SharkNinja

Ms***,As explained previously, because your MVVac then Steam is no longer available we have upgraded you to a new full size upright vacuum and a new steam mopThe value of these two products combined greatly exceeds the value of your original productShould you be dissatisfied with our resolve please feel free to return your MVfor repairThe address and instructions to proceed with a repair are in your Owner's manual.Should you have any questions please do not hesitate to contact us directly. Regards,SharkNinEscalations Team***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mrs***,We are sorry to hear that you have had that experience with your credit card and understand your concernsUnfortunately, we do not accept checks for paymentWe will ask that you update your order with a valid credit card as soon as possible so that the remaining installments do not
bounce backThe next payment is scheduled to process on 02/20/Our records indicate that a member of our escalations team had reached out to you by phone on 02/13/and left you a detailed voice mail message offering you a discount on your order for any inconvenience this may causeYou can take advantage of this offer by returning the call to *** Please provide reference number ***.Regarding the VIP Lifetime Warranty, while we do not physically ship a warranty certificate your file is documented to reflect the VIP Lifetime Warranty statusI have attached your order confirmationShould you prefer to have physical copy, please feel free to print the attached.Should you require additional information please do not hesitate to contact us. Regards,SharkNinEscalations Team

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file, we can confirm that, due to the delay in shipping the replacement hose and handle assembly we opted to ship you a
new replacement Shark Rotator Powered Lift-Away TruePet vacuumThe new vacuum shipped on 03/03/and is due to arrive via *** ground by end of day tomorrowYour tracking number is ***In addition to the free replacement vacuum, we offered to ship you a foam filter Kit at no additional charge for the inconvenienceWe sincerely hope that this resolves the matter to your satisfactionShould you have any concerns please do not hesitate to contact us directly for immediate resolve. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I wish this was settled, but I just spoke with the company on multiple occasions on 2/27/16, and am left more confused than before, I am not sure whether I need to file a new complaint or what is going onThey now show that I owe two balances, one of $and one of $for the same itemHowever, on the file that was attached that I agreed to , it also stated that "all remaining payments are cancelled"Please let me know if someone can look into this or if I need to file a new claimI just want to know what is going on and seem to not get anywhere when I talk with their customer service representatives as they don't even know what is going on.
Regards,
*** ***

Mrs***,We understand that you are dissatisfied with your experienceCustomer experience is extremely important to us here at SharkNinjaIn an attempt to offer assistance, we left a detailed voice mail message at ###-###-#### on two occasions, 09/06/& 09/08/I will ask that you return my call at your earliest convenience so that we may offer you our assistanceMy business hours are Monday-Friday, 9am-5pm EST.We thank you in advance for your time in this matter. Regards,*** on behalf ofSharkNinEscalations Team###-###-#### X

Mr.***,We are sorry to hear that you have had a negative experience with your Shark Rotator VacuumUpon reviewing your file our records indicate that due to the error in shipping the original order we placed a new order for you on 01/to expedite the processThis order shipped on 01/and
should arrive shortly via *** groundThe tracking number is ***We sincerely apologize for the delay.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** x.***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I only received one phone call with one phone number, I called back but was unable to co tact anyoneI was asked for an account number that I do not have.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Again when I call they say they can't help me and they will return the call within to hours and I never receive a return callThey are asking for a credit card to charge the shipping chargeI would have to pay by check or money orderThis has been an awful issue to try and get repairs

