SharkNinja

Good Day Ms. [redacted],As discussed by phone today, we are sending a new, upgraded Iron, model GII505 as compensation for the negative experience. We sincerely apologize for the delays and and for any inconvenience this may have caused you. We will be sure to open a claim with [redacted] regarding your original replacement.In the event you do not receive this iron within 3-5 business days I will ask that you reach out to me directly so that we can move forward with your refund.We hope that this matter has been resolved to your satisfaction. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team[redacted]

Ms. [redacted],We are very sorry to hear that you have had this experience with your Shark Cordless Vacuum as customer experience is extremely important to us. As discussed by phone today we would like to make an exception given the circumstances and offer to have the product returned at our cost....

In return we would like to offer to refund you the purchase price. Please forward your sales receipt to SharkNinja directly via email so that we may process the refund check. If you should have any questions please do not hesitate to contact us directly at ###-###-####. Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I have thrown the unit away. I was not going to pay for shipping either way. If that's the best you can do then I will not ever buy another shark product and I have many friends and business contacts I will relay your lack of customer satisfaction and urge them not to buy your product as well. I realize it's only about $35.00 or so but it's the principle that matters to me and it should matter to you.
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],We apologize for any inconvenience this may have caused you. We have made arrangements to ship you a replacement NV500 [redacted] Rotator Vacuum. I left you a detailed voice mail message today to confirm. This vacuum will be shipped at no charge to you as compensation for the delay in receiving your replacement motorized floor nozzle. You will receive an order confirmation via email. Please allow 7-10 business days to receive the vacuum via FedEx ground.If we can be of further assistance, please do not hesitate to contact us.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Good day Mr. [redacted],We are very sorry to hear that you had this experience with your Ninja Blender as customer experience is our highest priority.Our records indicate that you have been in communication with our claims team since this complaint was submitted. Please continue to communicate with...

SharkNinja directly, regarding the accident that occurred.If you should have any questions or concerns please do not hesitate to contact us at 1-[redacted] Monday-Friday, 8am-10pm EST or Saturday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],We are very sorry to hear that you have had this experience with your Shark Rocket Ultralite PowerHead Vacuum. Customer experience is extremely important to us. Our records indicate that since filing this complaint you have been working with our escalations team regarding this vacuum and...

your experience. We will ask that you continue to do so. Should you have any questions or concerns regarding the process, please do not hesitate to contact us directly at [redacted]. We are available to you from Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Good Day Mr. [redacted],We are truly sorry to hear that you are dissatisfied with your warranty.If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know. contact us directly for immediate assistance. We can be reached at 1-[redacted] Monday-Friday, 8am-10pm EST and Saturday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
You are still claiming that I placed an order in 2010 for a Steam Mop. It is difficult to place an order from an address I did not reside at until 3 years after the order was placed, and furthermore, it is impossible to place an order with a credit card in which the information does not match the billing address. Why don't you people face the fact that some it in your organization screwed up? Thankfully, I found someone working for you that has some common sense, listened to my issue and deduced that I was right. My order was resubmitted by this supervisor and I have received it. I still want my name cleared from the order sent to some person in New York that I have never known. Furthermore, I want proof that this has happened.
Utilize your education if you have any, [redacted]

Ms. [redacted],As discussed, we will move forward with the claim. Once all documentation has been received we will review. Should you have any questions or concerns regarding your claim please do not hesitate to contact us directly. We appreciate your time in this matter and apologize for any inconvenience this may have caused you.Regards,Euro-Pro Escalations Team###-###-####

Good Day Ms. [redacted],We are sorry to hear that you had a negative experience as customer experience is our highest priority.We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. The limited warranty terms indicate that wearable parts are not...

covered under this warranty. This information is available in your owner's manual that arrives inside the box with the product. If you should have any questions regarding your warranty terms, please do not hesitate to contact us directly, Monday-Friday, 8am-10pm EST or Saturdays, 9am-6pm EST at 1-[redacted]. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team .

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  If they are not able to just supply me with a shipping label and refund, then I will just call it a loss.   I am on the phone all day at my job with insurance companies and by the time I get home, I want nothing to do with having to go through the whole thing again over the phone.   I've spent a considerable amount of time explaining the situation to them via their customer service email, and then again to you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have tried to send you a copy of my [redacted] statement.  We are seniors and technically challenged.  Cannot believe your can not tell from your records that we were charged in US funds. Regards,
[redacted]

We apologize for any inconvenience this may have caused you. Our records indicate that your refund in the amount of $269.24 has been processed on our end. You should see this amount posted in the next few business days. The second charge listed was not billed by Euro-Pro. All charges from us will say "Euro-Pro" and list our toll free number. My records show that we have refunded you the total amount charged.  If you have any further questions or concerns please do not hesitate to contact me directly. Regards,[redacted]
[redacted]
[redacted]

Good Day Ms. [redacted], Again, we are truly sorry to hear that you have had a negative experience with your order. While SharkNinja did experience an unexpected issue with our [redacted] account, the matter has since been resolved. In an effort to resolve this matter for you, we went ahead and waived the balance of your order. ($35.70) Please enjoy your complementary Tritan 24oz Nutri Ninja cups. We sincerely hope that this resolves the matter to your satisfaction. If we can be of further assistance please do not hesitate to let us know.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience as customer experience is our highest priority.Please forward additional information to support your claim that your vacuum offers free filters for life. Upon further review of your owner's manual we were unable to...

confirm this. Please attach the document to your response for our review. Otherwise, feel free to contact me directly to review the matter in further detail.We can be reached at 1-[redacted], Monday-Friday, 9:00am to 5:00pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I really don't know what part of this you don't understand. This is the second Shark that I have purchased that does not work, and can not be fixed, (according to your customer service troubleshooter). We have not received any calls from a supervisor from your company to our phone [redacted]. We made five calls, and asked to speak with a supervisor, and was told there were none available and we would get a call. My husband has pancreatic cancer, I do not have the time nor the energy to go any further with this. I can not and will not pay anymore money to Shark. The right thing to do is to replace this vacuum. If you choose not to that is your choice. If you want this one back I have already told you I would send it back, but I am not paying to return this, and I don't think I should have to provide a box and any added expense to do this. I have more important things to worry about than this vacuum. My mistake was thinking this was a reputable company.   ]
Regards,
[redacted]

Ms. [redacted],We are sorry to hear you have had this experience with canceling your order. We apologize for any inconvenience this may have caused you. I had tried to reach you by phone today to offer my assistance. Under normal circumstances shipping is non refundable but seeing as you had tried to...

cancel the order prior to it shipping we can certainly make an exception in this case. Please contact me at your earliest convenience. We can arrange for you to email me your shipping receipt. I will have a refund check sent to you to refund you for incurring the cost to ship the order back to us. Once your order is received back we will process a full refund (including shipping) directly to your credit card on file.I can be reached at the phone number listed below or feel free to send me an email.Regards,[redacted]
[redacted]
[redacted]
[redacted]