SharkNinja

Mr***,We are sorry to hear that you have had this experience with your *** *** *** *** *** *** as customer experience is extremely important to us at SharkNinjaIf your vacuum is not working we would like to arrange for you to return the item to us for replacementWe are happy
to offer you a *** prepaid return label to cover the cost of shipping the product back to usIn turn, we would like to offer you a new replacement *** *** *** *** *** *** at no cost to youWe have documented this offer in your filePlease contact us by phone at *** and a representative will process this for you.We appreciate your business and look forward to speaking with you. Regards,*** on behalf ofSharkNinEscalations Team

Ms***,In an effort to resolve the matter we have canceled the order and processed the refund to your credit card on filePlease allow 3-business days for the refund to processIn the future we ask that you contact SharkNindirectly to advise us of your intention to return an order, prior to doing soThis will allow us to provide you with the appropriate information to return the order and prevent the product form getting lostIf you should have any further questions please do not hesitate to reach out to us by phone at ***Regards,SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Day Ms***,We are sorry to hear you are dissatisfied with your experience as customer experience is important to us.Our records indicate that your order for the Shark Rocket Deluxe Pro was placed on 12/16/and was set up to bill in installmentsWhen we arrived at the 4th installment
due on 03/16/we were unable to process your payment of $We were never advised that your credit card number was no longer validIf we were informed prior to the payment being due we would have updated your credit card number on file to ensure your billing wasn't interruptedWe continued to make attempts to process the payments and were unsuccessfulWe sent out two emails to alert you that there was a problem with the billing on your account and asked that you contact us to make payment arrangementsOnce your account went overdue for days, we sent out a final email to advise we were transferring your file to *** *** *** ***Should you wish to make payment arrangements, they can be reached at 1-***.Until the amount overdue on your account has been paid in full, your account is on a holdWe will not be able to ship anything out to you or process any transactionsShould you require additional information, please do not hesitate to contact us. Best Regards,*** on behalf ofSharkNinEscalations Team

*** ***,We are sorry to hear that you are dissatisfied with your *** *** *** *** *** ***As discussed by phone today, Shark offers a day risk free trial with all direct ordersThis gives consumers the opportunity to try the product in home and if you are not satisfied with
the product it can be returned within that days for a refund less shippingWe understand that your situation did not allow for you to try the product within the allotted time frame.We would like to make a one time exception and offer a *** pre-paid return label for return of your order for a full refundYou will receive the *** label by mail in a few daysPlease use that to return the order to usOnce received we will process your refund directly to your credit cardWe ask that you allow 3-business days from that processing date.If you should have any questions regarding this process please do not hesitate to contact me directly.Best Regards,*** ***Euro-Pro Escalations Team###-###-####

Ms.***,
Our records indicate that your order was received back on 11/I have confirmation that we have processed the refund in the amount of $directly to your credit cardYou should see that reflect shortly
If you have any questions or concerns please do not hesitate to contact me
Regards,
*** ***
Euro-Pro Escalations Team
*** x.***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mrs***,We are very sorry to hear that you have not received your replacement lid for your BLNinBlenderUnfortunately, the part is on back order with an estimated arrival date of 09/11/We will be sure to ship the part out to you a soon as they are availableWe sincerely apologize for the delay and any inconvenience this situation may have caused you.Should you require additional assistance please do not hesitate to contact us directly at ***Your customer reference number is *** Regards,*** on behalf of SharkNinEscalations team

Ms***,As previously mentioned, we show that a supervisor has attempted to reach you on 01/& 01/On both occasions a voice mail message was left for you with their contact detailsOur records indicate that we tried to troubleshoot the issue over the phone and when we were unable to resolve the loss of suction we offered for you to send the vacuum in for repair or replacement under your warrantyPlease review the terms of your warranty in your owner's manual that came in the box with the unitIf you are not willing to return your vacuum for servicing we can offer you our express replacement program where you are offered a new vacuum at a discounted rateThis option comes with a day warranty and the sale is finalPlease feel free to contact us directly for further assistance.Regards,SharkNinEscalations Team

Ms***,We are sorry to hear that you have had a negative experience as consumer experience is extremely important to usUpon further review of your file we were able to confirm that this order was returned and received on 03/23/2016.We have canceled the order and all future paymentsWe have
processed your full refund in the amount of $Please allow 3-business days for the refund to reflect on your credit card statementWe apologize for the delay and any inconvenience this may have caused youIf you should have any questions or concerns please do not hesitate to contact us directly. Regards,SharkNinEscalations Team

