SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
1) My name is not 'Mr***'.2) I have called your number multiple times and not reached a human being; instead being hung up on by your phone system.3) I expect you to honor your warranty, and treat your customers with an acceptable amount of respect and courtesy; you've fallen severely short on both counts
*** ***

MrsWhite,
We are sorry you have had a negative experience when returning your Shark Vacuum orderPlease email me your shipping receipt showing that you were charged to return the order and I will arrange to have a refund check sent to youMy email address is listed belowPlease write your
name and cr (***) in the subject field so that I know it is from youWe apologize for any inconvenience this may have caused you
Should you have any questions or concerns please do not hesitate to contact me directly
Regards,
*** ***
Euro-Pro Escalations Team
*** X.***
***@euro-pro.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This does absolutely nothing to solve this issueWhat kind of business wants to ban people from shopping from their website? I have been referred to your credit card policy three times now, that is fine if that is your policy but it has nothing to do with this situationThere was nothing wrong with either of my credit cards I don't believe that there is nothing you can do to solve this situation
Regards,
*** ***

Good day Ms***,We have tried to reach you by phone to review the concerns you have with your Ion Flex Duo Clean Vacuum but the phone number provided is giving a fast busy signalIs this the best number to reach you during business hours? If not, please provide us with a valid phone number or contact us directly at 1-*** and reference ticket number ***.We look forward to working with you to resolve this matter. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Shark is selling this item everyday
Regards,
*** ***

Good Day Ms***,We are very sorry to hear that you are dissatisfied with the level of service received as customer experience is SharkNinja's highest priority.Our records indicate that the order should have arrived via *** ground yesterday (07/27/2017) Tracking number ***In an effort to resolve this matter to your satisfaction, we will offer to refund the shipping charge on the order in questionPlease allow 3-business days to receive the refund in the amount of $to your credit card.If we can be of further assistance please do not hesitate to contact us. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is important to us at SharkNinja.As discussed by phone yesterday, we have canceled your order and processed your refund in the amount of $Please allow 3-business days for the refund to
reflect on your credit card.Should you have any questions please do not hesitate to contact us. Best Regards,*** on behalf ofSharkNinEscalation Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
You all need to do something that reduces the shock even if it is static shock it is a very abfeeling when vacuuming. Making changes on how you vacuum is unacceptable. I should be able to vacuum without feeling uncomfortable. You all claim this is NORMALNot in this century is it
Regards,
*** ***

We are sorry to hear you are dissatisfied with your experience regarding your *** service optionsUnfortunately, we do not have the battery available for purchase for your *** *** ***Upon reviewing your file we can confirm that our customer service had offered a new *** vacuum at our
"out of warranty" priceThis was offered because you are no longer under warrantyUpon speaking with you today I had made an exception in an effort to resolve the matter and had offered that same vacuum at the discounted price reserved for "under warranty" consumers and in addition to that had offered to waive the shipping charge for youUnfortunately, you felt that this was sill not a satisfactory resolveYou had mentioned wanting a replacement vacuum for the same price it would cost you to purchase a replacement battery($20) Unfortunately, I do not have a vacuum available at that price point.We will keep this offer on the table should you change your mindIf you have any further questions please do not hesitate to contact me directly.Regards,*** ***
*** *** ***
*** ***

Ms***,We are sorry to hear that you are having trouble with your SVShark Cordless Hand VacIn the event we are unable resolve the matter by troubleshooting or with replacement parts we will ask you to send the vacuum in for repair under your warrantyI have attached your warranty terms for
your reviewThis information was pulled from your owner's manualIf you wish to make the necessary arrangements to send your vacuum in for servicing under your warranty please do not hesitate to contact our escalation team for immediate assistanceRegards,Euro-Pro Escalations Team###-###-####

Good Day Ms***, We are unable to review any comments within your rebuttalWe are doing our best to provide resolutionIf you are not willing to return your product for replacement, please let us know and we will cancel the arrangements that have been madeWe hope that this does resolve the matter to your satisfactionIf you should have any questions, please do not hesitate to contact me directly Best Regards, *** on behalf of SharkNinEscalations Team 1-***

