Sinemia

They change their contract mid-term and not clear on how I can comply with their change.
I subscribed to their 2 movies a month deal started July 2019. I had no problems with the service until November 2019. All of a sudden they said I am not in compliance with their "check-in" process. I read and still don't understand the process. The next thing I know, I went to a movie again, and now they are charging me to full movie price even though I am part of their subscription and never had any problem until November when they claim to change their process with no notice and I have no clue how to do it for the new process.

It was working until up to November 2019 with no problem.

Sent them the movie stubs also being ignored.

At first, Sinemia seemed like a good service and alternative to Moviepass. However, after being a member for less than a month, I *** honestly say that in many ways, it's much worse than Moviepass *** a downright scam of a business. First of all, when you sign up, it isn't disclosed openly that you're going to be charged numerous BS fees like convenience fees, that Moviepass *** charged for. Secondly, I thought the customer support at Moviepass *** bad, but at Sinemia, it's legendarily horrible. It takes longer to receive a customer response from Sinemia than it is for me to get an appointment at the DMV. Ironically, they respond faster through Twitter than via email communication. Recently, I forgot to check into a theater after purchasing a ticket and now I'm being charged a misuse fee equivalent to the value of my movie ticket. I sent them an email and twitter with proof that I actually did attend the movie, so let's see how long it takes for them to reply and which communication method they use to reply to me. I should not have to be charged any misuse fees for a simple oversight. It's not like I'm trying to purchase a ticket and not show up to the movie, which I think is that the check-in feature is designed to prevent. I may revise my review to a higher rating if I get my misuse fee reimbursed/canceled.

I attempted to use the Sinemia app for the first time yesterday. I went to purchase the advance ticket, but it told me I must check in first. I checked in successfully when I got to the theatre, but I never received a credit card number to purchase the ticket, so I had to pay for it myself. According to the app instructions, you should receive your credit card number as soon as you reserve the ticket, but it asked me to check in first and then never gave me a number. I've emailed Sinemia 3 times. Each time I get the exact same message indicating I forgot to check in. I checked in, but had to pay for my own ticket as I never received a cc number from Sinemia. It now says I've checked into the movie, but I haven't used any because I paid for it myself! I'm still due 3 movies and I was also charged a convenience fee.

I was charged a misuse fee by Sinemia when using the Advance Ticket function. However, I have provided evidence of using it correctly to the company.
My wife and I used Sinemia's Advance Ticket function on the evening of December 12, 2018 to order tickets for a movie. The app provides notice of a one hour window in which the customer must "check-in" to the movie when at the movie theater. I tried several times to check-in while at the movie theater, but was given an error message. I even tried exiting the app, moving to a different part of the theater, and trying multiple times to no avail.

I informed the company of this error and provided them a screenshot of the error from the app, proof that the app showed I was at the theater (and therefore should have been able to check-in), and copies of the ticket stubs we received showing that my wife and I attended the movie using the tickets we purchased through the Advance Ticket function. I have been reaching out to ***@sinemia.com and receiving support from a gentleman named ***. He has refused to acknowledge the evidence I have given him that there is a glitch in the app and I followed the terms and conditions as stated. He has told me I will need to pay a "misuse fee" in the amount of $18.00 (the cost of our tickets on Wednesday night). I certainly understand the fee is valid in circumstances where the user genuinely does not try to check-in. However, in this situation, I did everything I could to follow the app's instructions in earnest.

We have been members of Sinemia for less than a month and have already provided the company over $70 in total. My account is ***@gmail.com. If I am able to, I will attach the supporting evidence to this claim. I would also be happy to provide them as requested. Thank you for your review into this matter! I appreciate the service you offer.

This service is a scam. I can never use it to go see movies. They charge me fees multiple times on purpose because their broken software doesn't work.
This service is a scam. They complete an act of theft every time I try to book a movie ticket. Their app has bugs on purpose to charge you fees multiple times. It never works.

In the most recent example, I tried to book an advanced ticket three times on 12/14. The first time I was charged for the convenience fee and a booking fee only to have the credit card # they provided me declined. So I cancelled that ticket, paid fees again to try a second time on another ticket site. It was declined again. The third time I "ran out of cancellations" and cannot cancel the ticket that their service failed me on so now tomorrow when I cannot retrieve my tickets and check in I will be charged more fees.

I've reached out to Sinemia three times in the past. One time I received an automated reply that did not answer any questions or resolve my issue. The second time I received no response and on 12/14 I received no response either.

Truly a scam. They will charge you for every little thing without disclosing those fees when I signed up. Also, the app will fail to register your check in and you have to pay the full amount.

