SharkNinja

Good day Ms***,We are sorry to hear that you are dissatisfied with your vacuum purchase as customer experience is our highest priority.Upon further review of your file, we noticed that several voicemail messages have been left for you (1/25/& 2/09/18) in an effort to
resolve the matterUnfortunately, our calls have not been returnedWe have two options for resolve in this case1- We make a one time exception and have you return the product in question for a refundDespite of the fact that the purchase was made almost year ago(5/3/17) or 2- If you wish to keep the product we can offer you a 20% discount on the purchase price($89.91)SharkNinhas gone above and beyond in working with you via phone and on social media in an effort to resolve the matter to your satisfactionOur offers will remain on the table should you change your mindPlease contact us at 1-*** Monday-Friday, 9am-5pm EST. Best Regards,*** on behalf ofSharkNinescalations team

Mrs***,We are sorry to hear that you are dissatisfied with your warranty optionsI have attached the warranty agreement for your review which is also located at the back of your owner's manual that came in the box with your *** Shark Navigator Professional vacuumIn the event that we can not
troubleshoot and resolve the issue over the phone you will be asked to ship the vacuum to us for repair or replacement under your warrantyThe repair or replacement of the vacuum is at no charge as described in the attachedThe shipping to and from our facility is not included in your warrantyUpon review of your file we can confirm that when you had refused to send the vacuum in for repair under your warranty we had offered you our express replacement program as an alternativeThis will allow for a new vacuum to be shipped out to you, no questions asked and no need to return your original vacuumThis is offered at $which is a fraction of the retail pricePlease feel free to contact us with any questions you may have.Regards,Shark|NinEscalations Team

Mr***,We are sorry to hear you are dissatisfied with your *** product & services.If you should have any questions or need additional information about our offers please do not hesitate to contact usWe look forward to working with you to resolve the matter.Regards,Euro-Pro Escalations Team###-###-####

Ms***,We are sorry to hear that you have had this experience with your Shark Steam MopPlease contact us at your earliest convenience so that we may arrange to take the product in for quality assurance testing and offer you a new replacementWe will ask that you use distilled water whenever
possible to avoid any potential blockages in the future.Regards,Euro-pro Escalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI have received the replacement unit, thank you
Regards,
*** ***

Ms***,Our records indicate that we have attempted to reach you by phone on several occasions in an effort to assist with this matterWe would kindly ask that you return our calls at your earliest convenienceWe can be reached by phone at ###-###-#### Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm ESTWe appreciate your time in this matter and look forward to working with you.Best Regards,SharkNinEscalations Team

Good Day Mr***, We are sorry to hear that you have had this experience as customer experience is important to us here at SharkNinjaUpon further investigation we have found that the billing information you submitted does not matchIt is for our mutual protection that your order was canceled
If you have any questions please do not hesitate to reach out to me directly Best Regards, *** on behalf of SharkNinEscalations Team

Ms*** We are sorry to hear about your negative experiance with your *** VacuumAccording to your warranty agreement our policy is to repair or replace your vacuumIf we can not repair the vacuum we will send a replacement
of the same modelIf that model is not in stock we reserve the right to replace it with one of equal valueUpon reviewing your file I can confirm that an equal vacuum was shipped out to you as replacementI have left you a detailed voice mail message asking that you contact me directly to discuss the matter in further detailI will be happy to help resolve the issueRegards,*** ***Euro-Pro Escalations Team###-###-#### X.***

Mr***,We are sorry to hear you have had a negative experience with your Shark VacuumPlease note we do ask that you allow 4-weeks for repair or replacement under your warranty agreementOur records indicate that your vacuum was received at our repair location on 12/05/We issued a
replacement *** on 01/08/Unfortunately, you would have experienced a few days delay due to the holidaysWe do apologize for any inconvenience this may have caused youThe tracking number (***) with *** advises the estimated delivery date is 01/13/2015.Should you ahve any further questions or concerns please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** x.***

Ms***,We are very sorry to hear that you have had a negative experience with your Shark vacuums as customer experience is extremely important to usWe left you a detailed voice mail message today at the phone number provided asking that you give us a call directly for immediate resolve
Please contact us at your earliest convenience so that we may rectify the situation for youWe can also be reached at *** Monday-Friday, 9am-5pm EST.Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are very sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is extremely important to us at SharkNinjaAs discussed by phone today, I have issued a FedEx prepaid return label to your email address for return of your NinCoffee BarWe
will also ship you a new CFNinCoffee Bar at no additional chargeWe appreciate your time in this matter and sincerely hope that this resolves the matter for you.Should you have any questions please do not hesitate to contact me directly. Regards,*** on behalf ofSharkNinEscalations Team###-###-#### Ext***

Good Day Ms***, We are sorry to hear that you have had a negative experience as customer experience is extremely important to usUnfortunately, we had experienced an unexpected issue with our *** ac count and were unable to acquire your payment initiallyIn an effort to resolve this
matter for you, we have decided to waive the balance of your order($35.70) Please enjoy your complementary Tritan 24oz Nutri NincupsWe sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance please do not hesitate to let us know Best Regards, on behalf of SharkNinEscalations Team

Mr***-***,We are sorry to hear that you are dissatisfied with your *** product and servicesWe offer very competitive warranties and would be happy to take your vacuum in for repair or replacement under those warranty conditionsUnfortunately, we can not offer a refund because the product was not purchased through us directlyI had attached your warranty information in my last communicationPlease review and contact us should you decide to return your *** vacuum for servicing.Should you have any further questions or concerns please do not hesitate to contact me.Regards,*** ***Euro-Pro Escalations Team###-###-####

Mrs***,I tried to reach you by phone this morning to review the charges with you in detailI left a detailed voice mail message asking that you contact me directly for immediate resolveI had reached out to our accounting team and It was confirmed for me that the order billed in US fundsYour file has now been changed to *** to avoid any issues such as this in the futureI would like to make any necessary adjustments to the billingI will not require you to send in your credit card statementWe sincerely apologize for any inconvenience this situation may have caused you.I look forward to speaking with you and resolving the matter for you.Regards,*** ***
*** *** ***
*** ** ***

***,We are sorry to hear that you are having an issue with your *** productPlease give us a call so that we may troubleshoot the issue over the phoneIn the event that a replacement part or the troubleshooting itself can not resolve the issue we would be happy to honor your warranty
agreement and take the product in for repair or replacementYou are correct, your warranty does not cover the shippingWe will ask you to call our *** Team for immediate assistance with your *** product.Regards,Euro-Pro *** Team###-###-####

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello,We apologize we were unable to change your ship to address after you had placed your order. I have reshipped the order to *** *** *** *** ** ***. The order number is *** and the account number is ***You will be receiving your order within to
business daysOnce the order has shipped you with receive an email with the tracking numberRegards,

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priority.Our records indicate that the last time we spoke with you was back in We do not have any record of you calling in since thenWe will have someone reach out to you by
phone shortlyIt is best that we review the situation with you over the phone and attempt to assist. Best Regards,*** on behalf ofSharkNinEscalations Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you have had a negative experience with your NinCoffee Bar order as customer experience is important to us here at SharkNinjaOur records indicate that your order was paid in full as of 04/21/Our Customer Care Representative emailed you an
order statement for your recordsPlease let us know if this was not received and we will send it again.We hope that this resolves the matter to your satisfactionIf you require additional assistance please do not hesitate to let us know. Best Regards,*** on behalf ofSharkNinEscalations Team