Sinemia Reviews (1602)
View Photos
Sinemia Rating
Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
Phone: |
Show more...
|
Web: |
www.sinemia.com
|
E-mails: |
Sign in to see
|
Add contact information for Sinemia
Add new contacts
ADVERTISEMENT
Horrible. Cheater and fraud company.
1. I subscribed for monthly membership with no commitment, but these guys charge me for annual fees. When I asked to cancel my subscription and return my balance, they declined. What is the point of getting a non commitment monthly plan when you will have to pay the full year fees and cannot cancel whenever you want?
2. At the time I bought the subscription, I received a message stating that I will get my credit card in a week or 2, but there is a fees to expediate the shipment of the card. I decided to wait for the card for couple of week. Now it's been 3 months I have not yet received my card. When I asked for the card, I have received the response that I subscribed for the non card option and if I want the card, then it will be a $15 fees for the card.
3. I never got any indiaction at the time of subscription that they will charges an additional charge for using there non card based service for convenience fee, but since they don't want to give you the card, I am forced to use the non card based service to watch any movie and they do charge $1.80 per movie. This is a fraud company who does not give you clear indication at the beginning and later on once you got stuck, they will apply different kind of charges to watch any movie.
4. Customer support is horrible. Not sure if they have any English speaking support or non English speaking support. No matter how clearly you describe your problem, you will always receive a negative response.
5. I would highly recommend to stay away from the membership of this company. I would rather pay full price per movie rather than using this company.
Hi, upon reviewing your account we see that you are a Sinemia Cardless member and your contract does not include a physical card.
Regarding your subscription which was purhased on 9th of September in 2018 you have redeemed 5 tickets so far also 3 months have used. Sinemia is a non-refundable service, you may see the related term over here;www.sinemia.com/member
Our team has assisted you about the issue, you may contact again if you need further assistance. Thanks!
1. My main concern is that I have opted for the monthly plan with no commitment, then why you have charged me for a whole year?
2. If it was the non-commitment monthly plan, then why I am not allowed to cancel my membership? Now, if you will send me 100 different links to prove me wrong, then you are most welcome to do that. But I would like to mention, the way you have presented the initial information was not that easy for anyone to understand that 1. your service was 100% cardless. 2. You will charge service/convenience fees to use your service 3. There will be an extra payment of $15 to purchase the credit card
I was okay to pay you the fee in advance only if I was happy with your services but I would like to reiterate that I AM NOT HAPPY WITH YOUR SERVICES. If you want to keep my money you ***, but in the service industry, growth is about establishing happy customers who could be the potential customers to come back rather than having unhappy customers
We understand your worries and sorry for the inconvenience caused. We have improved our service to make happy users. For a better experience according to your idea, you may order a physical card and just pay the fee once so that you may purchase your tickets from box offices without paying fees.
Thanks for your feedback, it is passed *** the related team to be taken into account. You may also send an e-mail if you require further assistance to ***@sinemia.com, our experts will be more than happy to assist you.
Your second response without responding to the main question and concern I raised about my monthly non commitment plan itself indicates your wrong intention.
When I have opted for the non commitment month plan, then why you are not allowing me to cancel my plan on my wish.
I DO NOT WANT YOUR SERVICES AND WANT MY MONEY BACK.
You cannot keep my money for a non commitment monthly plan.
I hope I am clear in my response and you *** understand in plan English that IT WAS THE MONTHLY NON COMMITMENT PLAN AND NON COMMITMENT PLANS
You have purchased an annual plan on 10th of September in 2018 and already used 3 months redeeming 6 tickets so far. Sinemia is a non-refundable service as stated in the terms and conditions as stated in the terms and conditions and there is 3 months usage in your account. Unfortunately we are not able to complete your request. Thank you.
At the time when I have opted this subscription there was no descrlamer that there will be an addition convenience fee and transaction fee. There was no document been provided by you. Even in a post on Business Insider it is mentioned that the fee if $1.80 was introduced in Oct then why you have applied that fees on my account which was purchased in Sep?
At the time when I bought the subscription there was no indication of those additional charges of $1.80 per transaction transaction with you.
THE WORST CUSTOMER SERVICE EVER!! This company has taught me the value of customer service. I have sent 3 emails put in 2 help tickets on their website still nothing. Two of my emails are from 4/25/2018 & 5/13/2018, and I've still never been contacted by a single person from this company. How freaking rediculious is that!!! I NEVER write reviews, but I don't know what else to do but file a complaint with Revdex.com. Currently my membership is inactive because I did not check into a movie. However I returned the tickets on Fandango's website and the money was credited back to sinemias account. There is nothing in the app to tell sinemia you have gotten a refund, and no one at this company answers emails. I sent the return receipt in an email once I got an automated email telling me my subscription is inactive until I pay the full price of the two tickets I already had credited to their account.
Also why in the *** does a company that does everything over the internet not have a phone number for customer service, this is ludicrous!!
Hi, we are really sorry to hear that you think in this way. We are doing our best to assist our users in a timely manner.