Good Day Ms***,We are sorry to hear that you have had a negative experience as customer experience is important to us here at SharkNinja.Our records indicate that you discussed the matter with a member of our escalation team on 01/25/*** had reviewed the breakdown of the multiple pay
plan, what you paid and what we credited*** also asked that you reach out directly should you see any discrepancies with your credit card statement.We sincerely hope that this matter has been resolved to your satisfactionIf we can be of further assistance, please do not hesitate to contact us directly for immediate resolve.Best Regards,*** on behalf of SharkNinEscalations Team

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priorityWe will reach out to you by phone shortly to review all options available to you for resolvePlease note we will require you to have the vacuum available so that we can
capture all necessary information and do the appropriate troubleshooting over the phoneWe do not simply replace the vacuum without understanding the issue and first trying to resolve.For additional information regarding your warranty terms please review your owners manual received with the product.Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***,We are very sorry to hear that you had a negative experience placing your order for the AuNutri NinBlender as customer experience is extremely important to us here at SharkNinja.Please note, offers will vary depending on the purchase sourceFor example, you may find the
price and available accessories will change slightly depending on where you chose to purchase the product(Retailer, our website or infomercial)If we can be of further assistance please do not hesitate to contact us directlyBest Regards,*** on behalf of SharkNinEscalations Team

Ms***,We are very sorry to hear that you are dissatisfied with your Shark product or servicesThe potentially-affected vacuum cleaners have a part in the wand that can break, potentially leading to a risk of electric shock undercertain circumstancesIt is for that reason we have voluntarily
set up this recall process for our consumersWe will send you a free prepaid return kit in order to process the replacement wandThere is no need to wait for us to send you a bagIf you prefer, simply package the recalled wand in your own large bag that can accommodate the wand By using your own bag you can save 3-businessdays in this processSeal the bag and affix the prepaid label that we will email you. Then drop off the package at a FedEx locationThe new wand will be delivered to you in 3-business daysWe sincerely apologize for any inconvenience this may cause you.Should you have any questions or concerns we have a team of agents standing by to assist you in this processplease give us a call at ###-###-####.Regards,Euro-Pro Escalations Team

Good Day Mr***,We are sorry to hear that you are dissatisfied with your experience as customer experience is our priority at SharkNinjaOur records indicate that we had emailed your order confirmation on 04/17/which included your payment scheduleThis order (***) was set to bill in payment installments of $Our records also indicate that your 09/14/& 10/14/payments did not processWe had advised you of the missed payments via email, the same email address provided at the time of the order(attached)We will ask that you contact us at your earliest convenience to arrange for payment of the $We can be reached at 1-*** Monday-Friday, 8am-10pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Mr***,We are sorry to hear that you have had this experience with your orderWe will certainly look into this matter.In the meantime, we can confirm that the new order was placed on 11/17/as discussed with our customer care representativeThe order shipped out on 11/21/and is
expected to arrive by end of day on 11/26/The *** tracking number is ***If you require additional assistance please do not hesitate to contact us directly. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Mr***, We are sorry to hear that you have had this experience with your Shark Rotator vacuum, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vacuum, purchased on or
around 12/12/comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product at our cost for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) Best Regards, Aimee on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you have had a negative experience as customer experience is important to us here at SharkNinja.Unfortunately, It is not clear to us what concerns you have with your Shark or NinproductIn addition, we were unable to locate a file in our database
with the information provided hereHave you contacted SharkNindirectly regarding this? We would be happy to assist.Please contact us by phone at your earliest convenience at 1-***800-798-7398, Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Mr***,We are sorry to hear you are dissatisfied with your *** product & servicesIn the event that we are unable to resolve the issue over the phone we request that you ship the vacuum in for repair or replacement under your warrantyI have attached your warranty terms for your review
Please note that this was pulled from page of your owner's manualAlthough, in an effort to resolve this matter quickly for you we had offered our express replacement programThis program offers a new vacuum at a fraction of the retail cost without having to ship your vacuum back to usWe had also offered our rapid response program and even offered to cover the shipping chargeIt seems we have gone above and beyond your warranty by offering you two other options for your convenienceIf you change your mind and would like to take us up on one of these offers please do not hesitate to contact me directly.Regards,*** ***
Euro-Pro Escalations Team###-###-####