Sinemia Reviews (1602)
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Sinemia Rating
Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
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It is impossible to get in contact with them. We have had all kinds of problems and no one responds.
They dont mention during your purchase that you will only get your card within 2 weeks if you pay extra. Also, there cards are not always accepted on all movie sites and the check in is NOT always available. However they will restrict you if you cant check in. This is a bait and switch company that refuses to help.
Cancel my membership and refund my money.
Hi, Sinemia is a Cardless service. We have provided the physical cards for the users who want purchase tickets in theatres alternatively.
Regarding your subscription which was purhased on 2nd of November in 2018 you have redeemed 3 tickets so far. We would like to assist you with a refund however we see that you have disputed the payment so unfortunately our finance is not able to take any action on a disputed payments. In case you do not no longer dispute the payment, an official statement from the bank we will be able to refund the payment after contacting the finance as a gesture of goodwill. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
We disputed the charges because no one ever responded to any of our issues or questions. As for your reply, which is very confusing, we have been credited by our bank and our only ask is that you dont dispute this and cancel our memberships accordingly.
Hi, we understand the reason of your dispute. You can contact with your bank and ask for a letter of withdrawal which states that you no longer dispute the payment so that we can provide a refund basically. Please be noted that you have been credited temporarly, you may obtain further information from your bank. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
They agreed to refund my money.
This is the second complaint that I have made against this company. In the beginning, when I signed up back in july, I was told that I would receive a physical card in a week if I paid $14.99 plus $9.99 I would get my physical card. I waited but a physical card never showed up because sinema decide to go cardless which did not work from the beginning. It was a nightmare. Now, sinema has decided, in their infinite wisdom to bring back the physical card at another charge of $14.99 with a lot of hidden charges as well. Also, I have to wait another 30 days for the card. I have had it with this "company". I want to close my account but they wont let me.
Billing Adjustment I want my account closed and all money that i have paid to them refunded to my account before dec. 26 when they debit my account.
Hi, we have checked our system however could not find any e-mail requesting support with *** Please provide your registered e-mail address so that we can inform our support check your account and contact you accordingly. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I have two email addresses. The second one is ***. it wont matter because you will not honor what you told me in the beginning anyway.
Sinemia is a Cardless service at default. Upon reviewing your account we see that your purchase attempt in July was unsuccessful so that you have purchase your premium Sinemia plan in September. Sinemia is a non-refundable service as stated in the terms and conditions besides there is usage in your account.
However as a gesture of goodwill we have deactivated the card fee for your account. You may order a physical card for free through membership page or Sinemia application. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up in july but nothing was sent stating a problem with the card that I gave you. . In the future, how do I close my account without going through the ads?? I would like this question answered before closing this complaint. Thank you.
Sinemia is shady, to be completely honest; the service costs more than and does not work as advertised. I have given Sinemia numerous chances to resolve the issue. They refuse to acknowledge the deficiency in their services and the outright duping of customers. They refuse to provide me a prorated refund (forget a full refund!) for myself and my husband, or to find another mutually agreeable solution. I have sent them a number of emails (no luck getting on the phone) over the last 2+ months at this point. Internet searches easily pull up myriad of other users who have been duped as I am and are fed up with Sinemia's lack of integrity. There are $1.80 convenience charges per ticket, bringing up the cost of the service significantly, which is NOT disclosed anywhere on their website until you sign up, pay, and go to use the service for the first time. There was a class action lawsuit filed that resulted in Sinemia making credit cards available again but they are doing this at an additional cost of $15 per user. Again, this is more than advertised. Most recently, the app does not let us "check in" to the theater as we are supposed to, and I received a "warning" email that if I didn't check in next time my account would be cancelled with no refund or recourse although the app (most up-to-date version) is the faulty reason for this. I should have known from the beginning that any business dealings with them would be poor. My bank flagged the charge as fraudulent as it originated in Turkey, even though they are in LA. It took 2 phone calls to my bank for the charge to go through.
I would like a full, or at least prorated, refund for the services my husband and I will not be using, as well as a refund of the additional "convenience fees" and the debit cards I foolishly ordered and will NOT be using these. If they could stop the debit cards, that would be even better
Hi, upon reviewing your account we see that you have already purchased 5 ticket with your Sinemia subscription therefore a full refund will not be possible.