Your advance ticket has been cancelled and restored to your account, furthermore, we have cancelled the misuse fee you may login to your account and purchase ticket.
Our support also provided more detailed information via e-mail. Thank you!
I have had nothing but awful customer service from Sinemia from day one. From signing up for my account (for which they signed me up for the wrong type and would not fix the mistake) until now I have had nothing but problems and confusion, and when I contact sinemia I either don't hear back or get a rude response. Multiple times I have asked for a refund and have not been granted one. It is the most frustrating company I have ever dealt with.
For example, I just booked tickets to a movie starting in half an hour and I cannot complete the payment for the theatre using the sinemia credit card information provided no matter how many times I try. I have used the "cardless" card info from the app, no luck. I have used my old physical card, also no luck. At this point, I've been trying to book tickets for 20 minutes and have not been able to and will miss the movie. This is extremely frustrating.
I'm extremely disappointed because not only has my monthly ticket been used for today, but because I cannot check in the theatre I believe you will charge my actual credit card. Mostly, my plan for today has been ruined as I *** no longer go see a movie as I had planned to. There seems to be no way of contacting Sinemia outside of their support email address, so when there is an issue in the moment there is nobody to help sort it out.
Hi, we are sincerely sorry to hear that you think in this way. Our support has replied your e-mail and provide a solution for your ticket purchase, please check. Also your movie day has been restored to your account, you may use it. Thanks.
This issue has not been resolved. Not only were none of my previous concerns addressed, but simply in terms of addressing my current inability to book tickets, the issue is still ongoing. It took Sinemia 5 days to respond to my email (in which time I was unable to use the service) and when they did respond, the information provided was not clear. I wrote back asking for clarification on their suggestions, and have still not heard back from them after another 4 days. All I want from this company is a refund or for their services to actually work, but both seem impossible. This is the only time I have ever complained about a company online. I have never been so frustrated with a service.
We see that you have not tried yet to purchase another ticket. Please generate a new info and follow our instructions and you may reach our support if you need further assistance. Our support also contacted you. Thank you!
Additional undisclosed charges, cancelling service for non-existent credit card dispute.
This company has not honored our contract, which was to allow me to see three movies per month for $9.99 per month. They required a full year payment up front. I paid them $119.88 for a year of service. Without first disclosing it, they add fees onto each ticket substantially raising the price. Currently they are charging a $1.80 credit card "processing fee" for each transaction, which is way more than the credit card companies are charging them. This was not disclosed when signing up and is way out of proportion to the legitimate charges from the credit card companies. I had originally requested a charge back from my credit card company due to Sinemia's deceptive practices and the inability to use the service due to technical difficulties with the company's web page and phone app. Once I was finally able to use the service the first time, I thought the correct thing to do would be to withdraw my dispute, which I did. The service occasionally worked. I was able to see three movies in the first month and 2 in the second. I was never able to see the last movie because two days ago I received an email saying my account was suspended due to my filing a credit card dispute. That dispute was withdrawn in September 2018, so they had no legitimate reason to suspend my account. Moreover, this conveniently (for them) corresponds with the 60-day time limit to file a dispute with my credit card company. The only way to contact this company is by email. They respond with auto-text answers that rarely have anything to do with the issues involved.
Short of a refund of the money paid for a year of service, I would like my account reinstated and the product delivered without the additional $1.80 credit card processing fee, which is clearly not a legitimate credit card fee.
Hi, our support has replied your e-mail, please check. We would like to activate your account however see that your dispute is still contiuning as our finance check so your payment is not released yet. Please contact with your bank for a letter of withdrawal regarding your dispute so that we can reinstate your account promptly. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided ample proof that this dispute was withdrawn on October 22, 2018 (Contemporaneous with my first use of the service) and they still refuse to reinstate my account. I provided them with the email sent to me by the Credit Card company and now to stall things they have demanded the "PDF" version. How on earth is that more proof than the email sent to me from my Credit Card company? Moreover, it ignores the obvious fact that the best proof that I paid is the fact that my money is in their merchant account and they refuses to look. This company is nothing but a scam and they are purposely stalling so that I will have paid for another month without being able to use the subscription, despite paying in full. What legitimate company does not even know when they have been paid?
We would like to reinstate your account too, however, you have just provided screenshot of bank account. As we have informed you before we are not able take action without the official letter. We also see that you have also forwarded the body of the conclusion letter. It would be great if you can send us a scanned version or the original letter. Thank you!
Company fradulently cancelled service after one use saying terms were violated that weren't violated. Will not help resolve or refund.
Purchased annual movie membership 9/1/18 for $119.88 for three movies per month. Used on 9/28/18 to see one movieservice worked as it should. Rec'd random email 11/5/17 saying "As stated in your subscription terms, you may use your device for your own membership only and in case the device is used with multiple accounts this could lead to termination of all accounts involved.
The system has identified multiple accounts that have been used with your device and terminated your account. We regret to inform you that you will not be able create another Sinemia account in the future."
