SharkNinja

Good Day Mr***, We are sorry to hear that you have had this experience with your Shark Vacuum as customer experience is our highest priorityWe, at SharkNinare proud to offer consumers best in class warranties on their SharkNinproductsYour Shark Rocket Ultralite PowerHead Vacuum,
purchased on or around 03/09/2017, comes with a year limited warrantyWe have attached a copy of the warranty for your recordsUnder standard warranty practice, in the event a SharkNincustomer care representative cannot resolve the matter over the phone we will ask the consumer to return the product in question, prepaid for repair or replacementIf the product is found to be defective in material or workmanship, SharkNinwill repair or replace the product free of chargeProof of purchase is required and a fee of $will apply to cover the cost of return freightIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact me directly Best Regards, *** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Why cannot use a Debit card from my account? The account you are charging was used with a debit cardStupid rulePlease change account as requested
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you are dissatisfied with the service provided as customer experience is extremely important to us here at SharkNinja.We show that the filter kit order was placed via our website on May 3th Order number ***On that date we emailed you an
order confirmation advising 3-business days to receive the order via *** ground serviceOn May 4th we emailed you a shipment confirmation advising your order had shippedThe *** tracking (***) indicates the order should arrive by end of day today.In the event you do not receive the order by end of day, today we will make an exception and offer to refund your shipping chargePlease do not hesitate to contact me directlyMy contact information is below. Best Regards,*** on behalf ofSharkNinEscalations Team1-*** X***

Good Day,Please follow the link for more detailed information about the warranty term for your productYou received this owner's guide in the box with the Shark Steam mop which includes a page dedicated to your warranty termhttp://www.sharkclean.com/include/pdf/manual-S3501.pdfIf you should have any questions or require further assistance with your Shark Steam Mop please do not hesitate to contact us directly at ***.Regards,*** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have been working, jobs, I will return your call as soon as I am ableThank you,*** ***

Ms***,We are sorry to hear that you are dissatisfied with your warranty termsSharkNinoffers very competitive warrantiesIn an effort to resolve we can make a one time exception and offer to cover the shipping one wayPlease do not include a check in the box when you return your vacuum for repairWe will document your file as suchPlease contact us at *** to make the necessary arrangementsRegards,SharkNinEscalations Team

Mr***,We are sorry to hear you have had a negative experiance with placing an order with Shark via our infomercialUpon reviewing your file I see that the order had been declined via our automated systemThe reason for this is we could not confirm the shipping address and telephone number
provided in the orderFor your protection and ours and in an effort to reduce fraud we follow a simple guideline to determine if an order is considered to be valid or notWe do apologize for any inconvenience this may have caused youWe will have to ask that you make your purchase through your local retailerWe thank you for your understandingShould you have any questions please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team###-###-####

again you would have this info since you dont im shocked and am sure more people are having issues which is terrible sad! My family will never purchase shark products again!
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Mrs***,We are very sorry to hear that you are dissatisfied with your infomercial orderOur records indicate that you had placed the order for your Shark Pro Steam and Spray Mop on 08/15/but had only called in on 12/04/to inquire about an exchange
and advise us you were dissatisfied with your purchase"Any purchase made directly from Euro-Pro, online or through our call centers, may be returned within days of receipt for a full refund of the purchase price (less shipping and handling and restocking fees)Euro-Pro will refund the purchase price, but not provide a product exchangeIf you are not completely satisfied with your purchase, you may exercise the day money back guarantee."On 12/04/as a good faith gesture we had offered you a 20% discount on you order, which you had acceptedAt that point $was applied to the order, reducing future paymentsPlease review the attached document.Should you have any questions please do not hesitate to contact us directly.Regards,
*** ***Euro-Pro Escalations Team*** ***

Good Day Ms***, We are sorry to hear that you have had this experience with your Shark Rotator Powered Lift-Away as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vacuum,
purchased on or around 11/25/16, comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for important details regarding your warranty termsThe limited warranty does not cover wear of parts and does not apply to any unit that has been tampered with or used for commercial purposesUnfortunately, the decision to use the vacuum for your cleaning business had voided your warrantyIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-###-###-####, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, *** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
PLEASE NOTE - that I have not received the 2nd Ninas of yet - I will take you at your word that it is on it's way.
Regards,
*** ***

We sincerely apologize for the negative experience you had while attempting to cancel your *** vacuum orderI see that you did contact us via online chat service on 11/the day after your order was placed inquiring about the ability to cancel the orderUnfortunately, it was already too late as
the order was in picking statusThis means that the order had already dropped to the warehouse and was prepared to shipOnce the order reaches this status we can not cancelWe have arranged to email you a *** pre paid return label so that the order can be returned to us at our costPlease use that label (***) to return the order once it arrivesAs soon as the order is processed as received we will refund you the purchase amount directly to the original form of paymentAgain, we apologize for the experience and any inconvenience this may have caused youIf you have any questions or concerns please do not hesitate to contact me directly.Regards,*** ***
*** *** ***
*** ***

Good Day Mr***,As previously stated, When placing the order for your Shark ION Flex Duoclean you may have accepted third party offersIf so, you provided your information to themWe recommend that you contact the phone number provided on your credit card statement to acquire additional information regarding those charges Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mrs***,We are sorry to hear that the parts ordered for your toaster oven did not fitOur records indicate that the refund for these parts had been processed to your *** card on 11/04/The refunded amount totals $Please allow 3-business days from that dateShould you require
further assistance please do not hesitate to contact us directly. Regards,SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Dear Revdex.com;I reject this response.If a company makes offers over the telephone or as part of their advertising, they should be responsible for what the third party they assign and PAY does.This comment by them would be like my husband writing you in my place and placing all kinds of abusive language in the response and me claiming I am not responsible for what is sent under my name.This company that they chose to handle these matters has repeatedly promised they were sending the gift card by the end of the monthAs of our last phone call to them they have claimed that they have sent us a $rebate, this is totally and if nothing else the NinCompany might consider using a more reputable and responsible company to represent their brand.Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Like I said I can't pay any additional money towards a product that is leaking all over my counter (when it works) and has left me with Terrible memories of ants living in a mach8ne that I was drinking coffee out of.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Shark is not providing any resolutionThey are not even able to provide a proper reason why they cancelled the orderI cannot accept the their response.
Regards,
*** ***