SharkNinja

Good Day Ms***,We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file we can confirm that the amount of $was refunded to you via your [redacted] account on 11/07/The [redacted] transaction ID is [redacted] You will be able to confirm this with [redacted] directlyI have attached print screens of the confirmation the credit was applied.We appIf you have documentation to support the credit was never received, please email me at [redacted] Please include your full name and customer reference number ( [redacted] ) in your email.We sincerely hope that this resolves the matter for youWe apologize for any inconvenience this may have causedIf you require additional information please do not hesitate to reach out to me directly.Best Regards, [redacted] on behalf ofSharkNinEscalations Team [redacted] ***

Good Day Mr***,We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priority.We, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Nincoffee bar, purchased on or around January 28th, includes a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretionOur records indicate that a Ms [redacted] spoke with our contact center on 2/28/and refused to review the issues you are experiencing with the NinCoffee BarIf you should change your mind please do not hesitate to contact us directly for assistance Best Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This to let u know I got know positive response from euro pro, they need to pay for shipping this product, it so heavy I would loose money paying to ship it back to them, why don't they send return shipping labels, they have refused as to now Regards, [redacted]

Mr. ***,We are sorry to hear that you have had a negative experience with your order. When an order is placed on our website the window to cancel the order prior to it shipping is small. Typically our orders ship next business day. Unfortunately, once the order is in "warehouse picking" it is too... late to cancel or edit the order.In an effort to resolve the matter for you we would like to offer a discount on the order. If you chose to keep the order we will be happy to discount the order by 20% and the discounted amount will be removed from the final payment. If you wish to take advantage of this offer please let us know. Otherwise, we will ask that you refuse the order upon delivery for reimbursement. Please let us know how you would like us to proceed. We sincerely apologize for any inconvenience this may have caused you. Regards,SharkNinja Escalations Team

Ms [redacted] ,We are sorry to hear you are dissatisfied with [redacted] product and servicesWe offer very competitive warranties with our productsIt is important to review and understand the warranty termsThe warranty details are included in the owner's manual accompanied with the product as well as on our websiteI have attached the year VIP warranty terms for your records.Should you have any questions please do not hesitate to contact us.Regards,Euro-Pro Escalation Team

Good Day Ms [redacted] , Again, we are truly sorry to hear that you have had a negative experience with your orderWhile SharkNindid experience an unexpected issue with our [redacted] account, the matter has since been resolvedIn an effort to resolve this matter for you, we went ahead and waived the balance of your order($35.70) Please enjoy your complementary Tritan 24oz Nutri NincupsWe sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance please do not hesitate to let us know Best Regards, [redacted] on behalf of SharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

Mr [redacted] ,We are sorry to hear that you have experienced a delay with your orderOur records indicate the the original order shipped on 02/15/but we understand that it had never been deliveredOn 02/23/we arranged to reship the order for you with priority processingThe order shipped same day and is due to arrive to you by end of day todayThe [redacted] tracking number is [redacted] Should you have any questions or require additional assistance please do not hesitate to contact SharkNindirectlyRegards, [redacted] on behalf ofSharkNinEscalations Team

Good Day Ms***,We are sorry to hear that you have had a negative experience with your NinCoffee Bar as customer experience is extremely important to us here at SharkNinja.Our records indicate that the NinCoffee Bar was purchased on 11/30/via our infomercialSince that date, you called in once regarding the cleaning light(04/14/2017) We emailed the detailed cleaning instructionsThe clean light simply means that calcium build up inside the machine may effect the taste of your coffee and therefore it is time to run a clean cyclePlease follow the instructions provided as this will certainly resolve the matter for you.If you should require additional assistance please do not hesitate to contact us directlyBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below So I have been told many times by this company to contact my local retail store to purchase this productFirst of all the nearestretail store to me that sells Shark is a minute drive one waySecondly they do not sell this package in any of the five stores I was told to contact so therefore it is not possible for me to go buy this at a local retail storeAlso no where in your credit card policy does it accurately reflect the problem that I'm facingI am very displeased with the customer service I've received from a company I would have very much liked to purchase a product fromPlease feel free to pass my complaint and requested resolution on to whomever is above you and can resolve this issue Regards, [redacted] ***

