Sinemia

Signed up for a year subscription. They added a "convenience fee" after the fact and I'm paying for something I didn't originally agree to.
Sinemia allows subscribers to pay a yearly rate to see one movie each month at no additional cost. I am now being charged a $1.99 convenience fee now without notification. In Canada, we don't pay convenience fees for our tickets. Changing terms on annual subscribers without notice, documentation, or agreement is not acceptable.

Now instead of paying $59.88/year, I'm going to be paying $81.77, and that's not what I signed up for. If I was told in advance, I'd have no problems making a decision, but this isn't what our contract was when I paid for it.

From their own TOS:
*Any changes will take place at the end of the period for which fees have been paid, and will be introduced in the next billing cycle.

*You will be notified of any changes made to the terms of service prior to your next billing cycle. Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle.

Sinemia continues to charge for a service they do not provide
For the past two weeks every time I try to purchase a ticket using the Sinemia app I receive an error that they cannot connect with the payment and I cannot buy a ticket. They continue to charge me for the service but do not provide it.

I signed up for their service and have been charged twice but havent received anything from them.
In august, I signed up for sinemia movie service. Mission impossible just came out so I was excited to use my sinemia card in two weeks so I can see it. In mid september, I havent recevied anything from sinemia. After numerous emails, sinemia finally wrote back stating that they set me up on the cardless option. I can use it at my local theater till my card arrives. They were wrong. The cardless option doesnt work at my theater. I cant use the app without the physical card. Again, I sent them numerous emails without a response. On october 25, I was charged 9.95 but I still do not have my physical card. I should not have been charged till I received my card and activated it.

sent 4 emails to customer service within 24 hours of enrollment to cancel my subscription, no upfront disclosure for fees being non refundable
For the first day of enrollment, the service did not work for both of us at the theater and the app kept on giving error messages
We paid through our Visa Credit Card and we did not even get an email confirmation that we had signed for this service with any terms and conditions

The Subscription service a physical payment card. This card has not been delivered after 4 months and additional fees are being charged.
On July 16th, I purchased a subscription to the Sinemia Movie subscription service. The subscription I bought was to include 2 movies / month and the subsequent delivery of a physical payment card to use at movie theaters.
After completing the payment process, the website informed me that they were currently experiencing a high demand and delivery of the physical card would be delayed for a few weeks. They offered an immediate activation feature with which I could purchase tickets through the mobile app. This "premium service" was $4.99 and left the consumer responsible for convenience fees charged by theater ticketing services such as Fandango, Atom, etc. Rather than wait for a physical card, I made the decision to purchase the premium service while waiting for a card since I expected maybe that the card might really be a month to wait.
After approximately 2 months, I started contacting Sinemia via their online form (https://contact.sinemia.com/) and Twitter. I did not receive any response via the form and the one response I got on Twitter asked me to send them my subscription email so they "could look into the matter further."
This continued until 10.26.2018, when I went to use the service and was presented with a "card processing fee" of $1.80. This fee is separate from the convenience fees that are charged by the movie ticketing sites. This was clearly presented as an "online ticketing processing fee".

I proceed to contact them again via twitter, and finally received an answer to my request for the physical card status stating that "Sinemia is fully Cardless now and we do not send physical cards." I stated that the service I signed up for was to include a physical card and that I'd like the phone number of a supervisor or leadership, so I could start the refund process. I received this reply via Twitter:

"We do not offer phone support and kindly acknowledge that Sinemia plans are non refundable."

I replied :
"Kindly send me the email of one of your supervisors or leadership. These changes are unacceptable and need to be addressed."

The reply to this was a simple:
"We are here to assist if you need assistance with anything else."

Clearly, there is no real customer service, nor concern for the welfare of the customer. There is a growing documentation of the same experience from other customers on the company's Twitter feed. See the link below for an example:
https://twitter.com/SinemiaApp/status/XXXXXXXXXXXXXXXXXXX

Sinemia terminated both my account as well as my brothers account stating that we used our devices for other accounts.
My brother and I have reached out to Sinemia support to ask why there was a problem with using the app. It turned out they terminated both of our accounts saying one account was used on a wrong device so therefore they terminated both accounts. They did not give any warning or tried to see what is happening just terminated without letting us know until we contacted them to see why it was not working. There maybe a mistake in using a different device and in fact my brother had to use a different device when a new phone was brought. We only hit to use it for 5 movies when we paid for 2 movies a month for the entire year. This is very unfair with no warning and no refund just upsetting responses back saying we confirm that it is terminated and that is the final answer in this matter and will close the ticket for assistance. We have our own accounts so why would we use each other's. We should be able to continue using and to make sure only the right device will be used or be able to get refund for the prorated year.

Lying, horrid customer service, unethical business practices/false advertising, change of terms, no physical card, lack of any sort of resolution.
1. Unethical change in terms. As an annual subscriber, I (and my wife, ***), we agreed to pay for one year of three-movies per month, with no other fees from Sinemia. Third-party fees, such as through Fandango online ticketing, was mentioned. Now there is a mandatory $1.80 charge PER TICKET. So, the $120/year cost is actually $184.80 per account, should we purchase three tickets per month. This does not even count the necessary third-party charges, which can add on another $2 per ticket, or $72, even if we do not want to use online ticketing.