On the other hand, Sinemia covers the cost of your movie tickets. Convenience fees and/ or transaction fees are not covered and this is not a surcharge. This is clearly stated in the terms and conditions as also our support had informed you via e-mail.
If you would like to avoid online transaction fees you may order a physical card and purchase your ticket in theatre.
If you need further assistance you may contact us on support again. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
The fees are not made clear when initially purchasing Sinemia. The FAQs are only visible after the account has already been purchased. I understand we cannot get a full refund, but a prorated refund would be excellent. We ordered the cards and received them, but have not activated them as we are just too unhappy with the service. A refund of the card cost is expected as well since we have not used these. This is for my account, ***, and my husband's account, ***. Thanks.
Hi, our support has contacted the user and resolved the issue on 6th of Jan but the user has not replied or specified any further issues.
Sinemia is non-refundable service as stated in the terms and conditions.
He may contact our support and reply their e-mail if further assistance is required. Thanks.
Not satisfied with the resolution.
Company charges membership and has not honored terms. Promised a physical card for purchases, failed to deliver , changed terms. No refund
My membership was paid on September 28, 2108. Payment was made online with my Chase Visa. I've never once been able to use the service without difficulty. Contacted customer service on 10/7, 10/26, 11/2, 11/5, 11/13, 11/15, many other times. Responses are always late and several times I was told my membership could not be cancelled, even though I wasn't able to use the service. Original terms of membership promised I would be sent a physical card to use for ticket purchases. Never received it and now they want to charge for it.
Refund and reimbursement for movies purchased based on service failure.
Hi, upon reviewing your account we see that you are a Sinemia Cardless member and your contract does not include a physical card promised to be sent to you. Nevertheless, we have launched the Sinemia physical card again, if you would like to you can order a card through Sinemia application or membership page.
We have enabled personal Cardless for your account. From now on, you will now receive a single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much more easier, but you will now also be able to use the same saved card for advance tickets as well.
We see that you have purchased your ticket successfully on 22nd of December, anyway, our support has contacted you. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been an attorney in the entertainment business for more than 25 years, including in house positions at The Walt Disney Company and Sony Pictures. I have never seen more irresponsible and reprehensible customer service from any company working in the entertainment space, ever. This is not an acceptable response. I was induced to join Sinemia with the promise of a physical card to be used for ticket purchases. Because of delays in processing the cards, I was told that I could purchase immediate access to theaters by paying an additional fee for cardless and premium customer service. The idea that I need to pay even more was outrageous enough but I paid this additional fee so that I could use the service. I have never received a physical card months later and now I am being told that the card must be purchased separately. Had I not purchased the cardless membership, how would I have been able to use my yearly membership for the last three months? Contrary to the response, my experience on December 22 was not successful. I was contacted afterwards and told that I somehow misued the "check-in" system and my account was suspended until further payment. I will not give this company one more penny. I have had to purchase my own movie theater tickets without Sinemia and so I have not received the benefit of my membership to date. I am owed a refund. The company's app and instructions are deeply deeply flawed as is evidenced by your other 189 Revdex.com complaints and scores and scores of complaints across the country on all forms of social media platforms. Despite being told I had premium customer service, it took three weeks to get a response to an issue, and that response only occurred as a result of my complaint to your bureau. Please note that Sinemia suggests in their response here that my account has been enabled with some sort of personal cardless information that will make purchases easier. I received an email suggesting the same. Please note how the response both here and my email, lack even the slightest bit of information about how to take advantage of this change. My profile on my app is exactly the same, with no update or information about any change in my ability to purchase tickets. This company thrives on its use of vague and shoddy information to customers, with less tickets purchased the better. They have bragged to me in correspondence that my membership cannot be cancelled, despite the service not working as represented. This company needs to be investigated and shut down, a complete disgrace to fair business practices and businesses in this country.
We understand your frustration but we see that your misuse fee has been removed and your account was upgraded already.
