Sinemia

The Sinemia service does not work as advertised. The company has refused to process a refund or cancel my account.
Sinemia advertises that you can see three movies a month for a low annual fee (this is the plan I signed up for last October). What they don't tell you upon sign up is that in order to do this you have to purchase tickets through third party websites using temporary payment info provided by them. In addition to that you are charged convenience fees through the third party online ticket retailers (A detail that is never mentioned when customers sign up for their Sinemia account). On top of this, the service never works. I have yet to be able to use it and despite my account being less than 60 days old the company refuses to process my refund or cancel my account. One of the reasons the service doesn't work is that it's virtually impossible to type in the temporary payment info to the third party online ticket retailers when you're at the movie theater box office. Sinemia offers limited customer support and has no phone line available to customers with complaints/technical difficulties.

Sinemia canceled my debit card mid cycle and charged processing fee per ticket, which is a violation of the terms and conditions. I want my refund.
Signed up for annual plan in Dec 2017 for 2 movies/month for 2 people & received a Mastercard debit card. Sinemia's terms and conditions stated that "Sinemia will not make and changes to your plan mid-cycle" and "for US memberships, the advance ticket online convenience fee is not covered by Sinemia."
On 10/27/2018, Sinemia notified me that my physical card is canceled and I've been switched to cardless effective 10/30/2018. Cardless charges a convenience and processing fees.
I emailed Sinemia on 10/31 asking why a new card was not issued prior to canceling my current card. If I wasn't going to be issued a new card, I requested to cancel my plan. Sinemia's response was to try cardless. I used cardless to purchase my tickets and was charged $3.60 processing fees on 2 occasions. I disputed the processing fees of $3.60 charged on 11/13/18 and 11/9/18 because these fees violated the terms and conditions. Sinemia suspended my annual plan.
On 11/17 and 11/19, I requested to cancel my plan and to refund me my unused months under current plan and renewal fee paid in July 2018. Sinemia hasn't honored my requests. In addition, Mastercard prohibits processing fees for debit transactions. Sinemia's processing fee violates their terms and conditions and Mastercard's policy.

They do not answer my emails or acknowledge my request to refund the annual fee I paid them.
I have been deceived into paying an annual fee to them. My understanding was that the fee covers the price of the movie tickets, but it turns out that Sinemia charges all sorts of "convenience" fees on top of that, which make the prices of the ticket far higher and the service useless.
It is impossible to get around those fees and in addition it is very hard to use the service in the first place.
Based on that, I have requested the refund multiple times, but have gotten absolutely no response from them.

Just like many of the other reviews on this website I signed of for Sinemia in August. Back then the only fee was the fee charged by whichever site which you would pay for your tickets on. Recently they added a $1.80 charge per ticket purchased through there service and changing their terms. I had paid $335 already for this service and now they try tacking on extra charges. Talking with support was completely useless, always giving non-answers such as explaining what the fee is. I understand what the fee is, but I did not agree to this in August when I signed up for the year membership. They refused to refund the remaining months of the service stating that they do not issue refunds. Like many people I feel scammed and there is no remorse from this company.

many hidden fees.

Company changed terms of service to include new processing + convenience fees and never mailed the physical card or replied to 5 emails in 3 months
I started a yearly subscription for my wife and I on 6/18/18 and was billed $167.88 for 2 customers to have a 1-yr subscription. Email from the company that day stated: "We are now preparing your private card for your Sinemia Premium membership. Your card will be delivered to the shipping units within generally in 30 days" .
I waited 5 weeks as they requested to wait and emailed the company using the Contact form on their website to see when my card would be arriving and why its delayed. No reply and I did this 4-5x over the last 4 months as I had friends who were also having that problem. Once I was so frustrated not being able to see a movie without the physical card, I tried to use the online card service I was shocked to see they had added convenience/processing fees that were not in the original agreement. I didn't even see the movie or proceed through the app and the next week I saw on my credit card statement a charge for $1.80 x twice.
I sent another note through their site right away to document this, ask for that money refunded, and inquire the status of my card and whether they are extending my service due to their mistakes and the fact I have never been able to use the service. This fraud has been documented recently by Business Insider here:

https://www.businessinsider.com/moviepass-competitor-sinemia-sued-in-class-actio...⇄ />
In the last week they have started replying to emails, after multiple press outlets documenting their fraud. Their emails are copy/paste from their FAQ and they refuse to answer any questions even after I let them know I will be filing this dispute with the Revdex.com. Talking to others who use this service and work in in this industry, they are stealing customers money and preventing them from having any recourse as it has exceed the 60-day window for most credit card disputes. Please have my $167.88 original fee + $1.80 + $1.80 fees all refunded and please investigate this company for the blatant fraud they have going on.