This is not true. I have one account, one device and one log in. I do not know anyone else's password nor were any movie purchased.
Upon receiving email, I logged into the website account for my pass and it shows that it was used once (9/28) and it still had remaining movies for the month and was a prepaid annual membership.
I have contacted customer service for details about the log in, or a refund, or more specifics. They will provide no information or assistance besides the same sentence.
The only reason to log in is to purchase a movieno other movies were purchased. I believe they fraudulently cancelled my account, will not provide any details or proof or specifics about which terms were violated. Nor will they provide a refund.
At this point, I would like my full purchase price to be refunded. I did not use the service except on the date 9/28. I asked for specific details to verify their claims and they will not or cannot do so.
Hi, the system has detected that multiple accounts that have been used with your device which is a violation of the terms and condition. You may also see the referred term as below; 27.21. The members may use their smartphone only for their own subscription. If the same mobile device is used for different memberships, the provider reserves the rights to suspend and/or cancel the subscriber's membership by terminating the contract.Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Sinemia, I do not accept their response for many reasons.
First, I only know my account email and password. I don't know anyone else's and the rest of my family (all of whom have purchased the same product as me) all have their own device and all signed in for that one movie on their own device on September 28th. As of the moment, their accounts have not been closed (but it may only be a matter of time). I only have one mobile device that has the sinemia app on it and it is the only device I carry and use.
Secondly, I used this on September 28, then rec'd the email randomly at the beginning of November. It was so random since the sinemia account has been unused that I initially felt it was a spam email and I logged onto my desktop to check my account. My account on the desktop shows that even now I have my three movies a month available. There is nothing to indicate it was cancelled. So I thought it was just spam until I went to use it in mid-November.
Thirdly, I have reached out to Sinemia multiple times for specific information including dates when my device was supposedly used. Sinemia will not respond or will only give a one sentence answer that my device was used with multiple accounts. If my device was used for multiple accounts, what accounts has it been used for and have they been closed. What dates?
The whole idea of using the device for sign in is to defraud the company of my three movies. This service was used once. No fraud occurred on my part. I didn't get to use the service I paid for.
Sinemia has no customer service, does not hear my complaint that I did not do what they say I did, they will provide no specific details (because I don't think they existI believe they do this to random customers who they hope don't file complaints after taking their money for a year's service) nor would they provide the terms that I supposedly violated.
Additionally, in today's age where electronic information is hacked and violated all the time, I feel that the company is disregarding the voice of the customer and taking advantage of their lack of a voice. Credit card information is often skimmed or stolen and used, our phone number is often used in telemarketer scams for numbers we didn't even call. There is no protection or voice of the consumer here to problem solve or provide any information or helpful solution. We did not do what they said we did. What would happen if credit card companies didn't hear your voice when you say I did not do this and give you a one word response when your credit card was hacked, saying oh well. That would not happen because the consumer is protected in that case, unlike here with Sinemia.
Additionally, if their electronic service is so accurate and raises flags, the last time I went to the movies was September 28. Why did it take 5 weeks to get a random email about the misuseit is why I am curious about log in dates to see if we can figure out what happened?
Also, does that mean if someone switches phone numbers or has to buy a new mobile device that they will lose their sinemia privileges that they paid for for an entire year? Again, the consumer needs protection from this. They aren't violating their subscription.
This company took my money for a year long subscription of 12 movies. It shows on my desktop log in to sinemia that I still have the service available and I still have 3 movies available even this month. Doesn't show a cancellation.
There was no incorrect use on our part. This company needs to listen to what their customer is telling them. They need to actually have customer service and respond.
The consumer needs to be protected from their fraudulent practices. They are taking people's money, accusing them of things they didn't do, giving them no options or voice and then discontinuing their service randomly. This is unacceptable.
Someone needs to protect the consumer from this company. There is a reason that they have an F rating on your site. I am one of the consumers telling you they deserve it. I need help navigating communications with them. I need help getting my money back for a service that required payment up front but didn't provide the service they said. I need help from a company that is inflexible, won't provide the service or details, won't consider that the consumer (who fuels their business) may actually be right.
We would like to mentioned that another account has been logged in same device with you which is a violation of the terms of use. All our rules are published in the FAQs as well as the terms and we are glad you've read them as every customer should while becoming a member. Sinemia support is available 24/7 at ***@sinemia.com, Twitter or Facebook. We see that you were informed via e-mail too.
Upon your rejections we have made countless checks about this violation however everytime the system detects another account had logged in your device.Anyway, thanks for sharing your feedback it has been passed to our team to be taken into account. Thanks.
Not able to use Sinemia service. Piad for in advance for a year.
I purchased a membership into a movie ticket app that allows me to see 2 movies a month. I am no longer able to use the service. I paid for a year in advance. I keep getting charged fees whenever I try to use the service but am ultimately denied a ticket. Customer service at Sinemia has not answered my emails other than to say we are working on it in a generic email. But has never answered any of my questions. I am not able to use something I have paid for in advance. Pl,ease refund my monies.
refund my monies.
