Sinemia

The cardless feature rarely ever works. Then they added the processing fee without notification, which you may know about by now if you are reading this. And yes, it was without notification - if everybody using the service is blindsided by the same thing, that is probably a failure on the company's part. Hence the lawsuit.

Processing fees added mid billing cycle - extremely frustrating but I *** swallow that. In my case, even when the cardless info provided fails to work, the processing fee still goes through. I've been charged three processing fees... to see one movie. And this was after I had to pay full price to see another movie because, you guessed it, the cardless info provided did not work.

Now that I've left a review here they've decided to respond to my last email. They just lie to you saying that you will get a card and then say its actually completely cardless. Fine... whatever. Now I ***'t even use the cardless option everytime I've checked in they charge me money but when I use their "cardless card" all the sites (Atom, Regal, Fandango) say there's an issue with the virtual card. It all of a sudden stopped working and SiNEMiA is no where to be found on support or fixing. They just take your money. They don't care about you or their customers!!! stay away from them.

support sucks. no reply to my email whatsoever. they have canceled my membership for no fault of my own. I had booked a ticked using advanced ticketing and then canceled because I choose the wrong date. but that was not reflected in sinemia app(somehow!).
I then booked my new tickets(which the app allowed me to do!) I thought that since the app allowed me to book the ticket it did receive the cancellation information. but after few days sienmia replies back saying you have violated terms and conditions and your membership is cancelled.
this is not fair if your app is not functioning properly. it should have identified that I had cancelled my tickets and so its not my fault.
after this there is no reply from the support people and now they have cancelled my login too.
this is very frustrating. you are taking my 100's of $ and not providing proper service.

service - every time I tried to buy a ticket for a movie online (5x) I was charged a $1.80 convenience fee & a ticket was NEVER purchased. I have emailed their help email 3x in the past 10 days trying to cancel my subscription & have NOT heard back from anyone

very bad service.
They have had my money for 6 weeks.
I have not received a card. Phone app is not enabled.
I get promos from them, etc.
Very disturbed and wonder how to get in touch with them.

I have been trying for over a week now to get an answer from customer service regarding payment issues for my movie tickets. Have emailed twice and reached out over Twitter 3 times. Have not been able to use my tickets as the payment information they provide never goes through. It's as though no one is actually working in the customer service department to resolve issues for customers who have paid upfront.

Scam. Hasn't worked once for us. The credit card numbers they give you to purchase online are always declined. They have no phone number and you are lucky to get a return email. Will be filing complaints with authorities and hopefully we *** get out credit card processor to get us a refund.

Also, by the time you are done with all their fees on top of the membership price, you are better off just paying for the movie. But that would really only be a problem if it ever actually worked.

Virtual card may or may not work.

Push notifications never worked for checkin. You need to remember opening their app and checkin.

They are looking for opportunities to charge full ticket price or cancel membership so they *** keep annual fees.

I forgot to checkin on time couple of times and contacted them while watching movie itself but they want me to pay the full ticket price to continue membership. Please don't go for annual membership.

This is the worst site ever with worst customer service. Either you sell what you think is right for your business or be out of business. BEing a part of this services makes me feel frustated everytime I use the application. It is just not the loss of money but the agony to use the services. And a living nightmare to reach the customer service

I was optimistic about Sinemia at the beginning of our membership, and succeeded in watching 4 movies through Sinemia in September - October. However, I'm currently quite concerned about the reliability of their service and their willingness to stand behind their product. My husband, daughter, and I all wanted to see Widows together on 11/21/18. My husband and daughter each succeeded in buying their tickets through Sinemia. Unfortunately, Sinemia had generated a bad virtual "credit card" number for me, and it was declined by both Fandango and Atom. Because I wanted to see the movie with my husband and daughter, I decided to use a normal credit card to purchase my ticket. Sinemia thus far has refused to refund me the purchase price of the ticket. When the Moviepass *** didn't work for me on one occasion, they quickly did refund me the purchase price of the ticket, because at that time, they stood behind their product.

Sinemia worked for me on only 4 out of 5 attempts through 11/21/18, which is a very bad ratio and is quite concerning. They've emailed customers explaining about some upcoming changes that presumably will address this problem. In the interim, though, if customers are unable to purchase movie tickets through Sinemia, good customer service would involve standing behind the product and reimbursing the customer for the cost of the ticket. By the time my husband and daughter bought their tickets through Sinemia, it was too late for us to change our plans. I'm so disappointed with Sinemia's customer service thus far and hope that they will step up to the plate and make the situation right by refunding me the cost of the ticket.