The customer service here is horrendous. There is no number to call. I emailed them at least 4 times - no reply!! I could not believe it. I had to call my bank to cancel the yearly payment I gave them. If you watch a movie and forget to "check-in" 30min before the movie starts, you cannot use Sinemia again unless you pay a $10.50 fee. *** you belive this??? I even had my ticket stubs with me to prove that I had gone to see the movie. But there was no one to email them to!!!!

And then of course they charged the new $1.6 fee per person, on top of the booking fee. No warning. No notification. Horrible.

They blocked my account and are trying to charge me for the ticket I bought. They said it's because I did not check in. However, I actually did click the check in button when it poped out in the app. But Sinema said "their app works smoothly " to refused to admit it's a glitch in the app.
To prove I did check in, I also provided the movie ticket that printed in the theater but they just ignored it. Their App works really bad most of times. It happened to me many times that I clicked the check in button but nothing happened! Instead of blaming it falsely to the customer you should do a better job to improve your App and provide a better customer service! Very disappointed experience! If they do not restore my account I will report this to the California Attorney General office! They should be punished

I've had Sinemia for 4 months and it has only worked once. I've been denied access twice when purchasing tickets through the app. The app generates a card number that doesn't work. There's no phone number for you to call. The app tries to limit your access to customer support by saying you have to access them from your desktop. They charge you additional fees when you try to use the app, up to $6. No Refunds. No concerns about your inconvenience or frustration. Starting to feel like a company that's low on money or an outright scam. It seem that they've changed the term of our original agreement without my consent or knowledge.

Having issues with using this program. I pay for 3 tickets to use 2 times every 30 days. I have not used my second set of tickets and their app is saying I have and not allowing me to use them. There is no customer service number or way to chat online. I have emailed 2 times over the past 3 days with NO response. Also, I have to pay a convenience fee every time I purchase tickets that I did not know prior to signing up. Super shady business. Not what I paid for. Stupid me paid a year in advance.

I signed up for 3 movies a month at $15 - $5 per movie, right? WRONG!!!
Extra online fee from them when purchasing each ticket. Extra fee from ticket seller. Card not received yet but $15 fee to get card. That's only the beginning: you have to work between multiple websites- theirs and movie ticket site - VERY CLUNKY. Then, you have to "check in." If, after all this, you fail to check in, you *** be charged for ticket. This so-called "service" is horrible. I deeply regret leaving MoviePass *** September. Their new plan sounds terrific to me - way better than Sinemia. I have an annual subscription so movies will probably end up costing me about $8 each + the clunky purchasing process. Not happy!

Sinemia has clearly taken advantage to moviepass *** to scam users into buying their service. They charge upfront for a whole year and there is no customer service and no way to get back your money. There is no phone number to call and they will not respond on email.
They will not provide you with card like moviepass *** you pay $24 for it. Their auto-generated Master Cards keep getting rejected on all sites (including atom tickets )often. In short you cannot make a purchase whenever you want and have to try your luck.

Looks like they clearly do not care for customer service... which should have been obvious by their upfront charge systems. I have been scammed.. hope others *** take more prudent decision.

My spouse and I were enjoying the service for a couple of months until we ran into an issue. We purchased an advanced ticket for a movie 1+ week prior to the show time. The day of the movie, we found our showtime had been canceled. We received no notification from the theater or from Sinemia. We tried to book another showing with Sinemia but were unable to because the app assumed we already had a ticket and you ***'t have two at the same time. We called the theater and thankfully they refunded us the movie ticket, but no one from Sinemia replied to our email to refund the Sinemia processing fee or convenience fees. My husband sent multiple messages on Twitter trying to get this resolved for 3 weeks, and they simply did not understand the issue or refused to acknowledge that we were due a refund, so we decided to initiate a credit card chargeback for the processing fee or convenience fees (it was my husband's credit card). Sinemia has a rule that they will suspend accounts that chargeback, so our account was suspended. We requested they either refund the remaining portion of our annual fee OR reactivate our account. After more long delays in responses from Sinemia, our bank ruled in our favor and credited us the fees. My husband notified them of this on 12/5/18, and on 12/6/18 Sinemia then said "in order for us to re-activate your account, you should send us the letter provided by your bank. After that we will re-activate your account and you will be able to use your Sinemia membership." We provided the letter from the bank on the same day, 12/6/18. They did not respond, so we contacted them again on 12/8/18. We contacted them again on 12/11/18 after no response. We again contacted them today 12/13/18. After this many days without a resolution, we've decided we have to make this complaint here at the Revdex.com. We did not want to. We tried to contact Sinemia over and over again. We followed all their instructions in a timely manner. Now, after paying the annual fee for two people, we've been unable to use my account for well over a month. Those unused tickets are now lost forever. The only fair resolution is to either 1. Reactivate our account AND refund us for one month of membership OR 2. Refund the remaining months of our annual membership starting from the date of the dispute. If they refuse to do so, we will be forced to contact an attorney to ensure we are dealt with fairly. Again, we don't want to do so and have tried to avoid it, but now we're left with no other choice if they do not respond in short order.

