Sinemia

I have reached out to the company several times. Their service is not working for me. And they have charged me for the entire year already.
The service is not working for me. The "contact" info on their website is an online submission of the concern with no phone number to contact. I have submitted several (as in 3-4) online submissions for someone to contact me regarding this service that is NOT working.
I have received NO response at all.

This company is completely fraudulent and charges multiple hidden fees on top of their annual subscription. The virtual card numbers they send do not work. Each time you attempt to use the virtual card, it charges another fee because it doesn't work. The company would not remove these fees even though it was their fault the charges were double billed.

My both accounts are terminated but money is not refunded yet.
Hello,
I took 2 membership from Sinemia (one combined for me and my wife and other for only my daughter), I was using the service for some time and then one day I got an email for both account regarding the account terminated stating that I am using the same phone for both the account.

When I joined Sinemia memebership the never indiated that I ***'t use same phone for 2 accounts. Also when I used same phone to login there was no message that I am not allowed to use same phone for 2 accounts.

Now my account is terminated from Oct 2018 and I didn't received my money back

Company would not unlock my account unless I paid $25.50. I contacted the company several times with no response. I tried to check in on app many time
Company would not unlock my account unless I paid $25.50 stating that I did not check in for a movie. I was at the Warwick mall showcase and tried 4 times to check in and the app did not allow me to. The movie I watched was the Mule.I contacted the company several times through Twitter and their app,with no response. I was forced to pay $25.50 to unlock my account for a problem resulting from the app.

They shouldn't be in business! This is the worst online experience I've ever had in my entire life.

I have nothing but non stop problems with this company and cannot seem to get anything but an automatic reply. Nothing has been resolved for several months in the even closed my ticket without anything being resolved. I then went online to cancel the subscription but I was still charged for January.
I have been contacted when I say something on social media, but then I email them are they are still not replying to my emails and following through on their promise to refund me. They then asked me to update a review and leave a nicer one, but they still have done nothing to resolve my issues- in which I wasn't able to see 2 movies(1 while standing at the movie theater trying to purchase for over an hour online but had technical difficulties) and they have the audacity to ask me to update my review.

Poor customer service and not customer friendly. They never fixed application bug issues in time, responding to our concerns immediately due to which I lost one movie option last month. This month the moment I forgot check-in option they immediately locked my account and looking for misuse payment instead of actually fixing buggy app or improving their services. There should have been way to capture mobile location details during movie time instead of pushing us for manual check-in.. Customer is paying for lack of services from Sinemia and doesn't give any reason to continue with them even though my account is active but locked down and okay to lose out balance amount

I've been charged a 'misuse fee' of $10.50 for not 'checking in' at the movie theatre but the app constantly shuts down when I try.
I purchased the '30 movies for 30 Days' for one year plan that costs $360.00 on September 20th, 2018. I was able to 'purchase' tickets through the app and see movies with no major issues for the first two weeks.

Then on the second week in October, I tried 'checking-in' on the app but it shut down on me. I immediately emailed and DMed on Twitter Sinemia about the issue. I did not get a response. I used the app to see two movies the next week, and once again, the app closed down on me during the 'check-in' and I got no response from customer service.

Finally after two weeks, customer service got back to me and instead of addressing the issue of the app shutting down when I tried to 'check-in', they just reminded me that I needed to 'check-in.'

For the next two months, the app shut down every time I tried to select the movie for the 'check-in' process. Every time I immediately contacted customer service by email and DM on Twitter and they often took several days to respond. Their response was often threats of a 'misuse fee' if I didn't 'check-in' despite me telling them that the app would not let me 'check-in.'

At the end of November, like every time before, the app shut down when I tried to 'check-in.' But this time, I received an email the next day telling me I violated the agreement by not 'checking-in' on the app. I discussed with them that I tried checking-in but they claimed their software shows that I never attempted to 'check-in' and there were no issues with their app.

They then again reminded me to 'check-in' to avoid a misuse fee and I reminded them that the app keeps shutting down on me but that every time I immediately contacted them via email and Twitter DM (in case they could do something manually).

