SharkNinja

Ms***,We are sorry to hear that you have had this experience with your Shark VacuumOur records indicate that a *** prepaid return label has been mailed out to you on several occasions to the following address: *** *** *** *** *** *** *** *** *** *** This address
is what you provided to our customer service department when setting up the returnWe notice that this address is different from the one provided in your complaintPlease confirm that this is in fact the correct mailing address.In the meantime, we have made an exception and have authorized for your replacement vacuum to shipIt will also ship to: *** *** *** *** *** *** *** *** *** ***Please confirm that this is the correct shipping address.Regards,SharkNinEscalations Team

Mrs***,We are sorry to hear that you have had this experience with your Shark Handvac battery replacementI have left you a detailed voice mail message asking that you please contact me directlyI would like to review this matter with you and assist in any way that I can to resolve this for
you.*

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am willing to speak to a Shark representative to resolve right away my complaint with the following:-Send one new working iron at no additional cost to me without the defective switch that exist with the two Shark irons I have -Recall the irons if the defective switch problem is found in other irons similar to two I have.
*** ***

Good Day Mr***,We are sorry to hear that you have had a negative experience with your order as customer experience is extremely important to us.While SharkNinhas an office located in Montreal, Quebec the company's headquarters is located in the USThe website you went to is a US website
Therefore the billing is in US fundsIf you have any questions or wish to make arrangements to return your order for a full refund, please do not hesitate to contact us directlyWe will be happy to assist you. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry to hear that you have had this experience with your *** *** *** *** *** vacuum as customer experience is extremely important to usDue to the events described we would like to arrange for return of your vacuum for quality assurance analysisUnfortunately, until the
balance owing on this order is addressed we are unable to set up the returnThe order transaction is locked, pending paymentWe have sent several emails advising you that we were unable to capture the paymentsI have attached these records for your reviewIn order for us to better assist you we will ask that you take care of the balance owning on this order at your earliest convenienceYou may pay the balance by contacting SharkNindirectly at *** Monday-Friday 8am-10pm EST, Saturday-Sunday, 9am-6pm EST or by contacting Full Circle financial services at ***If you have any questions please do not hesitate to let us know. Regards,*** on behalf of SharkNinEscalations Team

Good Day Ms***, We are sorry to hear that you have had this experience with your Shark Rotator Powered Lift Away Vacuum as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark Rotator,
purchased on or around 11/09/2016, comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-800-798-7398, Monday-Friday, 8am-10pm EST Best Regards, *** on behalf of SharkNinEscalations Team

Good Day Ms***,We are sorry to hear that you have experienced a delay in receiving your replacement partIn an effort to resolve this matter for you, we have arranged to ship a new vacuum at no additional chargeWe have taken the liberty to cancel the pending orderWe ask that you all 3-
business days to receive your new vacuum as this will ship via *** ground serviceWe hope that this resolves the matter to your satisfaction. Best Regards,*** on behalf of SharkNinEscalations Team

Good Day Ms***,We are sorry to hear that you have had a negative experience as customer experience is extremely important to usUpon review of your file we can confirm that your new Shark Rotator Powered Lift-Away TruePet vacuum shipped on 04/11/and should arrive via *** Ground by end
of day 04/15/Your *** tracking number is ***We sincerely apologize for the delay and any inconvenience this may have caused youIf we can be of further assistance please do not hesitate to contact us directly. Best Regards,*** on behalf ofSharkNinEscalations Team1-*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Again, I want my money back or a new machineThat is the only thing that will satisfy me!!!
Regards,
*** ***

Mr***,
We are sorry to hear you have had a negative experiance with placing an order with Shark via our websiteUpon reviewing your file I see that two orders had been placed and had been declined via our automated systemThe reason for this is we could not confirm the shipping address
for both orders and the telephone number provided in the first orderIn an effort to reduce fraud we follow a simple guideline to determine if an order is valid or notWe do apologize for any inconvenience this may have caused youWe will have to ask that you make any purchases through your local retailer
We thank you for your understandingShould you have any questions please do not hesitate to contact me directly
Regards,
*** ***
Euro-Pro Escalations Team
*** x.***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

