SharkNinja

Ms***,We are sorry to hear that you have had this experiencedRest assured that we are working diligently to get you a replacement product as quickly as possibleYour order is currently in priority sequence and should ship out to you shortlyShould you have any questions or concerns please do
not hesitate to contact us directly.We apologize for the delay and any inconvenience this may have caused you. Regards,SharkNinEscalations Team

Ms***,We are sorry to hear that you have not been successful with reaching me by phoneI just left you a voicemail message with the following details and my direct contact number should you wish to reach out to me directlyWe apologize for the inconvenienceOur records show that your NVShark Navigator Swivel Plus had shipped on 04/14/via *** groundYour tracking number is ***As promised, as soon as the item shipped we have credited the $shipping charge back to your *** Card (***) on 04/15/You should see this amount reflected on your *** card statement shortlyThe *** tracking confirms that your item should be delivered by end of business day on Wednesday April 20th 2016.Should you have any further questions or concerns please do not hesitate to let us know. Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have attempted to call the phone number for *** 3x- twice it takes me to a line asking if someone in my house is yrs or older, then prompts me to take a survey for a free cruise, then hangs up on me. Once it told me that the number I was calling from was not in an area supported and hung up on me. I have not received my refund of the nor has my vacuum been shipped out. I am extremely frustrated. Inventory was completed on 4/6--it has now been days. I kept getting told if we can't replace your exact model, we will with one of equal or greater value. I don't necessarily need or want greater value-but nothing in that promise says "it can go on back order for 4-weeks. Please send me my vacuum
Regards,
*** ***

Mrs***,We are very sorry to hear that you have had this experience with ordering replacements for your NinBlenderPlease feel free to contact us directly by phone for immediate assistance with returning the original order for a refund and placing the new orderWe can be reached at
1-***-***-***Our agents are available to assist you from Monday-Saturday 7am-11pm Est& on Sunday from 9am-8pm Est.Regards,SharkNinEscalations Team

Mr***,If it is your wish to file a claim for damages we can arrange to send you the claim review request form and instructions on how to submit a claim for reviewHowever, without the unit in question returned to us for analysis we can not guarantee a favorable outcomeIf you wish to move forward with the claim process, please contact our claims department for next stepsWe will document the file to reflect this.Regards,SharkNinEscalations Team

Good day Mr***,We are sorry to hear that you are dissatisfied with your purchase experience as customer experience is our highest priorityWe can assure you that SharkNinis not in the business of providing consumer information to third party servicesWhen placing the order for your Shark
ION Flex Duoclean you may have accepted third party offersIf so, we recommend that you contact the phone number provided on your credit card statement to acquire additional information regarding those charges Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I spoke with the Euro-Pro Complaints representative today and we agreed that I will email her photos of the damage done to our flooring and we will take it from there. I appreciate getting a response, but we will have to see how things play out before I'm ready say that the issue has been resolved.?
Regards,
*** ***

Good Day Mrs***, We are sorry to hear that you have had this experience with your Shark vacuum as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vacuum, purchased on or around
August 27th, includes a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Please note that wearable parts, such as the brush roll are not covered under your limited warrantyIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know Best Regards, *** on behalf of SharkNinEscalations Team

Good Day Ms***, We are sorry to hear that you have had a negative experience with your Shark vacuum as customer experience is our highest priorityWe have attempted to reach you by phone over the last few days and have left several voicemail messagesWe would like to offer further assistance
Please contact us at your earliest convenienceWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTWe look forward to working with you to resolve the matter to your satisfaction Regards, *** on behalf of SharkNinEscalations Team