So in short, the service was good when it worked. If something goes wrong, Sinemia is simply not able to correct it as you *** see from the many other reviews posted here and elsewhere.

I tried using the service twice, and failed both times. Movietickets.com declined the card numbers that provided by Sinemia app.
I emailed to customer service but didn't get any respond.....

This company promises that you can see 2 movies per month for a fee of $7.99. But once you pay you are charged additiona processing and online fees.
I paid a years subscription. They promised I could see two movies per month for only $7.99 and I could go to any theater in my area. This is a lie - it's false. They are limited to only a couple of movie ticket apps, most of which charge online fees. On top of that, they add a processing fee on top of each ticket purchased. This is wrong. It makes the service not really worth it. On top of everything else the process for getting a ticket is EXTREMELY convoluted. They only have one place online to contact them. They never respond (I've been sending multiple complaints.) I've asked for my money back and they will not respond. It is a rip-off and other consumers should be warned of the false advertising.

Their card payment is frequently declined, making their service unusable. I have sent numerous emails with no corrective actions being taken by them.
On multiple occasions their payment has been declined, which means that I am unable to use their service. I've paid for an entire year, but am unable to actual utilize the programs. They have been completely unresponsive to my requests for support or a refund. They've taken my money and refuse to follow through with their end of the agreement. One instance occurred today, when my payment was declined but Sinemia still charged my account a service fee, despite not actually providing a service.

I've tried to buy tickets from the atoms website with the cardless app, with the card they provide and it continues not to go through. Only way to contact them is via email for support, and I've not heard back at all. The month renewal came and went, and I still am unable to use my tickets for the month. Buyer beware, when you "cancel" it just cancels the automatic renewal for NEXT YEAR, since you're required to pay the whole yr up front. So for the past two months I haven't been able to buy any tickets!

The product does not work, they changed their model, and it is virtually impossible to get a hold of representatives from the company.
The product was advertised to be like MoviePass. You are given a credit card to see two movies a month, but the app stopped working. (It showed months old films that were not at any of the theaters, so I could not see any movie at all.) I emailed them regularly for a months without any response. Finally, I was told they changed their model and you now have to buy your tickets in advance. You have to tell Sinemia the time you want to see the film, then they send you a credit card number for the day, you buy the ticket from a third party app then you have to check in at the theater or else your actual card is charged. This quite far from what I signed up for, especially being charged if you forget to check in. (I actually DID check-in, but I got a notification saying I didn't. I guess you get one strike or you are charged- but knowing I did I have little faith this won't happen again.) Okay, so the problem is that the credit card number they sent me for the day was declined. And declined. And declined. Then I read on a message forum that you have to wait a half an hour after you get the number to buy thet tickets. So I did. But it was declined. Again. I did work once for me, but I ended up being very late for the movie. Not to mention it is time consuming and very, very far from what I signed up for. So, now the card they sent me was declined, the credit for that month was taken up. And when I finally do get to talk with customer service, they say they don't offer refunds (I just wanted my money back), and they won't compensate and apparently they won't give me my credit back. (Because I was unable to use my card for the summer/fall months, I was told I would get three films per month instead of two, but that is not the case.) So, basically, I paid for a service that simply does not work and judging from various FB groups, I am not the only one. I feel the product does not only not work as I initially paid for, but does not work period. I am aware will not get my money back, but I do not want this to happen with others. Thank you.

I purchased a gift card, and there is no place to redeem the card. I tried to use it to extend my membership, but my membership was not extended.
I purchased a gift card from Sinemia on 11/22/2018. There was no way for me to apply the gift card balance to my account, so I tried to use it to "extend my membership." When I did this, my gift card was charged, but my membership was NOT extended. Then, my monthly rate was increased over 300% from $8/month to $25/month - despite the service stating that my first YEAR of membership would be $8/month when I initially joined in August 2018.

I have since submitted THREE emails to Sinemia Support - all of which have received no response. So I tried to contact Sinemia via the Sinemia Support Twitter account. I sent them EIGHT direct messages, as well as a direct tweet, informing them of my situation. I still have not received ANY response.

At this point, I have been charged for a gift card, did not receive anything in return, and my monthly membership fee was TRIPLED. Now, I have not received ANY response to my 12 messages to Sinemia Support.

Sinemia generates card is not acceptable At movie theatres and unable to watch movies after paying 120$ in advance
Sept 30 was the purchase...have Used this card for purchase once...and the payment card generated doesn't work anymore.