SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This matter will not be resolved until I have confirmation that my name is no longer associated with the Steam Mop purchase made by someone in New York State.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Nope- I don't have any questions. I've already contacted [redacted] and nobody has owned the situation or offered to help me past "We're sorry your unsatisfied. Pay to ship us your vacuum. If it's our fault, please wait 6-8 weeks for a replacement." Hence, the reason for my contacting the Revdex.com. I've gotten nowhere with your internal channels.
Regards,
[redacted]

Mrs. [redacted], We are sorry to hear that you have had this experience with your order. Due to preventative measures in place your order cannot be fulfilled at this time. Please refer to our credit card purchasing policy available online. www.sharkclean.com/credit-card-policy Should you require...

additional assistance please do not hesitate to contact SharkNinja directly. Best Regards, SharkNinja Escalations Department Consumer Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Good MorningI recieved an e mail from the company via Revdex.com and I am not satisfied, I don’t want to go through calling them again and being put on hold for excessively long waits, to be told I willhave to pay a shipping and handling fee, the help line is a dead end. the company already has my address and in order for this to be resolved in my opinionis for them to send the enclosures in the mail to my home not my email addressfree of charge because they were omitted from the packagethat is a “resolved” situationnot telling me to use the general intake line for customer service they are a joke on that arena.please don’t consider this a closed case
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Your offer to replace what's already been replaced unsuccessfully and charging your customer is not acceptable.  There is a flaw in your product and replacing it with another flawed product is not fixing the problem.  Please provide alternative options.
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you have had a negative experience with [redacted] product and services. After review of your file we can confirm that we had in fact received the charge dispute from your bank related to the order referenced in your complaint. Our records do show that the charge...

dispute was closed in our favor and therefore the outstanding balance of $$119.85 is owed to Euro-Pro for your [redacted] order. For further detail regarding the charge dispute please contact your bank directly.Regards,Euro-Pro Escalations Team###-###-####

Good Day Mr. [redacted],We understand your concern and appreciate your feedback. If you should have any further questions, please do not hesitate to contact us directly for immediate assistance. Best Regards,SharkNinaj Escalations Team

The reason I am rejecting this message at this time is that the item has been returned tracking# [redacted].  You have been in receipt of this item for 5 business days now and I have not received full credit as suggested by this company.  I am awaiting a credit of Trans Date   Post Date    Type   Description   Amount    11/05/2014  11/05/2014     [redacted]    [redacted]  11/03/2014  11/05/2014     [redacted]    [redacted]So until these is done I am not withdrawing my complaint of this business.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
OMG please stop lying!  I have a "LIFETIME WARRANTY" on my vacuum, how dare you say you are doing this by the kindness of your heart!  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
This information, about the check being issued has been provided to me over the phone for more then 90 days after the parts were returned. I still don't have a check and my money. Today is the 10th of March. There is no check in my mail. How long does the mail travel around the US? 2-3 days if mailed on time? It is waist of time for me to remember every month t o follow up with t he business about the refund and it is frustrating to hear the same story about the check bing mailed. Attached is the receipt with the dates I called and information received. I need my refund in full of $39.00 with the compensation for the lost time working on receiving the money back.
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . The first time the order was cancelled was due to a customer service representative messing up. The second time the it was cancelled was [redacted] to a "glitch" in the Shark system. Now After all the issue I have had I am now being told I cannot use the [redacted] service that is offered on the Shark website. So this would mean I would not get the benefits using they [redacted] service and would also have to pay more due to using a credit card and not the [redacted] system.  The complete mess up and disregard for the issues at hand to again to tell to order again is absurd. Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I do not accept the business response. The business falsely advertised their product. I contacted the business about the product to confirm it's functionality and ability before using it. Shark confirmed that product does in fact clean the carpet. On September 7th I spoke to [redacted] in the consumer escalation department who agreed to refund me for purchase due to the fact the company false advertisement. Refund supposedly refunded once receipt it emailed. Shark response to Revdex.com contradict agreement and conversation with [redacted] on September 7th 2017.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I spoke with a supervisor by the name of [redacted] on 2/9/15. I was given the same two options. Wait 4-6 weeks for back ordered part, which it has already been 3 weeks, and still no date available as to when part will become available. I was also told to ship product for repair, at my expense. I don't believe this is fair. My initial purchase occurred 7/2013 and this is already the SECOND unit I have been through since then. I spent $260.00 on this product. It's not like it was a $50.00 item. I don't feel I should have to spend any additional money on it. I informed [redacted] what two alternatives I had, which would alleviate this problem. First, ship the product to them in exchange for full refund. I was informed that they don't offer refunds. Only the retail location I purchased it from could offer me one and seeing that it was beyond 90 days they would not offer me one. The second alternative would be to mail me a new unit in exchange for the defective unit. I was informed that they are unable to do such a thing. I don't understand that because they did it for me with my first defective unit. The phone call with [redacted] ended up with no resolution, rather her hanging up on me. I have never experienced such poor customer service and surely will never buy nor recommend anyone else buying any of your products. purchase nor refer anyone from purchasing any of your products in the future.
Regards,
[redacted]

Good Day Ms. [redacted], Your Ninja Coffee Bar, purchased on or around 04/01/2017, comes with a 1 year limited warranty. We had attached a copy of the owners manual for your records. In the event SharkNinja can not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you. We simply ask that you pay $19.95 plus tax for return shipping. This is a third party charge. SharkNinja is offering to cover the replacement cost. If you should have any questions or concerns regarding your options, please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Mr [redacted],Unfortunately, once an order is flagged and canceled as a preventative measure, it can not be placed again via SharkNinja directly. While we can not share the details in an effort to maintain the security of both parties, we can share that this order was not flagged because of a minor typo. Please feel free to make your purchase via your local retailer. We appreciate your understanding and look forward to serving you in the future. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Mrs. [redacted],We are sorry to hear that you have had this experience with your Auto-IQ Nutri Ninja Blender purchase. I have attached your order confirmation for your review. While we do not physically send anything out in the box with respects to the lifetime warranty, it is included in the breakdown...

of the order. You do in fact have the lifetime warranty with this purchase. If you would prefer to have something in writing, in addition to the order confirmation I would be happy to send you an email personally which will confirm that you have the lifetime warranty on your Auto-IQ Nutri Ninja Blender. Please confirm that the Nutri Ninja Cookbook was received in the box. If it was not, I will be happy to send it out to you right away.Should you have any questions or need additional information please let me know. Regards,[redacted]SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I do not have email. I have never received any written response from Shark. I have called them and I am told they will call me within 2 and 4 hours and they never do !!  They will not take a check or money order to process my refund. Even though I paid for it by check. But it was purchased from a [redacted] catalogue ( The original complaint !) I will never even buy a shark product, repairs are almost non existent.