SharkNinja

Mr. [redacted],We are sorry to hear that you have had this experience with your [redacted] order. We have received the charge dispute from your back and have responded. Unfortunately, because the dispute was processed through your back we will have to refer you back to them for any update on the resolve....

We sincerely apologize for any inconvenience this may have caused you.Regards,Euro-Pro Escalations Team

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

I have already had this response from the help desk.  The option, as quoted to me, requires that I cover the expense of sending and returning the unit.  I was given a further option of spending $34-35 for another unit.  With the luck I have had so far, I do not regard these as reasonable options to replace something that I used once.
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you have had the experience with your Shark order. Please understand that depending on the infomercial and product purchased we do not offer a refund of your original shipping charge should the order later be returned for refund under your 60 day trial. The...

shipping is done by a 3rd party and the service was rendered when the item was delivered to your home. In an effort to resolve this issue I can make an exception and refund the $55.00 shipping charge this time. Please allow 3-5 business days to receive the refund on your credit card. Should you have any questions or concerns please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]

Mr. [redacted],We are sorry to heat that you have had a negative experience with your Shark Rotator Vacuum. As discussed via phone today, upon reviewing the file I see that we had made an exception and placed the order for the motorized floor nozzle at no charge to you. Your warranty agreement does not...

cover the cost of replacement parts. Unfortunately, the part has been on back order and was sitting in priority sequence. In an effort to expedite this for you I have made arrangements to place a new order using a different distribution center. Your order will arrive shortly via FedEx ground.Should you have any questions or concerns please do not hesitate to contact me directly.

Good Day Ms. [redacted],We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file we can confirm that the amount of $249.75 was refunded to you via your [redacted] account on 11/07/2016. The [redacted]...

transaction ID is [redacted]. You will be able to confirm this with [redacted] directly. I have attached print screens of the confirmation the credit was applied.We appIf you have documentation to support the credit was never received, please email me at [redacted]. Please include your full name and customer reference number ([redacted]) in your email.We sincerely hope that this resolves the matter for you. We apologize for any inconvenience this may have caused. If you require additional information please do not hesitate to reach out to me directly.Best Regards,[redacted] on behalf ofSharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
This product was unable to make it 1 year of minimal use. Upon further research I have found several other complaints to the company about the product having issues in less than a year. It is absurd to expect a customer to pay additional money for a product in such a short time of ownership. 
Regards,
[redacted]

Good Day Ms. [redacted],We will process the replacement floor nozzle as promised. We will ask you to allow 3-5 business days for the part to arrive to the address listed on file. Should you have any additional questions, please contact us directly for immediate assistance.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Once again I reject this reponse. I did speak to [redacted] your associated prior to the item being shipped in fact it was in picking stage. I insisted to her that she stop this process and cancel the order as previously requested. At that time [redacted] told me I would receive an Email with tracking information when the product was ready to ship. I once again refused this order. Since I did NOT receive an Email from your company either in my inbox or spam I thought that [redacted] was able to stop shipment and I was not looking for this package. I did not receive the package and I certainly did not sign for it.  Additionally, the cleaner only became cheaper at [redacted] once you fraudulently removed an incorrect amount of money from my account without telling me that you were taking more than you had permission to take. Furthermore, as evidenced by your invoice you attached is proof you are not selling the item free of shipping cost as stated in you commercial.  The commercial stated five easy payments of 39.95 and free shipping, if you would have honored this we would not be in the position now.  If this is not settled immediately I will take this to the FTC and file a complaint for Fraud]Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with this decision. Please understand that these guidelines are in place for our mutual protection. If you should have any questions about what is available at your local retailer and where to find what you are looking for please do not hesitate to contact us at ###-###-#### Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
There is no assurance of when the part will ship.  It has already been 5 months back ordered. Given the inability to honor the warranty with a part replacement in an acceptable time frame, per [redacted]'s 5 year warranty, a replacement unit will be shipped with any return freight prepaid by [redacted].
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does address my issues and/or concerns in reference to complaint #[redacted]. The prepaid return for servicing was never offered by the representative.  The rep wanted me to pay for the shipment to and from their repair location. Regards, [redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with the replacement Ninja Blender you had received from [redacted]. As discussed by phone today we have arranged to  email you a [redacted] prepaid return label for return of your BL682.30 Ninja blender. You will receive an email from [redacted]  within the hour. Please print the label and use it to return your blender at no cost. As promised, we have placed an order for a new BL682 Blender which should arrive within 3-5 business days via [redacted] ground. You will receive a shipping confirmation email as soon as the item ships with the tracking number. Please feel free to use the box to return your original blender to us. We sincerely hope that this resolves the matter for you. If you should have any questions please do not hesitate to contact SharkNinja directly at [redacted] for immediate assistance.  Regards,Aime on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We understand your position and would like to offer further assistance. Our records indicate that we had attempted to reach you by phone on 09/01/2017 and left a detailed voice mail message. Please contact us at your earliest convenience.We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],Thank you for sending over the additional information. We will reach out to you shortly to review your options. We look forward to working with you in finding a resolve. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Ms. [redacted],We are very sorry to hear that you are having a negative experience with your order as customer experience is important to us here at SharkNinja.Please forward the phone number or order number associated with your order so that we can look into this matter for you. We were unable...

to locate anything in our database with the contact information provided within this complaint. Should you prefer to resolve this over the phone, please do not hesitate to contact me directly for immediate assistance.My contact number is listed below. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team[redacted]

Ms. [redacted],We are sorry to hear you are dissatisfied with the terms of your warranty. I have left you a detailed voice mail message today asking that you contact me directly. In an effort to resolve this matter for you, I would like to review some options with you.My contact information is listed below. Please feel free to reach out by phone or email.Regards,[redacted]Euro-Pro Escalations Team###-###-####[email protected]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I spoke with a supervisor by the name of [redacted] on 2/9/15. Was given the same two alternatives. Informed supervisor that at this point I do not accept either. Informed supervisor that I either wanted a new unit sent to me in exchange the defective unit and wanted refund for defective unit. Was informed that they don't do refunds. Refunds occur at retail location where purchased and because it has been greater than 90 days they would not accept for refund. The supervisor refused to listen to my alternatives and eventually ended up hanging up  on me. At this point I know I will never purchase nor refer purchase of any product from your business. I have never dealt with such poor customer service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #12293932. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The company is sending me a new handle, free of cost as I received confirmation via email. Thank you. 
Regards,
[redacted]