The product does not work and I cannot get a reply from customer service
I have intermittently been able to get the product to work, but it has not worked for The past 5 days. I have repeatedly emailed and used online messaging services to attempt to reach the company and have received no reply. I do not appear to be the only one having this issue.

They sold the service as a monthly fee of $34.99 for a family plan. I was billed for an annual plan of $359 without my consent.
The date was 11/20/2018, this is the same day the problem occurred. I reached out to their support email (the only contact available) and have not heard a response.

Paid $299 for a yearly membership in February. Cannot use the service and no replies from support.
I've paid for a years membership. Two months ago I was locked out of my account for reinstalling an application on my phone too many times. The application is required to use the service (need to check in at movie theaters with the application). I've sent numerous messages to Sinemia via their web based support / e-mail / twitter and Facebook requesting assistance in reinstalling the application. I have received no responses. Sinemia does not list a phone number on their website.

App is garbage. Just keeps telling me to go to websites and will not do anything. I ***'t cancel or look at any support. I don't care about any of the updates you are making because this sucks too bad. Contacting support on the main website has stopped working for me and I only every received 1 response to multiple inquiries and that agent didn't even appear to have read the whole question. I don't want any help with the app. It is infuriating to deal with someone who is just copying and pasting answers from a sheet when the thing is broken in the first place. I am trying to max out the price per ticket because their service is so *** expensive, but it is hard to tell what movies they cover. Like my theater has "cine1" which is a premium, will their service cover it? This was such a bad decision and there are no refunds so I am just out of luck. I just have to make sure I cancel as quickly as possible to avoid extra hidden fees.

I paid for the year up front and today I tried to buy tickets in advance with the credit card information provided and the AMC site said it didnt go through! I have sent 3 emails regarding different issues and have not received a reply on any of them.

What is the process of getting this company reported to the state authorities to get this settled or their business license revoked?

False advertising on the price point of membership.
Sinemia advertised a movie subscription with a price point of $3.99 per ticket. It did not disclose (in a manner that was consumer friendly) the fact that there are 2 hidden fees per movie ticket. The actual movie ticket is almost double once you add the hidden fees. The convenience fees are between $1-$1.70 per ticket and the processing fees are $1.80 per ticket. I have tried several times to report and discuss this issue with Sinemia's customer service but they are very slow to respond and when they do respond they don't address the issues. The advertising is completely misleading.

Sinemia added $1.80 "Processing Fee" undisclosed prior the start of my subscription.
I purchased 1-movie plan per month and paid 47.88 for full 12 months subscription to Sinemia. After 2 usage, Sinemia decided to levy $1.80 "Processing Fee" in addition to "Convenience fee" for the ticket purchase. This Processing fee is accessed by Sinemia should be included in the plan but was not disclosed prior the start of my subscription. I contacted Sinemia regarding the refund of my subscription but was denied and my service was suspended.

Its a scam. They added 1.8$ fee after 3 months as processing fee on top of convenience fee.

In a few months they would add salaries of their employees as processing fee.

Fraud and violation of terms and conditions.
Just answer 1 question, why was there no processing fee for 3 months and then it suddenly appeared.

They also stopped replying to my emails.

horrible, sucks won't work at my theater which they said would. no customer service. exactly like all the complaints above. over 30 emails to customer service if I get any reply I get a refer to FAQ stock reply and it says it is resolved. Now of course no reply at all. 3 months of this. I tell everybody on line and everywhere stay away from this company

I purchased a prepaid annual membership for $83.88 in May, and they added additional undisclosed fees in November to existing subscribers
Sinemia is a theater club service similar to MoviePass or AMC A-List, which allows members to see up to a fixed number of movies per month for a fixed price (2 movies, and $6.99 in my case).

I purchased an *annualmembership in May of 2018. The membership was prepaid for the amount of $83.88. In November of 2018, Sinemia announced that they would unilaterally start charging an unavoidable $1.80 per film as a vehicle for passing through credit card merchant fees to the consumer (the intent and purpose of the fee has been clearly communicated by the company itself, so there is no speculation on my part). These fees were not disclosed at the time of signup - they did not even exist at the time of signup, so effectively, the company has raised the cost structure of a prepaid service without the consent of the other parties (the consumers).

In addition to breaching their contract by changing the cost structure, as I understand, it is also not legal in the state of California to pass through these fees, and it is also in violation of their merchant agreements.