Hi, regarding your subscription which was purchased on 11st of June in 2018 you have redeemed 9 tickets so far. We would like to assist you about purchasing ticket or ordering a Sinemia physical card however our finance has approved that there is ongoing dispute on your transaction. In case you do not no longer dispute the payment, an official statement from the bank we will be able to reinstate your account and assist you about using your own personal payment info. Also our support had contacted you regarding your chargeback request, please check. Thanks.
I selected a service and received a different service. I contacted them for a change in service and did not receive any response for over a week.
I got a plan on 11/10/2018 and noticed that I somehow got the wrong plan on my account. I contacted them at 11/11/2018 telling them to change my account plan as well as followed up with them on 11/12/2018 and 11/14/2018. On 11/14/18 I also contacted them on Facebook getting a response back from them on 11/15/18 with the following message "Hi ***, please purchase the desired plan and then inform us so we can cancel and refund your weekday plan. Waiting for your response." I purchased the desired plan only noticing that my account is still on the "Weekday" plan. After contacting them again on 11/16 and 11/17, I get a response on 11/19 with the message "Hi ***, sorry for the late reponse due to the strong demand. Please provide your registered e-mail address so we can forward your refund request." I responded them on the same day (11/19) with my e-mail address and don't receive another response from them until 11/25/18 messaging me "We would like to assist you about that but we cannot cancel your plan since you have already use it and also it is non-refundable. Kindly wait for your period to end to use your movie days on any day. Thanks."
How am I supposed to pay $57 TWICE and not use their service once with over half the month already over. I messaged them again the same day telling them that I filed a credit card dispute and that I will file a complaint to the Revdex.com. I have not heard from them since.
I filed a credit dispute on 11/19/18 and 11/22/18 for the two transactions (different dates because the transactions were still pending).
This company needs to shut down. They are going to try and get as many people to sign up and shut down in my opinion.
When I signed up again to change my plan, it automatically chose the wrong plan.
Another thing is that users have to choose a date and time for a movie. I clearly chose a PM time and it says that I chose AM. What happens to customers when they don't check in at the wrong time is that they charge you for the full movie ticket plus additional fees.
Also, if you have bad service in an area, there is no way for customers to check in to the movie theatre.
I want all of my monthly and activation charges back. $57.97 x 2 = $115.94
Hi, after we have reviewed your account we see that both of the plans are cancelled and refunded as you have requested as of 57.97 + 57.97 as a gesture of goodwill. Thanks.
(The consumer indicated he/she ACCEPTED the response from the business.)
Currently, I have a conditional credit with my credit card, but if Sinemia says that they have refunded me - I am going to assume for the time being that they are going to honor the Credit Card disputes.
If they do not, I will be reopening this case.
Both of the transactions are refunded by our team ( $57.97 + $57.97). Please see the post reference numbers for the payments so that you may follow them with your bank; XXXXXXXXXXXX and XXXXXXXXXXXX
Thank you.
Document Attached***
Company did NOT honor the refunds and I somehow got charged an extra $57.97 for a reversal from Citi Bank.
Please see the attached reversal letter from Citi Bank. I never received any refund from them and actually got charged more.
When I signed up in July/August, I was informed I would be receiving a debit card. No, not only did I not receive one, but they never told me I wouldn't receive one. I waited and waited. I contacted them and they never replied. I found out by searching online that I would never receive a card. I was upset because I have to pay $3 each time my son and I see a movie (we have the two tickets for two movies per month plan, paid for a year in advance). So that ended up being $6 a month on top of what I already paid for. That was bad enough and I resigned myself to it. Then last month, the $1.80 processing fee showed up. I lost it. $13.20 a month extra now. This was no longer the great deal. I *** see movies for cheaper every Tuesday at my local theater. So I'm livid, post several bad reviews and complaints. But I'm elated when I receive an email stating they are bringing back the debit card (I was promised for free originally). Now it's $15 per person on the account. So $30 for me. While definitely not good, this sounds like a better deal than $13.20 a month and I almost bought the cards today. Almost. But the tricky contract wording popped up. Ah yes. The terms that state they *** change the terms at any time, for any reason and you ***'t do anything about it. Well, they do CHANGE the terms whenever they feel like it. So I ***'t buy the debit cards knowing they will probably cancel all the debit cards in three months and take all the money I paid for them, leaving me with an even worse deal than I'm already dealing with. So my options now are checking with my credit union on filing a charge back for fraudulent practices or signing this off as a loss...like I dropped my wallet with $160+ on the street. And telling everyone I know on FB, Twitter and Instagram to stay far away from Sinemia. And I'm not going to lie, I'm a little worried my account will get locked out for posting this review. I few people have posted that they have been completely blocked from using their Sinemia accounts for writing a true review and complaining. Don't get fooled and if you have an account already, don't buy the debit card until they change the contract wording. I will never again spend money on something that *** change it's terms on a whim.