I know the warranty is for equal or greater valueThe model I have been sent it a downgraded modelI called the customer service line and spoke with a “product specialist” and all I asked was for them to explain to me the difference between the two models. I was told sv1112 (my first model) had the lights on the front, a bigger dust canister, a higher volt battery, and was priced at $130.The sv 1106 (the model being sent to me) was missing the light feature, was not the same size dust canister or battery, and was priced at $99.When I call customer service to complain about my downgraded model I am lied to and told that they are the same exact model and preform the same functionsThere is no way that the company would not charge extra for added features like lights, a longer lasting battery, and bigger dust can which equals out to seeing hair and dust easier, vacuuming with longer battery life, and having to empty the can less frequently. The original model was bought specifically for the light feature; the long battery life; and being advertised as “great for home with pets”Every time I sent out my vacuum I had to wait two weeksWith a long hair dog, I was left without a vacuum multiple times for a great period so my house accumulated a lot of hair and dustNot only having to live in a dirty home but to have received the incorrect vacuum, I have been very frustrated and unpleased with shark’s customer service and how they handle their warrantiesThey have lied multiple times and tried to bully me into keeping a cheap downgraded vacuum

Good Day Ms***, We are sorry to hear that you remain dissatisfiedIn an effort to resolve the matter for you we can make an exception and offer a replacement vacuum under our express replacement program for preferred customersWe can offer you a replacement vacuum at a discounted rateIf you should have any questions or want to accept our offer please do not hesitate to contact us directlyWe can be reached at 1-###-###-####, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, *** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
When you offer a solution with a negative outcome,how is that a solutionThe vacuum was returned to the source I purchased it fromI wasn't never told it had to go back to you to file a claimFrom the beginning no one at Shark was willing to speak with me regarding a solutionI purchased rugs from *** *** that were expensive and a vacuum that was also expensiveSo to have it create a fuzzy surface on the rugs damaging them, is not excusable and your company should be liableSo to say I can file a claim that you will not really consider, I suggest you call your retailer to get the vacuum from themThe order number is below and the damage rug images are attachedDetails for the item(s) being credited:Order #: *** Date initiated: 03/11/Return to: ***s ***Estimated refund: $Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Yes they have refunded the $25.00 international fee charged, but we were still billed in US funds although the advertisement clearly stated *** funds. This resulted in a bill of $Cad to us when we thought the cost was $***. They are still not honouring their advertised price
Regards,
*** ***

Mr***Our sincere apologies for the negative experienceIt is our intention to make things rightPlease continue to work with our escalations teamShould you need to reach them you may do so by calling us toll free at *** Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***, We are sorry to hear that you have had this experience as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or around 03/15/2017, comes with
a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you.This information is available in your owner's manual that arrives inside the box with the product(also attached)In this case we went above and beyond a repair and had offered to replace the base of your coffee bar at no charge to youWe simply ask that you pay $plus tax for return shipping as this is a third party feeIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday, 9am-6pm EST Best Regards, *** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The business response has not addressed my legitimate concern regarding the high potential for Canadian consumers to be misled about the currency of the prices posted on their website www.sharkclean.com Instead of committing to clearly and upfront indicate in that sales webpage that prices are quoted in US dollars the business choose to continue to leave that currency information available only to customers who would click on a link to a Credit Card Policy written in small prints at the bottom of the webpageReturning the product is not an option for me as first of all, my complaint is not about a defect in their product but about their sales practices that I found to be misleading at leastSecond, the company did not offer to reimburse me for the cost of shipping back the product to them, if I choose to return the product I can only hope that their follresponse, if any is coming, will actually address my concerns and prove that this business is honest, open, transparent and fair with the consumer
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you have had a negative experience as customer experience is extremely important to us.Unfortunately, we had experienced an unexpected issue with our *** account and were unable to acquire your payment initiallyIn an effort to resolve this
matter for you, we have decided to waive the balance owing on your order($321.68) Please enjoy your complementary, Shark Rotator Powered Lift-Away Pro vacuum order.We sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance please do not hesitate to let us know. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I know the warrantyI have spokeen to many different reps about itI already paid the fee at the biginging of this situationMy machine is not broken you sent me the wrong oneSo that is not my fault and I will not be paying *another* $because you downgraded my model Regards,
*** ***