SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do feel this is False Advertising, regarding the shipping cost, There is nothing on the advertisement that says anything about freight charges other than what the business pays.

Mr. [redacted],We are sorry to hear you have experienced a delay in receiving your order. Our records indicate that stock has come in. Your order is sitting in priority sequence and should ship out to you shortly. We apologize for the delay and any inconvenience this may have caused you.Should you have...

any questions or concerns please do not hesitate to let us know. Regards,SharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear you have experienced a delay with your replacement motor base as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you we would like to offer to ship a complete replacement, Ninja Mega Kitchen System...

at no additional cost to you. We ask that you allow 3-5 business days to receive the new Blender via [redacted] ground service. We have gone ahead and canceled the original order.We sincerely hope that this resolves the matter to your satisfaction and we thank you for being a loyal Ninja customer. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mr. [redacted],We are very sorry to hear that you have had this experience with your Shark vacuum. Our records indicate that one of our representatives spoke with you yesterday over the phone and in an effort to resolve the matter for you we offered to replace your vacuum with an upgraded model, Shark...

Rotator Powered Lift-Away True Pet Vacuum at no charge to you. It shipped on the same day. (10/31/2016) The tracking number for your reference is [redacted]. The tracking information shows that this vacuum should arrive by end of day today. We sincerely hope that this resolves the matter for you and that you truly enjoy your new vacuum. Should you have any questions please do not hesitate to contact us directly at [redacted] Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There was not an offer of a discount. I did not talk to anyone who called my number.  There was a voice mail message (only one) . I kept the message.  I do not have a credit card, but can pay by check.
Regards,
[redacted]

Revdex.com:
I only got the claim form because I asked for it. I will not say I am satisfied until someone calls, they were supposed to call 2 days ago and never did, I don't trust you now. I want a refund  (full). I am now done with shark, I will spread the word.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I did what the manager requested I do, clean the machine with a descaler up to 10X and the light WILL go off. The light did go off however game right back on when I went to brew the first cup of coffee. The machine has a flas and I am not the only one complaining about this per their [redacted] page. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
They sent me the wrong part! It attaches to the cup but not the blender it has 7 prongs I need a lid with 6.  I've sent a photo of the lid I need or please send me a new nutri ninja auto iq that has all the correct parts and works! Also I prefer not to have to wait another whole week to get it just to see if it works
Regards,
[redacted]

I respectfully reject the business statement. Business statement hasn’t changed and is not addressing issue. I didn’t declined Shark offer to refund me for purchase, I rejected/disagreed with their statement due to the fact I spoke to [redacted] and she said different than what she sent Revdex.com. Attached to my response is a copy of the receipt that she requested that I email to her at [email protected] with the subject line and reference [redacted]. I have sent a copy of my receipt multiple of times. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that the additional cleaning instructions did not resolve the issue. We will have one of our customer care representatives reach out to you today to offer additional assistance. We sincerely hope that this resolves the matter to your satisfaction so that you can continue to enjoy your Ninja Coffee Bar. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you are dissatisfied with your warranty terms. Under normal circumstances, in the event we can not resolve the issue over the phone we would require that you return the unit in question for repair or replacement under your warranty. The shipping is not covered...

under your warranty agreement. Please review this information in your owner's manual for future reference. In an effort to resolve this matter, we would like to offer a one time exception and send out a replacement for you at no additional charge. Should your model not be in stock at the time your order is due to ship we will send you a product of equal or greater value.We hope that this resolves the matter for you. Should you have any questions please do not hesitate to contact us directly.  Regards,SharkNinja Escalations Team[redacted]

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is important to us here at SharkNinja.Our records show that you are working with our customer care team to resolve the matter. As a one-time exception we have offered to release the...