Hi, upon reviewing your account we see that you are a Sinemia Cardless member and your contract does not contain a physical card. Sinemia covers the cost of your movie tickets. Convenience fees and/ or transaction fees are not covered and this is not a surcharge.
You may refer the term 27.18 as below;
27.18. Advance tickets created using Sinemia app must be purchased within 2 hours. Advance Tickets *** be created for a movie that will take place within the span of the member's 30 days membership period, There aren't any limitations on how many advance tickets *** be ordered in a 30 days membership period (within the ticket limits of the specific subscription) however the second advance ticket cannot be created before the showtime of the existing advance ticket has passed. The advance ticket online convenience fee and/or processing fee are not covered by Sinemia. Sinemia only covers the cost of the movie tickets.
You may order a physical card through membership page or Sinemia application. You *** be sure that your physical card will be posted within 2 weeks and you will be notified when it is shipped.
You may share your complaint and feedbacks whenever you would like. We are growing every day with our user's feedback and support, for providing better assistance and services. Thanks.
I signed up for a year of Sinemia, which required me to pay the entire year up front. After signing up they have added unforeseen charges, such as a $1.80 "Convenience Fee" which is an extra charge on each ticket, in addition to the fee my theater charges me for booking an advanced ticket.
Hi, Sinemia covers the cost of your movie tickets. Convenience fees and/ or transaction fees are not covered, however, you may avoid all of the fees ordering a physical card over the Sinemia application which allow you to purchase your ticket from the box offices. Thanks!
Constant deceptive marketing and completely unhelpful and slow customer service.
Signed up with a referral link, the promotion being $5 credit, $10 if coming from a rival service. First off, there was no place to indicate I was coming from MoviePass. Secondly, there's no indication anywhere that credit in your Sinemia Wallet is only useable if it exceeds the purchase price. So with only $5 in my wallet, there's no way for me to use it toward my $9.99 membership.
The site also indicates you *** buy yourself gift cards, which I did, but then there's no way to redeem it. Following the link in the emailed gift card leads to the page to buy more gift cards. That page has a "redeem" link, but it leads to the FAQ, which says to redeem, use the code on checkout...but there is no checkout if you're on a monthly plan already.
Several times my virtual card has been declined. Sinemia provides no feedback on this, and once it's been declined, you have to cancel the purchase in order to buy from somewhere else...and you only get one cancellation a day. The auto cancellation takes two hours from the original show time to kick in, by which time it's too late to make other plans.
Which is not to mention the surprise fees that were added onto the service for each ticket purchase which were not described at the time that a monthly subscription was agreed to by their customer base.
Trying to get customer service to respond within a couple days, much less in a timely manner, much less with help, is impossible. No credits offered, no refunds offered for promotions earned or services purchased which cannot be used. Often times they don't even answer the question you are clearly asking, forcing you to start over from the beginning. It's like Kafka started a website.
Hi, it seems that you have missed information while becoming a member so you could not receive the Sinemia Wallet credits. In order to use your Wallet credits, the collected amount should cover the price of Sinemia plan.
On check-out page you may apply your Gift card.
In order to purchase your ticket without a problem our support has contacted you about the issue. Please check your e-mails.
Lastly we are sorry to hear that you think in this way. We are doing our best to assist you in the best way. Our support will resolving your issue as soon as possible. Thanks!
That information was missed because it is not provided anywhere except buried in one FAQ elsewhere on the site in unclear language, not included in the promotional content at all. You've even failed to read my complaint here and have done exactly what your customer service always does repeat the same unhelpful answer even when it was already referred to in the question. And yes, you did reply to my emailed support request...11 days later, and only shortly before responding here.
Basically, the service works 60% of the time with the theaters I use, and none of the add-on promotions work as described. Proceed with caution everybody.
Thanks for sharing your feedback We are growing every day with our user's feedbacks and support, for providing better assistance and services. We have upgraded our system with permanently assigned payment info which is eliminated the errors with the advance ticket purchase. Thanks.
I have been trying to contact a customer rep for over 2 weeks via FB, email, and their web site but there has been no reply.
My concern is I paid a year in advance and at the time there was no 1.80 fee...now they have imposed that on us without giving us an option not to pay, that with their other fee of a 1$ plus the use of a miovie pass *** which also includes a 1.50. My ticket is now almost 8$. This is only 1$ less then my senior discount or the 5$ theater that we have. Why would I want to pay for a service that really doesn't save me and I have to keep paying additional fees for.
In addition, an email was sent out promising to improve customer service which hasnt happen yet and that cards will be forthcoming which I have not seen either.
Lack of customer service and on going changes, not for the better is the reason my husband and I canceled our other movie service plan.
The reviews before joining sinemia were positive but now we in the same boat again.
Hi, we are sorry to hear that you think in this way. Our support has contacted you via e-mail, you may check. We see that you have ordered you Sinemia physical card so that you will be able to avoid paying the fees as you wish. Hope that you enjoy Sinemia with our new improved services. Thank you!
