SharkNinja

We are sorry to hear that you were unable to reach us. We will be sure to try you again by phone within 1-2 business days.  Regards,[redacted] on Behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Ms. [redacted],We sincerely apologize for any delays in our initial contact. Please return our calls at your earliest convenience as we look forward to working with you to come to an immediate resolve. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Mrs. [redacted],We are sorry to hear that you are having this experience with your Shark vacuums. We currently do not show any record of you contacting Shark directly regarding this. Please contact us by phone so that we can walk you through the necessary troubleshooting steps to locate the reason...

behind your loss of suction. In the event the troubleshooting does not work over the phone we will be happy to have you send in your vacuum(s) for repair under your warranty terms. I have attached the warranty terms located in your owner's guide for your records. Please contact us at [redacted]. We are here to help.Regards,SharkNinja Escalations Team[redacted]

Ms. [redacted],Once again, We are sorry you are dissatisfied with the warranty repair process. In order for us to better assist you with your Shark Cordless Vacuum we will ask you to return the vacuum to us for repair or replacement under your warranty terms. If you should have any questions or concerns regarding this process please do not hesitate to contact us directly for further assistance.Regards,SharkNinja Escalations Team[redacted]

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience as customer experience is extremely important to us.Unfortunately, we had experienced an unexpected issue with our [redacted] account and were unable to acquire your payment initially. In an effort to resolve this matter...

for you, we have decided to waive the balance of your order. ($36.11) Please enjoy your complementary glass carafe.We sincerely hope that this resolves the matter to your satisfaction. If we can be of further assistance please do not hesitate to let us know. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mr. [redacted],We sincerely apologize for any delay in our response to your email attempts. We are sorry to hear that you are have trouble with your Shark vacuum. Often times these things can be resolved over the phone. For immediate assistance please contact us directly at [redacted]. Our agents...

are standing by ready to assist you.Again, we apologize for the experience you had in trying to reach us and we look forward to resolving the matter for you. Regards,SharkNinja Escalations Team

Ms. [redacted],As explained previously, until the balance owing is paid in full your account is on a hold. We can not process a return for refund until the hold is lifted. Unfortunately, the only way to lift the hold is to bay the balance owed. Once paid we can send you a [redacted] return label for return of your order. Once the order is received back we will refund you.If you should have any questions please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience with your Ninja Coffee Bar as customer experience is extremely important to us here at SharkNinja.Our records show that a member of our escalations team reached out to you by phone on Thursday, June 1st and offered you...

additional assistance. We sincerely hope that this matter has been resolved to your satisfaction.If we can be of further assistance, please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

As you can see it shark did not even read my complaint and my reply as their answer back is a clone of their old answer. They just repeat themselves with out trying to resolve anything.    Shark I find you being a very unreasonable company. The owner is on TV saying how great your company is and how great he is. Which he is misquoting the company, as I do not find your company great at all. Since I have been dealing with the company all I have been getting as you know is aggravation. The owner should know what you are doing to the customers. The owner would not like to find out what you are doing to good customers. You are ruining the shark name. You have everything you need to resolve this case in your hands. I gave the damage report with out hesitation so we can get this matter resolved. I see you want to keep playing games to resolve this problem, so if you do not resolve this problem to my satisfaction. I will have to go to small claims court as I see this is the only way to get this resolved. I will send the civil complaint summons to the store I purchased it from and they would be more than kind to give it to you with no problem. As your company still refuses to give me the address and continue to be obstinate. I feel very bad that we could not resolve this problem together. As I told you in the beginning your customer relations department is very unreasonable when I asked you for your phone number all they do is keep playing games. The easiest way to resolve this matter is in the civil court and let the judge hear our case. I remain an unsatisfied customer of yours.      Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Once again, there is no realistic reason I cannot purchase this item online, the excuse that it's a security issue is bogus, I do thousands of dollars a year online with a multitude of businesses and this is the only company I've ever had a problem with. 
Regards,
[redacted]

Good Day Mr. [redacted],Our sincerest apologies for the previous typo in your name. We are doing our best to resolve the matter to your satisfaction. A member of our escalation team had reached out to you by phone on 2/14/18 and a voicemail message was left for you. Unfortunately, our call has not been returned. We will make another attempt to reach you this afternoon at the phone number provided. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are very sorry to hear that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file, we can confirm that a replacement floor nozzle was shipped out to you on 12/13/2016, in an attempt to...

resolve this matter for you. The [redacted] tracking number is [redacted]. Your replacement floor nozzle should arrive by end of business day on 12/23/2016.In the event this replacement floor nozzle does not resolve this matter to your satisfaction we will ask that you reach out to us directly. We would be happy to make arrangements for your vacuum to be returned to SharkNinja for replacement. We can be reached at [redacted]1-###-###-####, Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm Est.Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is important to us here at SharkNinja. Should you change your mind and wish to contact us please do not hesitate to call us directly at 1-[redacted]. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mr. [redacted],We are sorry to hear that you have had this experience with your order as customer experience is extremely important to us. We left you a voice mail message today asking that you contact SharkNinja directly. We would like to resolve this matter for you immediately. We can process the...

payment of the balance owed to the new credit card, less the 20% discount you were originally offered and have you removed from collections. Please contact us Monday-Friday, 9am-5pm EST. We look forward to hearing from you. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you are dissatisfied with your Shark Rotator Powered Lift Away Vacuum order. We have attached the order details and [redacted] shipping information for your records. The order was placed via our website on 08/10/2015 and shipped that same day. It was delivered to...

the desired address on 08/13/2015, just three days later. Our records do not indicate that a back order notification was emailed. If you have changed your mind and wish to return the order for a refund less the shipping charge please call us at [redacted] to make the necessary arrangements. Regards,SharkNinja Escalations Team

Ms. [redacted],We apologize for any inconvenience this may have caused you. We can assure you that once the balance is paid in full we will arrange to have your file removed from collections. This process can take 3-5 business days. Should you have any further questions or concerns please do not hesitate to contact us directly at [redacted] Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mrs. [redacted],We are sorry to hear that you had ordered the wrong part for your [redacted] vacuum. I have left you a detailed voice mail message advising that I am offering you a [redacted] pre-paid return label for return of the part as a one time gesture. Once received back your credit card will be...

refunded within 3-5 business days from that date. Please place the part in a small box along with a note. On the note please write your name and customer reference number. ([redacted]) Please print the [redacted] label from your email and tape it to the outside of your box and drop the package off at your local [redacted].Under normal circumstances, if you should order the wrong part you must return the part at your own cost for a refund. If you should have any questions please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The company sent me two different invoices. One shows a replacement of what I have that does not work which I would like replaced the other is for a vacuum and a mop. I do not want TWO items, I want a vacuum and mop all in one,  hence what I purchased and the reason for purchasing the item I did. 
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Today I was contacted by someone from the "escalations team", who said she was unwilling to provide a refund for the shipping costs I paid. I still find this completely unacceptable. Regards,
[redacted]