Sinemia

Sinemia cardless system does not work and customer service will not respond. The only contact information is via email, but emails remain unanswered.
In order to use Sinemia, you need to get a temporary credit card number to purchase tickets. The last 2 times I have done this, the card has been rejected. Sinemia will not respond to the issue, therefor the prepaid movies go unused and it is a waste of money.

Sinemia charges hidden fees resulting from their defective application
Sinemia attempted to charge me a "misuse" fee for not checking in at the theater. I explained to them that my wife and I attended the movie but were unable to check-in because the app did not present the check-in function. After three interchanges, Sinemia customer service refused to remove the misuse fee. Sinemia indicates that until I pay the misuse fee I can no longer use the service for which I prepaid $167. It seems like the misuse fee just exists to help Sinemia make their service more profitable.

Service is holding my account ransom for $22 because of a "misuse fee"
Misuse fees were not part of this service when I signed up, and appeared suddenly and without warning. The fee is charged when I used their service to get a movie ticket. Their app was buggy and didn't work and I was running late to the movie.

How can I be held responsible if their software does not function correctly?

I tried to order tickets using the CC number provided by Sinemia three times. Each time the CC number was rejected and my personal CC was charged.
On 12/26/18 I tried ordering tickets for a movie using the CC number provided by Sinemia. These tickets were to be ordered through Atom tickets. I attempted to make the purchase and the CC number Sinemia provided was denied. After trying a few times I cancelled the order and got a new CC number from Sinemia. Same issue. Each time I received a CC number from Sinemia my personal CC was charge $3.96. I then emailed support and sent a tweet directly to Sinemia. I received a response back on twitter asking me to direct message Sinemia the issue which I did. The next day 12/27/18 I was asked by Sinemia to provided them with my email address so this could be looked into. I did this. I have not received a response since. I have direct message Sinema every day.

fraudulent charges, bad customer service, product was not delivered as originally described when I purchased the subscription.
On May 2018 I signed up for Sinemia (a movie pass like subscription) for 1 year for a fee free card to purchase movie tickets. Since then I didn't receive my card until December 2018. During the time of my active membership, they said I could use an app to purchase tickets and since I didn't want to lose any money I complied. This app charged me a fee every time I purchased a ticket through their app as well as adding more fees since then (in September/October-ish).

Now in December, I used the service again (as they had told me to, including a check in process) and was charged a fraudulent fee on my account. Now my account is unusable until I pay Sinemia's charges. I've contacted their customer service MULITPLE times through twitter (they have no phone number to contact the company) in hopes of getting rid of the charges but they will not budge.

I am not the only one to deal with their bad business practices (twitter is loaded with people who have similar issues) but I hope you will look into this fraudulent company so others are not scammed out of money. Thanks in advance for any help. I look forward to hearing back from you.

Product will not allow me to use, now business is keeping payment without providing service
I purchased a yearly subscription for Sinemia in September and immediately attempted to use. The service offered a physical card, but I was later (after purchase) told this was ending and I would not receive a physical card. I was then forced to make all purchases via online ticketing which limits my options as many local theaters do not utilize the ticketing services Sinemia supports. I was still okay with this. However, each time I watch a movie I cannot check-in at the theater following a ticket purchase. I submitted numerous tickets via the Sinemia website with no reply. Finally after a submission in November I received a reply. I explained my issues to the associate and asked about refund options. The response I received was that I must check-in after each showing, mind you the app Sinemia provides does not allow for this to occur, and that "You may cancel your Sinemia membership on your membership page. After the cancellation, your membership will not be renewed but you will be able to use Sinemia until the last day of your plan. Sinemia is non-refundable in accordance with Sinemia Membership Terms". I pressed on the company on this and the fact that I cannot check-in. The response I received was that "Our team will evaluate your case and will take action according to the terms of your subscription. You'll receive a notification email regarding the outcome of your missed check in the coming days". I continued using the service while attempting to check-in each time, unsuccessfully, until this week. On 1/1/2019 I went to my local theater. When checking in the App showed me to be in ***. I was in fact in ***. I have now received an email stating "Your membership is still active however the online/on-site ticketing feature has been disabled due to the outstanding misuse fees. You can make the payment for your Sinemia card misuse fee at ***. The online/on-site ticketing feature will be activated right after the misuse fee is charged. Please note that failure to check in may lead to account termination per terms of service.". I emailed Sinemia following this notification with no response, yet. Essentially, I am being left with a product that does not work and the company is attempting to charge me again for a product that doesn't work and did not come as described (e.g., lack of physical card).

