Sinemia

I pay (auto deducted) for services on a monthly bases however the services are not provided as expected.
FYI, I have reached out to the business numerous times and receive no response. They do not have a phone number and never respond to emails to their customer support. In summary, I am charged a monthly fee which allows me 3 free movie/theater visits a month. For the past 10 months, they have consistent problems with their service and/or app and I am unable to use any of their services. However, they continue to charge their monthly fee, do not provide the service, and do not respond to request to resolve the issue.

Sinemia said they will refund my $395.88 and activate my account if I close the dispute case I opened with my bank. I did and they never did.
On Oct 19, 2018 I agreed to purchase a yearly subscription with Sinemia ($119.88)through their website. About a couple days to a week later I was sitting at the parking lot of the movie theater and downloaded the app. Upon downloading the app it was downloading very slow took (10mins to download). Than when trying to login to the Sinemia app it was loading really slow, I had to reboot the app a couple times because it wouldn't get through the login page. I tried multiple times and than once I finally got through to selecting a movie I wanted to see which I typed in the time and date of the movie I wanted to watch in the app, it kept giving me a pop up on the Sinemia app, that I didn't have a movie subscription in order to see this movie. I was confused because I purchased a yearly subscription. Before contacting them I tried to uninstall and reinstall the app because maybe it was a glitch on the app itself or the movie pass was not activated yet since it was my first time using the app and purchasing a ticket. That didn't work, I kept getting the same error pop up message on the app. As I was sitting at the parking lot I decided to go ahead and purchase another yearly subscription thinking maybe they didn't even receive my payment in the first place and this would activate my account. So I entered my credit card number and when it was loading, it took around 3 minutes on the app for my payment to go through. Again and I didn't want to close the app or restart it just in case it would cause problems with my payment. This time my card was charged 3 more times on top of that 1 charge that was for the yearly subscription I agreed on. I found this out by checking my bank statement and seeing that I was charged $395.88 in total as a one time charge. Their is no reason on my end to add on 3 more years of subscription to watch movies as I only pay by yearly since I don't work and I'm a student in college and have no source of income. I emailed Sinemia support and they never gotten back to my original message.

I decided to call my bank and open a dispute case for the $395.88 charge. Instead of waiting on the response of Sinemia through email because it's been about one week and I've read a lot of peoples reviews about Sinemia stating they where having trouble getting a hold of Sinemia customer support. My bank was able to reverse the charges. I thought this situation was over however, more than 2 months have passed and the $395.88 is charged back on my credit card. I contacted my bank and they said Sinemia said it was a legitimate purchase. At this point Sinemia has never responded to my original message I sent them over 2 months ago and at this point of time I get a message from Sinemia that they suspended my account because I did a charge back for the $395.88. I was confused because my bank billed me for the $395.88 again and than I get an email from Sinemia that stated I did a charge back of $395.88 and they would suspend my account from purchasing movie tickets. Which I did try to, but Sinemia has taken it back, so technically they charged me $395.88. and I'm not able to use their service which I originally payed $119.88 for the yearly subscription that I cannot use (they don't acknowledge the $119.88) until I send them evidence of my bank statement on twitter and that's when they tell me they will fix the situation by refunding me the $395.88 and activating my account. However, in order for them to do this they need me to close the dispute case for the $395.88 and send them a letter of withdrawal from my bank. I agreed and closed the dispute case with my bank and sent them the letter. After that I haven't heard back from them and now I cannot open another dispute case with my bank after they agreed on fixing the situation.

I can provide evidence of all conversation with Sinemia if needed
thank you

unable to complete mandatory check-in at the theater twice due to sinemia's technical Issues. I was charged for misuse, and can't use account
The last 2 times I purchased tickets through sinemia I was unable to check in to sinemia once at the theater. The first time was January 5 at 1:10, when I saw "The Mule" at The Auburn Movieplex and the second was January 17 at 12:00, whe I saw "The Upside" at Destiny USA. The first time the check in screen kept looping and wouldn't load. I showed the ticket taker and she let me into the movie. The second time the notifications were sent to my iPad instead of my phone, which was what I had with me. I couldn't get to the check in screen at the theater because the prompt was home on my iPad. I tried to explain this multiple times to sinemia support but they keep sending me the same message (about their policies) and are accusing me of misuse. They have locked my account until I pay for this "misuse" and won't answer me when I keep telling them it wasn't my fault that I couldn't check in. There are no phone numbers, or any other way to contact support other than by email, which has failed to resolve the situation.