I have contacted sinemia numberous times about not being able to check in. No reply..nothing. So I thought ok they have this information on file. The second to the last movie I saw I received the check in prompt and tried 3 times but it did not accept. Then the last movie it happened again so I took a pic of the check in pop up and immediately sent it via FB message that I was having difficulties. The reply was we will forward. Then I received an email charging me with missuse fees for not checking in. I tried to explain that at the check in time the app didn't accept. Again the reply I received is yes I was running the lastest system and that nothing is wrong with their app...I just didn't check in and to make sure that I had my location and notifications on. Which evidently I did because my phone showed that I was at the theater and I received the prompt to check in. I finally received an email from customer service after paying this fee, now asking about the problem...I replied with an explaination and requested a refund of the fee and to reactivate my acct prior to the start of my new month. in addition, I requested an alternative for check ins because after googling and searching FB it appears I am not the only one with this problem. But sinemia basically just gave me the hand palm...Yes it's you not us. They have me for about another 9 months...the last 3 have been challenging...I hope this card will reduce the actual cost of the over all movie ticket and challenges of just seeing a movie.
I stressed that I attempted to check In with good faith. Why would I take a screen shot and not try to check in and risk the loss of a subscription I paid a year in advance. They already have my money plus.
We have checked your log details and see that you have not opened the application on the showtime so we are not able to approve that you are in the theatre location. Our team has investigated the issue and provided detailed information via e-mail, please check.
Apparently this is the only way to receive replies from sinemia. How *** you say I didn't open the app when I took and sent you a screen shot in the app at the time trying to check in where it was NOT successfully? This makes no sense. I see from several other customers they have the same problem. Please explain how I didn't open the app but sent you a sceeen shot within the app at the time of the show?
Our support will be in touch regarding the issue. Please check your e-mails. Thank you!
Worst Website and Customer Service. Even though rating is 1 star everywhere, they never gonna change. I sent many emails and messages in instagram, they never responded. They don't have time to respond to customers but have time to post instagram posts.
Hi, we do not provide customer support over Instagram since we have a special channel to serve you better. We have checked our e-mail but could not find yours, maybe you have sent using different e-mail address. Sinemia support is available 24/7 at ***@sinemia.com and our experts will be more than happy to look into this for you. Thanks!
Yes, I did with a different email intentionally and I contacted using sinemia contact us website. So, you will be checking only if we leave reviews like this? If you are available 24/7, then I should have received response for atleast one time for many times I contacted you people.
We are trying to provide assistance to all of our users in timely manner and equally. Please provide your registered e-mail address, so our support can look into your issue. Thanks!
My registered email is ***@gmail.com
Our support has contacted, thanks for sharing.
Prepaid for subscription that allows movies to be seen and there application does not allow the transaction to take place
Nov 8 second email sent to support requesting the app to be fixed to allow me use of the services I have paid for, additionally I put in a Twitter support request. I have gotten no response.
Credit for each day the service is not available. Repair if service
Hi, our support experts have contacted you regarding your membership, your issue will be resolved according to your response. Waiting for your feedback to our support, kindly check your e-mail. Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
the service is now working. thank you Revdex.com...but the company did not respond to the original request for help and for over a month I had no service but was still charged 29.99.
I am asking for a credit got the the month
We are not able to see such a charge in your account. Our support has contacted you in order to clarify the issue, you may follow up with support Thanks!
Service does not work
Tried using service to reverse a movie ticket but payment info rejected by the online ticketing website
refund my 1 year subscription
Hi, the issue has been resolved by our team. After reviewing your account we see that you had purchased 3 movie tickets successfully. If the problem persists, please contact our experts on ***@sinemia.com, our support will be more than happy to assist you. Thanks!
I am seeking a refund of $21 for a movie ticket after the Sinemia payment for it was repeatedly denied / rejected and I had to pay out of pocket.
I signed on as a customer with Sinemia with the understanding that I would be able to see 3 movies that they would pay for each month. This Wednesday, I was unable to purchase a movie ticket through the Sinemia app for a movie that appeared on their app - Creed 2 at *** in Brooklyn - both approved for use with Sinemia. I had to purchase the ticket on my own CC, and request a refund of $21 (ticket price plus ticket purchasing site fee and Fandango fee), but was my request was rejected.
What happened was - my wife used her Sinemia app and mine to get 2 tickets to the movie on Saturday 11/24 at 7:30pm, seat 518. She first purchased her ticket (with a Sinemia approved / app credit card number) through Fandango successfully. She then attempted to use my Sinemia app to purchase a ticket for me (seat 519) to the same show. My payment, through Sinemia, was repeatedly rejected. Calling Fandango, I was told that the Sinemia credit card number approved for my ticket was declined. Sinemia does not have a customer service number, so I was not able to call them to resolve the issue. To get a seat at the movie next to my wife, I ended up having to purchase a ticket paying for it myself. ($17.50 for the ticket, plus $1.70 booking fee through Fandango. In addition, Sinemia was also going to charge me a booking fee of $1.80 - for a transaction they did not complete. This resulted in my being charged $21 for a transaction that Sinemia should have paid for.
