Sinemia

10-31-18 Submitted subscription online for monthly membership -
11-1-2018 Contacted company to cancel membership
10-31-2018 Submitted information online to join Sinemia for $8.99 monthly membership.

11-1-2018 I noticed my account was pending $107.88 for annually membership. I searched for a customer service number to contact company. I was unable to cancel membership online. The site directed you to email your questions and they would reply.

11-2-2018 My account was deducted the annually fee after several emails submitted to company to cancel subscription and return monies to my VISA. I received an email from Sinemia responding that I could cancel membership, once I received their membership card in the mail. This sound like fraudulent activities had taken place with this company.
I indicated by email why wasn't subscription cancelled on 11-1-2018 before monies were released from my VISA account.

11-3-2018 I emailed company again to refund monies. I was informed by email this time- I could not receive a refund.
The site is misleading, there is not a customer service phone number to talk with a person. You are directed to email company and wait for them to respond.

I would like a full refund and monies transferred back on my VISA CARD.

The company sold sold me one product for an agreed upon price. After a month or two, it changed the terms of service and is now charging me more
The company sold sold me an annual movie ticket membership for an agreed upon price. After a month or two, it changed the terms of the service and is now charging me more for the same service. I paid ~$180 for a membership that allowed me to purchase 3 movie tickets a month. Now all of a sudden the company is charging me $1.80 for each movie ticket I get (in addition to the annual fee I already paid). These were not the terms when I signed up. Where are my protections as a consumer?

I feel the marketing is deceptive....they require you to use online ticket sellers (with fees) AND then SInemia charges you an additional 1.80 (per ticket) for using their "cardless" system (which you have no choice but to use....I wish I could get a refund

Treble experience. The worse movie experience which never was able actually use them though paid more than $200 in services. More like a scam.

I was never told about the additional $1.80 processing fee per ticket. How can a company make a change without telling their customers?
How can I plan for more than one movie at a time?
Why does no one ever respond to my inquiries? I have tried contacting through the website, through email, and through Twitter.

After roughly a mont and a half of annual membership, they canceled both my and my father's account for illegitimate reason, refusing any refund.
In September I had set up accounts for myself and my father (a senior citizen) on my phone. Today, they claimed that I used multiple accounts on one device, when in fact only one account has been used on my phone since signup. After setup, I instructed my dad how to download the app and sign in. After I received the email saying that my account was terminated I reached out via email to no response. I then found out that around the same time they canceled my account they canceled my fathers, saying that there was a missed check in back on Oct 6, 2018 and that they wanted to charge for the full price of the ticket but that the payment method associated with the account was invalid and as a result the account was canceled. An email was sent telling them that back on Oct 6 the card was valid, that in mid October the card was cancelled by the bank for fraudulent activity and that once the new card was issued I immediately updated the card information for the account. The service was not used during the time the credit card was inactive, meaning that an invalid payment was impossible. Again no response to the email. I reached out on twitter explaining the mix up and they responded, ignoring the circumstances, saying I was wrong and that both my father and I were banned. They ignored requests of a pro-rated refund.

The issue regarding the check in, was never addressed in an email, warning of missed check in. The alleged failed charge was almost a month after they claim the missed check in happened. Having used the app myself, there were several times errors occurred during check in and multiple attempts were made before it was successful.

This company clearly is doing whatever they can to cancel members and keep their money. Fraud

Membership improperly terminated immediately. Termination without merit. No refund was given.

Numerous attempts to ask for reinstatement ignored.
Entered into monthly service plan in March of 2018 that allowed for the purchase of two movies per month.

On October 8th, purchased tickets using the plan as intended.

On October 16th - Sinemia unilaterally terminates the membership without any warning.

Lost access to remaining movie slot for that month.

Multiple attempts to reinstate reference only that the Sinemia "Terms" were breached without specifics other than allegation that October 8th purchase was not for movie tickets..

Detailed submission provided to establish how termination was improper and how October 8th purchase was fully within rules on October 21, october 24, and October 27th all without response.

Alternative request for refund of funds charged for current month also denied.

