SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you remain dissatisfied with our offer to resolve this matter for you.While we did not agree with your claim that this vacuum was falsely advertised we did, however, offer to refund you for your purchase as a one time exception and gesture of good will. If you are no longer interested in this option, please let us know. That said, if you are interested in moving forward with your request to have the product refunded, please email the valid sales receipt so that we may process this request for you.If you have any questions regarding next steps, please feel free to reach out to us directly. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you immediately, we have arranged to ship you a brand new NV355, Shark Navigator Lift Away vacuum at no...

charge due to the unforeseen delay with your replacement parts. You will receive the order confirmation via email today and a shipment confirmation with the tracking number as soon as the item ships. We ask you to allow 3-5 business days to receive your new vacuum via [redacted] ground service. We have taken the liberty to cancel the order for the replacement parts as they are currently on back order status.We sincerely hope that this resolves the matter for you and if you should have any questions please do not hesitate to contact us directly. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Mr. [redacted], We are sorry to hear that you are dissatisfied with the replacement Shark Rotator Powered Lift-Away TruePet. In an effort to resolve this matter for you we are willing to make a one time exception and offer a refund on your original purchase. To take advantage of this offer, please refuse delivery of the new vacuum so that it is returned to us for processing. For more information on how to do so please contact FedEx and provide this tracking number [redacted]. If the new vacuum has already arrived and you prefer to return it, please return to sender. We will ask that you email your original sales receipt to [email protected] and be sure to include your name and customer reference number. Your cr is [redacted]. Once the product and your sales receipt is received we will process the refund via check. Please allow 12-14 business days to receive the check in the mail.Should you have any questions or concerns please do not hesitate to contact us directly at [redacted].Best Regards,Aimee on behalf of SharkNinja Escalations Team

Mr. [redacted],We sincerely apologize for the delay in receiving your replacement vacuum. I can confirm that the order was placed for you. You will receive an email with your tracking number today.Please allow 3-5 business days to receive the vacuum to your address. If you do not receive the vacuum...

please feel free to contact me directly for immediate assistance. We apologize for the delay and any inconvenience this may have caused you.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Mr. [redacted],We sincerely apologize for the delay in reaching our claims department. We appologize for any inconvenience this may have caused you. As discussed by phone this morning, we will arrange to have your Shark vacuum returned for quality testing. You will receive an email from [redacted] shortly....

Please use this to cover your return shipping. The arrangements have been made to send you a new replacement vacuum. We thank you for taking the time to let us know about the issue you are having.Should you have any questions please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team###-###-####

Good Day Ms. [redacted], Under standard warranty practice, in the event SharkNinja can not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you. We simply ask that you pay $19.95 plus tax for return shipping. This is a third party fee. This information is available in your owner's manual that arrives inside the box with the product. If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience with your Shark Vacuum as customer experience is our highest priority. Given the replacement parts were unable to resolve the matter for you it is important for us to have the vacuum returned for analysis....

Once the pre-paid return label is scanned at the [redacted] location, we release the free replacement. We ask that you allow 7-10 business days to receive the replacement.If you should have any additional concerns please do not hesitate to contact us at 1-[redacted], Monday-Friday 8am-10pm EST or Saturday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:Thank you for helping to resolve this situation. I do not have mind paying for the blender in another secure form of payment and am still willing to if they want to set something up like that. I am, however, glad at their generosity and desire to build costumer goodwill by saying that they will let me have it free of charge. I truly feel badly that they did not get their payment for the blender. If they want me to have it as a complimentary blender, as they stated, and not accept another form of payment, than that works for me I guess. I am truly thankful to Shark Ninja for their generosity!
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you have had this experience with your Shark vacuum as customer experience is our highest priority.We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. Your Shark vaccum purchased on or...

around December 25th, 2017 includes a 5 year limited warranty. We have attached a copy of the warranty for your records. Please review page 15 for detailed information regarding the warranty terms. (attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretion. Our records indicate that in an effort to keep the cost down we offered a replacement product at no charge and all we ask is that you return your original product to us at our cost. Otherwise, we can offer a replacement floor nozzle for $119.95 plus tax and shipping. This option does not require you to return the original vacuum or part to our facility.If the second option is more convenient for you please do not hesitate to contact us directly for assistance.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with your Shark Cordless vacuum purchase.Upon further review we were unable to locate a file with your information in our database. In order to better assist, can you please forward your customer reference number and the phone number...