The last time I used the app was for a movie in December. This time the app shut down again when I tried to 'check-in.' This time I was charged a misuse fee of $10.50 for not 'checking-in.' I talked with a customer service rep about how the app does not work for me and if I was going to be charged a misuse fee every time I failed to check-in that I'd need to cancel the service and get a refund for the remaining 9 months (the first three I was able to see the movies I wanted without a misuse fee) for $270.00. They claimed the terms of service said they offer no refunds but my argument was that I agreed on the understanding the app would work for me and my phone (it clearly does not).

I have emailed several times since about waiving the misuse fee or getting a refund on the remaining months. They have ignored all my requests, despite promising weeks ago that they would get back to me.

I have told them that I would be happy to try their service again when I can afford a new phone to see if the app would work. Again, they ignore me and don't address my concerns.

The 'check-in' feature has not worked since the second week of October and it is now clear they will charge me a misuse fee every time I fail to 'check-in', which is inevitably going to be every time.

Their customer service is very difficult to work with. They do not have a telephone option and they are very slow to respond to emails, and responses have little, if any helpful information. The service is complicated to initiate and use. I gifted the service to multiple family members of various ages and technical ability, and all were frustrated, and none were able to actually use the service. Luckily, my family was unable to even use the service, so they did not run into the numerous hidden fees I have read about in other postings on this site. They're marketing and product descriptions are misleading, at best. For example, when I purchased the memberships, the website stated that members received a card (in my understanding, similar a pre-paid Visa) to be used to purchase movie tickets. When the members attempted to initiate their accounts, they were not offered a card, only an app (again, not intuitive to use), and upon further, frustratingly difficult research, found that a simple card would cost an additional $30. Unfortunately, it is a non-refundable purchase, according to the "terms of use" so the only way to rectify the situation was to dispute the charge with my credit card company. When speaking with the call center assistant for my credit card company on the phone, I found that person was familiar with Simenia because she had multiple similar calls in the previous days!

Sinemia Cardless charged to my credit card but one time payment cardless didn't work to book ticket
Sinemia cardless system does not work and customer service will not respond. The only contact information is via email, but emails remain unanswered.I also tried twitter, facebook but no answer. In order to use Sinemia, you need to get a temporary credit card number to purchase tickets. The last times I have done this, the card has been rejected.I wasnt able to book ticket online. Sinemia will not respond to the issue,either via email, facebook or twitter. thery also deducticted my 2nd movie option and I end up paying for movie at the therater- therefor the prepaid movies go unused and it is a waste of money. they also charge my credit card processing fees.

My membership has been incorrectly suspended. They do not answer any customer service complaints.
Sinemia suspended my membership 10 days ago alleging that I did not show up for a movie when I did do so. I have written to them multiple times over the last 10 days trying to resolve this issue but they do not respond at all. I have been unable to use my membership during this time.

Purchased gift subscription to Sinemia on website on 12/10/18. $104.70 was charged to my account and no subscription delivered.
Purchased 3 movie tickets/mo for a year subscription to Sinemia for my son *** in *** on 12/10/18. This was an Xmas gift. Sinemia charged my Bank of America account on the same day ($104.70). No confirmation of subscription sent to me or my son. No response to 12/22 or 1/10 email to Sinemia other than form email that complaint received. Would like a response from Siberia or return of funds. Have lodged a fraud complaint with Bank of America as well.

Invalid misuse fees.
I was charged misuse fees and blocked from using my acoount for not checking in to movies. I couldn't check in at the theatre because I didn't go to the movie. I cancelled the movies thru Atom but couldn't cancel with Sinemia because because they don't allow cancellations. I have contacted support at least six times with only one response from them asking for receipts from Atom to prove I cancelled which I sent TWICE! It's been a month and I still can't use my account. No cancellation policy is ludicrous. And Misuse fees are ludicrous. What a terrible company!