In September, I paid $359.88 for a yearlong membership in Sinemia. I just received word that my account was cancelled, and I'd get no refund.
On September 21st, 2018, I paid $359.88 for a year long membership in Sinemia, a moviegoing app. A couple of weeks later, my membership started, and for the next few weeks, I was able to use the app essentially as advertised, although there were user fees that I was not told about when I signed up. This morning, I woke to an email from Sinemia telling me that my account has been cancelled because I did not "check into" one of the movies I used the app for, and because my credit card isn't on file so that they can charge me a fee. Neither of these things are true. I did check into the movie, and the credit card is on file. (In fact, I was charged a user fee for that movie on the very payment method they claim not to have.) I tried contacting Sinemia via email and on Twitter, and receive a form-letter response, falsely making the above claims, and also stating that I cannot be refunded the pre-paid amount. No other information is offered, and when I asked about a possible appeal, there's no response. This feels like a scam. The excuses they gave for cancelling my account are flatly untrue, and the fact that no refund is offered feels like theft. Anything the Revdex.com could do to help me with this issue would be greatly appreciated.

Purchased annual plan for one movie per month for $3.99 per month. Now they are charging an extra $1.80 fee per ticket - 45% more than advertised!
Annual movie plan cost $47.88, or $3.99 per month, which allows me to watch a movie every month. When I went to redeem this month's movie, I was charged an additional $1.80 'processing fee' which is a 45% extra cost on my $3.99 ticket.

I reached out to the company and asked what the fee is for because there are NO processing or transactions fees imposed by our payment processors here in our Canadian theatres' ticketing systems. When I buy tickets without Sinemia, there are no additional fees added on. And if it's an 'advance' ticket fee due to using their Sinemia app, I requested a physical card so I can purchase in person at the theatre just before showtime. This is an option in the app for "Watch" vs "Planning", but it required a physical card which was not sent to me.

Their responses:
"Hi, thank you for reaching out. Sinemia covers the cost of your movie ticket. Everytime you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Currently the processing fee for online purchases is USD/ AUD/ CAD/ GBP 1.80"

"Our services are Cardless for our members."

They did not answer what the processing fee was for as it's not from our theatres.
They also refuse to provide the physical card to pay at the theatre & avoid this fee. When searching this issue online, older members of Sinemia had physical cards.

If the processing fee is mandatory, each ticket actually costs $5.79. This should have been the cost advertised, not $3.99!

A movie theater does not honor Sinemia & I was told by Sinemia they would refund my $95.88 because they have the theater listed in error on website.
I paid Sinemia $95.88 on September 4, 2018 in exchange I was to receive 2 movie tickets per month for 12 months at a theater named Riverdale 10 in Arkansas. I went to Riverdale 10 on October 3 & was told they do not honor Sinemia. I emailed Sinemia over 10 times through their website & they never replied. I tweeted them on Oct 11 & they answered. They told me they would refund my money if Riverdale 10 would not honor Sinemia. On Oct 16 they sent me a message stating Riverdale 10 was added to the list. I emailed Riverdale 10 and they stated that they do not and will not honor Sinemia. I forwarded that message to Sinemia and they stopped communicating with me. I want a refund of $95.88. I never benefitted from Sinemia. They have my money. I have nothing.

I had enjoyed moviepass *** 10 months, until they screwed that up and started going downhill rapidly. I found Sinemia and figured the 3 tickets a month for $12.99 was better than nothing. However the process to purchase my ticket was very annoying, I tried to adjust. Then the " physical" card which was promised at sign up ( I took a screen shot). Never arrived and when I tried inquiring through support.. That in itself was a horrible experience. They told me there is no physical card and everyone is being forced to cardless. Which means I have to plan, purchase advanced tickets, go through fandango whether I like it or not. Fandango charges $1.50 and now Sinemia charges $1.80 processing fee.. I was going to switch to new plan of 30 tickets for $30. If I average 12 movies a month, I'm paying $30 + $18( $1.50 convenience fee per movie) and + $21.60 ( $1.80 processing fee per movie)..SO REALITY IS.. It costs me $69.60 a month to see 12 movies. That is just under $6 a movie. Yes that's still better than full price. But I can go see a movie on Sundays, Mondays and Tuesdays which are cheap/ tight wad nights and pay $5.50 -$5.75. It's just not worth the convoluted hassle. Sinemia will follow the bad marketing practices of moviepass *** eventually go under.. Or they will rely on the ignorance of people to keep them going forward.