You may continue to use the application as you were used to, the process is the same. If you need further information please reach our support at ***@sinemai.com.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I just logged into my profile. Tried to order the physical card and was prompted to pay $29.98. Nothing this company ever says or does is reliable. It's an endless chase and always involves incompetent and/or dishonest responses, over and over again.
In the previous attempt at resolution, I was told my account was "enabled" for "single cardless information". Where is that information? It was never on my account in my app. Never added as promised. Even the response fails to give any details. Another fake promise and false attempt to address terrible service.
Subscription was cancelled and I want a refund for the time I didn't use it.
I purchased their product 11/27/2018. I tried to use the app theater ticket from my home but it didn't work. When I checked my credit card there was a foreign currency fee. I tried to use the app AT the theater and was charged another foreign currency fee. I immediately went to the app and tried to find where I could notify them of my cancellation...It stated I could only do this on line..So I went on line to the membership tab, entered my intention of canceling and asked how much of a refund should I expect. I have done this numerous times with no response.
I would like to find out how much of a refund they will charge back to my credit card but I cannot find anywhere a phone number...I think this is a fraudulent company.
Hi, we are sorry to hear that. You may cancel subscription and use your Sinemia plan until the last day of it. But, please be noted that Sinemia is a non-refundable service as stated in the terms and conditions.
Upon reviewing your account we see that you have purchased a ticket for 31st of December successfully.
We have also enabled personal Cardless for your account. From now on, you will now receive a single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much more easier, but you will now also be able to use the same saved card for advance tickets as well.
We hope that you enjoy your movies with Sinemia! Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I never purchased a ticket on December 31, 2018..Also, I used it only once and was charged a "foreign currency" fee. This program does not work as it advertised for...Also, when I applied, I only applied for a $9.95 fee for three movies for one month but unaware what they would do, charged me for the whole year in the amount of over $110.00..I do not think that using their product one time should cost me $110.00..They owe me a refund for the time it isn't going to be used..AGAIN, NOT TICKET PURCHASED DEC 31, 2018..
Hi, we would like to correct the date of your purchased ticket, it should be 30th of November.
Therefore we can refund your payment after deducting the used ticket price as of $107,48 as a gesture of goodwill. Please let us know your confirmation to our support at ***@sinemia.com. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their terms for the reimbursement with the deduction of the ONE time I used their app. I would like to know when they will credit my account with the refund...If I do not see a credit within a decent amount of time, I will have the case reopened...
Did not receive purchased product. Sinemia only once provided an auto-reply to which they have never actually helped with.
First, I purchased there movie pass product (valued at $83.88) in June as a Father's Day gift (June 20th). I saw upon receiving my confirmation email that it may ship up to 30 days. I don't know how it takes that long to get a couple passes or a card. I expected it to be available online and that I could present him with it the next weekend when we held dinner together. Unfortunately that wasn't an option, nor ever providing it to him.
Then after a few weeks beyond the 30 day mark, I inquired about my purchase, no word.
I sent an email 3 months after my purchase (September 13th), now September, I received an auto-reply that they would respond as soon as they could. Nothing.
I emailed them again 2 months later(November 15th and 26th), now November, no word. I tried again in November and then again this week. It has been 6 months on a 1-year pass. Sinemia hasn't provided me with my purchase, refuses to respond. I have asked for a refund and they don't get back.
I'm fed up with this. I looked at Revdex.com to see about their credibility. I have read a few of the complaints and it seems as though they are a terrible company and consumers only get help from their support team when a complaint is filed. If I have to go that route, fine. Pretty sad they have no customer service.
I requested a refund November 15th. I don't know how they could possibly satisfy me as a customer. I'd like the money back so I can buy my father a late gift.
Hi, we are sorry to hear that you have problems. We would like to assist you with a refund after deducting the used ticket prices but we are unable to located your account since your provided e-mail address is not registered in Sinemia's system. If you can provide your registered e-mail address we can also check the e-mail correspondences and provide further information. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
The registered email that I just now logged in with and had an auto-reply from you is ***. There hasn't been any ticket purchases, I never received anything from you, so refund in full is what I expect. I can appreciate the caveat, but it's a bit disrespectful when I made it clear I haven't made use of what I purchased.
