SharkNinja

Mr & Mrs***,We are sorry to hear that you are dissatisfied with the order processPlease note that any gift card that may have been offered during the ordering process was a 3rd party offer and we will have to ask that you contact the phone number provided to claim your gift cardThat
being said, SharkNinwould like to offer to send you the Eat to Win Eat to Lose cookbook by *** *** along with a Grinder attachment for your system! This all at no additional charge to you($value) For your convenience, the order has already been placedWe hope that you accept this gesture along with our apologies for the negative experience.Should you have any questions or concerns please do not hesitate to contact us directlyBest Regards,*** on behalf of SharkNinEscalations Team###-###-####

Good Day Ms***, We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priorityWe, at SharkNinare proud to offer consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or around
02/04/2017, comes with a year limited warrantyWe have attached a copy of the warranty for your recordsUnder standard warranty practice, in the event a SharkNincustomer care representative cannot resolve the matter over the phone we will ask the consumer to return the product in question, prepaid for repair or replacementIf the product is found to be defective in material or workmanship, SharkNinwill repair or replace the product free of chargeProof of purchase is required and a fee of $will apply to cover the cost of return freightThe agent you spoke with on 07/went above and beyond the warranty terms and offered to send a replacement base and water reservoir at no additional chargeThis saves the effort of having to return the product for inspection which can take up to 2-weeks before a product can be returnedIn this case the $shipping charge would still applyI left you a detailed voicemail message today with my contact detailsIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact me directly Best Regards, *** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The response from the company doesn't convey any intent to address the causes of the complaintIt's simply a thank you note for my feedbackComplaint remainsAgain, the complaint is not about the product but about the business not conspicuously disclosing the currency in which such prices are advertised on their webpageThe fact that they refuse to say if they will resolve the raised issue or not, and knowing it wouldn't take a unbearable amount of time and effort to actually do it, may lead me to the believe that the business does this on purpose in order to mislead Canadian customers and I consider the complaint still unresolved at this point in time
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. My comments are the same as before I'm not wasting time on the phone trying to get this resolved when I've spent a large amount of time with all this already If they cannot simply supply me with a refund and return label, then I will take the loss but will never deal with them nor recommend them to anyone again I have NEVER had to call a company to do a return before, and there should be no reason to have to spend time doing it now
Regards,
*** ***

Good Day Ms***, We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priority.We, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or
around 12/26/2017, comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review for additional information regarding your warranty terms.Under standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party chargeThis information is available in your owner's manual that arrives inside the box with the product(also attached)If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com: I have tried to call back and they have not returned my message so I'm not sure what that is all about the 20% is ridiculous and not acceptable considering they lied to me you do not lie to a customer to make them spend over $more than they needed and then only offer them 20% back that's just ridiculous and unacceptable they blatantly lied to sell up a vacuum that was not different than the other one after I specifically asked that what they're offering is not acceptable
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Good Day Ms***,We show that your filter kit order arrived on May 11th at 3:13pmOrder number ***The *** tracking number is ***.We sincerely apologize for any inconvenience and hope that this matter was resolved to your satisfaction. Best Regards,*** on behalf ofSharkNinEscalations Team*** X***

Ms***,We are sorry to hear you have had a negative experience with your Shark Rocket orderAs discussed via phone today, I will arrange to have the balance of your order billed to your Visa Debit account in one installmentThe total balance owing is $Once complete I will email
you confirming the order is paid in fullShould you have any questions please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** X.***

Good Day Mr***,We are very sorry to hear that you have had a negative experience with your Shark vacuum and service as customer experience is extremely important to us.Our records indicate that you have received the new Shark Rotator Powered Lift-Away Speed vacuum on 05/27/Tracking number
***Our intention was to resolve the floor nozzle issue by offering a complete replacement at no additional charge.We sincerely hope that this resolves the matter to your satisfactionShould you require additional assistance, please do not hesitate to contact us directly at 1-*** Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms. [redacted],We are sorry to hear that you were dissatisfied with your experience as customer experience is our highest priority.Our records indicate that a member of our escalation team had reached out to you on 09/22/2017 and offered a resolve. Please confirm that this matter has been...

resolved to your satisfaction. If you should have any questions or concerns regarding your replacement floor nozzle, please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
This unit was sold to me with a 5 year warranty approximately 7 months ago and have already had 1 part replaced by them. Now another part is broken that can't be fixed so they are willing to send me a complete  new unit which is all well and good but the new unit will only have a 2 year warranty so if I accept this new unit I will be loosing over 2 years of warranty. With the problems I'm already having I'm really not ok with shortening the warranty time I was originally given.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with this process. Please review the attached. I have included the shipping confirmation and order transaction. The order was placed on our website on 12/22/2014 and shipped on 12/23/2014. When you called in the next day (12/23/2014) to cancel the order, the order had already shipped. The reason you gave our representative for the cancellation was that you saw the product cheaper at [redacted] after placing the order. Please return the order and we will be happy to close out the file. In the event the order is not returned we have no choice but to pursue the balance owing.If you have any questions please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team###-###-####

Mr. [redacted],We are sorry to hear that you remain dissatisfied with the options available to you for resolve. If you have any questions or require additional assistance please do not hesitate to contact us directly. We are available Monday-Friday, 8am-10pm EST or Saturdays 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

So you are saying the additional $9.75 charged to my account has 100% nothing to do with Euro Pro?  It is not a charge from a vendor for the delivery?  Because as stated by you I would receive a 100% refund.  So whether the charge is showing from Euro Pro of an affiliate I think after all I have been through with your company the least you can do is refund the additional $9.75 and use this as a guide to enhance your business instead of making possible clients unhappy.  I am sad that you did not hold up your end of the bargain.  It's not always about how good your product is that people want it. It's about the relationship that you can build from it. 
Regards,

Ms. [redacted],We are sorry to hear that you have returned the wrong product. Please contact us directly and provide the tracking number. We will do our best to locate the product in question. I was unable to locate a file with the information provided. Please contact me directly to discuss in further...

detail. Regards,[redacted]SharkNinja Escalations Team[redacted]

Ms.[redacted],
We apologize for the delay in receiving your FedEx pre-paid return label. My records indicate that it was mailed out to you on 10/16. I have left you a detailed voice mail message asking that you contact me directly for immediate resolve. We will confirm the address on file and send a...

new label if need be so that you can return your order for a refund under your 60 day risk free trial. We appologize for any inconvenace this may have caused you.
I look forward to speaking with you.
Regards,
[redacted]
Euro-Pro Escalations Team
[redacted] X. [redacted]

Ms. [redacted],Our records indicate that a member of our escalation team has attempted to reach out to you by phone and has left you a voice mail message with her contact information. Please return the call at your earliest convenience so that we may assist in resolving this for you.Regards,SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Your lack of communication resulted in a negative mark on my credit. This is unacceptable. I would like assurance that the negative mark will be removed once balance is paid.
Regards,
[redacted]

Mr. [redacted],We are sorry to hear that you are dissatisfied with your warranty coverage. The NV500W Shark Rotator vacuum you are referring to was not purchased through Shark directly. (online or infomercial) This vaccum was purchased through a third party seller on ebay and therefore is not...

covered under Sharks VIP warranty service as advertised. The vacuum would have to be purchased through Shark directly to qualify for this VIP Warranty coverage. If you would like to purchase a replacement motorized floor nozzle, please feel free to contact Shark customer service to place this order.If you should have any questions related to third party sales and coverage please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team###-###-####