I have been charged a misuse fee incorrectly. Company will not even respond to me.
I booked a ticket to watch aquaman and when I arrived at the theater I was not given an option on the app to check in. I tried before, during and after the movie to check in but was never given an option. Then, a few days later I am charged a misuse fee of 22.75 and I can no longer use my account. This is just extortion and completely fraudulent. I did everything I was suppose to and then charged unfairly.

Sinemia's member credit/debit card is not being accepted and Sinemia has not responded to my several attempts for help.
I have an annual membership with Sinemia, which entitles me to 3 movies a month on their service. Because it's annual, I can't just cancel because Sinemia will not refund the unusued amount. .... My major complaint is that I paid Sinemia for a debit/credit card for buying tickets online with their named partners Atom Tickets and MovieTickets. Neither of these companies will accept the card and thus I cannot use it to buy online tickets with them. I direct tweeted Sinemia support and emailed two different Sinemia email addresses and they did not respond. Sinemia has no phone support number. I tweeted Atom and MovieTickets and both told me the problem is Sinemia and not them. Sinemia also supplies a "virtual" cardless credit/debit number which I had been using but their app has disabled this function after I paid for the physical card. So a huge part of what I am paying sinemia for is simply not available.... I have not yet used the physical card in person at the movie theater yet to see if that works for same day movies, as opposed to buying online for advance tickets ... My second complaint is that Sinemia charged me $8.50 for a "misuse fee" for failing to "checkin" on their app when I saw a movie. However I know 100% that I did check in. I wrote multiple times to Sinemia support about this, and received no response. ... Third, after I paid my annual fee several months ago, Sinemia started a new fee of $1.80 per online ticket to be paid to Sinemia, completely apart from the processing fee paid to third party tickets services like Atom or MovieTickets. I don't know the legalese involved in this, but it is incredibly unfair to impose this fee during the period of service that people have paid. It gives me no opportunity to cancel. ... My preference would be to use a service like Sinemia if it worked right and conducted itself well, but as it is I would like to cancel and have my membership fee refunded, together with the $15 I paid for their physical MasterCard, and the 1.80 I paid for each ticket. ,,, I think there is something shady about the way Sinemia has gone about it, or they just have a huge lack of famliarity with how to do business in an upright way, but there is something seriously wrong in their business and my experience is just a symptom of something larger.

Contacted Sinemia multiple times over two week period to resolve issue. Company claims I did not check in but I did, charging fees & account freeze
Over two weeks, I have tried contacting Sinemia multiple times - through email, Twitter, etc to resolve issue. They claim I did not check in on the app when I visited the theater both times that I have used the service. I did both times. They are insisting I didn't, contacted them to see if there is something wrong with the app that they haven't seen that on their end or if there's an extra step missing somewhere. Did not get response for 10 days, finally heard back but they just say it didn't record that I checked in and I am forced to pay fees and may account is frozen until I do. I checked in both times. I thought this was just me but am now seeing complaints emerge all over online about the app not checking people in correctly and people having their accounts unjustly frozen and being forced to pay fees when they have done what they were supposed to. This appears to be either a widespread issue with the app or an ethical violation of the company. Account is currently frozen and I can't use the service I paid for in advance.

Confusing app causing wrong movie time purchased.
At 1340pm on 12/22/2018, I purchased advance movie tickets for a 2305pm 12/22/2018 show for Aquaman 3D Imax. The ticket total was 46$ including the convenient fee of 3.80$ Which I paid already from my visa . For some reason, the app let me puchase the tickets at 1105am 12/22/2018 which had already passed. When I tried to check in at 2240pm, the app did not let me check in saying that it has to be within 30 mins of the showtime. It is so confusing. how can they let me purchae a movie that had already passed and didn't stop me from purchasing. Then charged me with the price of the tickets including the fee of 46$ which Includes 3.80$ that I already paid for. I sent them my tickets stating what happened. They replied me a week later saying that because I misused the app so they are charging me everything including the fees of 3.80$ that I paid already.