Upon total resolution, I will continue to select no in my acceptance of responses.
It's too bad we have to communicate via the Revdex.com to get anywhere, I've emailed you many times without response. This could have been addressed months ago amicably. Whether you can locate my email in your system or not. The fact remains that you accepted my payment and did not issue the product to me. Go back to June 20th and find my information. I have an email confirming this and don't wish to be toyed around.
We have informed our finance team about the urgency of your refund, it will be completed on Sinemia end as soon as possible. Sorry for the delay.
Thank you!
I waited for them to follow through with their refund before responding. Now the case is closed however 3 weeks later I have yet to receive a refund, they said it would be 1 to 2 weeks. I would prefer the case remain open until completed. Since emailing the company renders jo response, I would like to have Revdex.com make it possible for me to reply in some way. Thanks a bunch!
I placed an order for two-person movie subscription on 8/4/2018. The online AD showed monthly fee. But in the end I paid the whole 12 months. That's not a big deal.
And then I used their website and upgraded the subscription from two-person to three person subscription on 9/11/2018. What this company did was that they gave me another 12 months subscription after the next 12 months expired. I tried to resolve this my self. and their response was that they dont let consumer change the subscription but add more subscription. This is nonsense. This website is a scam. I am hoping the government agency can help me get my money back.
refund
REF
Regarding your subscription which was purhased on 4th of August in 2018 you have redeemed 1 ticket so far. We would like to assist you with a refund however we see that you have disputed the payment so unfortunately our finance is not able to take any action on a disputed payments. In case you do not no longer dispute the payment, an official statement from the bank we will be able to refund the payment after contacting the finance as a gesture of goodwill. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
my bank has stopped the dispute process back in Dec.
Your refund had been completed by our team. Please follow with your bank. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
The vendor emailed me for the copy of the letter. I just emailed them the decision letter from my City Bank. They have completed the dispute and no action is taken. These letters are attached in Revdex.com's case this morning too. So vendor should refund now.
I am no longer able to use the service
I was able to use the service for the first 2 months but have not been able to for the past 3. The payment card information given by sinemia does not work when booking. I have paid for the service a full year in advance but have not been able to use what I've paid for. I have tried contacting customer service a number of times but have recieved no response from them. I am not recieving the service advertised and paid for.
I would like a full refund for what I've paid as I am not satisfied with the service or the lack of response when trying to deal with the issue with the business directly.
Hi, we are sorry to hear that you experience issues. We have checked your account however could not find any errors. Our support will be contacting you regarding the details so that we can provide a solution. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
Support has contacted me but it has been more than 2 months since I first tried to contact the company and it is only now that Revdex.com case is opened that I have received any response. The details given by sinemia to enter in when purchasing cinema tickets has failed multiple times and I have now missed 3 months worth tickets which had been paid for ahead meaning money lost and sinemia not having provided the product as advertised. Whether you see an error with my account or not there has been an error and I have not been able to use the service I have paid for Due to this and the atrocious handling of this issue and the fact that the contract had been broken by sinemia, I have lost all faith in the company and would like my subscription cancelled and all money paid refunded. I ask that all further communication be via this case as I have no faith that sinemia support will provide a response within a reasonable time frame if at all.
Hi, our support has shared the refund amount with you via e-mail, you may check over there. Upon your confirmation our finance will refund the payment. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to your email more than a week ago accepting your offer, and have not yet had any response or any sign that the refund process has begun. I do accept the offer but I am not prepared to close the Revdex.com case by pressing yes until the issue is fully resolved.
I could not use my account for two billing cycles; Sinemia took 5 weeks to respond to a request for help and is not crediting/refunding those months.
I purchased a year-long 3-movie/a-month pass from Sinemia. My first billing cycle I tried to buy an advance ticket and the system would not work. I wrote Sinemia via their website customer service form for support (November 12). I received an automatic reply but no response. I continued to try to use the service over that billing cycle and the next one without any success. I followed up via email, their website form, and twitter seven times over the next 5 weeks and received a response on December 17. Sinemia said my account should work now, though they can not credit me those two months I lost back or provide a refund. Instead they offered me the chance to see 2 additional movies this month, which I do not want.
