SharkNinja

Mr***,We sincerely apologize for the experience you have had with your Shark Rocket VacuumUpon further review of your file we have found that the delay regarding your replacement was due to an unfortunate error on our partWe apologize for any inconvenience this may have caused youFor
your inconvenience an upgraded model is being shipped out to you as we speakYour new HVwill arrive in a few daysYou will receive a shipment confirmation shortly with your tracking numberShould you require additional information please do not hesitate to contact us at ***. Regards,SharkNinEscalations Team

Mr.***,We do understand your position and apologize for the negative experienceWe assure you, we are looking into the order as we do take these matters very seriouslyIn the meantime, I have made the necessary arrangements to refund you the pending balance on the orderYou will receive a credit to your *** card (***) in the amount of $Please allow 3-business days for this to reflect on your accountIn support of that, I have attached a document for your recordsShould you have any questions please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team###-###-####

Ms***,We are very sorry to hear that you have had this experience with SharkWe take these matters very seriously and guarantee that we will look into this matter to make sure any areas of opportunity are addressed immediatelyRegarding your replacement wand, I see that the order shipped on
05/20/via *** ground and is due to be delivered to you on 05/22/The tracking number is ***If you do not receive the wand on that date please contact me directly for immediate assistanceWe sincerely apologize for the delay and for any inconvenience this may have caused you

Good Day Mr***,We are sorry to hear that you are disappointed in the shipping timelineWhile we do provide an estimated shipping timeline of 3-business days it is possible, in certain cases, that the order may arrive outside of that timeline. Once *** picks up the
package at our distribution center we hand over control of the packageOur records indicate the order was placed on 2/8/and was delivered to your door on 2/16/Tracking number ***.That said, If you wish to return these items for a refund (less shipping) please advise our contact center so that we can process the refund once receivedShipping is a third party charge and is non refundable. Best Regards,*** on behalf ofSharkNinEscalations Team

Mr***,We are sorry to hear that you have had this experience with your Shark Handheld vacuum as customer experience is extremely important to usIn an effort to resolve this matter for you we are prepared to make a one time exception and offer to ship you a replacement battery at no charge to
youPlease respond confirming your shipping addressFor future reference we recommend that you charge your hand vacuum for a maximum of hoursTo ensure optimum performance we do not recommend you exceed the hoursThis information is in your owners manual located under "Charging your hand vacuum." We have attached a copy for your recordsThe battery is a wearable part and may need to be replaced in the futureIf you should have any questions or concerns in the future please do not hesitate to contact SharkNindirectly for additional assistance. Regards,SharkNinEscalations Team

Good Day Mr***, We are sorry to hear that you have had this experience with your Shark Vacuum as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark, purchased on or around 01/09/2016,
comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST Best Regards, *** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
Regards,
*** ***

Ms***,We sincerely appologize for the delay with your replacement lower handle for your Shark SweeperUnfortunately, we do not have this part available and are waiting for the stock to arrive in our warehouseYour order is sitting in priority sequence and
will ship as soon as the stock comes inWe apologize for any inconvenience this may have caused youIf you are unable to wait, I would like to provide the option to return the sweeper to us, email me your sales receipt and I would arrange to send a refund check to you for the sweeperThis is a one time offer in an effort to resolve this casePlease feel free to contact me directly to arrange for this.Regards,*** ***Euro-Pro Escalations Team***@euro-pro.com

Good Day Ms***,While we at SharkNinare not in a position to refund the product (purchased via a retailer) we can certainly offer the replacement floor nozzle as we feel that this will resolve the matter for youIf you change your mind, please do not hesitate to let us know. Regards,*** on behalf ofSharkNinEscalation Team

Good Afternoon * ***,We are sorry to hear that you have had a negative experience with your NinBlender as customer experience is extremely important to usWe would be happy to offer you additional assistance with your NinBlenderUnfortunately, we have been unable to locate any record of
you contacting our office with the information providedPlease contact our customer service department directly at ***. Best Regards,SharkNinEscalations Team

