SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I would like a copy of a paid receipt and a notice that this did not in any way affect my credit. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[this is my contact to you.  i see why I felt I had to use the Revdex.com to contact you because your comment did not give any sort of resolution or actions you would like to do at all.   so I want to hear your response to my complaint, but with what you would like to do to resolve my problems.  i am very turned off by ninja at this time due to your no caring response.   very unacceptible.  i will only deal with a corporate manager now.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
The company is offering to refund my shipping costs, but didn't mention the overpayment.  I believe they are working on the item, in good faith, but don't want to accept until I actual receive the refund. 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinja. It is for our mutual protection that we have the appropriate security measures in place. We sincerely apologize for any inconvenience this may have...

caused you. Unfortunately, we will have to refer you to a local retailer for future purchases. Please refer to our website for additional information regarding our credit card policy. We have included the link below for your convenience. If you should have any questions please do not hesitate to let us know. 
[redacted]
 Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear you have had this experience with your order. Our records show that the order placed on our website should include the extra accessories and a Shark Steam Mop. I will be placing an order so that everything that you are missing will be sent to you. Please allow 7-10...

business days. We apologize for any inconvenience this may have caused you.If you have any questions or concerns please do not hesitate to contact us directly.Regards,[redacted]Euro-Pro Escalations Team[redacted]@euro-pro.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with the options we have provided for resolve of this matter. Unfortunately, given that the product was not purchased from SharkNinja directly we are not in a position to offer a refund on your purchase.Should you wish to work towards a solution please feel free to reach out to us. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].   It sounds like you made a product your not willing to stand by. The entire vacuum is a moular system and comes apart, there for all of it is wearable. Unless you mean the hose is meant o wear out like a belt. In that case your warrant covers none of the vacuum. I'm Sorry you chose to have world class customer without the stellar product to back it up. I'm Sorry you boast of a dazzling warranty and that you have your customer's covered but really you hide behind an inferior warranty for a sub-par product.
Regards,
[redacted]

Ms.[redacted],We are sorry to hear that you are dissatisfied with your Shark product or services. I have left you a voice mail message asking that you contact me directly for immediate assistance with your Shark S3901 Steam Pocket Mop. I would like to offer to take your mop in for quality assurance...

testing and then offer a replacement in return. We certainly recommend using distilled water especially if your area is known to have hard water. For more details on this please refer to your owner's manual under care and maintenance instructions. Please contact me at your earliest convenience so that we can resolve this matter for you.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I won't pay any money to get a new defected item as I stated before in my last response. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I've called that number well over several times and my issue still hasn't been resolved. Every time I call I've been told that it will be "3-7 business days" or "I can re-order it if you like." The most recent response that I've been given by your staff is, "I see that it is in route." The last delivery date that I received was April 29th and since then it has been "In route." I asked for expedited shipping when I called in one time; since I put my claim in 3-10-17, and I STILL have NOT received my item! How about you refund me my money since I can't return the item to the store because I had to ship it back to you all in order to get my replacemt item....which I still do not have.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I think your product has a major defect, read your ** account. Many people are upset with the same amidst as mine. I am not paying for yet another defect machine. I don't feel like you are  handling this issue very well. I will pay shipping on a different machine but not for the same product that will end up doing the same thing. My hard earned money is wasted because you are selling a product that doesn't properly function. 
Regards,
[redacted]

Ms. [redacted],We hope that you do find a resolution. As previously explained, the best way to resolve this is to call [redacted] directly at [redacted]. If you should have any questions or concerns related to your Ninja Blender please feel free to contact us.Regards,Euro-Pro Escalations Team[redacted]

Good Day Ms. [redacted],We are sorry to hear that you do not recall accepting the offer on 09/09/2016 for the Shark Light & Easy Steam Mop - S3251. This product was shipped to you on 12/22/2016. You were offered this mop to replace your original Steam Mop at a discounted rate by the customer service...

representative you spoke with over the phone on 09/09/2016. I have attached confirmation of this order for your review. Please contact [redacted] at  to arrange payment of the balance owing. If you have any questions please do not hesitate to let us know. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
They have not sent the replacement item yet.Regards,
[redacted]

Ms. [redacted],We apologize for the delay is shipping your replacement Shark Iron. As discussed by phone today, we received your iron back yesterday. Unfortunately, we do not have stock for the GI468 Iron but we would be happy to offer you an upgraded model GI505. In an effort to expedite this for you...

we will place a new order and have this ship out to the address we confirmed over the phone. You will receive your replacement iron via FedEx ground shortly.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted]. x.[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
THe coffee maker is three months old what a way to make money off a consumer. If I wanted to have to spend 20.00 every three months to replace a maker that isnt working correctly I would of bought a cheaper coffee maker. They sell for $19.99 at any store if every three months I spend just in shipping due to a maker that doesnt work I could replace it every year. It seems crazy that a $119.00 product wont work more then 3 months at a time. Never mind what you spend in cleaning the machine every ten days. So what Ninja is saying is they purposly sell a coffee bar with great advertisment so that a consumer spends every three months over $30.00 to have the machine work correctly. I would rather go buy a new [redacted] that worked for two years plus I never had issues with it at the same price. I can do the same thing with the purchase of a frother of $19.99 that I do with a ninja that has cost me over $200.00 to clean and have just as nice of a cup of coffee at less of an expense. Thank you for the trust that consumer satisfaction is not your goal but to make money off consumers as a whole. A product should work for more then 3 months. I will go back to my [redacted] that is still working and I have to clean once every few months with out running it for three hours and be pleased. Ashamed I fell for all the great advertisement on what a wonderful machine it was. After all never had an issue with my ninja products but will not be purchasing any ninja product again if this is what consumer satisfaction is. WHen an Item cost more yearly to use then replace its not worth it. 
 Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or  resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]