SharkNinja

I appreciate your reply I accept your response only because it is clear there is nothing that can be done to fix the situation I do however find it disconcerting that the automatic process that flagged me cannot be reviewed or overridden, as I still feel that I was mistakenly flagged I will not purchase from a retail store because if this situation cannot be fixed, it leaves me doubting the quality of customer service from Shark Furthermore, since I cannot place any order ever, I would be unable to obtain replacement parts directly Instead, I have purchased a competitor’s product to solve my vacuum needs Regards, [redacted] ***

Good Day Mr***,We are very sorry to hear that you have had anything but a positive experience when contacting SharkNinas customer experience is our highest priorityPlease be assured that we take these matters very seriously and will investigate the situation and act accordinglyIn the meantime, we will reach out to you by phone to provide additional assistance with the orderRegards, [redacted] on behalf ofSharkNinEscalations Team

Good Day Ms [redacted] ,We are sorry to hear you remain dissatisfiedUnfortunately, because the product was not purchased through SharkNindirectly we are unable to offer a return to our facilityIf you require additional information we would be happy to offer assistancePlease do not hesitate to reach out to us at 1- [redacted] Monday-Friday, 8am-10pm EST or Saturdays 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Mrs [redacted] ,We understand your position and would like to offer the FedEx tracking number for your recordsFedEx Tracking: [redacted] Our records indicate the item was delivered on 01/Can you please confrim that this matter has been resolved? We thank you in advance and sincerely apologize for the delay.Regards, [redacted] Euro-Pro Escalations Team [redacted] X***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below When all my contact details and payment information is accurate, why not process the orderIt is nothing but cheating customers and making the the purchase process a hassleIf we get a good deal in a direct order, why go to a store and buy it? Regards, [redacted]

***,We are sorry to hear you are dissatisfied with your [redacted] service and have disposed of your vacuum [redacted] makes every attempt to provide consumers with a star experienceIn some cases it is nesessary to have the product come in for servicing under the warranty, if the problem can not be resolved over the phone [redacted] is proud to offer very competitive warranties.Should you have any questions or concerns please do not hesitate to contact us.Regards,Euro-pro Escalations Team###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This product was unable to make it year of minimal useUpon further research I have found several other complaints to the company about the product having issues in less than a yearIt is absurd to expect a customer to pay additional money for a product in such a short time of ownership Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Just drop it The business has no interest in listening to the complaint and resolving it amicablyAlready disposed of the productTo add insult to injury, the blade driver was the wrong fit, (male/male threads vs female/male threading)Just an awful experience Regards, [redacted]

Good Day Ms [redacted] ,We are sorry to hear that you have experienced a delay with your order as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you we have gone ahead and arranged to replace the entire vacuum for you at no additional charge The order was placed on 01/27/and is due to arrive via [redacted] ground by end of day tomorrowWe have upgraded you to the NV501, Shark Rotator VacuumThe tracking number is: [redacted] .We sincerely hope that this resolves the matter for you and we apologize for any inconvenience this delay may have caused Best Regards, [redacted] on behalf of SharkNinEscalations Team

Mr [redacted] ,We are sorry to hear that you have not received the [redacted] return labels for return of your NinOrderUpon review of your file I can confirm that the [redacted] return label was in fact sent to you as promised via emailA [redacted] return label has now been sent times to multiple email addressesPlease check your spam or junk mail folder as sometimes it automatically routes there depending on your service providerThat being said, we have offered to send the [redacted] return label by land mail seeing as you were experiencing issues receiving it by email but you have refused this option.Should you change your mind and want us to mail you the [redacted] return label please contact us and we will be happy to assistRegards,SharkNinEscalations Team [redacted]

Mr***,We are sorry to heat that you have had a negative experience with your Shark Rotator VacuumAs discussed via phone today, upon reviewing the file I see that we had made an exception and placed the order for the motorized floor nozzle at no charge to youYour warranty agreement does not cover the cost of replacement partsUnfortunately, the part has been on back order and was sitting in priority sequenceIn an effort to expedite this for you I have made arrangements to place a new order using a different distribution centerYour order will arrive shortly via FedEx ground.Should you have any questions or concerns please do not hesitate to contact me directly

