SharkNinja

Mr***,We apologize for any inconvenience this may have caused youWe have made arrangements to ship you a replacement NV [redacted] Rotator VacuumI left you a detailed voice mail message today to confirmThis vacuum will be shipped at no charge to you as compensation for the delay in receiving your replacement motorized floor nozzleYou will receive an order confirmation via emailPlease allow 7-business days to receive the vacuum via FedEx ground.If we can be of further assistance, please do not hesitate to contact us.Regards, [redacted] Euro-Pro Escalations Team###-###-####

Good Day Ms [redacted] , We are sorry to hear that you have had this experience with your Shark Vacuum as customer experience is our highest priorityWe, at SharkNinare proud to offer consumers best in class warranties on their SharkNinproductsYour Sonic Duo Carpet Wood & Hard Floor Cleaner, purchased on or around 10/01/15, comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for warranty termsUnder standard warranty practice, in the event a SharkNincan not resolve the matter over the phone we will offer a return for repair or replacementWe do ask that you pay $plus tax for shippingThis information is listed in your owner's manual that came inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directly Best Regards, [redacted] on behalf of SharkNinEscalations Team

We are offering you a discount on your order for any inconvenience this may causeYou can take advantage of this offer by returning the call to [redacted] Please provide reference number [redacted] Your file has been documented to reflect this offerShould you have any questions regarding the discount please do not hesitate to contact us directlyRegards,SharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

Good Day Ms [redacted] ,We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file we see that your original order for the replacement floor nozzle is on back-order as we are currently waiting for stock to arriveIn an effort to expedite this for you one of our associates offered to upgrade you and send a new NVShark Rotator Pro Lift Away Vacuum at no charge to youAs discussed, the new vacuum will arrive within 3-business days.We sincerely hope that this resolves the matter to your satisfactionIf you should have any questions please do not hesitate to contact me directlyBest Regards, [redacted] on behalf ofSharkNinEscalations Team

MsWhite, We are sorry for the negative experiance you have had with returning your Shark Rocket orderPlease find attached the email I sent to you today confirming the full refund of $was refunded to your credit card on This represents the 2x payments made of $I have requested the check in the amount of $which represents the refund of your shipping via UPS If you have any questions or concerns please do not hesitate to contact me Regards, Aimee Weippert [redacted] x [redacted] @euro-pro.com

Good Day Mr***,We understand your concerns and appreciate the need to receive the product before confirming the matter has been resolvedOur records now indicate that your product was delivered via [redacted] ground on 6/6/Tracking [redacted] We sincerely hope that this matter was resolved to your satisfactionIf we can be of further assistance, please do not hesitate to contact us directly at 1- [redacted] Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Ms [redacted] ,We are sorry to hear that you have had this experience with your Shark sweeperIn an effort to resolve this matter, we can make a one time exception and offer to repair or replace your Shark Sweeper at no charge(less shipping) We will document your file as suchTo take advantage of this offer please call us at [redacted] to make the arrangements.Regards,SharkNinEscalations Team

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priority.Please forward additional information to support your claim that your vacuum offers free filters for lifeUpon further review of your owner's manual we were unable to confirm thisPlease attach the document to your response for our reviewOtherwise, feel free to contact me directly to review the matter in further detail.We can be reached at 1- [redacted] , Monday-Friday, 9:00am to 5:00pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Mrs [redacted] ,Unfortunately, I do not have any record of your callShould you have any questions and would like to contact me directly, please reference cr [redacted] .Again, our records indicate that you had placed the order for your Shark Pro Steam and Spray Mop on 08/15/but called in on 12/04/to inquire about an exchange and advise us you were dissatisfied with your purchaseThis far exceeds the day trial period"Any purchase made directly from Euro-Pro, online or through our call centers, may be returned within days of receipt for a full refund of the purchase price (less shipping and handling and restocking fees)Euro-Pro will refund the purchase price, but not provide a product exchangeIf you are not completely satisfied with your purchase, you may exercise the day money back guarantee."On 12/04/as a good faith gesture we had offered you a 20% discount on you order, which you had acceptedAt that point $was applied to the order, reducing future paymentsPlease review the attached document.Should you have any questions please do not hesitate to contact us directly.Regards, [redacted] Euro-Pro Escalations Team [redacted]