I'm being charged a fee due to an error on the business' part. I can't use the service I've prepaid for until I pay this wrongly charged fee.
Sinemia is an app-based service to buy movie tickets through. I pre-paid for an entire year at $8.99 per month. One of the stipulations is that a user must open the app, find the movie, and "check in" at the movie theater sometime between purchasing the ticket and seeing the movie. I had already forgotten to do this once and was forgiven by Sinemia with a warning.

The next time I didn't check in because the movie I was seeing wasn't among the choices of movies listed on the app. I immediately sent an email to Sinemia email is the only way to communicate with customer service and explained the situation. I still got a warning because I didn't check in. I suppose this was automated.
I never received a response, so I emailed again several days later to be sure it was received and my account wouldn't be dinged.

Customer service responded telling me the rule about checking in and because I violated the policy a second time, I would be charged the price of the ticket and cannot use the service (which I have paid for) until that is paid.

I explained again that the only reason I violated their terms was because their app didn't offer me the movie to check into and complete the process. Had the movie been among the options, I would have checked in. I emailed them before the movie started.

I have yet to receive a response from Sinemia, despite several emails I have sent. I've asked them to "forgive" this violation but now I would like a full refund. I've been using the service since November. There's no sense in continuing my service if they can't fix their errors in a timely manner. Since we're dealing with movie theaters and strict schedules, they should be offering customer assistance with prompt and urgency.

I've missed out on several weeks of my service because of their error and their extreme lack of communication. I am supposed to be able to see 3 movies per monthly billing cycle. Attempting to clear this up has taken nearly that entire timeframe.

The service is not as described and does not provide the service as agreed to when signed up for the service.
My son purchased a 3 month plan for me for Christmas. I decided I wanted the plan for a year and would pay for the other 9 months and we would switch the bill to my credit card after the first three months. The first month that I used Sinemia was in January 2019. The first time I used it was somewhat involved but it worked. I was charged a fee of $1.85 for using the online ticketing. That was not something that is posted on the website, or maybe it is hidden somewhere. I decided to order the physical credit card so I would not have to pay the fee, but was told it would take up to 30 days to receive the card and it would cost $14.95 for the card. I had no idea these fees would be involved after I had paid the monthly fee. I started getting small unauthorized amounts deducted from my account in the amount of $0.51 three times, and then $0.01 three times. I tried to contact Sinemia and all they have is an email address. I was told that I would have to send them a copy of my bank statement for a refund and the refund would be issued in a week. I would have to send them a copy every month as they know this is something that keeps happening. Then there was another unauthorized deduction of $0.20. I have not received a refund as of this date for the
I purchased another ticket and was charged the $1.85 again. When I was in the theater I could not check in to the movie as the Sinemia app said I was not close enough to the movie. I left the theater while in the movie to try to check in and emailed Sinemia during the movie telling them I could not check in. They didn't respond until afterwards and the movie had been ruined for me. I also received an email that if it happened again I would be charged another fee. I tried the next day for four hours to purchase a movie ticket. Sinemia said there was no problem with the online credit card they issued, but it would not work with Fandango or AMC. I was on the phone with both Fandango and AMC for hours trying to get it to work. They said the card was denied. I finally just paid for the movie. Another time I had the same issue with Sinemia and went through the same process. I finally just didn't go to the movie. I emailed Sinemia that it was just too much trouble and too costly and their service just didn't work. I wanted to cancel their service. Their response was this: "Unfortunately, Sinemia plans are non-refundable or non-transferable as it is stated in the Terms & Conditions. If you want, you can cancel your subscription in your Sinemia Membership page but a cancelletion doesn't start the refund progress. However, you can use your movie days and membership privileges until the last day of the plan."
I do not want either myself or my son to be stuck paying for a year for a service that does not provide as promised. I cannot use this service as it will not pay. I was not aware of, and the website does not state, that there will be more fees associated with this service upon paying the monthly fee.
Please just cancel this and stop taking money from us without providing a service. I do not have hours to email back and forth and stay on the phone to purchase a movie ticket. This is supposed to be for entertainment, it's not supposed to be work. I pay for a service, not for me to be hassled to see a movie.

This business seems fraudulent. The service and process of use is convoluted, and flawed. Does not work and customer service does nothing to resolve.
I purchased this for my parents as a Christmas gift. Two memberships for 3 unlimited movies monthly. It took over two weeks for the membership to be activated (this is not communicated upfront). Once activated the process to which a user needs to follow to purchase / redeem a ticket already included in the membership is incredibly lengthy and convoluted (not communicated upfront), it worked for my parents the first time but it hasn't worked since then it has not worked even though steps have been replicated. We contacted the separate ticket issuing company and they said this is a constant issue with Sinemia. On top of this service being flawed, we have contacted customer service several times and only received a response as today stating correct steps were not followed on our part which doesn't make sense because the same steps have been used and while it has now failed several times, it did work the first time. There's no number to call or person to discuss with, just an email stating they're closing your ticket. Lastly, there are a number of hidden / additional fees charged (not communicated upfront). It's a fraudulent business, ripoff, waste of time, flawed and irresponsible.

