SharkNinja

Ms. White,
We are sorry for the negative experiance you have had with returning your Shark Rocket order. Please find attached the email I sent to you today confirming the full refund of $89.90 was refunded to your credit card on 03.28.2014. This represents the 2x payments made of $44.95. I have requested the check in the amount of $58.04 which represents the refund of your shipping via UPS.
If you have any questions or concerns please do not hesitate to contact me.
Regards,
Aimee Weippert
[redacted]@euro-pro.com

Ms. [redacted],We are sorry to hear that you have had a negative experience with your Shark replacement as consumer experience is extremely important to us. Upon further review of your file we can confirm that the new replacement [redacted] had shipped on 05/06/2016. The [redacted]...

tracking number is [redacted] as is expected to be delivered by end of day on 05/12/2016.We sincerely apologize for the delay any any inconvenience this may have caused you. If you should have any questions please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team

Good Day Mr. [redacted],We understand your concerns and appreciate the need to receive the product before confirming the matter has been resolved. Our records now indicate that your product was delivered via [redacted] ground on 6/6/17. Tracking [redacted]. We sincerely hope that this matter was resolved to your satisfaction. If we can be of further assistance, please do not hesitate to contact us directly at 1-[redacted] Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are truly sorry to hear that you are dissatisfied with your Shark Rotator Powered Lift Away vacuum. If you find that this vacuum is not a good fit for you given your condition please feel free to return the order to us for a full refund. We would be happy to make a one time exception...

and offer to refund you the original shipping cost. For immediate assistance with returning the order please contact us directly at [redacted]. We thank you for being a loyal SharkNinja customer and we hope to do business with you again in the near future. Regards,SharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark Steam Mop as customer experience is extremely import to us. Due to the description of the loss of steam, It sounds as though the mop head may have become blocked due to a potential calcium build up. While we do...

recommend soaking the plastic mop head in a water and vinegar solution we certainly do not recommend adding vinegar to the water reservoir and this may damage the product. All nessecary use and care instructions are in the owner's guide which comes in the box with the Shark Steam Mop. It is important to read through this information to be sure you will use the product safely. In an effort to resolve this matter for you we would like to make an exception and offer to replace the product for you at no charge as a goodwill gesture. We will ask that you return your steam mop to us as well. We left you a detailed voice mail message this morning. Please contact us by phone at your earliest convenience so that we can make the necessary arrangements. We are available by phone Monday-Saturday, 9am-6pm Eastern at [redacted]. Regards,[redacted] on behalf ofSharkNinja

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience with your order as customer experience is important to us.When placing an order online it is important that your billing address and security code match that of your payment method. This will prevent the order from...

being flagged and canceled. This process is in place for our mutual protection.If you wish to place a new order for the dust away attachment ($35.95), dusting pad hard floor tool ($11.95) and under appliance wand ($35.95) we will be happy to do so at the prices listed in your original order. Please give our customer care representatives a call at your earliest convenience so that we may offer additional assistance. We can be reached Monday-Friday 8am-10pm EST and Saturday-Sunday, 9am-6pm EST at 1-8[redacted].We sincerely hope that this resolves the matter to your satisfaction. Regards,[redacted] on behalf ofSharkninja  Escalations Team

Ms. [redacted], I have attached the details of your refunds for your review. Please note that the check was requested in the amount of $43.32 (FedEx receipt submitted) and should arrive shortly via land mail to your address. The refund amount of $281.59 was processed as a second transaction directly to the [redacted] card on file ending in 5975, as promised. This amount was processed on 02/18. You should be able to confirm this with your credit card company although it may take 3-5 business days for it to reflect on the account.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted]

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark sweeper. In an effort to resolve this matter, we can make a one time exception and offer to repair or replace your Shark Sweeper at no charge. (less shipping) We will document your file as such. To take advantage of this offer please call us at [redacted] to make the arrangements.Regards,SharkNinja Escalations Team