Mr***,We are sorry to hear that you have experienced a delay regarding your refund of the Shark Rotator Powered Lift-Away TruePet vacuumOur records indicate that your refund was processed successfully in the amount of $on 12/29/Please allow 3-business days (excluding
holidays) for that amount to reflect on your *** ***, ending in ***We sincerely apologize for any inconvenience this delay may have caused you and hope that this matter has been resolved to your satisfaction.Best Regards,*** on behalf ofSharkNinEscalations Team

Mrs***,We are sorry to hear that you are experiencing this issue with your Shark Navigator Professional vacuumIn the event that it can not be resolved over the phone with appropriate troubleshooting you are eligible to send the vacuum in for repair under your warranty termsI have attached
your warranty terms for your reviewThe warranty clearly states that you need to ship the vacuum in to our repair center with the freight prepaid and are also asked to include a check in the box in the amount of $for the return shippingThe warranty covers the repair or replacement of the vacuum, not the shippingThat being said, in an effort to resolve the matter we are prepared to offer a FedEx prepaid return label for return of your vacuum for a replacementThis is a one time gestureIf servicing is required in the future you will be asked to adhere to the terms attached.To make arrangements for your prepaid return label and replacement please contact us at ###-###-####We have documented your file.Regards,Euro-Pro Escalations Team

Good Day Ms***,We are sorry to hear that you have experienced a delay with your refundWe can confirm that all future payments have been cancelled and you were refunded directly to your credit card ending in 0899, in the amount of $We have attached the payment schedule for your
recordsYou were billed $127.45. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry that we were not able to process your orderOur loss and prevention team reviews all orders for our mutual protectionThis includes verifying the billing information provided with what your financial institution has on file, verifying the telephone number provided
associated to the address provided, history of past shipments, if we are able to associate the address provided with your nameThere are many factors involved in the security process; please note that our intentions are not to make the purchase process difficult for you.The safety of the billing information as well as customer satisfaction is our highest priorityDue to the reasons listed above, we will not be able to process any orders directly via SharkYou can also verify our credit card policy here: http://www.sharkclean.com/credit-card-policy/However, we would like to assure you that you are not without optionsThe product is also available at major retail stores such as *** *** *** * *** *** ***We are confidant that you will be satisfied with the product should you decide to purchase itWe sincerely hope that this helps to clarify your concerns; if we can be of further assistance please do not hesitate to contact us directlyWe can be reached by phone at ###-###-#### Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.I have placed a new order as the company Escalations Team stated to do as part of the solution. The new order number is ***, and I have also attached a copy of the order
Regards,
*** ***

Mr***,We are sorry to hear that you are dissatisfied with your Shark Roatator Powered Lift Away orderOur records indicate that this order has been canceled and therefore will not charge to your credit cardWe hope that this resolves the issue for youShould you have any questions please do
not hesitate to contact us.Best Regards,SharkNinEscalations Team***

I have purchased these blenders from them and they have been both returned because one of them caught fire and have called over attempts and cant get anyone on the phone after wasting a avg of to minutes on holdI have filed a couple of months ago and some girl called times and left messages including the ID number *** to call that same number but little does she care or know you cant get anyone to pick upAn easy way to solve that is to have them correspond with me by email only and we could get this doneBut these people dont realize I am a disabled vet and cant always answer the phone when they call meUse the email and lets get this simple refund sent out.Desired outcome: I want someone from there customer service assigned to this specifically and to contact me by email to exchange any information they may wantBut the ultimate here is I want my refund of $sent to my address nothing more or less of that

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is important to us here at SharkNinja.Upon further review of your file we see that you spoke with our customer care center on 02/02/and they were able to explain the mobile offer to youWe
sincerely hope that this resolves the matter to your satisfaction.If you should have any further questions or concerns please do not hesitate to let us know. *** on behalf ofSharkNinEscalations Team

Mr***,Unfortunately, shipping is not covered under your warrantyPlease refer to your owner's manual for warranty terms and conditionsWe will ask that you ship the garment steamer to us(we will provide the address) and what we can do is we will waive the return shippingThat is our final offerWe will repair or replace your garment steamer and return it to you at our costShould you decide to return the garment steamer for servicing please let me know so that we can make the arrangementsRegards,*** ***Euro-Pro Escalations Team###-###-####