SharkNinja

Good Day Ms***,We are very sorry to hear that you have had a negative experience as customer experience is our highest priorityA member of our escalation team will reach out to you by phone shortly to review options for resolveIt is our hope that we can resolve this matter to your
satisfactionIf you should have any immediate questions, we can be reached at 1-###-###-####, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms.***,We are sorry to hear that you are dissatisfied with your Shark Powered Lift-Away Speed Duo-clean purchase.We will reach out to your by phone by end of business day today to review the options available for resolveWe will do our best to resolve this matter to your
satisfaction. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Mr***,We are sorry to hear that you remain dissatisfiedIt is important that you understand that your warranty terms are included inside the box with your productYour product was not purchased via the infomercialYou are not subject to the terms presented thereYour product was purchased through *** and comes with a year limited warranty where if a replacement is required, we ask that you pay $shippingWe hope that this addresses any concerns you may haveIf you have any questions please do not hesitate to contact us by phone at 1-800-798-Monday-Friday, 8am-10pm EST or Saturday, 9am-6pm EST. Regards,Aimee on behalf ofSharkNinEscalation Team

Hello Revdex.com I sent the president of shark a certified letter and never received a reply backThe customer service department refused to help me and kept giving me different storiesI would appreciate some one from the presidents office to contact me I attached the carpet specialist investigator reported that the carpet manufacture sent to my home to inspect the damaged carpet and he also inspected the vacuumHe was he for hoursHe sent the manufacture the report which I attached in this responseIt clearly states the damage to the carpet was a result of the Shark vacuumI told SharkI can not give up the vacuum as this is my evidence when I have to go to court if Shark refuses to help in anywayI would appreciate it if Shark has the corporate office call me to resolve this issue after reading the carpet inspector reportI would also like Shark to send me the address I need to send the court summons to in NYC in order to take them to court if they refuse to open a dialogue with me and the corporate officeI also asked Shark for the insurance company for Shark and they refuse to give it to meShark is being very uncooperativeAs you can read in the Carpet inspector report it is very clear were he mentions the Shark vacuum directly was the reason for the damage to my new carpetI do not see where they is any question at all to pay for my damaged rug as a result of their vacuum. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Ms***,We are so sorry to hear that you have had this experience with your Shark VacuumWe sincerely apologize for the delay in receiving your replacement Motorized Floor Nozzle for your Shark Rotator VacuumIn an effort to resolve this matter for you we would like to offer a replacement
vacuumI have taken the liberty to order the NVShark Rotator replacement for youIt will ship via FedEx ground to the address on file and should arrive shortlyWe hope that this resolves the matter for you and we apologize for any inconvenience this situation may have caused youShould you have any questions please do not hesitate to contact us directly.Regards,Euro-pro Escalations Team***

Mr***,We are sorry to hear that you have had this experience with your NinCoffee Bar orderThe warehouse were your order sits does not have any stock for this itemWe do have stock in a different warehouse but because the order was placed using *** *** were can not change the order and
point it to the appropriate warehouseIn an effort to resolve this for you we can offer two options1- We can cancel the pending order and create a new order for you over the phone or 2- We can cancel the order and ask you to place a new order online using a credit card.A member of our escalation team will be reaching out today to discuss the options in further detailAgain, we apologize for any inconvenience this may have caused you. Regards,SharkNinEscalations Team

Ms***,We are sorry to hear that you are dissatisfied with our attempts at resolving the matter for youAgain, should you have any questions or cencerns please do not hesitate to contact us directly for assistance.Regards,Euro-Pro Escalations Team***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am sure that as a manufacturer of this product, I am sure you are concerned with the quality of product that you sell to consumersI am sure that you are as appalled as I am that this product has been replaced so many timesThere is one person in my household and my iron is always used and stowed properly and never abusedI find it incredible that it has had the exact same problem since which was the second iron that I purchased after the first one malfunctioned out of warrantyPlease provide me with the contact number for your CEO *** *** as I will not be satisfied until this issue is resolved
Regards,
*** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ms***,We are sorry to hear that you are dissatisfied with your Shark product or servicesUpon reviewing the file I see that we had shipped the jiffy bag and pre-paid return label on 05/05/for return of your wand at our costThis was sent issued the same day we originally spoke to you
regarding your wandAccording to FedEx tracking, the jiffy bag and pre-paid return label was delivered to you on 05/08/I have attached the information for your recordsIt is not clear to me why you chose to pay to return the wand at your own cost on 05/11/2015.We apologize for the delay in receiving your wandThe FedEx tracking number is ***It is due to be delivered on 06/10/2015.Under circumstances we would not offer to reimburse the shipping chargeIn an effort to resolve this case, I can make an exception and offer to reimburse the shipping cost via checkPlease email me your receiptMy email address is below.If you have any questions please do not hesitate to contact me directly.Regards,*** ***
*** *** ***
***