I want to return the vacuum which is wanted to do to begin with. Shark has gone in circles from the beginning. I do not believe that I will get a refund if I pay more money to have my account hold removed. You will simply say it is past the return date once you have my money. This is the run around that I have been given from the beginning. What will happen to tif I ship it back at my own expense? Your response us not acceptable or reasonable or good customer service. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with your Shark website experience. I have left you a detailed voice mail message asking you to call me directly to discuss the matter in further detail. Upon reviewing the website I have found that the Home & Car Detail Kit is listed...

at $39.95 plus $7.95 shipping for your vacuum. When on our website please select your vacuum model (NV500) and then select "parts & accessories" this will bring you to the page where we list all available accessories for your model. I have attached the print screens from the website showing the cost of the kit and the checkout screen. Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] X.[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. HOWEVER, Shark Ninja states in their response that someone from their team "will be reaching out to you TODAY" and as of 3:00 PM EST that has not happened. This means that my acceptance of the companies response is dependent on my being contacted to resolve my issue with delivery. I would further state for the record that at no time was I ever apprised of the fact that my use or [redacted] precluded prompt delivery of my order. This fact is critical in resolving this dispute as [redacted] is listed as a legitimate means of legal tender without condition on the Shark Ninja WEB order site. This, to me, is a gross dereliction of due diligence on the part of Shark Ninja and should be rectified.  As a result of this gross oversight I believe it to be in the best interest of the public to either strike [redacted] as a means of payment or provide adequate explanation as to the consequences of such payment. As a "mere" customer I realize that I do not have any legal status to demand this action be taken but I can state my opinions in reviews of this deception. 
Regards,
[redacted]

Mr. [redacted],We are very sorry to hear that you have had this experience with your Ninja Blender. Our records indicate that you spoke to one of our claims agents on 10/05/2015 and it appears as though this has been taken care of for you. If there is anything else we can do or should you have any...

questions please do not hesitate to contact us directly.Regards,SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
[Before I accept this response I will need to be provided with a tracking number and an exact date on when my part will arrive. I will need clear communication on the status of my order, I have been without a working vacuum for about a month..]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
]this is the standard policy but this is not only the second defective product in addition your representative gave the wrong information so now I am stuck until the 8th defective product and I will have spent over $300 you should have told me I could return to [redacted] you steered me wrong and gave me a defective product you should let me return this item finally I don't want another product from you
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with your previous customer service experience. We were unable to locate a file within our database using your name and phone number. It is for that reason we are asking you to contact customer service for immediate resolve. The number to reach them is [redacted]. An agent is standing by ready to assist. Regards,SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Hello,My vacuum was purchased at [redacted] on May 15th for 179.99 [redacted]I have not reached out to the company before my contact with the Revdex.com.   I expect the vacuum I purchased to meet the promises made by the manufacturer and it has not.  I would like a full refund or a new vacuum that doe meet the promises madr by your company sent to me as soon as possible. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Sorry missed your call.  I tried calling you back but unable to get a hold of you.  Please mail the replacement to the address on file with Revdex.com     Thank you Regards,
[redacted]

Good Day Ms. [redacted],We have demonstrated that we will flex our policies in order to resolve this issue, but we have not received any of the information from you that would allow us to move forward. Unfortunately, without the requested documentation we cannot proceed. Should you gain possession of the documentation we have requested, please reach out to us directly so that we may offer immediate assistance.Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you have had this experience with your Ninja product and services. As discussed via phone on 02/05 & 02/06 the 2nd shipment was intentional and you were not over billed. The 1st shipment was intended to be the cookbook & cups and the 2nd shipment was to...

be the Nutri Ninja blender. I have refunded the shipping & tax that was billed for the second shipment ($32.75) and have offered to send a second Nutri Ninja Blender as compensation for the experience. We appologize for the confusion and hope that you now view this matter as resolved. Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]