Good Day Ms***,We are sorry to hear that you have had this experience with your Ion Flex as customer experience is our highest priorityUpon further review of your file we can confirm that the replacement floor nozzle was ordered on 01/03/and should ship shortlyIf you should have any
questions or concerns please do not hesitate to contact us directly at 1-800-798-7398. Best Regards,*** on behalf ofSharkNinEscalation Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
]This is ridiculous! I originally bought the vaacum at *** *** *** *** and they said they cannot accept a return because I got a replacement from Shark Nindirectly because when I called YOUR consumer hotline when there was a problem with the original product the male representative said that I could not bring it back to *** *** *** *** and could only send it to him/shark ninjaNow you are stating that because I bought your own product at *** *** *** *** originally even though the ACTUAL product I am trying to return was sent directly from shark nin - you can't refund my money?!!! This makes no sense I did try to return the second product to *** *** *** *** after shark ninstarted with this send it back for another 19.95$ but *** *** *** *** said they can't take it because the second product came from YOU shark ninjaSo which is it and when will your company take ownership of your first or even second product? This is insaneI would call the number you provided but it is not direct to anyone who can help me or who knows the caseI really think you are the most difficult large company to deal with Any other company lets you return a defective product I have been jumping through all these hoops and you still won't give me my money back and your statement about returning the product is ridiculous If I had never listened to your first representative when my original vaacum broke I wold have returned it to *** *** *** *** and would not have spent hours on this getting the run around from your company with every excuse in the book not to just give me my money back This is terrible and need to be resolved by me returning the vaacum and getting my money back
Regards,
*** ***

Mrs***,Unfortunately, we can not accept a returnWe have reviewed the audio file for the call and can confirm that the agent had in fact advised you verbally that this was your final sale priceShould you have any questions or concerns please do not hesitate to contact us.Regards,SharkNinEscalations Team***

Good Day Mr***, We are sorry to hear that you have had this experience with your order as customer experience is important to us here at SharkNinjaUpon further review we have found that the billing address did not matchIt is for our mutual protection that your order was canceledIn an effort
to resolve this matter for you we are willing to make an exception and allow you to place a new order via the websitePlease let us know what the new order number is so that we allow it through the vetting processWe sincerely hope that this resolves the matter to your satisfactionIf you have any questions please do not hesitate to reach out to me directly Best Regards, *** on behalf of SharkNinEscalations Team *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have already received replacement parts which did not work properly. There is a flaw in the vacuum design from an engineering perspective. I will not pay $just to have the same faulty product sent to me. I want to exchange this vacuum for a different model or receive a full refund
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.I have sent valid proof to backup up my claim to the Revdex.comwhile I am not being charged for anything your claim that you do not provide customer information to third party sources is falseI have proof you actually did provide my information to third party sourcesI don' know how you can say you didn' when you clearly didYou all obviously just want to keep denying you didEither correct the problem or I'm not closing out my Revdex.com complaint as satisfied because I am not satisfiedYou all have been trying to dodge my claim from day and I am tired of the lies
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response may satisfy my issues and/or concerns in reference to complaint #***I would like to know how much of a discount this would give me if I were to accept this? I would be willing to do so if the amount is not overly pricedI would also like this in writing so there are no issues if I decide to claim the discount
Regards,
*** ***

Good Day Ms***, We are sorry to hear that you have had a negative experience with your NinCoffee Bar as customer experience is our highest priority.In the event SharkNincan not resolve the matter over the chat system, we will ask that you call in to review additional options available
to you under your warrantyUsually, the sediment in the coffee is due to the permanent filter not being fine enough for the type of coffee ground you useWe would probably recommend you use a paper filter, this should resolve the matter for youIf you should have any questions please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, *** on behalf of SharkNinEscalations Team

Mr.***,
We would like to thank you for your understandingWe do apologize for any inconvenience this may have caused youPlease go forward with placing a new order on our websiteI will advise our fraud prevention team so that your order isn't pulled and declined againPlease make sure your shipping and billing information can be verifiedShould you have any questions please do not hesitate to contact me directly
Regards,
*** ***
Euro-Pro Escalations Team
*** x.***

Mr***,We are sorry to hear that you are dissatisfied with the delay with your refundUnfortunately, due to circumstances that were out of our control with your credit card being expired we were obligated to issue the refund via checkThe check was processed for you on 10/28/We ask
that you allow 4-weeks to receive the check in the mail to the address listed on fileShould you have any questions or concerns please do not hesitate to contact us directly for immediate assistance.We can be reached by phone at ###-###-#### Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.Best Regards,Aimee on behalf ofSharkNinEscalations Team