Need misuse fee removed. And annual membership cancel and refunded.
Will not response many email sent. Even tried to cancelled and unable to do so. Company has refused to address an issue with their service which has resulted in poor service and a membership misuse fee. The company charged me a membership misuse fee of $13.41 because I was unable to check into the movie through the android. Because the app kept giving me an error whenever I attempt to check-in. I sent an email immediately with screenshots. I reached out to them for assistance to obtain instructions on how they would like to me accomplish this request and they simply responded with an email that the app is working and their decision was final. They've yet to provide the actual instructions on how to complete their request (I suspect because it is not possible). They've routinely told me that their decision is final and repeatedly close my ticket. There was one time I was not able to purchase any tickets because the app/site was down. I also sent an email it and again not respond. I have tried to cancel my membership and I haven't received and email of confirmation that they received it. I bought a year membership and would like to be return. Also have 2 other accounts that I want to cancel Desired Outcome removal of mis-use fee and a cancellation and my annual membership refunded.

Unwarranted misuse fees because their application
Is not functional I have screenshots displaying this but no one at customer service will respond.
I have to go to between 8 and 9 movies a month and it averages out to about 6 dollars a movie once you add in all the fees that were hidden. The application constantly sends me payment information that does not work so I have to cancel the advanced ticket several times before they send me one that works, and this happens 90% of the time. They tried telling me that I had reached the maximum amount of allowed cancelled tickets but luckily I had taken screenshots as I always try to do although I had amassed so many I started deleting them. Customer service acknowledged this and did not bother me again about because, well, who would when it's your application and system that's failing. Now most recently, which is the point of this letter, I've been charged not one but two misuse fees for not checking into movies. Everytime I try to check into a movie it takes me five minutes. It says I'm not close enough to the theater when I'm sitting in my seat, so I have to get up and leave the theater while the movies playing to go into the lobby, but that doesn't work either until I reboot the app three times. A handful of times I've gone to check in and there's no options to do so, just the option to create another advanced ticket. I have never complained to the company about any of this stuff, even though all of it is so time consuming and frustrating. So on the 16th movie I went to see in my second month of subscription I was unable to check into the movie I attended because there was no option to do so, and they emailed me a warning, and I emailed them back about the issues on their end. Now on the 22nd movie I went to see the application was not working properly again and I was unable to check into the movie. I received an email stating my subscription had been suspended until I payed a misuse fee. When I emailed them back they claimed that they looked and could see that I didn't have the application open, so I responded that the application is absolutely unreliable and then inquired as to the fact that if they have the capability seeing my app usage then can't they also see the location of the application and what's the point of customers checking in besides charging them misuse fees when their own app doesn't work. I received no reply and I emailed back twice asking them to answer me about the faulty app but moreso if they could pinpoint my location and what the advantage is for them to have customers check in at all. They never responded and I wanted to use the subscription I paid for so I sucked it up and paid the misuse fee. On Xmas Eve I bought a ticket to go see a film the following Xmas morning. When I got to the theater the first thing I did was try to check in but there was no option for me to do so, only the option to create another advanced ticket, so sinemia suspended my account with another misuse fee that I refuse to pay. I took a screenshot of when I attempted to check in which has the time and the screenshot itself has the date embedded in it. I have emailed them 5 times in 2 days about this and no one has gotten back to me and my feeling is that they are purposefully not getting back to me because they don't want to admit fault and just want me to pay the misuse fee. I had ordered a card a couple weeks ago, which cost me 15 dollars, so it arrived yesterday and I'm not able to use it because my accounts suspended but great there's a customer service number on the back that says 24/7 Support, but when you call it's a 15 second recording telling you to email them. Absolutely ridiculous. Just the fact that I have to go through this as if to prove to the them that their system is dysfunctional. It's like buying a ticket to a movie, jumping through all the hoops to use it, but when you go to get your ticket ripped there's no one there to check you in, so after waiting five minutes you go into the theater and they charge and suspend you for it. Ridiculous.

I was blamed for the service's malfunction and have been unable to reach any kind of customer service representative
I tried to do the theater check-in on the app like I am supposed to, but the app said I was 1500 miles from the theater, which is ludicrous. I emailed Sinemia with a screenshot of the malfunction as well as a picture of my ticket stub. I received a reply that was meant to look like it was from a representative but clearly showed they had not read my email. The next day, I received a warning email about my failure to check in. I sent another email and received litwerally the same reply that in no way addressed my issue. I keep having problems with this service for the last few weeks and have tried all manner of avenues to reach a customer service representative. I tried email, Twitter, and submitting my problem through the website. Customer service has been completely unresponsive. I am literally paying $30 a month for this service. I don't think it's unreasonable to expect decent customer service when it's not working.