Originally I just wanted this service to work, but after waiting 5 weeks for a simple customer service question, I'd really just like a refund. Barring that, I'd like the two months I lost while waiting for Sinemia credited back to my account.
Hi, we see that our support has contacted with you to assist you with a solution already.
As a gesture of goodwill we have updated your account as of starting today. We hope that you enjoy your movies with Sinemia. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
Sinemia resolved this complaint to my complete satisfaction. While they did not give me a refund, they did extend my service to make up for the months I was unable to use the service. I'm looking forward to finally using the service.
I do not recommend this company or their services. I've been a member for 4 months now and the service has a success rate of 50%. On two occasions now I have attempted to use my sinemia cardless account to purchase a movie only to have the card denied on Atom tickets and I was placed in the frustrating position of having to pay for the tickets out of pocket. Despite the service not working my credit card was still charged the service fees and Sinema has yet to respond to three emails I've sent their customer service.
Hi, sorry to hear that you have issues. We have checked your account and see that your unused tickets' fees had been returned to the original payment method.
We have also enabled personal Cardless for your account. From now on, you will now receive single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much easier, but you will now also be able to use the same saved card for advance tickets as well.
Thank you!
Service provides movie tickets but they must be purchased thru 3rd party, vendors not accepting payment method from Sinemia. Two months, no resolution
I purchased an annual subscription to Sinemia, allowing 1 movie ticket per day. Paid upfront for service. Aside from hidden costs, the service hasn't worked for me for nearly two months. The method of getting the actual ticket involves purchasing the ticket through a third party ticket vendor using a payment method (card number) provided by Sinemia at the time of the reservation, for one-time use. I have tried with multiple third party vendors to purchase tickets this way over the last 6 weeks but the payment methods keep being refused. I tried to solve with the third party directly, but they told me it was on Sinemia's end. I have emailed on four separate occasions with no response beyond the automated email response that doesn't address this issue. I have also emailed on a separate occasion regarding the hidden fees that began to apply after several weeks of using the service without them- no reply to that email either. No customer service phone available.
If they're able to fix this issue then I would like to continue with the service, but I would like to either be reimbursed for the two months that I have been unable to use the service that I have already paid for OR extending my contract gratis by two months as compensation for the time wasted.
Hi, upon reviewing your account we see that your ticket purchases were successfull in theatre. Our support has contacted with you regarding the issue, you may check your e-mails. If you are unable to purchase ticket again please share the details with our support so that they can assist you. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I was unable to purchase tickets for the majority of over two months because of the errors that the Sinemia app/service had. Meaning I paid for that time without receiving the product for which I was paying. I'm happy to continue using the service now that it is working most of the time (though still not always, as my card was rejected last week), but I would like for that time to be added to the end of my current contract (ie- extending my contract) at no additional fee. OR I would like to be refunded the price of two months service as an alternative.
Hi, we see that your latest purchases with Sinemia were successfull, however, we have added one more Sinemia month to the end of your Sinemia plan as a compensation. We hope that you enjoy your movies with Sinemia. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
Canceled membership after failed services - company's payment method failed - attempting to receive refund for remaining prepaid amounts. No replies.
USername was russellricks. After using the service several times in the last few months, recently the company's payment method has failed. They provide a credit card to use to pay with when using their service to buy online movie tickets. After this happened several times along with the company not utilizing theaters in my area, I decided to cancel. The company requires you pay membership 1 year in advance, which I did. I am trying to get my refund for the months not used that were prepaid. Company has contact form on website, email listed, and facebook comments. These are the only ways to contact them. I have been trying to contact them for several weeks. Never receive a reply. Have not received the refund either.
Want a refund for remaining months not used.
Hi, we are sorry to hear that you have had issues. We have checked our system but could not find any support request or e-mail from you.
Upon reviewing your account we see that you are using a very old version of Sinemia application and that is why you are unable to purchase with the generated payment info. Please update your application and then inform our support so that they can upgrade your account to personal payment info. You will now receive a single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much more easier, but you will now also be able to use the same saved card for advance tickets as well. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
Nice try. I did not contact you through the app. I emailed you several times AND used your website contact form. However, you still did not address the issue if the complaint. I canceled my membership. I want the remaining months that I prepaid refunded. Did you read the complaint? The membership has been canceled. Please provide the refund amount and timeframe to receive it.