My wife emailed Sinemia on my behalf:
"I bought a ticket to Creed 2 at *** in Brooklyn, NY for Saturday 11/24 at 7:30pm, and the transaction was successful.
I tried to buy my husband, ***, a ticket through his Sinemia app/card, but his card was repeatedly declined.
His card # is XXXX XXXX XXXX XXXX. exp 6/20, CVV ***
I ended up having to purchase his ticket with my own credit card, so that we would have seats together during the movie.
I am attaching a copy of my successful Sinemia purchase (***) and the purchase for ***.
I would like an immediate refund of $21.00 to ***'s (***@gmail.com) account. This includes $19.20 paid to Fandango ($17.50 ticket and $1.70 reservation fee) as well as any fees charged to my credit card from Sinemia (I believe the transaction fee was $1.80).
Please confirm this refund ASAP.
Thanks,
***
They responded - "First of all, we are sorry to hear you have experienced this issue. Unfortunately, we cannot issue refunds on out of pocket purchases however, we will be adding +1 Movie day to the related membership for this inconvenience. In order to purchase your tickets more smoothly, can you please try waiting 5-10 minutes after generating your One-time payment information, then go to your ticket-selling website to complete your purchase? It may take a few minutes to your one-time payment to be activated."
We believe this to be invalid and insincere. She secured her ticket immediately, while the payment through my app was declined several times over a 30-40 minute time window, when they only allow the payment to be valid for a one-hour window after they approve payment on the app.
We are still seeking a refund of the $21 for this movie - $17.50 for the movie, $1.70 for the Fandango fee and $1.80 for the Sinemia fee - as they are liable to cover the cost of this movie ticket through our subscription with Sinemia. We can supply a receipt for these charges.
We used their service / app in good faith, and fully expect them to hold up their part of the bargain.
Refund of the $21 for the ticket (and fees) we paid for after their app system (payment via the Sinemia created credit card) failed repeatedly.
Hi, thanks for providing detailed info. As our support has informed you, Sinemia does not cover the out of pocket purchases however your fee payments for the unused ticket has been already refunded to the original payment method. We have added +1 extra movie day as compensation to your current Sinemia period. Sinemia is a non-refundable service as stated in the terms and conditions however, as one time exception, we can cancel and refund your last unused Sinemia month. Please let us know on ***@sinemia.com. Thanks!
I purchased a product that does not do what it advertised and has hidden fees that were not advertised. I want a refund.
On 11/23/18 I purchased a product from Sinemia.com. I did not learn until after the purchase that there would be additional, hidden fees. Additionally, the site advertised that they would send me a card to use at movie theaters but there was no place to put my address in for them to send me the card. This is a scam and I'd like a refund.
I am seeking a refund for the product. I've emailed the company and have not received a reply.
Hi, even though Sinemia is a non-refundable service as stated in the terms and conditions, as you have requested we have cancelled and refunded your payment in full as gesture of goodwill. You may follow the transaction with our issued bank. Thanks.
The credit card given to pay for services is not accepted and therefore I must pay for the movie even though the Sinemia supposed to pay.
The payment for movies system does not work. They were to give me a credit card number to pay for my movie. They give me a Fraudulent credit card that is not accepted by the company I purchase the ticket from. Therefore it is declined.
I want them to give me a card that works. I want reimbursed for the cost of the tickets that I have had to spend on my own.
Hi, we sorry to hear that you think in this way. Our support has contacted you about the issue you are having and see that it was resolved since we see that your latest 2 tickets purchases were successful. However we have added +1 extra movie day as a gesture of goodwill, hope that you enjoy your movies. Thank you!
I have heard back from Sinemia and they have done what they can to resolve the issue. You may show my complaint as resolved.
Sinemia is a scam that looks for ways to cancel your membership with fine print details, after you've paid for everything up front and won't respond.
Me and my fiancée purchased the 1 year, 2 movie deal from Sinemia on May 21st of this year for around $86. The first few months we couldn't even use the program because they didn't ever send us cards or respond to emails. Eventually they rolled out the cardless feature allowing us to finally use what we paid for with the catch that they charge you a $1 "service fee" for using cardless. On 11/23 I signed into the website to check some information and I got an email stating my account was terminated because multiple accounts have logged into the same computer. They know that we live together but still cancelled our accounts for using the same computer. We share a computer with her, why should that affect a program about watching movies. They refuse to answer their phones or respond to my emails. They were almost instantaneous on cancelling my account via an email but won't respond to my email. Also, I feel like this situation deserved a phone call rather than a cowardly email that they know they won't respond to. They take your money up front and then find little loop holes to cancel it. That way they keep the money and run. Trying to fight it is as much of a joke as they're customer service.
I just want them to delete all my information, ensure that my plan is cancelled, better their customer service, get rid of their hidden agenda to find ways to cancel memberships, or if they can't do any of that, then they need to be forced to close shop so they can't scam any more people.