Ms [redacted] ,We sincerely apologize for the delay in reaching our claims departmentWe are sorry to hear that you have had this experience with your Shark steam mopAs discussed by phone today with our claims department, we will move forward with the claim and will await the necessary documentationShould you have any questions or concerns please do not hesitate to contact us directlyWe appreciate your time in this matter and apologize for any inconvenience this may have caused you.Regards,Euro-Pro Escalations Team###-###-####

Good Day Mr [redacted] ,We are sorry to hear that you have had this experience with your order as customer experience is important to us here at SharkNinja.Upon further review we have found that the billing address did not matchIt is for our mutual protection that your order was canceledIn an effort to resolve this matter for you we are willing to make an exception and allow you to place a new order via the websitePlease let us know what the new order number is so that we allow it through the vetting process.We sincerely hope that this resolves the matter to your satisfactionIf you have any questions please do not hesitate to reach out to me directlyBest Regards, [redacted] on behalf ofSharkNinEscalations Team [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Due to your company's incompetence I was forced to pay a $'convenience fee' to your collection agency in order to complete this transaction instead of your service group charging my credit card like they should have in the first placeBy my reckoning, I am owed $from Shark.Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] A brand new replacement Shark arrived today, so thank them for me!!!!!!!!!!!!!!!!!!!!!!!!!!! Regards, [redacted]

Good Day Ms [redacted] ,We are sorry to hear that you have had a negative experience as customer experience is our highest priority at SharkNinja.Upon further review, we can confirm that you were in fact removed from collections on 12/14/You should not receive any further communicationIf you receive anything from [redacted] in the near future, please send it to me for handlingI will leave my direct contact details below.We sincerely hope that this resolves the matter to your satisfaction.Best Regards, [redacted] on behalf ofShakNinEscalations Team1- [redacted] Ext [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

We are sorry to hear that you were unable to reach usWe will be sure to try you again by phone within 1-business days Regards, [redacted] on Behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I opened a complaint with shark ninin late may and they responded after you got in contact with themHowever after working with me and coming up with a solution, they have yet to come throughI have tried to reach them numerous times regarding the resolution but they have stopped respondingNow I feel inclined to let Revdex.com know that their promise was not kept Regards, [redacted]

Mr [redacted] ,We are sorry to hear that you have had this experience with your carpetOur records indicate that you had contacted Shark directly regarding this issue last year on November 11th At that time we had explained our claim process and asked that you return of the vacuum in question At that time you had refused to return the vacuum to us and had advised that you were not willing to follow our claim processTo date, you have not followed up with our claims department directly to advise that you now wish to proceed with a claimReview of your claim is contingent on the unit being returned to our inspection facility for a detailed failure analysis and inspectionOur claims department will provide a prepaid label for return shipment at no cost to youA prepaid label and shipping instructions can be forwarded to you via emailAs previously discussed, we also require the completed claim review request form along with photographs of the alleged damage, two estimates for repair and a valid sales receipt for the vacuumIf you have changed your mind and wish to move forward with a claim please feel free to contact us directly for additional informationOur claims department can be reached by phone at [redacted] We will be happy to send you the claim review request form and start the claim process Regards,SharkNinEscalations Team

Mrs***, We are sorry to hear that you have had this experience with your orderDue to preventative measures in place your order cannot be fulfilled at this timePlease refer to our credit card purchasing policy available onlinewww.sharkclean.com/credit-card-policy Should you require additional assistance please do not hesitate to contact SharkNindirectlyBest Regards, SharkNinEscalations Department Consumer Services