Hi, we have checked our system again and there was not an e-mail send from your email address; ***@gmail.com.
Please be noted that Sinemia is a non-refundable service as stated in the terms and conditions.
We see that your account does not have any issues and your latest ticket purchases were successful. Since there is not an error, we will be more than happy to assist you with using Sinemia application and purchasing a ticket. Our support will be contacting you likewise. Thank you!
DOUBLE CHARGED ME A YEAR MEMBERSHIP AND YOU CANNOT REACH ANYBODY THERE TO GET A REFUND. SENT NUMEROUS EMAILS AND GET NO RESPONSE BACK.
MY HUSBAND AND I BOTH PURCHASED A YEAR MEMBERSHIP WITH SINEMIA. HE WAS CHARGED TWICE. WE HAVE SENT MULTIPLE EMAILS TO THEIR ONLY METHOD OF CONTACT (AN EMAIL ADDRESS - NO PHONE NUMBER AT ALL!) AND HAVE NOT GOTTEN ANY RESPONSE BACK FROM THEM REGARDING THE ISSUE.
I WANT A COMPLETE REFUND FOR THE MONEY WE WERE DOUBLE CHARGED.
Hi, we are sorry to hear that. We have checked our system however we could not find any e-mail sent from you with this address provided here. If you can provide your or your husband's account (which account you think that it is over charged) registered e-mail address our support can refund your duplicate payment as soon as possible. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an account under *** (***) and my husband also has an account under *** (***). His account was the one that was double charged but he will not make a public complaint such as this. Sinemia had reached out to my husband to tell him that he would be refunded the money, however, that was the same day I made my initial report with Revdex.com and haven't heard back sense...or gotten our money.
Please make sure that our full names and email addresses are not made public.
Hi, thanks for letting us know. We have checked the account and see that duplicate purchase. Your refund request has been forwarded to our finance team to be completed on Sinemia's end. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
Just want my money back
Sinemia has refused to refund me for a movie which Sinemia was refunded by a participating theater. Also, I was unfairly charged a penalty of $17.70
Sinemia is a subscription service that for a fixed amount allows you to see a fixed number of movies in theaters. I recently purchased a ticket through Sinemia to see a film called Mary Queen of Scots at the Angelika Film Center in New York, NY. I had to cancel the ticket, and the movie theater kindly refunded the amount to Sinemia. I was not present at the theater, but the manager did send me several screenshots that proved a refund had been issued to the card number given to me by Sinemia. Sinemia refused to reinstate that movie credit, stating that my proof was insufficient, though it was all I was able to obtain from the business. Also, I was charged a "misuse fee" related to the same film. This was because I did not "check in" upon arrival to a film for which I canceled the ticket (and for which Sinemia received a refund.
(1) Removal of the $17.70 penalty; (2) Add a credit for the "used" movie from my monthly allotment.
Hi, we have checked the documents provided by you and see that you have not shared which card info the refund was completed. Normally, we do not restore the ticket with this missing information however, as a gesture of good will, we have cancelled your advance ticket and restored to your account. Also the fees will be returning to the original payment method. Thank you.
My Sinemia account is blocked and the app is not letting me use the services even though I already paid for an annual membership.
On 12/5/18 I was contacted by Sinemia who informed that my account had been suspended because of a credit card charge back. I responded to their email and explained that the charge back was because the charge was almost double of what my monthly payment was supposed to be. After researching this, I realized that they had sent me an email informing me that my membership price was going to double. I cancelled the back charge back and signed up for an annual membership instead. However, Sinemia never responded to my email. I emailed them repeatedly during the last 10 days and never received any response even though they have my money from my annual membership.
Respond to my email and re-activate my account.