2. Atrocious customer service. They lie, misinform, misdirect, often do not respond at all, and give conflicting information. I've also had them be rude. What they are not is helpful, just like whatever person Sinemia has responding to complaints on this website.

3. I never received the $10 credit for signing up my wife through the supplied link. I followed the directions on the website and give to me by Facebook CSRs TO A TEE. My wife also did not receive her $10 credit. That is a loss of $10 apiece. I've gotten the runaround from CSR. Another promise not kept.

4. When I signed up, there was an option to receive a physical credit card to use to avoid third-party fees. Now due to the totally made-up Sinemia charge of $1.80 per ticket, which has no justification whatsoever, the lack of a physical card makes it IMPOSSIBLE to avoid paying Sinemia's surcharge or a third-party ticket seller's charge, adding $3.30-3.80 PER TICKET. Again, this is NO option to purchase tickets at the theater or without these absurd fees.

In fact, just as recent has four days ago, a CSR on Facebook told me I could order a physical card through the website. This was, of course, another lie. Just like the lie about credits for signing up my wife (both of us as current Moviepass members). Just like the cost of a ticket being covered by the membership was a lie. Lies, lies, lies.

I'm sure there will be lawsuits against Sinemia because of all of this. How quickly they've proven to be IMMENSELY worse than Moviepass, which is terrible, unethical service itself. If you're worse than Moviepass, a sinking ship, how can you possibly hope to make it? You won't, which is likely why you don't care about any of these complaints.

It's not hard to do what's right.

Can I give 0 stars?

The company never provided plan details after I had paid and has now started chargeing me $1.80 per movie even though I already prepaid for their service for a year. There was no language in the terms about this and I was never notified about it!

I joined Sinemia about 2 weeks ago. I enjoyed the service. This morning I received an email stating my account has been cancelled because I did not check in at the proper times and was using deceitful practices. I did no such thing. I did everything correctly. I bought the tickets and checked in and got the "Successfully Checked in" message at the theater for each of the 5 films I saw. I believe there are technical issues on their part. I am not the only one. I am 2 weeks into a yearly premium package. It is outrageous.

This is one of the most dishonest companies I have ever dealt with. They sign you up with their 9.99 plan. But once you start your plan, they will start adding all these hidden fees, giving no proof that they are incuring these. They will say its covered in their terms, but you also have "You won't make change until next billing". Yet they don't understand their own terms and condition that you can't add a fee in middle of a subscription. I was told initially that I would be getting a physical card they keep on delaying that saying, you would soon be able to order it. This is a useless service which I recommend staying away from. Better give that money you won't get back to charity

I had an issue with checking in with the app, contacted sinemia for help, they closed my account without a refund
I had an issue with checking in to a theater, which they require to maintain membership, I had issues with a checkin after an updated, contacted them immediately. Sinemia, didn't respond for over 3 days, after which they said just make sure you do it next time, something that looked liked it was copied and pasted. While waiting for their response I tried using my brothers phone who also has a Sinemia to checkin hoping that it would work as I was afraid of losing my account. last week I received an email that my account was closed because I used someone elses phone to login to the app. I have tried reaching out via email , through their website, through personal email, and twitter, it takes 3 days for them to answer only to say that they won't refund me even though they charged me for a full year, even though they said they would charge me monthly and that they won't reactivate my account even though I did this in fear of losing my account. I had no warning nor any effort on their part to help me.

Sinemia added fees after signing up for 1 year subscription
About a month ago I signed up for an annual subscription for Sinemia. It was not disclosed to me during sign up that there would be additional "processing fees" for using their service. Sinemia has now told me that they are going to charge $1.80 each time I use their service in addition to the subscription I paid and addition to fees that I may be charged by online providers to purchase tickets.

I reached out to Sinemia on 10/21 and asked them to provide another way for me to use their service without the fees. They declined to offer any options. I then asked them for a refund of my subscription since I considered this change to be a violation of good faith on their part since it its raising my costs after I have joined for an entire year. They refused.

scam
cancel my account that I already paid for a year without a refund

Undisclosed fees after signing up for an yearly plan, refused to refund the subscription fee of $130
Sinemia promises its subscribers to pay for the movie tickets. I subscribed to the annual plan on 10/21/2018. They charged $120 for an yearly subscription and $10 for an expedited activation. After they received the money, during attempt to buy movie tickets they wanted to charge an undisclosed fee of $1.80 per ticket. I never used the service, they never paid for my tickets, and I asked for refund immediately after seeing this fee. I contacted them through e-mail and twitter (the only support options they have) the same day. They refused to give the refund. This is a fraudulent bite and switch tactic which should be stopped and refund should be issued. There are thousands customers like me out there

I signed up for a service. The contract was a prepaid year. Now, after 2-3 months of service Sinemia has changed the terms of billing and wont refund.
Sinemia is a movie pass membership. I paid for a year membership, in advance. This membership was to give me two movies per month. Now, Sinemia is charging me additional "convenience" fees for going to the movies. These convenience fees were never in any of the advertising or in the contract. They are stating that the convenience fee is associated with their own third party billing. I honestly don't know of one third party credit card billing company (i.e. square) that charges $1.80 for a $5 - $10 charge.

