SharkNinja

Good Day Ms. [redacted], We are sorry to hear that you are dissatisfied with your order as customer experience is extremely important to us at SharkNinja. Upon further review of your file we noticed that you spoke with a customer service representative on 12/03/2016. In an effort to resolve the matter...

for you the representative offered to ship you the missing parts and accessories at no additional charge. See attached.The parts shipped on 12/05/2016 and are expected to be delivered by end of day on 12/09/2016. The tracking number is [redacted]. In addition to this, the customer service representative offered to discount your order in the amount of $75.61. This was amount was deducted from your last two payments. See attached. We sincerely hope that this resolves the matter for you. Should you require additional assistance please do not hesitate to contact us directly at [redacted]                    Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I want the responses via email on this site.  This way it is public and everyone can see the ridiculous requirements you have for a person.  I also cannot find a licensed contractor who will come to my home FOR FREE to give an estimate on a job that has already been done by me, so this is another nonsense requirement on the part of this company.
Regards, [redacted]

Good Day Mr. [redacted],We are very sorry to hear that your family has had this experience with your Ninja Coffee Bar as customer experience is our highest priority.Upon further review of your file we can confirm that as discussed via telephone on Thursday, December 28th 2017, our warehouses, are in fact,...

closed for inventory count and will not resume shipping prior to Monday, January 8th 2018. Your order is sitting in priority sequence and will ship as soon as possible.If you should have any questions please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

We are sorry to hear that you have had this experience with your Shark order. I have left you a detailed voice mail message asking that you please call me directly for further resolve. I look forward to working with you to resolve this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for fixing the link, it happens and I understand that technology is not perfect. Thank you for going the extra mile and waving the cost of the item. Please next time ensure that the staff provide customers with a explanation of what went wrong instead of just demanding payment. This was the first interaction with your company and did not come over in a vey professional way. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
I rechecked the billing address and is the same that I have been using it for more than 10 years.  Looks like SHARKNINJA is lying by saying that the billing address did not match.First by rejecting my purchase and putting me on an unwelcoming and banning me from future purchase like a criminal.  And now they are responding by telling a big LIE that my billing address did not match?The credit card payment would it stop me if the billing address was not correct!!! 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark Cordless Hand Vac. Given the symptom you had described (not holding a charge) we had sent out a battery and charging adapter at no charge in an effort to resolve the issue. When this didn't resolve the issue the only...

thing left to do was to take the hand vac in for repair or replacement under your warranty terms. Shipping is not covered under your warranty. In an effort to resolve this matter I have made a one time exception and have placed the order to have the SV780 Shark Cordless Hand Vac replaced for you. Please allow 3-5 business days to receive the new unit.Should you have any questions or concerns going forward please contact us directly at 1-800-[redacted].Regards,SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Mr. [redacted],We are sorry to hear that you have experienced a delay with your order. Our records indicate the the original order shipped on 02/15/2016 but we understand that it had never been delivered. On 02/23/2016 we arranged to reship the order for you with priority processing. The order shipped...

same day and is due to arrive to you by end of day today. The [redacted] tracking number is [redacted]. Should you have any questions or require additional assistance please do not hesitate to contact SharkNinja directly. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am sick to death of receiving crap vacuums, this is the 3rd time, the 4th vacuum. This one has now caused physical damage to my wife, the last one literally blew up and you didn't even bother to ask if anybody was hurt and if there was any damage to my wood floors. 
Regards,
[redacted]

Ms. [redacted],We had attempted to reach you to review additional options for resolve. We left a detailed voicemail message with our direct contact details. Please contact us directly at your earliest convenience. We look forward to working towards a resolve.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you had experianced a delay in receiving your return bag and we would like to sincerely appologize for any inconvience this may have caused you. Should you have any questions or concerns related to the vaulintary recall process, please do not hesitate to contact one of our dedicated agents standing by to assist you in this process. Please call ###-###-#### or send us an email to [redacted]Regards,Euro-pro Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.   We were billed in US  $320.59 which converted to $410.58 [redacted].  Your ad said the item was in [redacted] funds, so all we want is to pay the $320.59 [redacted].  ( The advertisement  said 4 payments @49.95 + S&H  CAD + applicable taxes.)  We also purchased an attachment kit for $69.95.  We were told if we paid in one lump sum we would get the priority shipping at no charge.   When we realized we were charged for the priority shipping, we called and questioned the charge and the international charge.  That was corrected changing the charge from $360.55 to $320.59.  At that time we were unaware this was going to be charged in US funds.  When we saw the charge to our credit bill account, we called again, and have called several times.   You people don't seem to understand.  Our complaint is that the advertisement clearly stated CAD and we were charged in US Funds.  One of your supervisors, [redacted], agreed that this should have been in CDN funds and advised that we would be credited the difference.   If you cannot correct this so that we are paying the $320.59 [redacted], please send us the return information so that we can return the item.  We will expect a full refund including shipping in both directions, if this is the action we must take.  THIS IS CLEARLY FALSE ADVERTISING!!! Regards,
[redacted]

Mrs. [redacted],We are very sorry to hear that you have had this experience with your Shark Powered Lift-Away vacuum as customer experience is extremely important to us. We tried to reach you by phone on several occasions but unfortunately could not get through. We were hoping to speak with you...

regarding the experience. We would like to offer further assistance. Please feel free to reach out to me by phone at your earliest convenience. I am available Monday-Friday, 9am-5pm EST. Please note that I am out of the office on 09/02/2016, returning to the office on 09/06/2016. Your reference number is [redacted]. Regards,[redacted] on behalf ofSharkNinja Escalations Team###-###-#### Ext. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I never agreed to accept third party offers NEVER! Matter of fact I told the sales agent I made the purchase through that I don't want and don't accept any offers I just want the vacuum and that's it. So to suggest that maybe I agreed to third party offers is obviously your companies way of avoiding this problem and getting this complaint closed. There is only one way to get this complaint closed and that's to admit you sold my information without my permission and to correct the problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]  [redacted]

Under standard warranty practice, in the event a SharkNinja customer care representative cannot resolve the matter over the phone we will ask the consumer to return the product in question, prepaid for repair or replacement. If the product is found to be defective in material or workmanship, SharkNinja will repair or replace the product free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of return freight. If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact me directly.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. 
Your company is a joke. You can see through my extensive notes in my file that for one, I was not offered a replacement I demanded my refund but was told I can only get replacement. Secondly you can see that the replacement was alreadyreceived and not one thing was mentioned about disliking it. I am dissatisfied in your company and all the customer service or lack of I received. I had to complain to get my shipping waived for me as well. I should not have had to endure such headaches for the fact your customer services representatives could not give straight, direct or honest information. Please note I am fully aware of all the time frames on which I called, complained and received information and emails from your company. Your timing of responding to this is obvious you have failed to provide accurate information!
Regards,
[redacted]

Ms.[redacted],We understand your frustration and we do apologize for any inconvenience this delay may have caused you. Our records show that you spoke with a member of our escalations team on 03/10 regarding the refund check. We have confirmed for you that the check (#[redacted]) had been mailed out on 03/05 and should arrive very shortly. Should you have any further questions please do not hesitate to reach out to us directly.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I thank you for the resolution of this item. 
Regards,
[redacted]