Hi, upon reviewing your account we see that you price was not doubled. You have purchase an annual Sinemia plan. We would like to assist you with a reinstating your account however we see that you have disputed the payment so unfortunately our finance is not able to take any action on a disputed payments. . In case you do not no longer dispute the payment, an official statement from the bank we will be able to reinstate your membership after contacting the finance as a gesture of goodwill. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
Sinemia is stating that if I withdraw my claim with my bank that they would reinstate my service. However, I withdrew my claim a month ago and informed them via email multiple times but they never responded to my email. I just emailed them again. As of now, I have not received any email responses from them, my service has not been reinstated, and I haven't received any refunds for the annual pass that I bought which is not active. Is important to notice that the amount I disputed was a previous monthly membership for $24.99. I never disputed my annual membership which is what got cancelled. I continue to be ignored by them with no real resolution to my claim because they continue to ignore my emails.
Hi, we have received the letter provided, thank you. It is forwarded to our team for the verification, we will be reinstating your account accordingly. Our support is in contact also and will be informing you promptly. Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
Sinemia responded to my emails and have now re activated my account. Thanks!!
randomly added processing fee with each use of service. not agreed upon. wont let me out of annual contract even without delivery of service
im sure there has been other complaints already. sinemia refuses to refund monthly charge amounts for annual subscriptions even without delivery of service. also, they recently added new fees that gets charged to their customers each time we reserve a movie. A movie may cost 7 dollars on special deal days. Monthly charge amount is 15 dollars to watch 3 movies for free. now they are charging around $1.80 per movie which was not agreed. they have no support when there are technical issues. the are really just stealing peoples money. and should be charged with fraud.
i want my account and my wifes account with sinemia to end with a refund for remaining months as part of annual subscription. I never agreed to these additional charges and as a customer, i would never have bought service had i known about these additional charges.
Hi, Sinemia covers the cost of your movie tickets. Convenience fees and/ or transaction fees are not covered and this is not a surcharge.
Our refund policy is not working as you requested and Sinemia is a non-refundable service as stated in the terms and conditions. However as a gesture of goodwill we can refund your payment after deducting 5 used ticket prices.
On the other hand, the processing fees are not mandatory, if the payment processor charge for a fee you will e charged too.
Please contact our support to state your final decision. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
Convenience fees did not exist when the annual contract was purchased. The unlimited viewing on premium movies was a major drawing factor for us to purchase the annual service; however, Sinemia changed their service to limit premium movie viewings to one a month.
The moment our annual contract was breached was when Sinemia forced upon us with additional fees and limited our premium movie viewings to one a month. Its simple. If you locked in a rate for a fixed TV service and the TV service provider said they will change their service and for upon you a fee, that would be outrageous and a breach of the annual contract, as well.
My wife and I are demanding 134.91 each. You can have a policy that youre the king of the world but there are actual laws that begs to differ. Please actually research law because there are so many laws thaf protect the consumers from entities like Sinemia. We demand money back (generous pro rated amount of 134.91 EACH) and I never will do any business with Sinemia.
Hi again, our finance has confirmed that the refund has been completed. You may follow with your bank. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not seen the amount in our credit card account, yet. Still pending
I was charged a fee for allegedly not attending a movie as part of my subscription. I otherwise fulfilled my obligation as I had many times before
The service charges a fee to attend movies each month. I have used the service multiple times. Multiple times however the card they provided me with to make purchases was declined. One said time, I had to make repeat purchase, and after attending the movie the service charged me $17 for not "checking in " to the movie. No other time that I used this service was I required or had been asked to "check-in" to the movie. I asked for detailed information or a description of proper practice and after a dozen emails with zero information and any effort to hear my side of the story I was refused any consolation to my complaint. I am convinced their customer service is a bot rather than a person, and there is no telephone number by which to call and complain.
I want the $17 fee that has been charged to my account to be removed and I want the service to have to provide transparency to their process. At no time have I ever been prompted to use their app to check-in for a movie other than making the purchase. They should not be allowed to arbitrarily enforce rules that are not obvious or have no visible directions.
Hi, we have checked your account and see that you have seen 7 movies with your Sinemia membership until now however you have not completed any check-ins for your movies.
Nevertheless, we have removed the misuse fee from your account as a manager exception one time.Our support has reached regarding your refunded ticket also, please check.
We hope that you enjoy your membership with Sinemia. Thank you!
Comp. Unable to respond to numerus issues and are unalbe to meet contact abligations.