We are sorry to hear that you have had this experience with your Shark product or servicesIn an attempt to resolve this issue, I had reached out to you by phone earlier todayI have located the Shark Rotator model with the headlights that you were interested in and would like to offer for you to
return your *** *** for replacement with the Model ***Unfortunately, you were not interested in reviewing these options with me at the time of my phone callIf you should change your mind, please feel free to contact me directly for immediate assistance.We look forward to working with you to resolve this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Since Shark is the manufacturer of the Sonic Duo, then this is indeed by your comments the right place for my grievance and complaintAll I'm asking is that the machine be functioning right out the box and without the refillable bottle/'s it's notI'm only asking for the product to function right out the box, nothing more nothing less.
Regards,
*** ***

Good Day Mr***,We are sorry to hear that you have had this experience with your Shark Vacuum as customer experience is our highest priority.We, at SharkNinare proud to offer consumers best in class warranties on their SharkNinproductsYour Shark Rotator Pro Lift Away Vacuum, purchased on
or around 03/01/2014, comes with a year limited warrantyWe have attached a copy of the warranty for your records.Under standard warranty practice, in the event a SharkNincustomer care representative cannot resolve the matter over the phone we will ask the consumer to return the product in question, prepaid for repair or replacementIf the product is found to be defective in material or workmanship, SharkNinwill repair or replace the product free of chargeProof of purchase is required and a fee of $will apply to cover the cost of return freight.Our records show that you had contacted our contact center on 09/28/to report a damaged cord on your NVVacuumIn an attempt to resolve, we had shipped you a replacement POD at no additional cost to youWe have not been contacted since thenIf you have any concerns regarding your vacuum please do not hesitate to contact us directly at 1-*** Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI have never had anyone have an issue with the phone number provided in the years that I have had it, except "surprisingly" with this issue*** ***I have responded and will await their response.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Not resolved at all Firstly they didn't respond to the photo of the part I need they just said call the escalations team I have called them times since they responded to this *** almost had the issue resolved he was going to send me a new nutri ninand a postage paid sheet to return the messed up one they sent After minutes on the phone with him he said the computer would let him print the slip and he was sending it to upper management That was a Monday Finally thursday afternoon *** left a message saying she was calling me back to call the main number I had told them multiple times they had to contact my cell as I am not home during the day or most nights Again I called back, spoke to someone was promised another call No call Called back Friday and was GUARANTEED I would get a phone call in 2-hours I even went over business hours to ensure that call would be made No call Tried calling again Satabout pm and call center is now closed for the weekend.At this time I want my money promptly returned I am NO LONGER interested in a replacement part I've spend many more hours on the phone with them and am still no closer to a resolution as I was the day I filed the complaint! Honestly I feel like they owe me my money back and a product because i've spent hours and hours of my time over this! I have NEVER worked with a company that cannot resolve a simple issue of sending a correct part, or replacing the broken product with a new one It's honestly to the point that its laughable that the employees of shark/ninare so incompetentAgain, I just want my full money put back on the card If they want their broken product back, I will return it however they will need to pay the shipping as I'm out enough time/money/energy and this problem wasn't my fault from the beginning If they don't want it back I will just throw it away as it will not work
Regards,
*** ***

***,We are sorry to hear that you have had this experience with your *** *** *** vacuumIn the event that we can not resolve the matter over the phone we will ask you to return the product for servicing under your warranty agreementI have attached the warranty agreement for your
reviewThis information is located in your owner's manualIf you should have any questions regarding your warranty process please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team###-###-####

Ms***,As per the voice mail message I left you today, I have updated your shipping address to reflect the po box listed and have placed a new orderThe blade assembly with ship at no charge to youYou should receive it shortly via *** groundIf you should have any questions please do not hesitate to contact me directlyWe apologize for any inconvenience this may have caused you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***