SharkNinja

Good Day Mrs***,We are sorry to hear that you've had a negative experience with your orderCustomer experience is extremely important to us here at SharkNinjaIn an effort to resolve the matter for you we will cancel your parts order and ship you a new replacement NV750W vacuum at no
additional charge to youWe simply ask that you allow 3-business days to receive your new vacuum via *** ground.We sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance please do not hesitate to contact us directly.Best Regards,*** on behalf ofSharkNinEscalations Team###-###-####

Ms.***,
We are sorry to hear about the negative experience you had with placing your order for the Shark Rotator vacuumAs Per our conversation today you have advised that you have already returned the order to us using our FedEx pre paid return labelAs soon as the order is received back
we will process the refund directly to your Visa card
Should you have any questions or concerns please do not hesitate to contact me directly
Again, we are extremely sorry for any inconvenience this may have caused you
Regards,
*** ***
Euro-Pro Escalations Team
*** X.***

Good Day Ms***,We are sorry to hear that you have had this experience as customer experience is our highest priorityOur records show that on 09/22/we had processed the refund to your credit card in the amount of $Last digits being We normally ask that you allow 3-business
days for the transaction to reflect on your accountIf you should have any questions or concerns, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Mrs***,We are sorry to hear that you were dissatisfied with your warranty options for your Shark Rotator Pro VacuumIn the event troubleshooting the issue over the phone does not resolve the issue we will ask that you return the vacuum to us for repair or replacement under your warranty
While the repair/replacement is at no charge to you and fully covered under your warranty, we do ask that you pay the shippingI have attached your warranty terms for you to reviewThis was extracted from page of your owner's guide which was found in the box with your vacuumLastly, when you spoke with our customer service representative on 11/01/and expressed your dissatisfaction with being asked to return the vacuum at your cost the representative offered you our express replacement programIn this case we offer to ship you a brand new vacuum at a fraction of the retail cost ($shipping included) and do not require you to return the original vacuumYou had accepted this offer on 11/01/and your new Shark Rotator Pro Vacuum shipped the very next dayThis sale is finalThe *** tracking information confirms the vacuum was delivered to you on 11/04/Tracking number ***Should you have any other concerns please do not hesitate to contact us directly at ***. Regards,SharkNinEscalations Team

Mr***,We are sorry to hear that you are dissatisfied with the resolution provided regarding your *** *** *** *** VacuumUpon review of your description of the incident, we can confirm that this is likely static electricityIf the shock was from the machine, it is a normal
occurrence and can be prevented by keeping hands moisturized, not wearing wool/polyester clothing while vacuuming, and/or grounding yourselfIf you were shocked from the cord, we will ask that you let us know as we may require the product be returned for further analysis.For further assistance please contact us at ***We are available Monday-Friday, 9am-5pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was sent the wrong itemIt’s not the correct item that I receivedI ordered the correct item and received a wron product
Regards,
*** ***

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priorityWe will be reaching out to you today at the phone number listed in this complaint to review possible options for resolveIf you miss our call we will ask that you reach
out to us directly at 1-*** Monday-Friday, 8am-10pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Mr***,We are sorry to hear that you have had this experience placing your order with SharkUnfortunately, we do not accept checks over the phoneIf you place the order through our infomercial or website, it does require a credit cardOtherwise, we will have to refer you to a retail store
Should you have any questions please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team

Revdex.com:
I have rejected the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Please send me the replacement -floor nozzleI'm rejecting Shark's response because I still need a vacuum that works and the replacement nozzle will be #(I have tried different vacuums sent by Shark and all have the same problemI really hope it worksPlease test it to make sure it works before sending it to meIn addition if there is a vacuum with the same model of the one I originally bought I would like it so I can return it to the store]How many vacuums do I need to go through in hopes of getting one that works and that Shark will recognize there is a problem with this design. -*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Good Day Ms***,We are sorry to hear that you are unhappy with your purchase as customer experience is extremely important to us.We urge you to reach out to the retailer this product was purchased from in order to receive a refund on the productUnfortunately, because the product was not
purchased from SharkNindirectly, we are unable to assist you with this request.Providing you still have a valid sales receipt and are within the allotted time frame provided by the retailer, they should be able to grant your request.If we can be of further assistance please do not hesitate to let us know. Best Regards,*** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does resolve my issues in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mr***,We are sorry to hear that you have had a negative experience with your Shark product and servicesWe sincerely apologize for the delay in receiving your replacement lower handlesYour orders are sitting in priority sequence and will ship as soon as the parts are availableIn the
meantime, in an effort to resolve this matter our records indicate that we had offered to ship you an express replacement upgraded Sweeper model Vwhich shipped same day and should arrive on 02/The *** tracking number for your records is ***.Should you have any further questions please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** x.***

Good Day Ms***,We are sorry to hear that you are having a negative experience with your NinCoffee Bar as customer experience is our highest priorityUpon reviewing your file it appears as though your coffee grounds are too fine to use the permanent filterHave you tried using a No
paper filter or have you tried a larger ground? If you are experiencing any other issues, please do not hesitate to let us knowIf a protection plan was purchased through Walmart we will have to advise that you speak with them regarding any additional coverage you may haveYour NinCoffee bar comes with a year limited warrantyIf you wish to return the product for repair or replacement under your warranty we will ask that you pay $shipping plus applicable taxesWe have attached your owner's manual should you wish to review your warranty terms. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mrs***We are very sorry to hear that you are dissatisfied with the outcome of the polish applicationPolish application requires precision and if not applied by following the application steps it may dry unevenlyWithin our owner's guide we provide tips and to assist with the
application processIt is import to correct any uneven areas while the polish is still wetOnce the polish dries it can no longer be correctedUnfortunately, the polish will need to be removed using a polish remover deemed safe for your floor typePlease consult your floor manufacturerIf you should have any questions or concerns please do not hesitate to contact us directly at *** Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Mrs***,We are very sorry to hear that you have had this experience when trying to place your orderUnfortunately, there was an error with your transaction and the order has not been processedIn order for you to place a new order please ensure that your "bill to" address and security code
match that of your payment method.These security measures are in place to ensure your security.Should you have any further questions or require assistance please do not hesitate to contact us directly. Regards,SharkNinEscalations Team***

Ms***,We are sorry to hear that you are dissatisfied with your Ninproduct and servicesWe can confirm that a representative had tried to reach out to you by phone on several occasionsWe have taken note of the desired contact number and will arrange to
have someone contact you immediatelyWe sincerely apologize for the delay and any inconvenience this may have caused you.Should you miss the call, please feel free to contact us directly at ###-###-####Our business hours are Monday-Saturday 7am-11pm est& Sunday 9am-8pm est.Regards,Euro-Pro Escalations Team

Good Day Mr***,We sincerely apologize for the negative experience with your order as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you, we have placed a new order making sure it ships to the *** *** *** *** address
Please allow 3-business days to receive the part via *** groundYou will receive a shipment confirmation shortly with your tracking numberWe sincerely hope that we have resolved the matter to your satisfactionIf we can be of further assistance please do not hesitate to contact us directly.Best Regards,*** on behalf ofSharkNinEscalations Team***

Good Day Ms***, We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or around 04/01/2017, comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis information is available in your owner's manual that arrives inside the box with the product(also attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, *** on behalf of SharkNinEscalations Team