Mr.***,We are sorry to hear that you have had a negative experience with your Ninproduct and servicesOur records show that our claims department had left you two voice mail messages asking you to contact the claims department directly for immediate assistance with your NinBlender
incidentThe claims line (###-###-####) is a direct lineShould you get the voice mail this means they are on the other line assisting other consumersPlease leave a detailed message with an alternate number that you can best be reached at during business hours(M-F 9AM-5PM EST) At this time we ask that you allow 24-business hours for a return callWe do apologize for any inconvenience this may cause you.Should you have any further questions or concerns please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I thank you for your follow up on this matter and have received an email stating the replacement part was shipped I am not happy that it will take another days to ship this merchandise My main complaint is that your customer service department has promised me several different dates for shipping, then days later sent emails saying that the original part was incorrectly ordered by your customer service representative or that the dates originally promised were incorrect and have been re-scheduled At this point I have no faith in anything that your customer service tells me or any emails sent from your service department Since this problem has already been on-going for weeks and I've had to contact service at least to times I asked the customer service supervisor to at least sent the replacement part overnight so I did not have to wait another week and then be in the same situation with no parts in hand and she refused On my initial conversation with the service supervisor I indicated that if they had originally told me that the part would take weeks to deliver I would not have been thrilled, but to keep switching the delivery date is in essence over promising and under delivering and only making the situation more worse
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
Thanks for acknowledging the problem and your efforts to resolve the problem.I am ready to accept the offer but finer operational details have not been provided in the resolution, like where to send the sweeper, how will be shipping and purchase amount refunded etcI have tried to reach the concerned person in escalation team directly through phone / mail but have got no response so far.Hence as of now I am marking this complaint as unresolved
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
* ***

Ms***,Again, we are sorry that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinjaWe ask you to trust that it is for our mutual protection that we have the appropriate security measures in placeWe sincerely apologize for any inconvenience this may have caused youUnfortunately, we will have to refer you to a local retailer for future purchases.Please refer to our website for additional information regarding our credit card policyWe have included the link below for your convenienceIf you should have any questions please do not hesitate to let us know
***Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry to hear that you have had this experience with your Shark IronWhen you had originally called in due to the iron not working we had offered our Make It Right program instead of you having to ship your iron in for repair under your warranty termsThis would have had you
shipping the iron in at your cost with a check inside the box for return freight, waiting 4-weeks for repairWe had offered to cover the shipping with a *** pre paid return label and only charged you 1$ for the replacement ironThe warranty period remains the same from the original purchaseAs a valued customer and in an effort to resolve we can offer you our express replacement programWe can ship a new iron at a fraction of the retail priceIf you would like to take us up on this offer please contact us at your earliest convenienceRegards,Euro-Pro Escalations Team***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
We have not received our refund from this company.Regards,
*** ***

Good Day Ms***,We at SharkNinsincerely apologize for the delays and for any inconvenience this may have caused youRest assured, we take these matters very seriously and have very high service standardsWe are looking into this matter with *** as well as with the customer care representatives who spoke with you along the way.If you should have any questions or concerns please do not hesitate to contact us directly. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry to hear that you have had this experience with returning your Shark Rocket vacuum orderAs discussed by phone today, our records show that we had issued a FedEx pre paid return label so that the order could be returned to us at our cost(box) Due to the fact that you had
returned the order in two boxes you were charged the shipping cost for the additional boxUnder circumstances that would not be refundedIn an effort to resolve this matter I have offered to make an exception and refund you for your out of pocket expenseAs soon as your order is processed as received at our facility your credit card will be refunded the cost of the orderPlease allow 3-business days for that amount to reflect on your credit cardAs discussed, please email me the FedEx receipt and I will issue a refund check for your shipping chargePlease allow 2-weeks to receive the check.Should you have any questions or concerns regarding this matter please do not hesitate to contact me directly

Revdex.com:
I have reviewed the response submitted by the business and consulted with them regarding the terms of their offerThe business has agreed to allow me to purchase another shark or ninproduct from any store of my choice and will reimburse me with $towards the itemThey again ensured that I will receive my vacuum part once it has been received in their warehouse. I have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ms.***,We are sorry to hear that you are dissatisfied with Shark servicesWe are proud to offer very competitive warranties with our productsYour year VIP warranty offers a one time replacement option for a two year period should appropriate troubleshooting over the phone not resolve the
issueOur records show that you had accepted the replacement on 01/03/in leiu of returning your vaccum for repairGoing forward we will need to troubleshoot any issues and in the event we can not resolve the issue over the phone we are happy to send a *** prepaid return label for return of the vacuum for servicing.For detailed information regarding your warranty coverage please visit our website: http://www.sharkclean.com/5yearVIPWarranty/If it is your wish to move forward with the repair process please contact me directly for immediate assistance.Regards,*** ***Euro-Pro Escalations Team*** x.***