SharkNinja

I have accepted the business offer and has forwarded proof of purchase as requested but, haven't received any correspondence fro. [redacted] and or Shark.  Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,I called the number, I fully understand that it is a " 3rd party" offer. Maybe your company should reevaluate your third party's you do business with!
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you have had this experience as customer experience is extremely important to us here at SharkNinja.In an effort to resolve the matter for you and due to the description of the issue with your Ninja we have made arrangements to send you a [redacted]...

prepaid return label via email. You should receive the label via email within the hour. Please place your Ninja Ultimate Compact Drink System in a box, print your label and tape it to the outside of the box. Once complete, please drop the package off at your local [redacted]. In the meantime, we have issued a brand new replacement Ninja Ultimate Compact Drink System at no charge to you. We ask that you allow 3-5 business days.We hope that this resolves the matter to your satisfaction. If you should have any questions, please do not hesitate to contact me directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team1-[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 11975039.. 
To Whom This May Concern,This is in regards to complaint number [redacted]I have been trying to purchase a replacement part for my Shark vacuum.The complaint has been that I have tried 2 different debit cards from 2 different banks and my [redacted] account all of which they show as acceptable forms of payment. They all get turned down. I have plenty of money available to cover the purchase it is only $11.78. I went one step further and had a friend try and use their [redacted] credit card and receive the same message that the card cannot be processed, I contacted you people and filed a complaint and received a message back from someone named [redacted] that I should contact their customer service line that customer satisfaction was there utmost highest priority.  Taking that into consideration I did just that.When I called the first time I was connected to someone who never even said hello and I was able to listen in on what was going on in the office for about 5 minutes. When I said hello and tried to get a reply I got nothing. I called back and spoke to a young lady who tried to process the sale and when I gave her the card information from both banks I was told that it could not be processed, I asked to speak to a supervisor and was advised that they could not come to the phone. I would be put into a tracker and get a call back. I explained that this was unacceptable as I have been trying for over a week to purchase this item. That didn't do anything to change their mind.  I don't know if this company is in the practice of collecting credit card numbers or what they are up to because there is never any mention of them disposing the information. Further more this [redacted] claimed not to be able to find my order but the girl I spoke to on the phone knew I had been trying to buy something online and had my email address.  I am attaching a screen shot of the error message I get whenever I have tried to purchase the product. No one from there company has ever even asked what type of problem I am having. Consequently I am going to buy the piece on [redacted] at about 4 times the price but I know my card and or [redacted] work there and feel that since Shark contacted me by email about this sale they should turn around and reimburse me the difference in price. By contacting me they did advertise the sale.Thank you for your time
Regards,
[redacted]

Good day Ms. [redacted],We are sorry to hear that you are having a negative experience with your product. Unfortunately, we will have to ask that you contact the manufacturer for additional assistance regarding the product in question. Please reference your owners guide for detailed information regarding...

your warranty and servicing options. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have asked for a refund for the money that I used to purchase the product, but instead, I was finally sent a replacement item 2 entire months later. I do not feel that this completely solves the problem because it does not excuse the fact that your company provided horrible customer service for an entire two months. I hope that no other consumer purchases your products so that they don't have to deal with the terrible customer service that you provide. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My credit card was not billed yet. The transaction was pending on 01/17/2015 when I made the order. I notified my credit card immediately after canceling the order that I was flagging the charge for dispute and they informed me that pending charges have 10 days to post it. The item is no longer displayed as a pending charge and it did not post. I am attempting to resolve this pre-emptively because your company failed to contact me or acknowledge my cancellation, even after I notified you three times. I will most certainly dispute the charges should they appear on my credit card statement. The credit card company already has it on record that I flagged the charge for dispute and the log of my chat session with them explaining how I canceled the order but your company refused to acknowledge it.I will stick your return label on the package should it arrive at my home (which is far more than you deserve), but I accept zero liability or responsibility for this package that I canceled and that you never should have shipped. This whole nonsense of "when you receive it back", you will credit my account is utter garbage and unacceptable. I am in no way responsible for this charge and your company had no right to send me a canceled order in the first place. I could care less if you recieve it back or no. I am not liable for your mistakes. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 So I have been told many times by this company to contact my local retail store to purchase this product. First of all the nearestretail store to me that sells Shark is a 45 minute drive one way. Secondly they do not sell this package in any of the five stores I was told to contact so therefore it is not possible for me to go buy this at a local retail store. Also no where in your credit card policy does it accurately reflect the problem that I'm facing. I am very displeased with the customer service I've received from a company I would have very much liked to purchase a product from. Please feel free to pass my complaint and requested resolution on to whomever is above you and can resolve this issue.
Regards,
[redacted]

Ms. [redacted],We are very sorry to hear that you are dissatisfied with your Shark product and services. As discussed by phone today, we would like to offer you a new replacement NV650W. Stock has become available. Unfortunately, we can not guarantee that you will receive the vacuum in the Maroon color....

