SharkNinja

Good Day Ms***,We are sorry to hear that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinjaUnder circumstances SharkNinoffers a pre-paid return label via *** to cover the shipping cost of the product in questionThis
return label covers the shipping cost from your nearest *** location to our facilityWe simply ask that you drop the package off at your local ***That being said, in an effort to resolve this matter we will make an exception and offer to reimburse you for the "pick up" serviceOnce the product has been picked up please email your *** receipt to *** so that we may process the refund checkWe will ask that you allow 2-weeks to receive the check in the mailIf you should have any questions or require additional assistance, please do not hesitate to contact me directly.Best Regards,*** ***SharkNinEscalations Team###-###-####***

Ms***,My records, which were attached in my last response do not reflect you were billed $for this orderPlease provide a credit card statement or order confirmation showing thisWith the appropriate documentation I will be happy to offer a resolve.Regards,
*** ***
*** *** ***
***

Ms.***,
I understand that this is a lot of information to take inI had attached your V.I.P service guarantee & year limited warranty terms for your reviewI am attempting to explain to you that your 5yr limited warranty does not "go away" because you had a vacuum replacedYour year limited warranty as shown in your owner's manual still applies regardless of any additional service options purchasedYour year limited warranty covers you until April 13th It may be easier for you to understand if you look at the two as seperate service agreementsThe V.I.P service does not take place or over ride your 5yr limited warranty it is an additional service with it's own perksYou took advantage of the no charge replacement (no S&H charges)All this means is we can not issue another not charge replacement (no S&H charges) for yearsIf something goes wrong with the vacuum and you need servicing years from now we will still repair or replace the vacuum under your standard year limited warranty agreement(Terms are in your owner's manual)
I hope that I have done a better job of explaining this for youIf you have any questions please do not hesitate to contact me directly by phone as it may be easier to explain over the phone
Regards,
*** ***
Euro-Pro Escalations Team
*** x.***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I purchased the vacuum from ***.com however did not give it to my daughter as a gift until octoberThe vacuum did not work properly since we first turned it onIt wont pick up anything unless you use the hose and even the hose has terrible suction***.com will not return it when I called in November because it was past days even though I told them that we never opened it until OctoberThey told me to take it up with the manufacturer which is SharkninjaI made phone calls to troubleshoot the problems, spoke to several supervisors and they said all they can do is trouble shoot moreI own other Shark vacuums that work perfectly, however this 3rd Shark was the WORST purchase ever and the customer service with Shark is even worseI just want this exchanged or refunded for one that works!!!!!!!!
Regards,
*** ***

Good Day Ms***,We are sorry to hear you have experienced a delay with your replacement partsCustomer satisfaction is our highest priority here at SharkNinja.In an effort to resolve the matter for you we have placed an order for a new ***, Shark Rotator Powered Lift-Away TruePet vacuumThis
will ship to you at no additional chargePlease allow 3-business days to receive your new vacuum via *** ground serviceYou will receive an email with the tracking number as soon as the item shipsWe have canceled the original order for the replacement parts.We sincerely hope that this resolves the matter for you and apologize for any inconvenience this may have caused you. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,The part we sent is the tooth extractor blades for your BL480REF NinBlenderIt is possible that it is a new designIt will fit the cup and function as it shouldIf this is not the case we will ask you to contact us directly for further assistance. Regards,SharkNinEscalations Team***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I do not feel it my responsibility to spend more of my money to ship your vacuum back to you The final sale was not stated in my conversation with your personnelI have spent enough I still have a *** that is broken and no mention of how you can honor that warranty since the Lift away is inferior to it.
Regards,
*** ***

Good Day Mr***,We assure you that customer experience is extremely important to us here at SharkNinjaWe will reach out to you by phone to review available options. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We had attempted to reach you by phone yesterday (3/12/18) to review additional options for resolveWe left a detailed voicemail message with our direct contact detailsPlease contact us directly at your earliest convenienceWe look forward to working towards a resolve. Best Regards,*** on behalf ofSharkNinEscalations Team

Mr***,Our apologies for the negative experience and delay in processing your orderIf we can be of further assistance, please do not hesitate to contact us directly.We can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This company is still asking for another $99, I refuse to pay them an additional monies! This company is crooked and dis-honest! I have lost $to them already for a defective machineThey are known all over the internet as crookedI am not the only customer they have lied to and conned! I will not pay them another dime!
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you have experienced a delay in receiving your replacement partIn an effort to resolve this matter for you, we have arranged to ship you a new upgraded vacuum (***) at no additional chargeWe have taken the liberty to cancel the pending part order
We ask that you all 3-business days to receive your new vacuum as this will ship via *** ground serviceWe sincerely hope that this resolves the matter to your satisfaction. Best Regards,*** on behalf of SharkNinEscalations Team

Mr***,We are very sorry to hear that you have had this experience with placing an orderCustomer experience is extremely important to usDue to security measures in place we will have to refer you to your local retailer for future purchasesSharkNinshares our privacy policy on our
websiteWe have included the link below for your convenience. ***Should you have any questions or require additional assistance please do not hesitate to contact us directly at ***Our business hours are Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST. Best regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They've completely rejected my business, which prevents me from obtaining their discounts and specials making the advertising and misleadingThere is no way my orders should be rejected periodTo tell someone that their "security measures" ate in place is an excuse, how come I have no other problems with any other retailers online or not
Regards,
*** ***

Mrs***,We are sorry to hear that you have had a negative experience with your Shark vacuumAs promised, we placed the order for your replacement Shark Rotator Slim-Light Lift Away on 04/14/Given that you are under warranty this replacement is being sent to you free of chargeWe are
working diligently to ship the product out to you as quickly as possible.If you should have any questions please do not hesitate to contact us directly. Regards,SharkNinEscalations Team

Mr***,We are very sorry to hear that you are dissatisfied with your Shark serviceFor your convenience, rather than having to wait for the *** bag please feel free to use any plastic bag packaging of your choice or a small box if have oneJust as long as you use the pre-paid return
label provided to you via email.We sincerely hope that this does resolve the issue for you and do apologize for any inconvenience this delay may have caused you.Regards,Euro-Pro Escalations Team###-###-####

Ms.***,We sincerely apologize for the experience you have had with your NinBlenderWe would like to make the arrangements to send you the replacement parts you needThis of course would be at no charge to youPlease contact me directly at your earliest convenience and I will take care of
this for you.Regards,*** ***Euro-Pro Escalations Team***@euro-pro.com

Ms***,We are sorry to hear that you have had a negative experience with your Shark Navigator Lift Away express replacementOur records indicate that the original order was placed on 01/Immediately we held $(pre-authorized) on your credit card pending the shipment of the orderOn
02/we found that we were unable to process the payment to the credit card providedOn 02/we canceled the original order and placed a new order with the new credit card information providedThe pre-authorized amount holding on the original card would drop off in 3-business days from that dateThe amount would also be held on the new card providedThis would mean that the amount of $would have been held on the two cards until the original dropped off 3-business days laterOur records show that one payment of $was processed to your Master card (***) on 02/when your Shark Navigator Lift Away shippedThe FedEx tracking is ***It is due to be delivered on 02/14.Should you have any further questions please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** x.***

Mr***
We are very happy to hear that this matter has been resolved to your satisfactionOur records indicate that your order had shipped on 10/20/and was delivered to you on 10/22/In the event you should have any questions please do not hesitate to contact us directly at ###-###-#### Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.Best Regards,SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I called shark nindemanding my refundThey denied that request and I have a voicemail as wellThe representative said my ONLY OPTION was for them to send a replacement so I was not offered that on free will.
Regards,
*** ***