Sinemia does not give clear instructions on their billing, and does not provide receipts,
On the 19th of September I purchased a yearly movie pass subscription from sinemia.com, on their website the plan I originally went for was the 90.00 plan. At check out the price was 90.00 only there was no additional charges. I noticed a few days later that I had been charged $359.88 from sinemia, this package was the only thing purchased from them, I immediately went online to try to find a phone number to call, there was nothing, I also sent them a help support ticket since they do not have an email either asking for a receipt or invoice for my purchase, I received no response. I then went online and realized that this company has been given very low scores from two different website all within recent times that their company is not very trust worthy,

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they have a tendency of holding up customers money as well as placing subscriptions on hold, I simply wanted to cancel my payment and I could not do this at all, there was no way for me reaching them and getting a timely response. I have several screen shots of their pricing as well as my log in info, there is nothing that shows what I paid whenever I logged in. At this point I would just like to be charged what I said I was going to be charged.

Company will not honor service.
I would like to file a complaint against Sinemia. I purchased a "SINEMIA 12 MONTH PLAN" for two. I tried to switch to a monthly plan for two but inadvertently purchased a "SINEMIA PLAN EXTENSION" plan. I contacted the company via email to cancel the "SINEMIA PLAN EXTENSION" because I already had paid for a "SINEMIA 12 MONTH PLAN". They never responded until I put in a dispute with my credit card company and was told that my membership has been suspended for preventive reasons due to my objection to payment and that I would need to contact them to re-activate my membership.. I tried to explain to the company that I had already paid for a "SINEMIA 12 MONTH PLAN" and did not understand why my account was being suspended when I already paid for a "SINEMIA 12 MONTH PLAN". Unfortunately my credit card company sided with Sinemia and was force to pay for the "SINEMIA PLAN EXTENSION". I've since paid for the "SINEMIA 12 MONTH PLAN" a "SINEMIA PLAN EXTENSION". I've been told by credit card company that there are no refunds. So I asked the company honor my annual subscription or refund my money but get no response and is unable to use their service because my account is still suspended. I paid Sinemia a total of $299.85 and have not been able to use their service since purchasing it August 14, 2018. I've tried several times to contact the company and get no response.

I am unable to get movie tickets through the Sinemia app, and they will not respond to customer service requests that I have been making since Sept.
In September 2018, I spent $120 on my Visa bankcard for a Sinemia year long membership. I should be able to use the Simemia app to get three movie tickets a month for one year. When I try to get tickets on the app it says, "Your card does not have authorization for this operation." I have emailed them many times since September. I have also messaged them on Facebook many times. They do not respond to emails except for an automated response that says they will respond as soon as they can.

I signed up for an annual membership for Sinemia movie service and after repeated attempts over a 6 week period I was never able to get it to work.
I tried contacting Sinemia into the first week of my membership and they did not reply. I continued trying to use their program without success. I continued emailing them ( they have no phone #) and not until the 4th week did they reply. I carefully followed their instructions and it still did not work. They even told me they were having problems with particular parts of their system. Alas, they were no help at all.
Subsequently, I went on to the Revdex.com website and read that others were having similar issues with Sinemia.
In addition there were hidden fees associated with the membership undisclosed in their promo website.

Awful, awful, awful. Their customer service is terrible, and practically non-existent. When I try to complain on their Facebook for a response, their answer was to block me. They don't respond to my emails, or Instagram messages.
Their plan descriptions are misleading, and their app is not user friendly. They have a mysterious fee for joining, on top of their monthly fee, which is weird because they don't send you a card like Moviepass *** and there's still a 7+ day waiting period before your membership is active, which they ***'t waive unless you pay an extra $10.

I've been asking for a refund on a movie ticket because their app was not working, and they refuse to reply. I plan on canceling my subscription immediately. This service does work, but it is terrible and needs to be revamped immediately if they plan on staying in business.

Extra non-disclosed charges and international transactions.
I subscribed less than 2 months ago (Sept 2018). They've been hitting me with bogus "transaction" fees and other upcharges that were NEVER DISCLOSED. When I asked for a pro-rated refund for my remaining 10 months of NO service, they said the contract "clearly says no refunds."

How is it that they quote the contract for "no refunds" but DON'T disclose the extra fees and charges?

Also, they clearly represent themselves as being in business at *** CA XXXXX.

All the credit card charges and upcharges are made in TURKEY, so I am also incurring International Currency Conversion fees, as well.

Do I have any recourse?

Additional fees charged with cardless service though no service fees were charged by ticket service provider

I subscribed to Sinemia.com end September 2018 with the below option :
Family plan, monthly 2 movies per person, 3 people fixed price for 1 year, no initiation fee
Any Theater, No blackout date, Advance ticket option
Sinemia advertises carless and physical card option

Once started to use the service, I learned physical payment card is not an option, carless is mandatory and Sinemia forces customer to use advance ticket.
Customer are unable to buy ticket at the movie theater and have to buy their ticket in advance only at preferred provider who most of the time charges processing fee.

I manage to consistently buy my 2 monthly ticket for 3 persons at their preferred service provider Atom.com, using their cardless payment card to only buy the ticket costs, with $0 fees (facebook.com coupon), indicating in the buying process I am not paying any fee for this service provider.

Last 2 ticket purchases, I was charged $1.80 fees, $5.40 twice for a total of $10.80
Sinemia support just reference FAQ in their website mentioning Sinemia cover the costs of tickets not the service fee, therefore they charge $1.80 per ticket.