Good Day Mr***, We are sorry to hear that you've had a negative experience with your orderCustomer experience is extremely important to us here at SharkNinjaIn an effort to resolve the matter for you we will cancel the order for the replacement floor nozzle and we'll ship you an upgraded
NVShark Rotator Pro Complete Lift-Away vacuum at no additional charge to youWe simply ask that you allow 3-business days to receive your new vacuum via *** groundWe sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance please do not hesitate to contact us directlyBest Regards, *** on behalf of SharkNinEscalations Team ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you for the postage necessary to return the part.I do want to assure you, though, that I acknowledged that I might be ordering the wrong part when I first made the call, and deliberately made sure I would be able to return the part In addition, I am positive that the young man I spoke to on my follow up call told me I was unable to return the part He said, "All sales are final." In order to avoid misunderstandings in the future, please have your staff be clear with your customers
Regards,
*** ***

Ms***,We are sorry to hear that you have had a negative experienceTypically, in the event a product is not in stock it will be substituted with one of equal or grater value depending on available stockThis process is in place in an effort to get a replacement product to the consumer in a
reasonable time frameIn an effort to resolve this matter we would like to offer you a refund of the shipping chargeOnce the replacement ships you will be credited the $shipping charge to your credit card.Please allow 3-business days from the ship date.We apologize for the delay and any inconvenience this may have caused youWe sincerely hope that this resolves the matter to your satisfaction. Regards,SharkNinEscalations Team

Ms***,We are sorry to hear that you are dissatisfied with our claim review processWe do not take these matters lightlyYour claim is currently pending a decisionOur claims department will be in contact within the next two weeks with our decision.Should you wish to speak with someone directly please contact us at ***.Regards,SharkNinEscalations Team

Good Day Ms***,We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file we see that on two occasions (09/22/& 09/24/2016) we have attempted to reach out to you by phone to
offer further assistance with your replacement partPlease call us at your earliest convenience with your NinBlender available and we will assist you in determining the correct part for replacementWe can be reached at ***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTPlease provide customer reference number ***.We look forward to speaking with you. Best Regards,*** on behalf of SharkNinEscalations Team

Mr***We are sorry to hear that you are dissatisfied with your warranty termsWe want you to be satisfied with your NinCoffee Bar as well as the warranty which supports your purchaseIn an effort to resolve this matter for you we are willing to make an exception and offer to cover the
shipping charge both ways as a one time gestureYou have mentioned that you spoke with a customer service agent but we have not been able to locate the record using your name and phone number in our searchWe would like to document your file to reflect this offerWould you please forward the information provided at the time of the call? We would like to thank you for being a loyal SharkNincustomer and trust that this resolves the matter to your satisfaction.Regards,SharkNinEscalations Team1-877-646-

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I have called since then !

Ms***,We are very sorry to hear that you have had this experience with SharkWe take these matter very seriously and gaurentee that we will review the matter in detail to assure that all areas of opportunity are addressed in a timely matterTo address your desired resolve, I can confirm that
we did offer a new NV650 Shark Rotator Powered Lift Away Vacuum on 05/18/and that it shipped via *** ground on 05/19/Your tracking number is ***The tracking update shows that it was delivered on 05/20/Please confirm it has been receivedIf for any reason the vacuum has not arrived please contact me directly for immediate assistanceAgain, we would like to sincerely apologize for the experience and any inconvenience this may have caused you.Regards,*** ***Euro-Pro Escalations Team###-###-####