replacement prior to receiving your product back. We have offered to ship you a new Ninja Coffee bar as soon as we receive your [redacted] receipt via email to [redacted]. Please include your full name and customer reference number.If you have any questions regarding this please do not hesitate to contact us directly for immediate assistance.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear you are dissatisfied with your Shark vacuum as customer experience is our highest priority.If you are not satisfied with your purchase you may be able to return the product to the purchase source. Unfortunately, because the product was not purchased through SharkNinja directly we are unable to offer a return to our facility.If you decide to keep the product and require additional information we would be happy to offer further assistance. Please do not hesitate to reach out to us at 1-[redacted] Monday-Friday, 8am-10pm EST or Saturdays 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience as customer experience is our highest priority at SharkNinja.Upon further review, we can confirm that you were in fact removed from collections on 12/14/2016. You should not receive any further communication. If you...

receive anything from [redacted] in the near future, please send it to me for handling. I will leave my direct contact details below.We sincerely hope that this resolves the matter to your satisfaction.Best Regards,[redacted] on behalf ofShakNinja Escalations Team1-[redacted] Ext. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Please refer to the series of photos that I have submitted regarding the missing parts on this slim profile or slimline vacuum.  If you need more pictures, please e-mail me. I need the missing parts so I can use the vacuum again.  Those parts should be shipped to:  Mr. ** [redacted]. If you have specific questions about the case, please e-mail them to me at:  [redacted] E-mail is the best way to reach me at this time as I am out of the office.   I may be back in the office after Tuesday of next week.  Thereafter, you can also attempt to call me [redacted] on September 17, 2017, and after that date.  I would be happy to explain verbally what I have written to you.  The vacuum has missing parts.  If you cannot replace the parts, then send me the latest and most current version of the same type of vacuum or the modern version of that line of vacuum EP661 so that replacement parts are available if a problem arises. Again, the best way to reach me at this time is by e-mail.  Follow the prescription above for telephone call above.  You can also send your direct contact information to my e-mail address which I will keep on file and reply to when appropriate.
Regards,
Mr. ** [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I would like to accept the discount offer, but cannot at this time. I do not want to be caught in any hidden agenda. The discount amount was not stated. It needs to be said what the discount is exactly. The complaint needs to solved as a whole, not broken apart. I still owe 3 payments. Will you accept my checks, or do you want to send someone  to my house over the next 3 months to pick up the money?  Any late charges needs to be absorbed by SharkNinja for causing delayed payment.  I need complete information on where to send the checks,  and to whom to write them to.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Good Morning,I was told by the online chat rep to send in an email.  I wanted to update my complaint.  My vacuum still has not been shipped.  Per the way I understood the complaint resolution was that a vacuum of equal value would be sent to me but on my order, it still says back order and TBD as the shipping status.Thank you
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you have experienced a delay with your order as customer experience is extremely important to us here at SharkNinja. In an effort to resolve the matter for you we have made an exception and made arrangements to ship you an upgraded vacuum. Your new NV750...

Shark Rotator Powered Lift Away vacuum shipped on 12/12/2016 at no charge. The [redacted] tracking number is [redacted] and should arrive by end of day tomorrow.We sincerely hope that this resolves the matter to your satisfaction. If we can be of further assistance, please do not hesitate to reach out to us directly.Best Regards,[redacted] on behalf of SharkNinja Escalations Team

I received a voicemail from [redacted] from Euro-pro...

on Friday, March 27th. I called her back within 10 minutes & she didn't answer so I left her a message. I have tired to call everyday since Friday & now her voicemail is full so I can't leave a message. What do I do now?

Good Day Mr. [redacted],We are sorry to hear that you are having a negative experience with your Shark Vacuum as customer experience is important to us here at SharkNinja.We have not been successful with locating you in our customer database. Have you contact us directly regarding your concerns with...

your vacuum? If so, what is the phone number and name you used at the time? Did you go through appropriate troubleshooting with our team to determine the reason the vacuum is not functioning correctly? Where and when was your vacuum purchased? Please reach out to our customer care team for immediate assistance. We can be reached Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf of SharkNinja Escalations Team