My last two request for update through email were not answered by their support Rep ***. I mentioned without reply from them I would open a claim at their local Revdex.com.

I used the app for couple of months with no processing or convenience fee (as none are charged by the theater chain I use). Now 1.80$ processing fee started in last month.

If terms and conditions said only movie ticket is covered, how *** new processing fee show up when it was not part of expenses by Sinemia for last few months?

So, basically new fee is being charged under the guise of 'processing fee' though it was not necessary in the first few months.

Attempts to refund have been denied.

I'm being charged fees that was not advertised in the beginning of me signing up for this service, of $1.80.
I signed up with Sinemia Service, to view 3 movies a month, at movie theaters for 9.99 dollars a month,to be paid one year advance,119.88.Every time I select to see a movie, at the movie theater, I'm charged a fee of 1.80.Sinemia states these fees are charged from the AMC movie theater,I go to. That's is not a correct statement. I'm a member of AMC ,I don't get charged any fees, whatsoever due to membership to AMC, also when I signed up ,I wanted the option to have a Physical Card,instead of the cardless option, whereas,I get charged $1.80,every time I see a movie.I requested a physical card several times to avoid being charged the phony fee, now Sinemia is stating, they are not issuing the physical card.

I signed up for Sinemia, and instantly regretted it after reading about the hidden fees. I've been trying to cancel my account/contact them for weeks.
I signed up for Sinemia, and I decided I wished to cancel my account after reading about the hidden processing and convenience fees added to every ticket purchase. There was nothing mentioned about this during the signup process.

Since most people recommended contacting Sinemia through Twitter, I did this the very next day - less than 12 hours after I signed up. It took another day to get a reply, and they asked for my email. I replied right away, and I haven't heard back since. It has been two weeks.

Since then, I've replied back numerous times on Twitter, tried contacting them twice through email, and even resorted to using the "contact us" form on their website. No one will get back to me at all. There is no customer support number to call.

I wanted to cancel my account before, but now, I feel even more justified. What kind of service completely ignores a customer for over two weeks? This is ridiculous. My service has not yet been activated, so I would like a full refund.

Sinemia has yet to send me a credit card to use their service and basically makes it VERY difficult to use their service (movie subscription)
They said they would send in a credit card in ~4 weeks but it has been OVER TWO MONTHS and I still dont have a credit card. How can I use the service if there is no credit card. This is predatory and they do not respond to complaints or concerns. They have no phone number and only way to send complaint is through email and they NEVER respond. Terrible business and should be investigated.

I signed up last year when they still have physical cards. When they started going towards cardless their official Twitter account assured me I'd be able to use my physical card for the foreseeable future. Come 10/30/18, they forced me via the app to become cardless. No warnings, nothing. Then, after the app states I wouldn't have to pay the $1.80 fee, yet every single time I've bought a ticket, there's the. They've become radio silent once I've tried to reach out via email and Twitter. According to reddit, this company will suspend your account if you try to do a charge back - Sinemia's well within their rights to do so, but it's bogus because THEY'RE the ONES who STATED that the fees would be waived for 90 DAYS!

Please avoid this company at all costs. I've never felt the need to leave a negative review for a company until my experience with Sinemia. They're representatives are, or are forced to be, very dishonest and the company has incredibly questionable business practices. I signed up and paid for an annual plan in April, and since then, they have made changes to their service and terms and conditions in their favor. Users are now being charged a "processing fee" for every transaction which increases the cost of the service by quite a bit (30% in my own case, but varies depending on the plan you've signed up for), and we don't have any option but to pay this extra fee or not use the service and have our pre-paid amount go to waste. Additionally, their customer service (when you're lucky for a reply) consists of repetitive general FAQ responses based on false statements that go in circles until you are able to prove their dishonesty. For example, I requested an update for my physical card (already been a 4 month wait) and asked if Sinemia was still sending them out. For one whole month, the customer service representative confirmed that they were still sending out physical cards but that he is unable to provide an estimated shipping time, then after I pointed some information out to him, he finally admitted that Sinemia stopped shipping out physical cards to members who signed up after June 21, 2018. I signed up before that date and still haven't received my card, and I read a reply on social media directly from Sinemia that the services is completely cardless now. Most recently, I received an e-mail stating that my account has been terminated because I was abusing the service. There was no warning, I ***'t log into my account anymore, and the claim was completely false with no justification/proof. Apologies for this long-winded review, but I'd really like to warn other consumers thinking about signing up for this service to reconsider as I've personally (and I *** see I'm not alone) have had nothing but a frustrating experience with this company.

Sinemia is terrible - No phone number to call for customer service and they won't answer emails. You have to use a 2nd app to purchase your movie tickets plus service fees. They won't give you a card so everytime you want to see a movie you have to go back and forth between the 2 apps to secure your ticket with a temporary credit card number and then verify the ticket at the theater. I joined 3 months ago and still haven't seen a movie due to their confusing app. No refunds either. Buyer Beware