SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I received the floor nozzle yesterday. Unfortunately this one does not work either. When it is on (clicked in firmly) the roll brush will not engage. The indicator light on the floor nozzle does not go on. This was the 6th attempt that shark has made and unfortunately the vacuums and parts simply do not work (all with the same problem). To clarify with shipping, the agent told me about the shipping. As I stated with her, I am refusing to pay for shipping when the items shark sends me does not work, this is unreasonable. Furthermore, I bought an original vacuum and it did not work and neither do any of the ones they sent me. This is obviously a problem with the design. Please keep in mind that I have now gone since Thanksgiving with no vacuum. This is unacceptable. I paid good money for a vacuum and cannot seem to get one that works. I am requesting a full refund. I have not called the customer service number to complain about this one also not working because I know it will take at least an hour only to be told that a supervisor will call me back. It usually takes at least a week for the supervisor to call me back. In addition, there will be a discussion that I need to pay for shipping. This again is unacceptable. I only wanted a vacuum that works and shark has not provided one. Shark has also stated they do not give refunds. Keep in mind they also have failed to provide a vacuum that works, remember, the original one I bought did not work and their large flyer with colorful lettering said, DO NOT RETURN TO THE STORE" I regretfully called them (as instructed) and they have failed to provide a me with a working vacuum. For these reasons, I'm requesting a full refund.    
Regards,
[redacted]

Mr. [redacted],We are sorry to hear you have had a negative experience with your Shark Rotator vacuum. Our records show that we did honor your VIP warranty by placing an order for a motorized floor nozzle at no charge to you. Unfortunately, this part was on back order. We do apologize for the...

delay. The good news is our records show that your order shipped on 12/11/2014. Your FedEx tracking number ([redacted]) indicates the estimated arrival date is 12/20/2014. Should you have any questions please do not hesitate to contact us directly.Regards,[redacted]Euro-Pro Escalations team[redacted] x. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as...

resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I received a replacement vacuum and am satisfied.
Regards,
[redacted]

Mr. [redacted],We are sorry to hear that you have had a negative experience with Euro-Pro. As explained over the phone today, if an item is not in stock we reserve the right to replace the model with one of equal or greater value. The S3550 we sent you is of greater value then the original SE450. We are...

sorry to hear that you are dissatisfied with the replacement chosen for you. As a one time exception and in an effort to resolve this matter I can offer to send a [redacted] pre paid return label for return of the S3550 Shark Steam Mop and replace it with the S3601 you have chosen. We sincerely hope that this will resolve the issue for you.Should you have any questions please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]

We are sorry to hear that you are dissatisfied with [redacted] product and services. We would be happy to honor your warranty agreement and take the product in for repair or replacement. We will ask you to call our [redacted] Team for immediate assistance with setting this up for you. Regards,Euro-Pro [redacted] Team###-###-####

Good Day Ms. [redacted],We are sorry to hear that you have had this experience with your Ninja Coffee Bar as customer experience is our highest priority.Our records indicate that since this complaint posted a member of our escalation team was able to contact you and suggest a few things to try. In...

the event this does not resolve the matter, please do not hesitate to contact us directly.We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you are dissatisfied with your warranty as SharkNinja offers best in class warranties on our products.We have been unable to locate your file in our database with the information you provided here. Did you contact SharkNinja directly regarding your Ninja...

Blender? We would be happy to review your options with you over the phone. We have also attached the warranty terms for your records. This information is located in the owner's guide which you received in the box with your product. The warranty terms are also located on our website.Should you require additional assistance please do not hesitate to contact us directly at [redacted] Best Regards,Aimee on behalf ofSharkNinja Escalations Team

Mr. [redacted],We apologize for the delay in receiving your motorized floor nozzle. Unfortunately, the part is not available at the distribution center. Our records show that you have canceled your order but if you were to place the order it will sit in priority sequence and will ship as soon as the part...

becomes available. If you would like assistance with placing a new order please contact us. We apologize for any inconvience this may have caused you.Regards,Euro-Pro Escalations Team

Good Day Mr. [redacted], We are sorry to hear that you have had this experience with your Ninja Coffee Bar, as customer experience is our highest priority. We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. Your Ninja Coffee Bar, purchased on or...

around July 2016 comes with a 1 year limited warranty. We have attached a copy of thewarranty for your records. Please review your warranty terms. Under standard warranty practice, in the event SharkNinja can not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you. We simply ask that you pay $19.95 plus tax for return shipping. This is a third party charge and is non refundable. This information is available in your owner's manual that arrives inside the box with the product. (attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience as customer experience is our priority at SharkNinja.Unfortunately, we have been unable to locate your file with the information provided within this complaint. Can you please contact us at your earliest convenience so...

that we can look into this matter for you? We can be reached at 1-[redacted] Monday-Friday, 8am-10pm EST.Please ask to speak with our escalation team. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I did not receive a model of equal value.  It is much lower quality.  EX;  The cord id much shorter, the hose is much shorter and doesnt reach like the old one did, I used to have a one push button to empty the filter, now there are two latches that need two hands to empty, the dirt does not asily fall out,there is a larger center that causes all the dirt and dog hair to clump towards the top of the filter needing pulled out by hand to empty, there is a larger bulky handle on the repacement that causes the vaccuum to CONSTANTLY fall over, its top heavy..The dirt filter is larger and bulky and bangs into furniture as I try to go around.  The model I had was sleek in design and of much better quality.  I was given a lower quality model and it is not acceptable.  I was told the "same" model nv22 was not available...I see [redacted] has it!...it sells for over $50 more than the low quality model I received.
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you have had this experience with your BL480 Ninja Blender. In an effort to resolve this matter we would be happy to make an exception and send you a replacement extractor blade at no additional cost to you. We sincerely hope that this resolves the issue. Should...