I was charged $407.38 for a product that cost $8.99 for 12 months ($107.88). Services were also never received.
was charged $407.38. The service should have been $107.88. I was also supposed to received a card in the mail that would allow me to purchase movie tickets at theaters and have Sinemia pay the cost. However, that card never came in the mail. Thus, I was not able to use the service. I reached out to the company three or four times and have never received a response.

Overcharging, Different Rates, Charged my credit card multiple times, no customer service or response
I purchased a Discover Family Plan on June 30th for 2 people, 3 movies a month - the rate promoted was $21.99 a month but you would be billed annually so the total charge should be $263.88.

I received an email confirming but not showing the rate I would be charged except a link to the current plans online. I then received a few minutes later another email noting that I would received a physical card in the mail to activate my plan but could setup my username/password with a link provided which noted to download the mobile app - I was able to use the services with that mobile app but have not received any physical card in the mail since I signed up on June 30,. 2018. When I looked at my checking account within that month I realized I wasn't charged the correct amount, I was charged $383.88 which if you divide it by 12 is $31.99 per month - not the amount I signed up for or was offered. I went to the website sinemia.com to see if I could email someone or call customer service - there is no phone number, and the emails listed are "Customer Service help.sinemia.com" or if you select the link https://contact.sinemia.com/ you see there is an email address that is not an email address - if you try using either you will get a bounce back response. Your only option is to type in the message field boxes and I did, multiple times, and got not one response back. No emails, calls - nothing. To add insult to injury each time I would use the service I would find multiple additional charges on my card, all different amounts from this company. I emailed through the website again and no response. Then on October 5, 2018 I was charged $263.88 twice on my card. I then contacted my bank because I believe these were fraudulent charges and they were credited back but right now the original cost and charge is still being disputed. I have heard from no one Sinemia.com since June 30, 2018.

Added additional fees to my contract/billing not included in original Terms & Conditions
Paid for an annual subscription plan and they added processing fees every time the plan was used starting 2 months into me using the plan. This processing fee was not part of my original Terms & Conditions. They changed the T & C mid-plan after I already paid for the plan a year in advance. And they did not notify me of the change of Terms and Conditions. Their Customer Service number was disconnected and they do not reply to my emails on their website. I ceased using the service as soon as I received the first processing fee charge on my credit card.

No customer service available and unclear checkout process. No final total given before confirming checkout/purchase.
October 6, 2018, purchased what I thought was a monthly membership. Upon online checkout there was no total amount given before confirming purchase. I found out I purchased the annual membership from my credit card company the same day. They charged me $119.88 I sent Sinemia a message via their website on 10/06/18 asking them to change my membership to monthly and refund the annual fee. They have no phone number for customer service. I also messaged them via their Twitter account. No response was received. Finally today 10/20/18 I was able to change my membership to monthly and I authorized the monthly payment $24.98. However, the monthly membership goes in effective on 10/15/2019. After my annual membership expires. I canceled my membership and messaged them again today. Requesting to cancel the annual membership, issue a refund for the annual fee and sign me up for the monthly membership starting today.

I signed up for a monthly subscription and was charged for the entire year. Furthermore, I have received no services for my money.
This is a copy of the letter I sent to Sinemia, Inc. I received confirmation that they received this letter (sent through certified mail) on Monday, October 15. I also sent them a copy of the letter through their online customer service portal. I paid for this subscription online, with a debit card, and I did not receive an account number.

(Home address redacted for Revdex.com complaint.)

October 11, 2018

Sinemia Inc
*** XXXXX

To Billing Department/Membership Services:

On October 11, 2018, I bought a monthly family subscription for Sinemia's services, clearly stated on the website as a $21.99 monthly fee. I made this purchase the morning of October 11, 2018, through the Sinemia website, www.sinemia.com. I subsequently paid an agreed upon fee of $9.99 in order to activate my cardless membership. Within an hour, I requested cancellation of this subscription.

Unfortunately, this service has been inadequate because I could not successfully purchase any movie tickets using the cardless membership and also was charged a different amount than stated - $263.88 instead of $21.99. Adding in two club membership activations, at $19.99 per person, as mentioned on the plans and pricing page on the website, this number is still incorrect. As of cancellation, I have received $0 worth of services for my subscription.

To resolve the problem, I would appreciate your confirming the cancellation of my subscription, immediately cancelling my account, and reversing all charges related to this subscription. Enclosed are copies of my records concerning this subscription.

I look forward to your prompt reply and a resolution to my problem. I will wait one week before seeking third-party assistance. Please contact me at the above address or by phone: (redacted for Revdex.com form).

Sincerely,

Dr. ***, PhD