Good day Ms***,We are sorry to hear that you are having a negative experience with your productUnfortunately, we will have to ask that you contact the manufacturer for additional assistance regarding the product in questionPlease reference your owners guide for detailed information regarding your warranty and servicing optionsBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Ms [redacted] ,We are sorry to hear that you have had this experience with your Ninproduct and servicesAs discussed via phone on 02/& 02/the 2nd shipment was intentional and you were not over billedThe 1st shipment was intended to be the cookbook & cups and the 2nd shipment was to be the Nutri NinblenderI have refunded the shipping & tax that was billed for the second shipment ($32.75) and have offered to send a second Nutri NinBlender as compensation for the experienceWe appologize for the confusion and hope that you now view this matter as resolvedShould you have any questions or concerns please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team [redacted] x.***

The Account is under [redacted] ***, [redacted] ***, email: [redacted] @yahoo.com Please DO NOT mail the replacement part to her, as she is in NJ and I am in NM It was my birthday present from her Thank you Regards, [redacted]

Mr. [redacted] , We are sorry to hear about your negative experience with your Ninja Blender. As previously explained in our email conversations our records indicate we had replaced the necessary parts to resolve the issue at no charge. (warranty) The tracking number ( [redacted] ) with FedEx... indicates the order is due to be delivered on 12/11. We do sincerely apologize for the delay in shipping your parts due to the back order status. Should you require additional information please do not hesitate to contact me directly. Regards, [redacted] Euro-Pro Escalations Team [redacted] X. [redacted] @euro-pro.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [A vacuum hasn't shipped and I'm still being charged for shipping of the unit I shouldn't be charged for shipping especially since I don't know when I will receive a replacement unit forcing me to have to buy a vacumm because I can not get a replacement for almost two monthsPlease ship me one of equal or greater value since I am dealing with the manufacture they should always have product in stock since they are the maker of the product Regards, [redacted]

Good Day Mr*'***,We are sorry to hear that you have having a negative experience with your Shark iron as customer experience is important to us.As you know, SharkNinoffers a day warranty on discounted productsShould there be an issue with the product it is important that you contact SharkNindirectly as soon as possible so that we can offer further assistance within that time frameUnfortunately, this allotted time has passedIf you wish to ship the product to us for repair, at your cost, you may do so by calling us directly to make these arrangementsWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Mr [redacted] ,We are sorry to hear that you are dissatisfied with your experience with ***When a product is in need of servicing it is important to call us and arrange for the return so that we are aware the unit is coming in and that appropriate documents are included in the boxOur records show that the [redacted] then [redacted] came in without our knowledge and without the check in the box for return freight ($19.95)Please see the warranty conditions in your owners manual for further detailA member of our escalation team had tried to reach you by phone on several occasions in an attempt to resolve thisIn an effort to expedite this for you we can make a one time exception and send you the replacements and cover your return freightPlease note that unfortunately the [redacted] is not in stockIn these cases Euro-Pro reserves the right to exchange the model for one of equal or greater valueWe will ship you the [redacted] & [redacted] as compensation for the [redacted] The order has been placed at no charge and will ship via [redacted] ground to the address on filePlease allow 5-business daysShould you have any questions or concerns related to this please do not hesitate to contact me directly.Regards, [redacted] Euro-Pro Escalations Team###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Today I was contacted by someone from the "escalations team", who said she was unwilling to provide a refund for the shipping costs I paidI still find this completely unacceptableRegards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . Shark: The correct address is: [redacted] . The fact that your company typed in my street name as " [redacted] ***" instead of " [redacted] ***" should not matter because mailing goes by postal code and the shipping label should have arrived even with that minor error. I also noticed on the e-mailed shipping label that my name was spelt wrong. It was spelt " [redacted] " instead of [redacted] "I sent the old vacuum back via [redacted] with the shipping label I received in my e-mail on February 17, 2016. The tracking number shows you will receive it on Wednesday. Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I purchase this product leas than months agoIt was trouble shooted over the phone and nothing could be resolvedI explained that I was extremely limited on time due to my husbands deployment and outprocessing from base housingIt does not make sense to try making me pay over dollars for a part that was defective on your end for a product that I JUST purchasedThis is not fairTake responsibility and either refund the money at this pointI will be taking my business to another company that will value my time and business.] Regards, [redacted]