They disable our account and ask us to pay penalty fee before reactivating it.we are still paying They did not disclose any reason of penalty.
I have purchase 1 year worth of membership ($110+) with sinemia. They have this advance ticketing feature that we used to watch movies. Even with member fee they ask 2$ extra fee per ticket when advance ticketing is being used, which is not disclosed in their website. After a while we notice that they disable our account and was asking for penalty fee that we have to pay before reactiviting the account. So we emailed them about whats the reason coz when they emailed us, they just mention about not checking in then pay 18.90 before reactivating. Its been a month and they havent respond to our email. While were wasting month pay of membership, they ignore our emails.( this company have no way of contact but email for costumer service).

Charging misuse fee for things I did check in to, and failing to respond to requests for help.
I was charged a misuse fee for supposedly failing to check into a movie twice, but I did check into all movies, and only received a notice for the second movie. I sent them evidence that I never received a notice on the first movie, but they refuse to accept it. They failed to respond to customer support requests for weeks, and when they do deny any fault on their part for their app error, even though I point out the app updates states it is fixing an error with the check in process. Their lack of response caused me to miss the second movie I am given for the last month per the terms of my subscription, which I did pay for a year long subscription. They have denied me access to the service I have paid for, taken weeks to respond to multiple requests for help and refused to help when they finally do respond. I even said if they won't let me use the service to just refund the rest of my subscription, but they said they were unable to issue any kind of refund, and would not acknowledge any wrong doing on their end. The app failed on their end. Sinemia changed the terms of use, even though none of this was stated when I paid for a yearly subscription, and was even told a physical card would be emailed to me when I initially signed up. The misuse fee they want me to pay would mean the movie ticket cost me even more than just buying it outright, meaning their service is costing me more money than just not using it. This is all on top of the multiple service fees they decided to start charging without any notice or forewarning. I waited weeks for any type of response, and their lack of timely response caused parts of their service to remain unusable for me. If they had responded earlier, I might still have been able to use the 2nd premium movie last month that my subscription entitles me to, and that I did already pay for my buying a year long subscription. They even told me if I did pay for the misuse fee, they would not return that second missed movie, even though I waited weeks just to hear back about the first issue. I could only get an answer after weeks of tweeting at them. They never responded to my emails requesting support.

Company provide a web based service but is severely fllawed and does not function properly. They use these errors to extort money to restore service.
Charged up front fee of $107 to subscribe. Company provide a web based service but is severely fllawed and does not function properly. They use these errors to extort money to restore service. They claim a misuse fee must be paid to restore service for a situation their system created. They will not waive fee nor will they cancel subscription or provide refund.

They are therefore a scam business and cannot be trusted. Their customer servive typically will not respond and they provide no phone support. It's not clear they even comprehend english when they do respond.

Misuse fee improperly applied to account, and service is "frozen" until the fee is paid. Sinemia support is not responding to requests for help.
On 11/30/2018 I used *** to purchase and watch a movie. One in the movie, per to TOS of the service, I checked into the movie using the Sinemia app. Later that day, I received a "warning" eMail from ***, incorrectly stating that I had not checked into the movie, as required by the TOS.

On 12/15/2018, I again used *** to purchase and watch another movie, and again checked in with their app, according to the rules. On 12/16/2018, I received another eMail incorrectly stating "Your membership is still active however the online/on-site ticketing feature has been disabled due to the outstanding misuse fees. You can make the payment for your *** card misuse fee at ***. The online/on-site ticketing feature will be activated right after the misuse fee is charged. Please note that failure to check in may lead to account termination per terms of service." The fee assessed was $10.46.

On 12/17/2018 I submitted a support request from their support request form on their website to dispute that charge.

On 12/22/2018, I submitted an eMail to *** reporting an issue with their card activation process in the Simemia app. As I side note, I mentioned the support request I made on 12/17/2018, informing them I had still not received a response about the misuse fee. I received an automated response stating my message had been received. I have not received any other responses related to this particular communication.

On 12/29/2018, I sent a private message to *** on Facebook asking for help, but never received a response.

Also on 12/29/2019, began attempting to contact *** on Twitter through tweets and DMs attempting to get support responses, as I could see *** reply to other user Tweets directed to these two accounts. I continued to attempt to communicate to Sinemia through these two accounts through Twitter, with no response received from either.

