SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Rest assure that I still have not received my item, in which one of your employees verified that I should have my item by the end of the day on April Your apology means nothing, you don't value your customers or satisfactorily customer.
Regards,
*** ***

Thank youWe are anxiously waiting for the nozzle to arriveHopefully, that will resolve everything. If not, we accept your offer for a return and replacementkFYI I only contacted the Revdex.com because of your customer service were unpleasant and argumentative. Dr***

Since this complaint I have received the part that I was promised but with no reason or explanation as to why the delay in shippingSo I don’t know how the Revdex.com handle a situation like thisI am thankful for you prompt action on my behalf

Mr***,We are sorry to hear that you shark vacuum is malfunctioningCustomer experience is extremely important to us here at SharkNinjaWe will be happy to repair your *** *** *** *** at no charge as per your warrantyA prepaid label can be sent to you for a fee of
$If you would not like to take advantage of the prepaid label you can send the unit through a carrier of your own choice.We have attached the warranty terms for your reviewPlease note that this information is also included in the owner's guide, located in the box with the *** *** *** ***
If you should wish to make arrangements to send in your vacuum for repair or if you have any questions please do not hesitate to contact us directly at ***Our hours of operation are Monday-Friday 8am-10pm EST & Saturday-Sunday 9am-6pm EST. Best Regards,*** on behalf of SharkNinEscalations Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Saying they called doesn't solve the problem.Calling me again probably won't solve the problem, either.Solving the problem is as simple as sending the replacement part, and since they already have all of the information needed to do so, i'm seeing a company that's refusing to solve the problem.
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you are dissatisfied with your warranty service as customer experience is extremely important to us here at SharkNinjaOur warranties are considered to be best in classThat being said, the life span of a battery is heavily dependent on the consumers
charging habits, duration and frequency of useIt is important to charge the battery in accordance with our use and care instructions listed in the owners manual to maintain the longest life possible for our batteriesTo provide an example of battery depletion, if the hand held vacuum is used a few times a week for quick pick ups (5-minutes), the life of the battery should range between 9-monthsIt is considered to purchase a replacement battery every year or so when considering the average household useIf you chose to use the hand held vacuum daily, to clean a large area of the house, the battery will need to be replaced much more frequentlyPerhaps, every months or so.In the event you wish to purchase a replacement battery, please feel free to reach out to us for immediate assistance Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***,We understand your concerns and are sorry you have had a negative experience with placing the orderIf you chose to place the order on our website by taking advantage of a current offer and discover something is missing from your box please let us know right away so that we can rectify the situation immediatelyIn the meantime, the offers available on the website are subject to change.We sincerely hope that this resolves the matter to your satisfaction.Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry to hear that you have had this experience with your Shark Sonic Duo solutionI left you a detailed voice mail message this morning asking that you contact our escalation team for immediate resolveAs a onetime gesture we would like to offer to waive the shipping on your
orderPlease call us at 1-*** to take advantage of this offer.Regards,Euro-Pro Escalations Team

Good Day Ms***,We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priority.We, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Nincoffee bar, purchased on or
around December 23rd, includes a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretionPlease note, shipping is a third party charge and is non refundable. If you should change your mind please do not hesitate to contact us directly for assistance Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Mr***,We are sorry to hear that you are dissatisfied with your experience as customer experience is our priority at SharkNinjaOur records indicate that we had emailed your order confirmation on 04/17/which included your payment scheduleThis order (***) was set to bill in
payment installments of $Our records also indicate that your 09/14/& 10/14/payments did not processWe had advised you of the missed payments via email, the same email address provided at the time of the order(attached)We will ask that you contact us at your earliest convenience to arrange for payment of the $We can be reached at 1-*** Monday-Friday, 8am-10pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[AGAIN, It's a $vacuum cleaner, why would I call a number for the *** department to see how it can be fixed. A replacement should be sent with zero customer interaction as long as the purchase is verified with a receiptEuro-Pro has TERRIBLE CUSTOMER SERVICE, and they do not care about their products after being sold. I will be sending my complaint to the CEO of Euro-Pro. Unfortunately you have lost me as a customer and I will let as many other people know what terrible warranty and customer service that your company has. If you treat all customers who have problems like this by continually telling them to call the *** team, I really don't see how your company has survived this long! What a complete JOKE the company is and WHAT A JOKE the person who handles Revdex.com complaints! I will also not accept your response, so it will be noted on the Revdex.com website]
Regards,
*** ***

Revdex.com:they reached out to me and issue was resolved.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Day Ms***,As discussed by phone today, our records indicate that your Shark Rotator Powered Lift-Away order (***) is paid in full as of 05/13/We sincerely apologize for any inconvenience this may have caused youShould you have any further questions or concerns regarding your order please do not hesitate to contact us directly at 1-*** Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you you guys so much for helping he I have heard of the Revdex.com but have never used it and never thought it would be this effectiveYou guys are awesome! As a mother of five kids I would like to show my appreciation to your company and thanks to all your time and effort put into solving my issueHopefully shark does fulfill their side and thank you again for all your help.
Regards,
*** ***

I am not paying anything, once they ship a new one, and provide tracking number with a free return lable I will send the one that doesnt work backsorrycant accept their response
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***Leave a message

Ms***,We are sorry to hear that you have had a negative experience with SharkUpon further review of your file we show that a supervisor has attempted to reach you on 01/& 01/in an attempt to resolve this matter for youOn both occasions a voice mail message was left for you with their
contact detailsOur records indicate that we tried to troubleshoot the issue over the phone and when we were unable to resolve the loss of suction we offered for you to send the vacuum in for repair or replacement under your warrantyPlease review the terms of your warranty in your owner's manual that came in the box with the unitIf you are not willing to return your vacuum for servicing we can offer you our express replacement program where you are offered a new vacuum at a discounted rateThis vacuum option comes with a day warranty and the sale is finalPlease feel free to contact us directly when you decide how you would prefer to move forward with this. Regards,SharkNinEscalations Team

Mr***,We are sorry you have had a negative experience with your *** garment steamerUpon speaking with you today you had mentioned that you had never contacted us to advise of any issues you were havingThat is unfortunate as we would have been able to first troubleshoot the issues over the
phone and if that didn't work we would have offered a repair or replacement under your warranty agreementAll you would have had to pay was the shipping both waysPlease see the terms of your warranty located at the back of your owner's manualSeeing as the *** garment steamer was purchased on 11/01/In an effort to resolve and better your experience I had offered to arrange to have the unit come in for repair or replacement at no charge to youUnfortunately, you had refused my offerIf given a chance we would like to make this right for you.I will keep the offer on the table should you change your mind.Regards,*** ***Euro-Pro Escalations Team###-###-####