you would have provided at the time of your call to our customer service team? Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The detailed message was only to offer me paying extra money. That is not resolving anything for this matter. I need solutions for this issue. I should not have to pay extra money for a brand new vacuum  that was trouble shooted by your tech not being able to figure out what was wrong and now you are stating it’s not covered by the LIMITED warranty. This is just upsetting.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Mr. [redacted],We understand that you are dissatisfied with the back order period for this part and we are sorry that you had a negative experience with Shark. Customer experience is truly our highest priority.We assure you that we have gone above and beyond to dismantle a new product at the distribution center just so that we can send you the part you need to avoid having you wait any longer, as you had requested.We trust that this matter has been resolved to your satisfaction and we thank you for your understanding. If you should have additional concerns please do not hesitate to reach back out to me by phone. I can be reached at 1-[redacted] X. [redacted]. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that the complementary replacement battery and charging adaptor did not resolve the issue. Please do not hesitate to contact our escalation team for immediate assistance with sending your Shark Cordless Hand Vac in for repair under your warranty. If you should have any questions or concerns related to your warranty terms or repair process, please contact us.Regards,Euro-Pro Escalations Team[redacted]

Mr. [redacted],We are sorry to hear that you are dissatisfied with your experience with [redacted]. When a product is in need of servicing it is important to call us and arrange for the return so that we are aware the unit is coming in and that appropriate documents are included in the box. Our records show...

that the [redacted] then [redacted] came in without our knowledge and without the check in the box for return freight ($19.95). Please see the warranty conditions in your owners manual for further detail. A member of our escalation team had tried to reach you by phone on several occasions in an attempt to resolve this. In an effort to expedite this for you we can make a one time exception and send you the replacements and cover your return freight. Please note that unfortunately the [redacted] is not in stock. In these cases Euro-Pro reserves the right to exchange the model for one of equal or greater value. We will ship you the [redacted] & [redacted] as compensation for the [redacted]. The order has been placed at no charge and will ship via [redacted] ground to the address on file. Please allow 5-10 business days. Should you have any questions or concerns related to this please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team###-###-####.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Unfortunately, I have only had this iron for five months. If the product has a one year warranty then I am well within the warranty period. I respectfully request an upgraded replacement as this particular model has been replaced twice already.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
A brand new replacement Shark arrived today, so thank them for me!!!!!!!!!!!!!!!!!!!!!!!!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
If you look back further in your records, our first communication was in September 2017, whether it was under the name of [redacted] or [redacted]. At that time a replacement filter was to be sent to me, but it was on back order until 11/9.  I was told nothing further could be done for me until it was received.  This was not shipped out until many weeks after that projected date & only after I once again, had to call & request the piece. After multiple calls,  I was told that a new unit would be shipped out & I could return the broken on in the same carton. It was explained that policy was no longer in place, but an exception could be made as I had so many delays and problems and not had the use of my vacuum for several months. This was only after multiple attempts on my part to have it repaired! Unfortunately, I did not realize I would receive such poor service or I would have kept recordings of the conversations & copies of the emails.I have owned a shark product in the past & had very good service. I am the one that suggested to my fiancee' that we buy the newest model. I am appalled at the lack of service and responses from your current customer support team. Also, that I had to request to speak to a manager on three separate occasions & no one was ever available. I did receive a call back on only one of those requests. I suggest a copy of this goes to [redacted], CEO Of SharkNinja, but I know it will not transpire. [redacted]I received the new unit today, but I will NEVER suggest your product to another person.  The headaches, aggravation & time spent on this is definitely not worth it!!
Regards,
[redacted]

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience with your order.The orders were canceled due to the fact the model was temporarily on back order. Once it is in back order status we were unable to switch it because the order was set up with a [redacted] account. If you...

wish to have the order shipped to you, we would ask that you provide a valid credit card. If you should have any questions or concerns please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team