SharkNinja

Mr. [redacted],We are sorry to hear that you have had this experience with your Shark Iron. I have attached the warranty terms & use and care instructions located in your owners manual for your records. Should you be outside your warranty term you can return the iron to us for repair or...

replacement at your cost. We also have several programs in place to assist you when your warranty term runs its course. Please contact us for further details. We are here to help.Regards,SharkNinjaEscalations Team[redacted]

Mr. [redacted],We are sorry to hear that you have had this experience with your Shark Vacuum. Under normal circumstances we would attempt to troubleshoot the issue over the phone and if that does not work we would ask you to send the unit in for repair under your warranty (if applicable) or if it is...

determined that a replacement part would correct the issue then you would be asked to purchase the part. Replacement parts are not covered under your warranty agreement. Please review the warranty in your owner's manual for future reference. In an effort to resolve this we are willing to make a one time exception and offer to send you the part at no cost. Please allow 3-5 business days to received it via [redacted] ground.Should you have any questions or concerns please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team[redacted]

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark vacuum. Our records show that the part shipped via [redacted] ground on 05/01/2015. The tracking number is [redacted]05. This part was delivered on 05/12/2015. We sincerely apologize for the delay and any...

inconvenience this may have caused you. If for any reason you have not received the part please contact us directly for immediate assistance.Regards,Euro-pro Escalations Team###-###-####

Good Day Ms. [redacted],We sincerely apologize for the delay in receiving your replacement Ninja Coffee Bar as customer experience is our highest priority.As previously discussed, this was a unique situation as we were in the middle of our year end inventory count. All shipping was at a stand still and...

did not resume until 01/08/2018. Our records indicate that your order shipped out in priority sequence on 01/12/2018. Your [redacted] tracking number is [redacted]. According to the [redacted] website, your order should arrive by end of day on 01/18/2018.We apologize for any inconvenience this may have caused you and hope that you will enjoy your new Ninja Coffee Bar. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],Our sincerest apologies for the delay in shipping your replacement parts. This is not the experience we want you to have as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you we have canceled the pending order for the...

replacement parts and have arranged to send you a complete new replacement Shark Rotator Powered Lift-Away TruePet vacuum, model NV750W. We simply ask that you allow the 3-5 business days to receive the vacuum via [redacted] ground service.We sincerely hope that this matter has been resolved to your satisfaction. If we can be of further assistance, please do not hesitate to contact us directly.Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience with your order as customer experience is important to us here at SharkNinja.Our records indicate that the payment made on 05/22/2017 in the amount of $92.99 was successful. The order is now paid in full and your file...

has been removed from collections.Should you require further assistance please do not hesitate to contact us directly at 1-[redacted] and reference cr [redacted]. Regards,[redacted] on behalf ofSharkNinja Escalations Team

We sincerely apologize for the delay in our return call. As discussed, I have authorized the refund to your credit card in the amount of $7.00 to reflect the different price point of the pet power brush sent to you. I have also placed a no charge order for a replacement pet power brush to replace your defective brush. We sincerely hope that we have been able to resolve the matter for you.Should you have any questions please do not hesitate to reach out to me by email for immediate assistance.

Ms. [redacted],We are sorry to hear that you have this experience with your SharkNinja order and refund. As discussed by phone today, we have processed the refund to your [redacted] account today in the amount of $471.30. We sincerely apologize for the delay and any inconvenience this may have caused...

you.Should you require additional assistance please do not hesitate to contact me directly. Regards,SharkNinja Escalations Team[redacted]

Good Day Ms. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is our highest priority.Upon further review of your file we see that you spoke with a customer care representative several times over several days in an effort to resolve the matter. We...

show contact was made on 2/3, 2/7, 2/16 & 2/21. We had offered a replacement Shark Duo Clean Powered Lift-Away in exchange for return of your original product. We even offered to pay the return shipping and provided a pre-paid return label via email on 2/3/18.As soon as we had confirmation your original product was scanned at [redacted] for return, the system would release your replacement and that we asked you to allow 3-5 business days to receive the product from that point.The tracking on your replacement is [redacted]. [redacted] shows the item is in transit to you and should arrive by end of day on 2/27/18. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you are dissatisfied with the information provided. In order for us to better assist you with your Shark Cordless Vacuum we will as you to return the vacuum to us for repair or replacement under your warranty terms. If you should have any questions or concerns...

regarding this process please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team[redacted]

Good Day Ms. [redacted],We are very sorry to hear that you have had a negative experience as customer experience is important to us here at SharkNinja. Upon further review of your file we can confirm that we are currently awaiting arrival of our replacement stock. We sincerely apologize for the delay...