Mr [redacted] ,We are sorry to hear that you are dissatisfied with our order process as consumer experience is extremely important to usDue to preventative measures in place, your orders cannot be completedWe must refer you to a retail store for purchaseWe apologize for any inconvenience this may cause you and appreciate your understanding.Should you have any questions please do not hesitate to contact us directlyRegards,SharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] ***Message: I REJECT THE OFFER FROM [redacted] TEAM REGARDING THE [redacted] BLENDER, THE REASON IS THAT THEY TRYING TO REPLACE THE MOTOR FOR THAT IS NOT ACCEPTABLE, BECAUSE AMAZON AND RETAIL STORES HAVE THE SAME MODEL FOR 120.00, I HAVE IN MY HOUSE A [redacted] COFFE MACHINE FOR YEARS, A *** [redacted] MACHINE FOR YEARS, I USE THEM TWICE A DAY EVERYDAY STEEL WORKING PERFECT, I HAVE A [redacted] FOR YEARS AND IS WORKING PERFECTLY A TOASTER THAT I USE EVERYDAY AND STEEL WORKING A ELECTRICAL GRILL AND STEEL LIKE A BRAND NEW, A [redacted] ***,TV AND COMPUTER THEY ALL IN GOOD CONDITIONS IN ANOTHER WORD I TAKE A GOOD CARE FROM MY EQUIPMENTS, I DONT ASK FOR MONEY BACK , I JUST ONE THE BLENDER TO BE REPLACE I DONT WANT PARTS....THANK AND I HOPE THE ISSUE CAN BE FIX ASAP Regards, [redacted] ***

RevDex.com:Please note: I made it clear to SharkNinja BEFORE they even shipped a new unit to me that I no longer had the original unit, and therefore could not ship the defective parts to them, they chose to still ship a new unit to me after I had provided full disclosure of this to the business.I am very disappointed that despite several requests for a written apololgy from a manager for the condescending attitude from their CSR (***), who apparently lacked both the necessary customer service skills & knowledge of how this model of blender even works, SharkNinja has adamantly refused to issue that apology.Since I've been told to keep the new unit I hadn't even requested, by way of compensation for my negative experience with SharkNinja, I am willing to accept that as closure of the complaint. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Good day Ms [redacted] ,We are sorry to hear that you are dissatisfied with our options for resolveSharkNinhas gone above and beyond in working with you via phone and on social media in an effort to resolve the matter to your satisfactionOur offers will remain on the table should you change your mindPlease contact us at 1- [redacted] Monday-Friday, 9am-5pm ESTBest Regards, [redacted] on behalf ofSharkNinescalations team

Good Day Mr [redacted] ,We are sorry to hear you have experienced a delay with your replacement motor base as customer experience is extremely important to us here at SharkNinja.In an effort to resolve this matter for you we would like to offer to ship a complete replacement, NinMega Kitchen System at no additional cost to youWe ask that you allow 3-business days to receive the new Blender via [redacted] ground serviceWe have gone ahead and canceled the original order.We sincerely hope that this resolves the matter to your satisfaction and we thank you for being a loyal NincustomerBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] If you look back further in your records, our first communication was in September 2017, whether it was under the name of [redacted] or *** [redacted] At that time a replacement filter was to be sent to me, but it was on back order until 11/ I was told nothing further could be done for me until it was received This was not shipped out until many weeks after that projected date & only after I once again, had to call & request the pieceAfter multiple calls, I was told that a new unit would be shipped out & I could return the broken on in the same cartonIt was explained that policy was no longer in place, but an exception could be made as I had so many delays and problems and not had the use of my vacuum for several monthsThis was only after multiple attempts on my part to have it repaired! Unfortunately, I did not realize I would receive such poor service or I would have kept recordings of the conversations & copies of the emails.I have owned a shark product in the past & had very good serviceI am the one that suggested to my fiancee' that we buy the newest modelI am appalled at the lack of service and responses from your current customer support teamAlso, that I had to request to speak to a manager on three separate occasions & no one was ever availableI did receive a call back on only one of those requestsI suggest a copy of this goes to [redacted] , CEO Of SharkNinja, but I know it will not transpire [redacted] [redacted] I received the new unit today, but I will NEVER suggest your product to another person The headaches, aggravation & time spent on this is definitely not worth it!! Regards, [redacted]

Mr [redacted] ,Please find attached the order confirmation and tracking numbers for your replacementsYou were emailed the order confirmation and shipment confirmation when the order was placed and then when the order shipped.Should you have any questions please do not hesitate.Regards, [redacted] Euro-Pro Escalations Team###-###-#### X.***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please send me the Vacuum and I’ll close this complaintI shouldn’t have to pay for your defective product to be replaced while under warranty Regards, [redacted]

Ms [redacted] ,We are sorry to hear that you are dissatisfied with your new Shark Navigator Lift Away VacuumYou are correct in that if the Express Replacement program is offered and is accepted by you a new vacuum is shipped to you at a fraction of the retail price, it is a final saleUpon reviewing your file we have offered that you return the vacuum to us at your cost for a refund less the shipping and handlingWe have offered this option as a one time gesture in an effort to resolve the matter and provide you with a refund on the sale price of $We will be happy to honor the offerIf you wish to receive a refund of $please ship the product back to us and email us (OMBUDSMAN) the tracking number so that we may expedite the refund for you.We thank you in advance for your understanding.Regards,Euro-Pro Escalation team