Sinemia is trying to charge me a fee for not checking in at the movie theater, even though it's their crappy app's own fault I didn't check in.
On December 24, 2018, I was notified by email that my Sinemia account would be inaccessible until I paid a $31.94 "misuse fee" for not checking into a movie the day before.

I immediately contacted Sinemia support and explained that I tried to check in but could not; every time I tried to do so, an error message popped up saying I couldn't be checked in. I took a screenshot because I suspected Sinemia would try to pull this BS. I attached the screenshot to my email.

The response I received from Sinemia was far from adequate. Instead of taking responsibility for their faulty app, they suggested I must not have had location services for the Sinemia app enabled for my phone. That suggestion is absurd. I of course checked to make sure location services were enabled, and they were. The problem was not with anything I did, but with Sinemia's glitchy app. This is not the first time I have run into this problem. Sinemia tried to throw that fact back in my face, claiming that "you have 4 successful check-in out of 11 tickets." Well of course -- because Sinemia's app never works! Further, they claimed that they "investigated other users' app usage in your area and it seems Sinemia app works as it is supposed to." This is most likely simply a lie to try to exort this money out of me via the misuse fee, but even if it's true, it's like comparing apples and oranges.

This is not how reputable businesses conduct themselves -- extorting customers for cash after they've already paid for the stated services. This is theft, plain and simple. If Sinemia wants people to check in at the movie theater, they should ensure that they are able to do so through their app. As it stands, it appears they are intentionally preventing people from checking in, then charging them this ludicrous misuse fee. I demand that the misuse fee be removed from my account; failing that, I demand a full refund for the annual membership I purchased. I don't want any part of a company that embraces this kind of slimy, underhanded theft.

This company clearly has flaws in their system. My account started in September 2018, there were some months that I could not watch the 3 movies I had signed up for.
There are also times where the cancellation button did not work.
Other times trying to use their services ends up with "Your order has not been processed" messages.
Today I used their service to watch a movie, before the movie I tried to "check-in" as required. The app had NOT shown the check-in button on both the Watch Tab and Planning Tab.
I thought maybe I had already done so.
Ended up being told to pay a "misuse fee". This is absurd!

TERRIBLE - In short the app did NOT work properly. I have made multiple attempts to get a legitimate response from this company for over two weeks. I'm now having to dispute this with my credit card company because they will not issue a refund for service that was not adequately provided.

Here's my experience:

1) I bought their lowest cost account as a "tester" account to ensure that I liked how Sinemia's service works before buying even more accounts for the rest of my family as holiday gifts.

2) I paid the extra $9.99 advance activation for the ability to use the online app that day plus another fee for booking.

3) I checked with the theater to find open seats (I had to check multiple different websites/apps to find a movie to reserve).

4) I did the ticket reservation with the Sinemia app - note that it took at least a dozen times before it would register my correct timeslot... it kept reverting to midnight every time I would submit the correct movie time.

5) I drove a separate car to the theater over an hour early to give myself plenty of time to make sure this worked correctly before the rest of my family arrived.

5) I patiently waited until the 30 check in window and followed the prompts to check in. At this point in the process, the app should have issued a ticket code for the theater to scan - instead it asked for permission to access my camera functionality and social media accounts. This was NOT part of the diagrammed check in process.

6) I showed the app to the guys at the counter - they poked around with all the tabs, read the instructions, and settings, but after 3 people attempting to help me, nobody could figure out how to issue my ticket to check me in because the steps indicated were not happening. Major Glitches. We went back multiple times through the step by step check in process diagram, but the photo function was not part of it, and the numbers that were supposed to display to be scanned by the theater, did NOT appear.

7) We escalated this to the manager who then went into his accounting records to see if they received the funds for the movie - they had not. He too spent nearly 10 minutes trying to troubleshoot the app with me - he couldn't figure it out either.

8) By this time the movie was close to starting and the kids had arrived. The app had my reservation accounted for, so I could not start from scratch. I had now created a line of impatient customers who were waiting for me to get my tickets. There was no way to chat or call Sinemia in the moment to get help.

