SharkNinja

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is important to us here at SharkNinja. Upon further review of your file we see that you spoke with a customer care representative on 03/02/2017 who explained that you had voided your...

warranty by having the vacuum serviced by an unauthorized service center. We have attached your warranty terms to this response for your records. That being said, in an effort to resolve this matter, you were offered a replacement vacuum at no additional charge. This replacement comes with a 90 day warranty. The new Shark Rotator Powered Lift-Away TruePet vacuum shipped on 03/07/2017 and should arrive by end of day Saturday, 03/11/2017.We hope that this resolves the matter to your satisfaction. Should you have any questions please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I refuse to spend any money for your company to rectify the problem. I haven't even used it for to the fact no books were with it, brand new.Your company should back up it's products and your not by wanting more money
Regards,
[redacted]

Mr. [redacted],We are very sorry to hear that you have had this experience with Shark. We take these matters very seriously and guarantee that we will look into this matter to make sure any areas of opportunity are addressed immediately. Regarding your replacement wand, I see that the order shipped on...

05/21/2015 via [redacted] ground and is due to be delivered to you on 05/26/2015. The tracking number is [redacted]. If you do not receive the wand on that date please contact me directly for immediate assistance. We sincerely apologize for the delay and for any inconvenience this may have caused you.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Ms. [redacted],We are sorry to hear that you have had this experience with your [redacted] order. In an effort to resolve we have refunded the $25.00 international surcharge. You will see this credit on your Visa card within the next 3-5 business days. Should you have any questions or concerns please do not...

hesitate to contact me directly for immediate resolve. We sincerely appologize for any inconvenience this may have caused you. Regards,[redacted]

**. [redacted],We are sorry to hear you are dissatisfied with your [redacted] service and have disposed of your vacuum. [redacted] makes every attempt to provide consumers with a 5 star experience. In some cases it is nesessary to have the product come in for servicing under the warranty, if the problem can not be resolved over the phone. [redacted] is proud to offer very competitive warranties.Should you have any questions or concerns please do not hesitate to contact us.Regards,Euro-pro Escalations Team###-###-####.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Just drop it.  The business has no interest in listening to the complaint and resolving it amicably. Already disposed of the product. To add insult to injury, the blade driver was the wrong fit,  (male/male threads vs female/male threading). Just an awful experience.   Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I opened a complaint with shark ninja in late may and they responded after you got in contact with them. However after working with me and coming up with a solution, they have yet to come through. I have tried to reach them numerous times regarding the resolution but they have stopped responding. Now I feel inclined to let Revdex.com know that their promise was not kept. 
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you are dissatisfied with your Ninja Coffee Bar.We had provided detailed information regarding your warranty terms and conditions. SharkNinja has offered a return of your product for repair or replacement at no charge. We simply ask that you pay the [redacted] shipping cost of $19.95. This is a third party charge to ship the product to you.If you should have any questions or concerns regarding our offer, please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mr. [redacted],We are sorry to hear that you have had a negative experiance with your [redacted] product & services. I have attached the warranty terms for your review. The attached was pulled from page 23 of your owners manual. [redacted] offers a One year limited warranty for your [redacted] Blender. Our...

records indicate that you had purchased the [redacted] blender from [redacted] in October 2013. In an effort to assist, we had offered a new replacement under or preferred consumer program at a discounted price. If you prefer, we can offer a replacement motor base at $92.95 plus shipping. In an effort to resolve this matter I can make an exception and offer to cover the shipping charge for you.Please feel free to contact us directly to review all options available.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Good Day Mr. [redacted],We are sorry to hear that you have had this experience with your Ninja Coffee Bar as customer experience is our highest priority.We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. Your Ninja coffee bar, purchased on or...