Sinemia has a policy of customers checking in online inside the theater even when there is no phone service available.
I went to a movie using sinemia account on Feb 1, 2019. There was a storm and wireless service was impossible to connect with. Repeated attempts using my phone failed. I used the account to watch the movie. Only part not accomplished was the phone check in because of poor service due to weather. Sinemia is holding my account from being used and forcing me to pay for the movies I saw yesterday. I am on a 3-movie for a family of 4 plan and it was my third movie this month. I emailed them to explain my concerns regarding wireless service and they refused to consider the situation and will not let me use the service.

Didn't use their service, they didn't send me a card, they charged me $215.88 on my citi costco visa card. Canceled my membership in less than 30 days
Didn't use their service, they didn't send me a card, they charged me $215.88 on my citi costco visa card. Canceled my membership in less than 30 days.

Purchased service on 1/14/19
Canceled service on 2/3/19
Paid with my Citi Costco Visa Credit Card

I signed up for there service it October and followed their instructions directly to check in. They stated I did not sign it and charged me $14.75
I contacted the company and they failed to acknowledge the issue. They stated I should have documented the check ins before I knew there was an issue (usually noted 24 hours after the movie).

Product is not usable and designed not to work
I tried to use the online movie it did not work. Product is not user friendly and they add fees on top of what is intially paid.

I would give zero stars if the system allowed this.Poor customer service and not customer friendly. They never fixed application bug issues in time, responding to our concerns immediately due to which I lost two movie option last month. This month the moment I forgot check-in option they immediately locked my account and looking for misuse payment instead of actually fixing buggy app or improving their services. I have email them 5 times to try to pay for the error or for them to fix it and unlock my account but all u get is a junk email from a computer. There should have been way to capture mobile location details during movie time instead of pushing us for manual check-in.. Customer is paying for lack of services from Sinemia and doesn't give any reason to continue with them even They will not respond to emails or direct messages or anyone to call. I've paid for a year in advance and also recently purchased the physical debit card to use at the box office after paying already 250 plus for the whole year. I have no recourse because they will not help. So it looks like I just blew that year subscription fee because I'm paying for my movies out of pocket! I need help or a customer service person to respond. This company has not be great!

Buyer beware on Sinemia. I bought a membership to Sinemia, with the cardless option. On my first use, I could not check-in with their app, so Sinemia charged me a misuse fee, which was the full cost of the tickets. The support team was no help.

App did not work in theater; now Sinemia is trying to charge me for the movie ticket
I am immediately going to Revdex.com.org because Sinemia has NEVER responded to a single email, to which I've sent at least 10 emails since Sept. '18.

Your app did not work today at the theater. I was not about to leave the theater to go all the way outside to see if it would work. I tried to check in after the movie outside after restarting the app, but it was outside the window where I could check in. (Why *** you check in two hours early but NOT more than two hours after the start time... when most films with previews run OVER two hours?).

Meanwhile, my wife (***, ***@aol.com) was able to check in just fine. So it's something with the version of the app that I have.

Now, I emailed customer service twice, once to let them know it was not letting me check in, and the second time to send images of the ticket stub and receipt from the theater. After this, I received a form email telling me that I have to pay for the ticket if I want to unfreeze my account.

Besides the fact that it's Sinemia's error, this policy makes NO sense for someone who goes to the theater to purchase a ticket. Why would I have to "check in" when you know that I purchased a ticket AT THE THEATER? How else would I purchase a ticket at the theater? Checking in doesn't prove that anyone's seen the movie, does it? It seems like a legacy policy for online purchases, where it makes sense to confirm that people are actually seeing the movie.

So, at any rate, I cannot complete the terms of service if your app is not working. It's that simple. It happened once before. I emailed, and no response. Now, I'm locked out. I've provided the ticket stub and receipt from the theater to your customer service. There's no way to upload them here, but I'd be happy to provide them to you. Please reactivate my account post haste.

Everything about this is an inconvenience. But not having any sort of working customer service is unacceptable. I have contacted Revdex.com.org on the same day this all happened because I KNOW your customer service will never respond to me.