and for any inconvenience this may have caused you. In an effort to resolve this matter for you we have placed an order for a replacement Shark Rotator Powered Lift-Away TruePet vacuum at no additional cost to you. We will ask that you allow 3-5 business days to receive your new vacuum. The order for the replacement parts has been canceled. We hope that this resolves the matter to your satisfaction. Should you have any concerns, please do not hesitate to contact us directly for immediate resolve.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:The business has not attempted to make contact about repair, replace, refund of their product.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I have rejected the business response, for several reasons.   Firstly, I have explained many times to various SharkNinja Customer Service Agents that I needed to know last week whether they were going to expedite shipment of brand-new replacement parts for the Nutri Ninja Bowl Duo with Auto IQ Boost (model [redacted]).  It was a simple question that they seemingly were either unable or unwilling to answer. As you can see from my complaint, this has been dragging on since the 7th Feb. without any action ...... until now.  I made it clear last week that if I didn’t receive a prompt response from SharkNinja, I would have no option but to make a 3 hour round-trip to the nearest [redacted] store – which I did, at great inconvenience.  [redacted] has excellent customer service, but it is not their responsibility to correct a situation caused directly by SharkNinja’s failure to promptly and effectively handle defective products.   Therefore, I do not have the original defective parts to return to SharkNinja.  Even if I did, I certainly would not be going out of my way to find a drop-off location to return something that is clearly defective and used lightly for only 4 weeks, yet you won’t even insure for return shipping.  That is not my responsibility!Since replacement parts are no longer an option, I am now requesting compensation to cover a road trip of approximately 160 miles/3 hours that should not have been necessary to undertake.  I am also requesting - again - an apology from a manager for the condescending, snarky attitude I received over the phone from your Customer Service Agent ([redacted]).Please do not contact me by phone again - all contact should be made through the Revdex.com complaint.Thank you for re-sending the link to the Business Response, so that I could add my reasons for rejecting their response. I see that the complaint details are now indicating that the business has issued two responses, whereas they have only issued one response regarding a resolution. They did not act quickly in response to numerous requests made to SharkNinja last week for expedited shipping of the replacement parts. I had already informed them that I would have to make an unplanned trip to the nearest [redacted] store to return this defective item. SharkNinja contacted me by phone message this morning, even though they are supposed to make their response via the Revdex.com website. They expected me to provide both a shipping box, packing materials & insurance to return defective parts to them - which would be unacceptable even if I still had the defective parts. They even expected me to find the nearest [redacted] drop location, rather than arrange for pick up of return from my home. I have yet to receive the written apology I requested for the attitude of the CSR. Since I have had to make a 3 hour round trip of approx. 160 miles to address this matter directly with [redacted], I am now requesting compensation.   
Regards,
[redacted]

We are offering you a discount on your order for any inconvenience this may cause. You can take advantage of this offer by returning the call to [redacted]. Please provide reference number [redacted]. Your file has been documented to reflect this offer. Should you have any questions regarding the discount please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team

Good Day Ms. [redacted], We are sorry to hear that you have had this experience with your Shark Vacuum as customer experience is our highest priority. We, at SharkNinja are proud to offer consumers best in class warranties on their SharkNinja products. Your Shark Cordless Vacuum, purchased on or around...

12/25/16, comes with a 1 year limited warranty. We have attached a copy of the warranty for your records. Under standard warranty practice, in the event a SharkNinja can not ship your model vacuum in a timely fashion we reserve the right to replace your vacuum with one of equal or greater value. If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directly.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience with your Shark order.Upon further review of your file we can confirm that the missing dusting brush, mini motorized brush, under appliance wand and accessory bag have shipped out to you on 09/08/2017. [redacted] ground...

tracking number is [redacted]. Tracking confirms this was delivered to you on 9/12/2017.If you should have any questions or concerns please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
My bank is sending me the last bank statement showing this deduction because May is as far back as my computer will go on my bank statements. Shark has received 5 payments, that is why they are asking for 2 more payments! When I ordered this vacuum I told the lady their website states 5 payments, not 7, so she told me she would take 5 payments since that is what their website showed and they canceled my warranty saying I owe 2 more payment. Why would I pay the an additional $100 for  a broken machine they will not warrant? Then they want me to pay shipping there and back totaling $140 for shipping, this is more than half of the cost of the vacuum! This company has complaints all over the internet for them doing the same thing to other customers. This is a very crooked and corrupt company
Regards,
[redacted]

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience with your Ninja Coffee Bar as customer experience is our highest priority.We will be reaching out to you by phone in the next 1-2 business days to offer you options for resolving your matter.  We look forward to...

working with you. Best Regards,[redacted] on behalf ofSharkNinja Escalations team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com: they have not offered anything that is nearly close to acceptable considering they straight out lied to me numerous times have lied to other people as well in addition they've blocked me on social media so I'm not sure how I'm supposed to communicate with them there and when I do call and leave a message nobody returns my call so I'm not sure exactly what I'm supposed to do to speak with them in addition I had asked to speak with somebody above just a customer service representative and they told me that was not possible I will not accept anything less than what I've asked for considering they have lied they fraudulently took my money by fraudulently telling me that something else was true when in fact it was not they have refused to pull the call which I told them existed and what date I placed it and they have done nothing of that sort to prove that they in fact did lie they need to be held responsible for their actions
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]