around January 28th, 2018 includes a 1 year limited warranty. We have attached a copy of the warranty for your records. Please review page 22 for detailed information regarding the warranty terms. (attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretion. Our records indicate that a Ms. [redacted] spoke with our contact center on 2/28/18 and refused to review the issues you are experiencing with the Ninja Coffee Bar. If you should change your mind please do not hesitate to contact us directly for assistance.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mrs. [redacted],We understand your frustration and sincerely apologize for any inconvenience this may have caused you. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you continue to be dissatisfied with the service provided. We will reach out to you by phone today in an attempt to resolve the matter to your satisfaction. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[I am rejecting the offer.  I do not think paying another $20 on top of the 149.99 is fair.  I would either like a full refund or free shipping on the replacement base.  Please hope they will also consider the pain and suffering for having ants living in my coffee maker and the time it took to deal with this.   ]
Regards,
[redacted]

Your company has a responsibility to supports its products during a reasonable life span.  My vacuum is not very old and works perfectly.  I do not need or want a new vacuum, and I certainly would not spend $70 for it.  If I am forced to purchase a new vacuum, I will buy from a different company in the expectation that other companies support their products.  By refusing to support your products, you have made a "penny-wise and pound-foolish" decision, because you have lost a customer for life.   
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
They are ignoring the fact that they sell a product that does not work well on oak floors and it is clearly marked as a product for oak floors.  I DID FOLLOW THE DIRECTIONS FOR APPLICATION. I don't need my intelligence insulted in addition to the frustration of dealing with people who don't care about the customers problems with their product, or perhaps don't even know about their product. I asked them to send someone here to deal with this floor issue and they didn't even bother to answer that email.   If application of this polish requires a professional floor person then they should state that because with my background in science, I should have been able to read the simple directions and apply it without such a mess.  This was several months ago and I do know that I read how to apply it before doing it because I am a very cautious person.  After spending years doing scientific research, I follow directions to the tee.  And I have read many internet complaints and desperate pleas from people who had the same trouble.  It was those people who gave me a solution with absolutely no help from the Shark people and Shark only added to my frustration when dealing with them.  They offered no help at all until this complaint started and even now, their responses are robotic.
Regards,
[redacted]

Good Day Mr. [redacted], We are sorry to hear that you have had a negative experience as customer experience is extremely important to us. Unfortunately, we had experienced an unexpected issue with our [redacted] account and were unable to acquire your payment initially. In an effort to resolve this matter...

for you, we have decided to waive the balance of your order. ($169.79) Please enjoy your complementary Nutri Ninja Blender. We sincerely hope that this resolves the matter to your satisfaction. If we can be of further assistance please do not hesitate to let us know.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Mr. [redacted],We are sorry to hear that you are dissatisfied with the options available to you. In any case where a consumer alleges that property damage is a direct result of a product malfunction, review of the claim is contingent on the unit being returned to our inspection facility for a detailed...

failure analysis and inspection. Our claims department will provide a prepaid label for return shipment at no cost to the consumer. A prepaid label and shipping instructions will be forwarded to you via email. Unfortunately, in this case the unit in question is not available to us for appropriate analysis. We can not accept a claim for review of damages. Should anything change please do not hesitate to contact our claims team for immediate assistance. Regards,SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Sorry we did not get back to you on that problem with Euro-Pro getting our money back. We had shipped that product back Dec. 22, 2014 and it took until Feb. 1st, 2015 before it was credited to our credit card ($209.74). They had said 5-7 business days. We thank you very much for what you did for us.Thanks again,Mr. & Mrs. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have contacted this person-[redacted]-she said she doesn't know who I am or what I am talking about. 
Regards,
[redacted]

Mr.[redacted],We are sorry to hear that you have had this experience with your Shark order. I left you a detailed voice mail message asking you to call me to discuss the matter in further detail. Our records indicate that the order was shipping in two waves. We billed the first payment of your multi...

pay order and shipped the first package. A 50$ courtesy credit was applied to the account for the split shipment inconvenience on your NV650. When you had decided to cancel the order due to the back order situation we canceled all future installments and sent a [redacted] pre paid return label for return of the part of the order you had received so that we can refund you. As soon as the order is received back we will process the refund directly to your credit card. Please allow 3-5 business days from the date it is received in our distribution center.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]