Sinemia leaves out information that financially impacts members in their ads and does not directly inform members of changes that do the same.
On Sunday, Oct. 28, 2018, I emailed Sinemia support regarding an additional charge of $1.80 per transaction I had just noticed appearing when I booked my movie tickets through their app. I had already discovered during my first use of their service that Sinemia members have to absorb vendor ticket booking convenience fees, which is a significant, financial aspect of their service, but Sinemia does not inform potential members of this fact in any of the advertising or promotional materials I saw. When I saw the additional $1.80 convenience fee, I was very concerned. It had not appeared before when all I was having to pay additionally was the convenience fees from the ticket booking vendor. Sinemia responded that same day (10/28/18) that transaction fees from payment processors are passed on to the customer. This, in addition to the having to cover convenience fees from ticket vendors, significantly changes the value of the membership. At the membership level I have, 30 movies per month at $30 per month, if I took full advantage and saw 30 movies each month with the $1.80 fee, I would paying almost double the value of my membership. This is a significant aspect of their service that they have not openly communicated to their customers. Additionally, I only started seeing the extra $1.80 processing fee recently. It was not charged during my first few uses of the service. In response to Sinemia, I asked why I did not see the $1.80 fee before now and that, if that's the way they were going to operate moving forward, I wanted a partial refund for the time I've paid for but have not used (I paid $360 upfront for a full year's membership.) I sent that email on Monday, Oct. 29, 2018. In their response on Wednesday, Oct. 31, 2018, Sinemia simply said that their plans are non-refundable and did not address my first question about why I had only just started being charged the $1.80 processing fee. I responded that same day that I was disappointed in their customer communication practices regarding these hidden fees and that changes that impact customers financially, like the apparently newly implemented $1.80 processing fee, should be widely and openly communicated to customers. Sinemia responded again that same day repeating that payment processors apply the $1.80 charge and that Sinemia charges our on-file credit card for them. They also said that I am asked to confirm the charge before it is applied when booking the ticket. The still did not, however, address my concern that I only just started seeing the $1.80 charge and it was not present on my first transactions with them. Their statement regarding my confirming the charges was extremely unhelpful and rather pointless. Yes, I am asked to confirm the charge, but, if I don't, I can't get the ticket and use the service for which I have already paid. I responded to Sinemia on Thursday, Nov. 1, 2018 telling them that and reiterating my question regarding the absence of the $1.80 charge in my early transactions with them. As of the submission of this complaint, I have yet to hear back from Sinemia again.

This was a terrible experience. I wanted to sign up for the monthly premium service and ended up somehow being charged for the annual price. When I reached out to customer service, I never received a response. I cancelled my service but there is nothing on the website that talks about a refund policy. I need to know if I am getting my money back. I should be since I have only had it for one week and I never used it. This company is not set up to help the customer at all.

Unavailable customer service
To date I have sent 8 customer service emails and from website customer service requests. 2 of which were prior to me even signing up. None of them were responded to until they cancelled one of my accounts for an obscure rule buried in their 20 page 'rules'. Then they responded once with a canned response and the 'violation' and won't respond further.

Ironically had they responded to ANY of the 8 previous emails (and btw 2 phone calls) the 'violation' would've been completed avoided.

Their website is extremely vague and you end up guessing on your own.

It seems in looking at other grievances this is their pattern to look for any reason to cancel your account so they can save your money and come out ahead. Never offering any other resolutions despite it being their lack of customer service that caused the problem in the first place.

Originally I purchased just 1 single user pass to 'test the waters'. When it seemed ok I then bought my 13 year old one for his birthday. As we all know a 13 year old doesn't have a credit card, etc. So I put the second one in my name as well. Apparently you can only have 1 in each person's name.