I REQUEST THAT SINEMIA FIXES, NOT CHEATS ITS CUSTOMERS. I DEMAND THAT MY ACCOUNT IS UNBLOCKED WITH AN UNJUST 15 DOLLARS FEE - REMOVE.
SINCE JOINING SINEMIA, NOV. 27 2018 (ACTIVATION), I'VE ONLY BEEN ABLE TO SEE 2 FILMS. AFTER THAT, I'VE BEEN CHARGED 15 DOLLARS FOR AN UNKNOWN COST. I HAD MY ACCOUNT BLOCKED.
THERE IS NO APPARENT RESON FOR THIS. PREVIOUSLY, I SELECTED THE FILM, TIME, AND PLACE. PROBLEM OCCURS WHEN THE FILM IS NO LONGER OPEN IN THE THEATER, OR THE FILM CANNOT BE CANCELED.
THERE IS NO MEANS TO CONTACT SINEMIA, OR TO CHANGE TIME OR PLACE.
IF THE THEATER DOES NOT RECIEVE THE DEBT (CREDIT TO CHARGE) FOR THE FILM THERE AND THEN, THEY ASK FOR ANOTHER PERSON. THIS OCCURRED PREVIOUS, IN WHICH I HAD TO COVER THE COST ON MY OWN DEBIT CARD.
NOW, I AM BEING CHARGED FOR AN UNKOWN REASON, AND AS A MEBER, WHO PAID FOR THE WHOLE YEAR, AND WHO HAS ONLY BEEN ABLE TO SEE 2 FILMS, I FEEL THAT IT IS UNJUST.
iF THE APP SINEMIA PERMITS FOR THE SELECTION OF THE DATE AND TIME. BUT THE APP ATOM DOES NOT RECOGNIZE THE APP OR DEBIT, THEN I HAVE TO PAY. AND THEN, LATER OF THE DAY, I AM BEING ASKED TO PAY 14.50 FOR A FEE. IT IS ABSURD AND UNJUST. AND REQUIRES AN UPDATE TO THEIR SYSTEM.
O COVER THE

Service not working and unresponsive customer service.
I bought the Sinemia service a couple of months ago, and I noticed that the amount that I paid is higher than the amount that was offered to me initially. I support email twice and nobody has responded. I paid extra to get a physical card and yesterday I had to pay the service to a movie theater out of pocket since the service stopped working for me. I called and left a voice mail, and also another email, and nobody has responded either.

Collected my money and then cancelled my service without a refund
I paid ahead for 1 year of service and have had multiple issues with their app, which I have complained to them about, and even filed a previous complaint with the Revdex.com. So there is quite a bit of documentation that I was having issues with their product. Only recently they started offering a physical debit card for their service which has actually been working quite well for me and I thought mot of my headaches were over, but then they cancelled my subscription on January 27th, 2019 claiming that I had seen the same movie too many times. I tried to explain to them that I never did that, and tried to point them to my previous complaints about the app where I was not able to checkin and would have clicked on the same movie multiple times in an effort to check-in. They should have documented complaints from me via email at ***@sinemia.com, direct messaged on twitter, and the Revdex.com. These are complaints from several months ago during the same time they are complaining about me seeing the same movie too many times. I think Sinemia realizes they had some issues with their service for sometime and things have been much better lately. I am just very frustrated that I finally was able to use the service and now I feel like they stole my money and I have no recourse. Please either reinstate my service so I can keep using it, or refund my money for the remainder of the months on my yearly contract.

I payed Sinemia for a 1yr subscription in November & have been unsuccessful using it over repeated attempts. I need a full refund. Sinemia is no help.
I bought the subscription in Early November and tried to use it several times with no success. I've contacted Sinemia for a full refund several times and they will not process my refund. I am exhausted. Thank you

Unexpected additional fees. No way to contact them (they do not respond to their website contact form inquiries). No way to remove credit card info from account. Super shady! STAY AWAY!

Failed to provide services purchased. Purchases are overcharged as the payments are being sent out of the country. They have refused to respond
Sinemia has failed to provide services that were purchased. I've been charged multiple times for services that have not been rendered. Purchases are overcharged as the payments are being sent out of the country without notice that payments have international charges. I have reached out multiple times to contact the company and they have failed or possibly refused to respond.

Misuse fees being charged when there was none.
I tried to book tickets and to my surprise my app was disabled. When I looked into it, they claim I had not checked in at the theater and hence disabled it. They want a hefty misuse fee now to reenable the app. I checked in as soon as entered the theater using their app which is clearly buggy. Now they claim I have misused and have disabled my app. They continue to charge me my subscription but wont let me use the app till I have paid the hefty misuse fee. Fraudulent and Extortion. On top of that the customer service is pathetic. No response on weekends when most people are planning to go to the movies.