SharkNinja

Ms***,We are sorry to hear that you have been the victim of identity theftWe have received the charge back requests from your bank and have appropriately addressed each oneIt appears as though the $balance had never been sent over to us to considerWe apologize for the mix upIn
an effort to resolve this matter quickly we will process the refund to your credit card in the amount of $Please allow 3-business daysWe sincerely apologize for any inconvenience this situation may have caused youShould you have any questions regarding the refund please do not hesitate to contact us directly.Regards, SharkNinEscalations Team***

Mrs***,We are sorry to hear that you are dissatisfied with Shark product and servicesUnfortunately, the motorized floor nozzle for your Shark Rotator vacuum is on back orderThis part may not be available for another 4-weeksThis timeline is subject to changeIn an effort to
compensate you for this experience we would like to offer a $discount on any Shark or NinproductShould you need more information regarding this offer please do not hesitate to contact me directly.We sincerely apologize for any inconvenience this may have caused you.Regards,*** ***Euro-Pro Escalations Team###-###-####

Ms***,We understand you are waiting for the shipment before confirming resolvedOur records indicate the HVShark Rocket TruePet Upright shipped via FedEx on 12/12/Tracking number is:***You should receive it shortlyIf you have any questions or concerns please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** x***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
First off I spent a good amount of hard earned money to buy what now is the biggest piece of crap everI had a vacuum cleaner for YEARS and yours doesn't even last months, and you want ME to PAY to get it shipped so you could possibly fix itWhat kind of *** *** company are youAnd ion top of that you want me to provide my credit card information too, who are you people, its a jokeI want my money backYou can keep your cheaply made products that don't do anything they say
Regards,
*** ***

Mr***,We are sorry to hear that you have had a negative experience with your Shark Rotator VacuumUpon reviewing the file I see that we had made an exception and placed the order for the motorized floor nozzle at no charge to youYour warranty agreement does not cover the cost of replacement
partsUnfortunately, the part has been on back order and your order was sitting in priority sequenceIn an effort to expedite this for you I have made arrangements to place a new order using a different distribution centerWe sincerely apologize for the delayYour order will arrive shortly via FedEx ground.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** x.***

Mr***,We are sorry to hear that you are dissatisfied with the terms of your day trial periodUpon further review of your order details, the day risk free trial did include a *** per-paid return label for return of the order, should you decide to return the order within the first
daysThis offer does not include a refund on the original shipping chargeThe original shipping charge was paid to *** directly to deliver the order to your address and is non refundableWe hope that this clarifies any misunderstandings related to your refund amountWe apologize for any inconvenience this may have caused you.Should you have any questions please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team###-###-####

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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Please pass along to Euro-Pro Rep*** *** my appreciation
Thank you so much
*** ***

I will be sending the vac for repair Please do not close my complaint until the issue has been resolved with a working vac
Regards,
*** ***

Good day Ms***,Given the circumstances we will make the one time exception to credit the $chargePlease allow 3-business daysIf you should have any questions or concerns please do not hesitate to contact us directly at 1-*** Monday-Friday, 8am-10pm EST and Saturdays 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

The nincame today and it works Thank you Revdex.com it took about a dozen calls, lots of wasted hours, and posting on their *** page and *** to finally get a result Ridiculous customer service and I will not be buying shark/ninin the future but at least this is resolved!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Day Ms***,We are very sorry to hear that you have had a negative experience with your Shark Vacuum order.Upon further review of your file, we show that the NV800W, Shark Powered Lift-Away Speed -Duo Clean Vacuum shipped on 06/13/via *** ground and was delivered to you on 06/14/
Tracking number ***Please confirm the vacuum order was receivedWe apologize for the delay and any inconvenience this may have caused for you and hope that this matter has been resolved to your satisfaction. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Mr***,We have been unable to locate you in our databaseDid you place the order using a different name or phone number? If your order was canceled it is usually a preventative measure for our mutual protectionUnfortunately, without additional information we cannot assistFor additional assistance with placing an order please contact us directly at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Simply put, the response did not address or provide remedies for the issues I submittedThe company expresses no desire to apologize for their failure, rectify it in a timely manner, and improve for the future experiencesThere is no justifiable reason this organization maintains an A+ rating with the Revdex.comBased on the experience I had and imaginably similarly experiences others have experiencedOn your rating site itself it's something like to positive to negative approvals, respectivelyPlease take the time to review this Business thoroughly and ensure an A+ rating is approriate.] Regards,
*** ***

Mrs***,We are sorry to hear that you are dissatisfied with your experience with SharkNinas customer experience is extremely important to usUpon review of your file, we can confirm that your Shark Light & Easy Steam Mop & Navigator Lift Away Vacuum shipped via *** ground
on 10/24/The Tracking numbers are ***& ***The *** tracking information shows these products were delivered to you on 10/27/We would appreciate it if you would confirm receiptWe certainly hope that you consider this matter resolvedIf we can be of further assistance please do not hesitate to contact us directly at ###-###-#### Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***.We are sorry to hear that you have had this experience with your Shark product and servicesOur records show that the replacement NVvacuum shipped to your address on 05/11/via *** ground and was delivered on 05/14/The tracking number is:***We have also sent
you complementary filters and power brush as a gesture due to the delayThe tracking number for your gifts is: ***They were delivered on 05/14/2015.If for any reason you have not received the order please let us knowRegards,Euro-Pro Escalations Team###-###-####

Good Day Ms***, We are sorry to hear that you have had this experience with your NinCoffee Bar, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or
around 11/01/comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at ###-###-####, Monday-Friday, 8am-10pm EST Best Regards, *** on behalf of SharkNinEscalations Team

Good day Ms***, Unfortunately, as previously explained we will have to ask that you contact the company that re-manufactured the product for resaleThey are in a better position to offer additional assistancePlease reference your owners guide for detailed information regarding your warranty and servicing options. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***,We are sorry to hear that you have had a negative experience with your Shark Steam Mop as customer experience is our highest priority.We have attempted to reach you by phone yesterday and left a detailed voicemail messageWe would like to offer further assistancePlease
contact us at your earliest convenienceWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.We look forward to working with you to resolve the matter to your satisfaction. Regards,*** on behalf ofSharkNinEscalations Team

Good Day *** ***,We regret to hear that you have had a negative experience with your NinBlender as customer experience is our priority.Upon further investigation we found the product in question was returned to our facility and receivedWe have released your replacement NinBlender and
will ask that you allow 3-business days.We apologize for any inconvenience this delay may have caused you and we hope that this matter is resolved to your satisfaction. Best Regards,*** on behalf ofSharkNinEscalations team

Ms***,We sincerely apologize for the experience you have hadIn an effort to resolve this matter for you I have emailed you a *** pre paid return labelYou can simply print the label and paste it to the outside of your package should you be unable to refuse the package with the courierSimply call *** when you are ready and they will arrange to pick up the package from youAs soon as the order is received we will refund the amount directly to your credit cardIf you chose to dispute the amount with your credit card company please understand that we will no longer have control over the resolve and will have to refer you back to your bank for any inquires regarding resolveWe would recommend you have the order returned so that we can refund youThat is the only way we can insure immediate resolve.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team###-###-####