Hi,
According to our records multiple accounts that have been used with your device and your account had been terminated due to the voilation of our terms. Please refer the term 27.12 as below ;
27.21. The members may use their smartphone only for their own subscription. If the same mobile device is used for different memberships, the provider reserves the rights to suspend and/or cancel the subscriber's membership by terminating the contract.
We have detected that on May 27, September 21 and November 23, different Sinemia accounts have logged in your device with the device ID number; *** which have caused the termination of your account. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
m tactic that a s
m company would do, especially when you make your customers pay the entire amount up front. We couldn't even use the service for the first few months because you wouldn't send cards and you didn't roll out the cardless feature. I wouldn't care so much if it was a pay per month thing but your company has done nothing but scream scam since day 1 and I regret ever giving your company any form of money. We live in a world of technology and multiple devices, as long as I sign in with my username and password does it really matter where I sign in at? No other company thinks so, just you. Poor customer service and an overall horrible company that only cares for money.
It wasn't an app, it was a normal desktop computer. You are the only business I've ever heard of doing this. We've had problems with this company since day 1. This just sounds like a way for you to scam people out of money. Instead of canceling an account, how about just not allowing the app to open on other devices after 3? Canceling the account is just a s
Hi, the system does not check the computer logins, you may use any computer to login your account. It detected that you had logged in different device on those 3 dates.
Unfortunately your request is beyond what we are able to for our users since it is already stated in our terms and conditions which our every user should read. Thanks.
Sinemia has failed to provide the service I paid for. Customer service has been unresponsive on my request for a refund.
On Friday Nov 2 I went to use Sinemia advance movie ticket. I got a payment error response when I went to use Atom one of their requested to use apps. I detailed to customer service that payment error message that came through. They asked for screen shots of the payment error message which I didn't take so their customer service wouldn't help any more.
My next time came on Nov 18. I went to use the app to purchase the movie ticket an once again received an error after speaking to atom they said Sinemia was declining it. Sinemia said they were declining with because I should have a convenience fee. I shown them the convenience fee being 0 through atom still did not work until I said I would pay a non-existent convenience fee. I eventually received this ticket but never anything back about a refund of the convenience fee.
On Nov 23 again I was decline the movie ticket. I sent them all the information they ask for and not received a response back yet from.
Nov 25. again I was decline a movie ticket. I spoke to Atom who said that Sinemia is declining the numbers they provided and aren't giving a reason why.
I paid $120 dollar year long service membership however the product they offered they are not supplying therefore I wish to receive a refund of the $120 I paid for service I haven't received.
Hi, we would like to confirm you that Sinemia does not block any payments for the movie ticket purchases.
Regarding the ticket purchases on 23rd and 25th of November in your account , movie days are restored to your account and the fees were refunded to the original payment method already.
Our support expert has already contacted you to assist with purchasing an advance ticket.You may check.
However we have added +1 extra movie day to your account as a gesture of goodwill, hope that you enjoy.
We have introduced new Sinemia physical cards, if you would like to avoid fees you may order a Sinemia card over the Sinemia application. Thanks.
It's a paid subscription, but the service doesn't work. There's no phone number to contact for help. They haven't answered emails.
I paid approx $95.88 on 9/3/18 for a 12 month subscription (12 pairs of movie tickets), but was only able to use it twice. Now it doesn't work and there's no way to get help or ask for a refund. They also have charged processing fees that were not disclosed when I signed up, a total of $5.60 charged on 10/21/18 and $9.20 charged today (pending on my card).
To use the movie tickets, Sinemia is supposed to give me a credit card number (advanced ticket) to use on the movie theater website. I first tried on Atom.com, which the app recommends, but the card number was denied. I then cancelled that advance ticket and got a new one for regal Cinemas' website, but that new one was denied also. Now it won't let me cancel the 2nd advance ticket.
As for the processing fees, when I signed up for the service, they were supposed to have an on-site way of buying tickets, or advance ticketing. I found out that when you use ticketing websites, they charge a convenience fee, but thought I could use the on-site process, which is apparently not available anymore. On top of the convenience fee they have also charged an additional $1.80 per ticket "processing fee" which was not part of the deal.
I would like a refund of everything I have paid minus &7.99 for the 2 times I've used the service. $95.88 + $5.60 + $9.20 - $15.98 = $94.70. Alternatively, credit only the service charges and provide me with working service and a responsive help number for the remaining 10 months.
Hi, our support had contacted you already in order to assist you for purchasing an advance ticket.
Sinemia covers the cost of your movie tickets. Convenience fees and/ or transaction fees are not covered. However you may order a Sinemia physical card over Sinemia application in order to avoid paying the fees purchasing your ticket from the box offices. For further information you may reply the latest e-mail which our support had sent. Thanks.
I would like to re-open this complaint. While convenience fees are not covered, they add processing fees of their own, and the "physical card" that they claim lets you avoid the fees cost money. I just tried to order one and they were asking for almost $50, which is similar to a year of processing fees.