The second option was a refund via check for the original purchase providing the Koh'ls sales receipt is submitted to me via email. In the meantime, please keep an eye out for an email from [redacted] with your prepaid return label for return of your Shark Powered Lift Away Vacuum.Should you have any questions please do not hesitate to contact me directly by phone or email.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Mr. [redacted],We sincerely apologize for any delays in receiving your replacement extension wand. On 12/14/2015 we had received confirmation of the return of your original extension wand and as promised had cleared the hold on the new wand. The new replacement extension wand was shipped out to you on...

12/14/2015. [redacted] tracking number is [redacted] has reported this package was delivered on 12/16/2015. If you have not received this package please contact us directly for immediate assistance. We apologize for the delay and any inconvenience this may have caused you. Regards,SharkNinja Escalations Team[redacted]

Mr. [redacted],We are sorry to hear you have had this experience with your Shark purchase. As discussed today by phone, our records indicate that you were refunded for the order on 01/09/2015 in the amount of $209.74. This refund was processed directly to your [redacted] ending in [redacted]. You should be...

able to confirm this with your credit card company.Should you have any questions or concerns regarding this matter please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]

Mr. [redacted],We are sorry to hear that you are dissatisfied with our order process as consumer experience is extremely important to us. Due to preventative measures in place, your orders cannot be completed. We must refer you to a retail store for purchase. We apologize for any inconvenience this may...

cause you and appreciate your understanding.Should you have any questions please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, *
[redacted]

I never received any emails regarding status, however, each time I have phoned the merchant within the timeframe of approximately one year, they have told me the part is on back order and I will receive it in 4-6 weeks.  As a federal government auditor of ~10 years, I can pretty much assure you I will not be receiving the part.  It should not take one year to receive a part like this.

Mr. [redacted],We are sorry to hear you have had this experience with your replacement vacuum. We are working diligently on getting your replacement out to you as quickly as possible. SharkNinja reserves the right to replace the unit with one of equal or greater value in an effort to ship a vacuum to...

you quickly. Should you have any further questions or concerns please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The solution they provided is exactly as I stated in the problem. Initially, they told me that they will ship the replacement first and then I ship the vacuum which they changed later on after making me wait for 15 days. So, in their resolution they've not changed anything and repeated the same thing again without even giving the reason why did they change the process after 15 days.
Regards,
[redacted]

Mr. [redacted],You are correct, the TV advertisement offers that we will cover the return cost of the order should you decide to return the order within the 60 day trail period. We sent you a [redacted] pre-paid returned label for return of the order at our cost, as promised. At no point does the advertisement suggest that we will refund your original shipping charge. If you have any questions please do not hesitate to contact us.Regards,[redacted]Euro-Pro Escalations Team[redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This to let u know I got know positive response from euro pro, they need to pay for shipping this product, it so heavy I would loose money paying to ship it back to them, why don't they send return shipping labels, they have refused as to now.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy  or resolve my issues and/or concerns in reference to  complaint # [redacted].  I HaAs As I Said Previously ,  I Have Already Given SHark Ninja Enough Of My Money .  I Do Not Feel I Should HAve To pay Anything To HavE New Parts shipped To Me.   I Have The Original Owners Manual And I Know What It Says. BUt I Will Not Be Spending Any With THis Company .  Any Good Company Would Ship New Unfaulty Parts Free Of Charge To Keep CustomerS Satisfied. Especially WHen The Original Product Didnt Even LAst For Half Of The Warranty Time. 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear you have had a negative experience with your Shark Rotator Powered Lift Away vacuum order. Our records indicate we had applied a discount of $44.96 to the order on 02/10/2016. The intention was to cover the cost difference in the shipping fee. Furthermore, as a...

good will gesture and in an effort to resolve this matter for you today we have canceled the final payment, discounting the order by an additional $47.55. The total discount on the order being $92.51. We trust that this will cover the difference in the shipping cost and value of the pro kit you intend to order in the future. We have attached the new payment schedule for your records.We apologize for any inconvenience this may have caused you and wish to thank you for being a loyal Shark customer. Regards,SharkNinja Escalations Team