9) After sitting down, I wrote the Sinemia, hoping that by the end of my movie there would be some level of support or a refund for my troubles. I just got an auto responder telling me that I didn't check in on time. Clearly I had tried in vain to check in but could not. I later got a generic reply from "Jeremy" who did not seem to read my email.... I got the same exact canned response after writing Sinemia a 2nd time.

By the 3rd and 4th time I wrote the company requesting a refund I got NO RESPONSE.

At the end of all this, I had spent over $100 for a disfunctional app, paid extra fees and had to buy full priced tickets to boot. My family lost out on having this service as a Christmas gift.

Other services like AMC Stubs provide far better customer experience, are reachable when things don't work and provide a reliable way to have a discount movie going experience. Even the Moviepass *** functions better than Sinemia, although after all their new limitations, I do not recommend them either.

Simply put, DO NOT WASTE YOUR TIME AND MONEY!!! The app may not work as instructed and if you have problems, good luck ever getting customer service to help you in a manner that is timely or effective. I have not got a single legitimate response that addresses my concerns in over 2 weeks and I'm upset enough to continue sharing my horrible experience until I am FULLY REFUNDED. It seems that they only reply if you escalate matters publicly into Revdex.com or Social Media... and even then people claim that the response is not satisfactory.

I've never written a negative review of any company on Revdex.com and so that should tell you something. PLEASE DO NOT WASTE YOUR MONEY. I've had bad customer experiences in the past, but SINEMIA IS THE ABSOLUTE WORST!

The Sinemia movie subscription service often doesn't work when I try to get the tickets I paid for. Their customer service has provided no solutions.
I subscribed to the Sinemia service on June 21st, 2018, a service which promises 2 movies a month for 9.99 a month. Though Sinemia claims the service should work for any theater, I discovered after subscribing that the service does not work with Guzzo Cinemas, my preferred theater to go to. I was able to successfully buy tickets through the service once or twice in the summer from Cineplex. However, in the fall changes were made to the service that made it impossible for me to use the service. If I tried to buy tickets at the theater, their card was declined. If I tried to buy tickets online I would get an error message saying that the card was not valid. Once or twice I bit the bullet and paid for the movies that I had planned on seeing anyway. To add insult to injury, though their credit card did not work, they still charged a service charge for the failed transaction a charge that was apparently added months after users like myself had already subscribed. Furthermore after several attempts to use the service as recently as three weeks ago I decided to contact them. I got two responses asking for details about the problem which I provided. No solutions were offered save an inadequate offer to give me one movie for that particular month. After the third exchange they stopped responding. The emails were exchanged between December 1st and December 5th. Fifteen days later, I am still not able to get the service to work.

Sinemia service not working properly. You will end up paying for nothing.

Sinemia card details they issue do not work when you want try to book tickets. This means you still have to check in for a movie that you can not pay for otherwise they charge you a penalty fee for not checking in.

Also once when I was able to book a ticket and did complete check in I received an email the next day I did not check in and received a warning about this that I would be charged a penalty fee if it happened again.

Sinemi changed their fee structure after I paid, said they would refund and didn't. They are now not answering any messages I send.
I bought my annual sinemia subscription in July 2018. At that time there was no fee (aside from buying tickets through Fandango or other sites). However, after a couple months they started charging 0.90 cents per ticket. The fee had to be paid or you couldn't get tickets. I was unwilling to pay the fee as that constituted a change in the terms of the original agreement. I contacted them via Twitter DM in mid October, and supposedly someone was looking into it. They never responded with a resolution. I contacted them again via Twitter DM and email on 11/17/18, and discussed the issue via Twitter DM. I was told I'd be receiving a prorated refund of $61.96, and that it would be processed in 5-10 business days. It's been more than a month and I still don't have it, and it's not waiting with my credit card company either. I've tried contacting them via Twitter DM again (12/8, 12/9, and 12/10) as well as email (12/18/18) and have received NO responses from them as to why my refund hasn't been processed. I have not continued to use this service since they instituted this fee structure.

Overcharged for membership
I was looking at the membership plans offered by Sinemia Inc and they had a promotion for 3 tickets per month for $16.99 per month. I decided to go with that. I went through and did the full process and checked my bank account noticing that they charged me for an annual membership when that was not what I wanted. I contacted them to have this fixed and they said it is nothing they can do. It was no fault of mine but the company's. I would just like the difference for the monthly membership. If not a full refund and cancelling the membership for a full refund because I am being charged for something I didn't select.