On 12/31/2018, I submitted a new eMail to *** specifically outlining my dispute of the misuse fee, and request for the fee to be removed, so that I could begin using the service again. I immediately received a responce, which appeared to be signed by a support representative with the name of "***". This response came before an automated response stating my message had been received, and contained generic FAQ type information related to check-ins. This appeared to be a pre-written, canned response, which I suspect to be automated, and made to look like it was from a live person. I have seen mention from other users on social media that they have received similar messages from "***", which they also suspected to be automated.

On 1/2/2019, I replied back to the eMail received from "***" stating the response was inadequate, as I was already familiar with the information provided, and asked for more support. I have not received any further corresponance through eMail, despite sending followup eMails requesting help every couple of days.

Through Twitter, and a couple of Reddit threads, I can see other users are complaining of similar problems with misuse fees, and also not getting responses from support. In fact, it would appear that Sinemia Support is actively ignoring users seeking help with this issue, and only responding to users seeking support for easier issues to resolve.

False Advertising and Zero Customer Service
I subscribed to this movie service on August 25, 2018. I was supposed to receive a credit card that would allow me to charge two movies a month to my subscription. I never received the card and was instead expected to use this services terrible iPhone application to purchase my movie tickets through a 3rd party site.
I was charged fees each time I used this service that almost equaled the ticket price. The app was nearly impossible to use requiring me to enter a generated credit card number into the 3rd party site each time and search for the address of Sinemia online to be able to confirm the card number.
When I decided to cancel this horrible service on December 5, 2018, I could not get through to this company by phone. My online request to cancel was ignored, so I sent an email asking to cancel and requesting a refund. This company never responded to my email.
After I contested the charge with my credit card company I finally received a email from Sinemia stating my account was suspended. No refund was ever offered and Sinemia was successful at keeping my subscription fee of $95.88 through the credit card dispute process.

they provide you a temp credit card to pay your movie tickets only through paypal.However the card details don't work and Paypal charges to your bank
1.
Transaction amount: $90.50 AUD
Dispute amount: $90.50 AUD
Your transaction ID: ***
Transaction date: 1 January 2019
2.
Transaction amount: $90.50 AUD
Dispute amount: $90.50 AUD
Your transaction ID: ***
Transaction date: 12 January 2019

Customer service does not respond. Account stays locked so I can't use it unless I pay the erroneous fee. Fees/fines are predatory
I signed up for Sinemia in October. The pass is supposed to be good for 3 movies per month. I have not been able to get my 3 movies per month. The first month, the app listed me as seeing a movie (A Beautiful Boy) that I didn't see because I never got the ticket (missed the movie because there was no support available for the app). Still charged me as seeing the movie. The next month, I forgot to sign in. I emailed support but didn't get a response. Had to pay the $12.00 and it still counted as one of my 3 movies. On Saturday 1/13/19, I checked in within 2 hours of the movie ending. The app said check in was successful. My account is locked again with an unjustified $12 charge.

As with the other 250 complaints, I am encountering the same multiple issues with this company. They basically quote the same rhetoric about being a no refund policy, which is a trap. They have yet to respond to any one of my multiple emails regarding the issues I am having with their business practices, NOT being able to use the services promised, and their absolute lack of response to the customer, which I am curious is listed in their policies since this is what they like to do, quote them back to people. I want my money back. I was also promised a physical card when I thought I was signing up for a month to month payment plan and ZING, my credit card is hit with an annual payment. I immediately wrote their customer service about this and never received a response dating back to 10/18/18.
Initiated service on 10/18/18 for $265 charged to my AMEX, which was incorrect as I was trying to complete the month to month payment plan, it was an absolute shock to see the amount get charged to my card so I immediately emailed their customer service stating I wanted to move to the monthly plan as I had intended. I didn't wait to do this, I immediately tried contacting them. Wrote them again twice on 11/2/18 with no response. Contacted my CC company and started a charge back which after several weeks, they refused it based off this companies supposed policies. Is there a policy for what happens when they never respond to customer issues. Once we realized we were not getting our money back we decided to simply use the service so we could get what we paid for AT LEAST. Tonight, 1/11/19, we attempted to use it the CC# they supplied didn't work therefore we could not use the service we are now stuck with.