SharkNinja

Ms [redacted] , We apologize for any inconvenience this experience may have caused youAs discussed via email on 04/19/2016, the refund in the amount of $was applied to your [redacted] (***) on 04/18/and should reflect on your credit card statementAs promised, we have also applied the 20% discount to your Shark vacuum orderIf we can be of further assistance please do not hesitate to let us know Regards, SharkNinEscalations Team

Ms [redacted] ,We are sorry to hear that you have had the experience with your Shark orderPlease understand that depending on the infomercial and product purchased we do not offer a refund of your original shipping charge should the order later be returned for refund under your day trialThe shipping is done by a 3rd party and the service was rendered when the item was delivered to your homeIn an effort to resolve this issue I can make an exception and refund the $shipping charge this timePlease allow 3-business days to receive the refund on your credit cardShould you have any questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] x.***

Mrs [redacted] ,We are very sorry to hear that you are having a negative experience with your NinBlenderAs discussed by phone today, we will ship you a replacement lid for your 72oz pitcherThis part will be shipped to you at no chargeWe have created a file for you should you need assistance in the futureYour customer reference number is [redacted] We sincerely hope that this resolves the matter for youIf not, please contact us directly by phone at [redacted] for immediate assistanceOur business hours are Monday to Saturday 9:00am-6:00pmWe are closed on Sundays.We thank you for being a loyal SharkNincustomerBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Good Day Ms [redacted] , We are sorry to hear that you are dissatisfied with your experienceSharkNinhas attempted to assist you We have demonstrated that we will flex our policies in order to resolve this issue, but we have not received any of the information from you that would allow us to move forward with this1- We were unable to locate any calls from your phone number to our call centre within the last monthsWe asked if perhaps you had contacted us using a different phone number but you advised you did not2- We have requested, from you, proof of purchase for the two NinBlenders you claim to have returned to our facility but none was provided3- We have requested, from you, documentation to support that the products were returned to our facilityWe would have and will accept tracking confirmation or a shipping receipt but none has been providedWe have made every effort to assistUnfortunately, without the requested documentation we cannot proceedShould you gain possession of the documentation we have requested, please reach out to us directly so that we may offer immediate assistance.Best Regards, [redacted] on behalf ofSharkNinEscalations Team

Ms [redacted] ,We are sorry to hear that you are dissatisfied with your Shark website experienceI have left you a detailed voice mail message asking you to call me directly to discuss the matter in further detailUpon reviewing the website I have found that the Home & Car Detail Kit is listed at $plus $shipping for your vacuumWhen on our website please select your vacuum model (NV500) and then select "parts & accessories" this will bring you to the page where we list all available accessories for your modelI have attached the print screens from the website showing the cost of the kit and the checkout screenShould you have any questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] X.***

Ms. [redacted] ,We are sorry to hear that you have had this experience with your [redacted] order. In an effort to resolve we have refunded the $25.00 international surcharge. You will see this credit on your Visa card within the next 3-5 business days. Should you have any questions or concerns please do not... hesitate to contact me directly for immediate resolve. We sincerely appologize for any inconvenience this may have caused you. Regards, [redacted] ***

Good Day Mr [redacted] ,We are sorry to hear that you have had a negative experience as customer experience is our priority at SharkNinja.Unfortunately, we have been unable to locate your file with the information provided within this complaintCan you please contact us at your earliest convenience so that we can look into this matter for you? We can be reached at 1- [redacted] Monday-Friday, 8am-10pm EST.Please ask to speak with our escalation teamBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I rechecked the billing address and is the same that I have been using it for more than years Looks like SHARKNINis lying by saying that the billing address did not match.First by rejecting my purchase and putting me on an unwelcoming and banning me from future purchase like a criminal And now they are responding by telling a big LIE that my billing address did not match?The credit card payment would it stop me if the billing address was not correct!!! Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [First, I am not a MissI AM NOT CALLING any number to troubleshoot a broken vacuum cleaner that was $ DO YOU NOT UNDERSTAND WHY I SENT THIS COMPLAINT TO THE Revdex.com IN THE FIRST PLACE? I should not have to call anything to get a new vacuum cleaner This complaint will not be resolved by me until a NEW VACUUM cleaner is sent to me I see that your response to the Revdex.com complaint is worse as the original contact with customer service] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Ms***,We are very sorry to hear that your have had a negative experience with your Shark Rocket vacuumPlease refuse the shipment and we will make this right for you immediatelyWe appologize for the error and any inconveniace this may have caused youOur records show that a new NVShark Rocket TruePet Upright has been ordered for youIt is currently in picking statusYou will receive a shipment confirmation with the tracking number as soon as it shipsShould you have any questions please do not hesitate to contact us directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] x.***