you have any questions or concerns in the future please do not hesitate to contact us directly for immediate resolve. Regards,SharkNinja Escalations Team[redacted]

Ms. [redacted],We are sorry to hear you have had a negative experience with your [redacted] order. We will verify on our end why you had not been contacted regarding canceling the order. Our records indicate that the order had shipped on 02/02/2015. The [redacted] tracking is [redacted]. The expected...

delivery date is 02/07/2015. Please refuse the order. As soon as it is received back we will refund your payment in full. We apologize for any inconvience this may have caused you. Should you have any further questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Ms. [redacted],
We are sorry to hear about your experience with your Shark Rotator vacuum. Our records indicate that we had shipped you replacement floor nozzle in hopes that this would resolve the issue for you. Our records show that a supervisor had returned your call as requested on 11/13 and left a...

detailed voice mail message at [redacted]. If the replacement floor nozzle has not resolved the issue we would be happy to arrange for return of your vacuum for repair or replacement under your warranty agreement. We can offer a FedEx pre paid return label and waive the return shipping as well. I will leave a detailed note in your file so that this can easily be arranged with a customer service agent. Please call [redacted] and provide cr [redacted] as reference.
Should you require further assistance please do not hesitate to contact me directly at [redacted] X. [redacted]
Regards,
[redacted]
Euro-Pro Escalations Team
[redacted] X.[redacted]

Mr. [redacted],We are sorry to hear that you are dissatisfied with the options currently available to you. While we are sorry to hear that you are experiencing an issue with your iron, our records show that this is not the original iron you had purchased. Our records indicate that you had purchased your GI468 Shark Iron in the year 2010 and your GI435 Shark Iron in the year 2012. Your initial call to Shark was on 02/03/2014. At that point you had already exceeded your warranty term of 1 year. The warranty term begins with the original date of purchase and expires one (1) calendar year from that date. I have attached the warranty information for your records. That being said, in an effort to resolve the matter for you we had made an exception on 02/05/2014 and replaced the GI435 Iron at no cost to you. Then again on 05/20/2015 we decided to make one final exception and offered to replace the GI435 Iron for 1$ under our "Make it Right" program. Often times the strain on the electrical cord is associated with the use and storage of the cord and can happen over time if the consumer does not take proper precautions.I am sure you can agree, we have done our best to satisfy each request for a replacement at no charge in the past despite being out of warranty. Unfortunately, we can not continue to replace the iron for you at no charge. Going forward you will be asked to return the iron to us for repair or replacement outside of your warranty which would be an out of pocket expense.Should you have any questions or wish to move forward with the repair please contact us directly for immediate assistance.Regards,SharkNinja Escalations Team[redacted]

Good Day Mr. [redacted],We are sorry to hear that you've had a negative experience with your Shark Navigator as customer experience is extremely important to us here at SharkNinja.Please email your sales receipt to [email protected] and we will be happy to refund you the purchase price of...

your new Shark vacuum via check. Please include your full name and customer reference number ([redacted]) in your email.Again, we apologize for the experience and any inconvenience this may have caused you. We hope that this resolves the matter to your satisfaction.If we can be of further assistance please do not hesitate to contact us directly.Best Regards,[redacted] on behalf of SharkNinja Escalations Team###-###-####

Mrs. [redacted],Unfortunately, I do not have any record of your call. Should you have any questions and would like to contact me directly, please reference cr [redacted].Again, our records indicate that you had placed the order for your Shark Pro Steam and Spray Mop on 08/15/2014 but called in on 12/04/2014 to inquire about an exchange and advise us you were dissatisfied with your purchase. This far exceeds the 60 day trial period. "Any purchase made directly from Euro-Pro, online or through our call centers, may be returned within 60 days of receipt for a full refund of the purchase price (less shipping and handling and restocking fees). Euro-Pro will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60 day money back guarantee."On 12/04/2014 as a good faith gesture we had offered you a 20% discount on you order, which you had accepted. At that point $40.22 was applied to the order, reducing future payments. Please review the attached document.Should you have any questions please do not hesitate to contact us directly.Regards,[redacted]Euro-Pro Escalations Team[redacted]

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark product and services. Our records show, the order was placed for the Wide Upholstery Brush. Unfortunately, this attachment is on back order. You would have received email confirmations advising of the status of this...

part. Your order is currently in priority sequence and should ship in the next 4-6 weeks. We appologize for any inconvenience this may have caused you.Should you have any questions please do not hesitate to contact us.Regards,Shark Escalations Team###-###-####

Mrs. [redacted],We are sorry to hear that you have had this experience with your Shark portable steamer. As discussed over the phone today, I will mail you a [redacted] prepaid return label by mail for return of your [redacted] order. Once the order is received back we will refund your debit card on file. Please...

allow 3-5 business days from the date the order is received for this refund to process to your account.If you have any questions or concerns please do not hesitate to contact me directly.Regards,Aimee WeippertEuro-Pro Escalations Team[redacted]