SharkNinja

Mr. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinja. It is for our mutual protection that we have the appropriate security measures in place. We sincerely apologize for any inconvenience this may have...

caused you. Unfortunately, we will have to refer you to a local retailer for future purchases.Please refer to our website for additional information regarding our credit card policy. We have included the link below for your convenience. If you should have any questions please do not hesitate to let us know.http://www.sharkclean.com/credit-card-policy/Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mr. [redacted],We are sorry to hear that you have had this experience with your Shark Rocket Deluxe. As discussed by phone today, in an effort to resolve the matter we would like to take the product in at our cost and ship you a new replacement Shark Rocket Deluxe. Once your product is scanned at your...

local [redacted] we ask that you allow 3-5 business days for the new vacuum to arrive via [redacted] ground service. We hope that this resolves the matter for you. If you should have any questions please do not hesitate to contact us directly at ###-###-####. Regards,SharkNinja Escalations Team

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint. I will not accept the response today.  I want to wait and make sure that the correct model vacuum is sent to me and then I will accept.  I have had 3 wrong items sent to me so as soon as the vacuum arrives and I am sure that its the correct one, I will accept. I appreciate your quick response.

Revdex.com:
As I stated in the original complaint my attempt to return item have been ignored. I don't want parts that were on back order since December. They were not shipped prior to the credit card not being valid which was in March. Every time I made an attempt to obtain return shipping label instructions and authorization they were ignored just as it was in therror Revdex.com response I am not accepting. I contacted the business within the return period and that is what I still want to do. I have not used the vacuum because all the attachmento that were to be shipped were not included. I want a prepaid label with tracking to return and a full refund of money paid because shark did not provide what was included in the infomercial. They  ignore requests to return until the period is over. Now they want to split hairs on my credit card not going through instead of addressing the fact they don't send items that were advertised as part of the offer and delay return process during return period. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience with your Ninja Coffee Bar as customer experience is extremely important to us here at SharkNinja.Our records indicate that the Ninja Coffee Bar was purchased on 11/30/2016 via our infomercial. Since that date, you called...

in once regarding the cleaning light. (04/14/2017) We emailed the detailed cleaning instructions. The clean light simply means that calcium build up inside the machine may effect the taste of your coffee and therefore it is time to run a clean cycle. Please follow the instructions provided as this will certainly resolve the matter for you.If you should require additional assistance please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Hello. Attached are pictures that shows the "Free Filters for Life". Regards,
[redacted]

Good Day Ms. [redacted], We are sorry to hear that you have had this experience with your Ninja Coffee Bar as customer experience is our highest priority. We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. Your Ninja Coffee Bar, purchased on or...

around 05/01/2017, comes with a 1 year limited warranty. We have attached a copy of the owners manual for your records. Please review page 22 for additional information regarding your warranty terms. Under standard warranty practice, in the event SharkNinja can not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you. We simply ask that you pay $19.95 plus tax for return shipping. This information is available in your owner's manual that arrives inside the box with the product. (also attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.  Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[you are trying to charge me $20 shipping when I originally paid $20 for shipping. When I called back with the first mistake model and asked specifically for my model and was told it was in stock and order was placed you covered the shipping. The second time you sent me the wrong model and I asked for my original model you again covered maybe shipping because it was your and the warehouse mistake. When a customer calls and wants their machine replaced and does your job by telling the customer service exactly what model number should be shipped to me and it still gets messed up, that is not my mistake that I should have to pay for. ]
Regards,
[redacted]

Mrs. [redacted],We understand your position and would like to offer the FedEx tracking number for your records. FedEx Tracking: [redacted]. Our records indicate the item was delivered on 01/29. Can you please confrim that this matter has been resolved? We thank you in advance and sincerely apologize for the delay.Regards,[redacted]Euro-Pro Escalations Team[redacted] X. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I find it almost comical that you use the terms 'Express' and 'Rapid' as if it somehow implies a quick turnaround. I called back in the next day after lodging this Revdex.com complaint and was told that I would 'most likely' receive a replacement unit in 6-8 weeks. I'm also very familiar with your terms and conditions. Your first rep told me that my vacuum wasn't covered- because the motor considered a 'part' under the warranty terms. Funny. He told me I would get an upgraded vacuum at $90 something with 'Express' shipping. Thanks! I called back, and the 2nd rep told me he'd do me a favor and knock it down to $70 and upgrade the model. Funny. I could go on and on and on. [redacted] the 'supervisor' went as far as hanging up on me- not to mention she was the FIFTH person I spoke with. Pull the call- I was more than kind. I'm still out a vacuum. 6-8 weeks is insane.Regards,
[redacted]

Mr. [redacted],We are sorry to hear that you have had a negative experience with Euro-Pro products or services. I left you a detailed voice mail message today asking that you call me directly. I would be happy to review the situation and assist in any way that I can to get this matter resolved for...

you. My direct contact information is listed below. Please contact me at your earliest convenience. Regards,[redacted]Euro-Pro Escalations Team[redacted] x. [redacted]@euro-pro.com

Ms.[redacted],We are sorry to hear that you have had this experience with Shark. As discussed by phone, we will be sure to look into the concerns you have raised. We apologize for any inconvenience this may have caused you. As promised, I have placed the order for your NV500 Shark Rotator Lift Away...

vacuum. It will ship via [redacted] ground and should arrive shortly. Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted]. x.[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Ms. [redacted],We are very sorry to hear that you have had a negative experience with your Ninja Coffee Bar order. In an effort to resolve the matter for you we had offered to make an exception and place the order for you. Our records indicate you spoke with a customer care agent on 11/28/2016 who placed...

this order for you at no charge. The [redacted] tracking number is [redacted]. The order should arrive by end of day 12/03/2016.We sincerely hope that this resolves the matter for you. If we can be of further assistance please do not hesitate to contact us directly.Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],We assure you that we are working diligently to ship your order as soon as possible. Should a part be on back order we ask that you allow 4-6 weeks for delivery. We sincerely apologize for the delay and for any inconvenience this may have caused you. Regards,SharkNinja Escalations Team

Good Day Mr. *'[redacted],We are sorry to hear that you have having a negative experience with your Shark iron as customer experience is important to us.As you know, SharkNinja offers a 90 day warranty on discounted products. Should there be an issue with the product it is important that you contact...

SharkNinja directly as soon as possible so that we can offer further assistance within that time frame. Unfortunately, this allotted time has passed. If you wish to ship the product to us for repair, at your cost, you may do so by calling us directly to make these arrangements. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We sincerely apologize for the delay in reaching our claims department. We are sorry to hear that you have had this experience with your Shark steam mop. As discussed by phone today with our claims department, we will move forward with the claim and will await the necessary...

documentation. Should you have any questions or concerns please do not hesitate to contact us directly. We appreciate your time in this matter and apologize for any inconvenience this may have caused you.Regards,Euro-Pro Escalations Team###-###-####

Ms. [redacted],We are sorry to hear that you have had this experience with Ninja. Please forward the name and phone number that your order or file is under and I would be happy to assist. I was unable to locate a file with the name and phone number listed above....

Thank you in advance for your time in this matter. We apologize for any inconvenience this may have caused you.

Good Day Mr. [redacted],We will need to speak with you to review options for resolve. Our contact center is available Monday-Friday, 9am-9pm EST and Saturdays, 9am-6pm EST at 1-[redacted]. Otherwise, you can purchase the replacement blade disc directly on our website, using our self serve option. We offer the replacement for $14.95 plus tax and shipping. Please visit www.ninjakitchen.com.Regards,[redacted] on behalf ofSharkNinja Escalations Team