Good Day Ms [redacted] ,We have demonstrated that we will flex our policies in order to resolve this issue, but we have not received any of the information from you that would allow us to move forwardUnfortunately, without the requested documentation we cannot proceedShould you gain possession of the documentation we have requested, please reach out to us directly so that we may offer immediate assistance.Best Regards, [redacted] on behalf ofSharkNinEscalations Team

Good Day Ms [redacted] ,We are sorry to hear that you are displeased with our response as well as our attempts to resolve this matter while honoring your warranty termsAs previously mentioned, the floor nozzle is a wearable part and is not covered under the warrantyWhen the product is used under household conditions this is unlikely to occurThis part can be purchased for $plus tax and shippingThat said, we will be reaching out to you by phone today to get additional information in an effort to better understand what you are describing is happening with the rotating brushWe may be able to make an exception here and offer the part at a discounted rateWe look forward to working together to find a suitable resolveBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My credit card was not billed yetThe transaction was pending on 01/17/when I made the orderI notified my credit card immediately after canceling the order that I was flagging the charge for dispute and they informed me that pending charges have days to post itThe item is no longer displayed as a pending charge and it did not postI am attempting to resolve this pre-emptively because your company failed to contact me or acknowledge my cancellation, even after I notified you three timesI will most certainly dispute the charges should they appear on my credit card statementThe credit card company already has it on record that I flagged the charge for dispute and the log of my chat session with them explaining how I canceled the order but your company refused to acknowledge it.I will stick your return label on the package should it arrive at my home (which is far more than you deserve), but I accept zero liability or responsibility for this package that I canceled and that you never should have shippedThis whole nonsense of "when you receive it back", you will credit my account is utter garbage and unacceptableI am in no way responsible for this charge and your company had no right to send me a canceled order in the first placeI could care less if you recieve it back or noI am not liable for your mistakes Regards, [redacted]

Mrs***,We are very sorry to hear that you have had this experience with your Shark Powered Lift-Away vacuum as customer experience is extremely important to usWe tried to reach you by phone on several occasions but unfortunately could not get throughWe were hoping to speak with you regarding the experienceWe would like to offer further assistancePlease feel free to reach out to me by phone at your earliest convenienceI am available Monday-Friday, 9am-5pm ESTPlease note that I am out of the office on 09/02/2016, returning to the office on 09/06/Your reference number is [redacted] Regards, [redacted] on behalf ofSharkNinEscalations Team###-###-#### Ext***

Good Day Mr [redacted] ,We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you immediately, we have arranged to ship you a brand new NV355, Shark Navigator Lift Away vacuum at no charge due to the unforeseen delay with your replacement partsYou will receive the order confirmation via email today and a shipment confirmation with the tracking number as soon as the item shipsWe ask you to allow 3-business days to receive your new vacuum via [redacted] ground serviceWe have taken the liberty to cancel the order for the replacement parts as they are currently on back order status.We sincerely hope that this resolves the matter for you and if you should have any questions please do not hesitate to contact us directlyBest Regards, [redacted] on behalf of SharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not have emailI have never received any written response from SharkI have called them and I am told they will call me within and hours and they never do !! They will not take a check or money order to process my refundEven though I paid for it by checkBut it was purchased from a [redacted] catalogue ( The original complaint !) I will never even buy a shark product, repairs are almost non existent

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Once again, there is no realistic reason I cannot purchase this item online, the excuse that it's a security issue is bogus, I do thousands of dollars a year online with a multitude of businesses and this is the only company I've ever had a problem with Regards, [redacted]

Good Day Ms***, We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priorityOur records indicate that since this complaint posted (08/25/2017) a member of our escalation team was able to make contact and suggest an option for resolveIf we can be of further assistance, please do not hesitate to contact us directlyWe can be reached at 1-###-###-####, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team