The questions we asked before purchasing even the first one, the shortly after were 1) What do we do for children under 18? 2) How do we convert a single user to a child or family after we purchase it and decide we like the service? etc.

Again had they responded to ANY of those requests we would've found out the answers and not been here.

Sinemia double charged my account twice and I've tried to contact Sinemia multiple times requesting refunds. They are not responding to my emails.
On October 6th, Sinemia offered an option called,"accelerated cardless activation" for $9.99 for which they would speed the process to use their service. That is something that was not mentioned at all in their terms of use. After accepting the charge, Sinemia charged my account twice. I reached out several times on their website's help.sinemia.com/category/other2/question. I have not received a refund and they have not responded to my emails. They also charged my account twice again when it came to their $1.80 fee for using their advance ticketing option. That is something that it is also not disclosed.

Despite full payment, service was never provided.
Despite full payment, service was never provided. The company said to wait two weeks for delivery of my 'activation' code. Two weeks have passed and no code was delivered. The company simply responded with a form letter saying that their service could take up to two weeks to be delivered. No services ever provided.

Order service via there website almost 3 months ago now. Have not received product that was guaranteed to me.
I have emailed them and cant contact via phone. They are not calling me back or emailing me. Im worried and want my money back. I spent over $80. I'm disabled and this is not right!

I have paid for their service but when I go to their app and login it says access denied. I have paid until January of 2019.
Started 1/29/2018
Been great until about 1 1/2 weeks ago and I was unable to use their app, it says access denied When I log in to my account. However on my desktop I log in and my account says it is fine and ready to go? I cannot use their service and already lost one of the tickets I planned to use as it turns over every month. I have sent THREE emails and NOT ONE response?

Terms of service change without notification
I purchased an annual subscription to Sinemia on 31 August 2018. Sinemia is a movie theater ticket subscription company that charges a flat monthly fee for a designated number of movie tickets per month. When purchasing my subscription, Sinemia made it clear on their website, as well as in their terms of service, that they would not be charging any additional fees or making any amendments to my subscription without notifying me. Here is the relevant section of the terms as stated when I made the purchase:

4.3. Sinemia may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without prior notice. Sinemia reserves the right to change the rules of movie-going attendance and ticket availability to members at anytime. You will be notified of any changes made to the terms of service prior to your next billing cycle. Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle. The materials on the Site with respect to products and services may be out of date, and Sinemia makes no commitment to update the materials on the Site with respect to such products and services.

And here is what they recently changed the same terms section to:

4.3. Sinemia may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without prior notice. Sinemia reserves the right to change the rules of movie-going attendance and ticket availability to members at anytime. The materials on the Site with respect to products and services may be out of date, and Sinemia makes no commitment to update the materials on the Site with respect to such products and services.

The reason for this complaint is that they recently implemented a $1.80 per ticket "processing fee." No notification was made to me and this change occurred mid-billing cycle. Clearly they are attempting to sneak this change by their subscribers without enough of us making a fuss. While the fee is not a prohibitive amount, the deceptive change to their terms without any notice implies that they will behave similarly in the future without any fear of repercussion.

Despite email after email they did not close account. They have double charged and fined me their mistakes. They continue to avoid the direct question
Their business is a movie ticket buying service that's paid monthly. You're supposed to get three tickets a month. That doesn't happen.
They approve a ticket purchase. When you get to the box office they do not accept the card and you have to buy the ticket yourself. Then when you charge them back they charge you a fine for doing so. They have double charged me. They have not provided the number of ticket purchases I paid for. They don't credit you for the problems you gave when you end paying out of pocket.
They avoid the direct questions in your email causing back and forth nonsense that never addresses the issue. Then they "end" the service request.
When you finally get a semi-direct response, they ask for bank statements etc. then nothing. Complete silence. So you start all over just to go through the same back and forth avoiding the issue.
I have all the emails, bank statements, out of pocket ticket sale receipts to prove everything.