After signing up to services of Company, Sinemia change their method in purchasing ticket without informing customer from a physical credit card to a virtual credit card. When I signed for services it was offer but never delivered, after over a month in contacting Sinemia they send a reply stating that they had replaced the method. Now they brought back the physical credit card but are not charging me $60.00 for getting it even though it was offer originally when I signed up for the service. They are unable to keep up with their contractual obligation in providing services to consumers, numerous errors in purchasing tickets to movies shows, unable to get costumer support when they method in purchasing tickets through, and only way, their cell phone application. Being charged for extra service fees without letting the customer know before signing up to service. Not having tech or customer support that you can talk to live when issues arises.
would like refund for all the time the service didn't work in the way it was intended.
Hi, we have not changed the ticket purchase method. Sinemia was a Cardless service but our users was requesting also physical cards as an alternative payment method. Therefore, for those who want to use Sinemia Card as a payment method, may order physical cards now. We are working hard to meet our users expectations considering your feedbacks.
You may continue to use your Sinemia Cardless method, besides you may order a physical card too. So that you may order a physical card and avoid online transaction fees purchasing your movie ticket in theatres.
Also, our support will be contacting you regarding your support query. We hope that you enjoy your membership with Sinemia. Thank you!
I was charged the cost of a movie, even though I pay them for a movie subscription. Sinemia stated I should have received reminders, but I did not.
I was charged the cost of a movie, even though I pay Sinemia for a movie subscription service. Sinemia sent a DM on Twitter that I should have received multiple reminders on my phone, but I did not. I have the updated version of the app, but there were no reminders on my phone. I did not remember that I had to check in at the theater for the ticket I purchased, until that evening when I opened the app to find a movie for the following day. I asked that Sinemia waive the fee so I can continue using my account. If they continue to refuse waiving the fee, I ask for a prorated refund of the membership, because it is costing 50% more than advertised, due to a $1.80 processing fee that was not disclosed at purchase of my one year membership.
Please waive the fee of the movie I saw on 12/16/18 and have developers create a push notification so users receive a reminder on their phone when they are about to see the movie. Create a phone line, so users can have a conversation to resolve issues, rather than waiting for a response.
Hi, we have checked your account and see that you 6 tickets redeemed until now but you have completed 4 check-ins only. As a manager exception we have removed the misuse fee from your account. Please update your application so that you check-in time frame will increase to 4 hours for your next movies. If you receive an error again please contact our support with the error screenshots. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no credit to my account to refund the Sinemia charge. Sinemia wrote that they "removed the misuse fee," but they have yet to do so.
Your refund has been completed by our finance, it has been approved again. Please let us know if you still not received the misuse fee refund. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason the fee has been removed is because I paid the balance on 12/18/18, the date of this original complaint. The attached document shows this, and shows that because Sinemia's fee was charged through Istanbul, I was also charged a foreign transaction fee. If I had not paid the balance, Sinemia's customer service wrote (on Twitter) that I would never be able to use the account again, even though I have paid for a year of the subscription service, through 9/25/18. Again, I am requesting a refund of the fee ($12.12+$.36 foreign transaction fee), since this is due to a check-in issue, caused by the app not providing reminders at the theater and because the check-in window used to be only 2 hours.
Sinemia's service often does not work, they charge fees despite contract, can't contact them to resolve issue
In addition to charging fees that were not agreed upon in my original contract (they changed the wording after I agreed to service) I continue to have problems. 12/17/18 I tried to check in for a movie on different websites but was informed that the credit card processor rejected the card number they gave me. I cannot contact them by phone and they haven't responded by email or facebook. Their app thinks I'm going to a movie that I'm not going to because their card was rejected, and I've been charged for two tickets. All I want is a prorated fee returning my money for the months I haven't used yet.
I want a refund of the remaining months of my subscription.
Hi, we are sorry to hear that you have experienced issues. We confirm you that your cancelled ticket has been restored to your account and fees had been returned to the original payment.
We have also enabled personal Cardless for your account. From now on, you will now receive a single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much more easier, but you will now also be able to use the same saved card for advance tickets as well.This payment info also will eliminate the payment issues. Thank you!