SharkNinja

Mr [redacted] ,We are very sorry to hear that you have had this experience with your NinBlenderOur records indicate that you spoke to one of our claims agents on 10/05/and it appears as though this has been taken care of for youIf there is anything else we can do or should you have any questions please do not hesitate to contact us directly.Regards,SharkNinEscalations Team [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The company sent me two different invoicesOne shows a replacement of what I have that does not work which I would like replaced the other is for a vacuum and a mopI do not want TWO items, I want a vacuum and mop all in one, hence what I purchased and the reason for purchasing the item I did [redacted] ***

Mr [redacted] ,As discussed by phone today we have made a one time exception and will ship out your replacement HVShark Rocket Deluxe Pro Upright Vacuum right awayPlease allow 3-business days to receive it via [redacted] groundPlease note for future reference that your warranty terms are located in your owner's manualWe have issued a new pre-paid [redacted] return label via emailYou should receive it within the hourPlease return your vacuum at your earliest convenienceIf you should have any questions please do not hesitate to contact us directly.Regards,SharkNinEscalations Team

Ms. ***,We are sorry to hear that you have incurred charges from your local post office. I have attached the order details for your review confirming that Euro-Pro Operating did not charge you for the replacement Motorized Floor Nozzle or for the shipping via [redacted] ground service.... Unfortunately, because the charges were not billed by or received by Euro-Pro Operating we are unable to refund these charges.Should you require additional information please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have thrown the unit awayI was not going to pay for shipping either wayIf that's the best you can do then I will not ever buy another shark product and I have many friends and business contacts I will relay your lack of customer satisfaction and urge them not to buy your product as wellI realize it's only about $or so but it's the principle that matters to me and it should matter to you [redacted] ***

Mrs [redacted] ,We are sorry to hear that you are having this experience with your Shark vacuumsWe currently do not show any record of you contacting Shark directly regarding thisPlease contact us by phone so that we can walk you through the necessary troubleshooting steps to locate the reason behind your loss of suctionIn the event the troubleshooting does not work over the phone we will be happy to have you send in your vacuum(s) for repair under your warranty termsI have attached the warranty terms located in your owner's guide for your recordsPlease contact us at [redacted] We are here to help.Regards,SharkNinEscalations Team [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***

Good Day Ms***,Our sincerest apologies for the delay in shipping your replacement NinBlenderThis is certainly not the experience we want you to have as customer experience is extremely important to us at SharkNinjaUpon further review of your file we can confirm that we have offered to substitute your NinBlender with one of equal or greater value in an effort to get a replacement out to you as quickly as possibleYour Nutri NinAuto iQ System (BL492) should arrive via [redacted] ground by end of day 01/09/We sincerely hope that this matter has been resolved to your satisfactionIf we can be of further assistance, please do not hesitate to contact us directly.Best Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [You do realize that I have had at least three shipment dates with tracking numbers and here it is two and a half months later I still do not have my productIn what planet is this time frame acceptable? Why do you think that it is ok to incorrectly key an address and email address not once but twice? This is not acceptableWhen I spoke to a representative on the phone I was told that I couldn't receive a refund of my item because it was brought through a merchantWell, unfortunate I can't return the item to the merchant because I shipped it to you all in hopes of getting a replacement itemI would have NEVER bought a warranty for this item if I knew that you all had such a terrible business manner and a poor reputation for compensating unhappy customersYes this is just an iron but it is something that is used in my house dailyFurthermore, I would think that if a person or company made the type of errors that were completely due to your wrong doing, you wouldn't just say I'm sorry and tell that customer that there item has been shippedThis does not fix the main problem of your poor communication skills Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards,I called the number, I fully understand that it is a " 3rd party" offerMaybe your company should reevaluate your third party's you do business with! [redacted]

Good Day Mr***,We are sorry to hear that you continue to be dissatisfied with the service providedWe will reach out to you by phone today in an attempt to resolve the matter to your satisfactionBest Regards, [redacted] on behalf ofSharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Good Day Ms [redacted] , Your NinCoffee Bar, purchased on or around 04/01/2017, comes with a year limited warrantyWe had attached a copy of the owners manual for your recordsIn the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party chargeSharkNinis offering to cover the replacement costIf you should have any questions or concerns regarding your options, please do not hesitate to contact us directlyWe can be reached at 1- [redacted] , Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, [redacted] on behalf of SharkNinEscalations Team

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe company is sending me a new handle, free of cost as I received confirmation via emailThank you Regards, [redacted] [redacted]

Ms [redacted] ,We are sorry to hear that you have experienced a delay in receiving your replacement Motor Base for your BL486COOur records indicate that you had requested the order ship to your physical address via ***This order was returned to us as non-deliverableWe have attached the original order and [redacted] tracking details for your reviewUnfortunately, this was the reason for the delayAs you know we have since placed a new order and have arranged for it to ship to your PO BoxWe have attached confirmation of this new order as well for your recordsPlease allow 3-business days to receive the order to your post office boxShould you have any questions or concerns regarding your order please do not hesitate to contact us directly.Regards,SharkNinEscalations Team [redacted]

Ms. ***,We sincerely apologize for the experience you have had with your Shark Navigator vacuum as consumer experience is extremely important to us. Our records indicate that your replacement floor nozzle had shipped in priority sequence and is expected to be delivered via [redacted] ground by end of... day 05/02/2016. Your tracking number is [redacted] . We trust that this will resolve the issue. As requested, one of our supervisors had reached out to you by phone within one business day on 04/22/2016 and left you a voice mail message with their contact information. Please feel free to return their call should you require further assistance. Regards,SharkNinja Escalations Team

Ms***,We apologize for any inconvenience this may have caused youWe can assure you that once the balance is paid in full we will arrange to have your file removed from collectionsThis process can take 3-business daysShould you have any further questions or concerns please do not hesitate to contact us directly at [redacted] Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm ESTBest Regards, [redacted] on behalf ofSharkNinEscalations Team

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Hi

My complaint is regarding the 25 dollar sub charge to any parts purchase to repair your unit.
Just because you dont live in the 48 contigous states.your address could be alask hawaii puerto rico us virging island It doesnt matter that the USPS charges the same shipping cost . Just imaging to pay 25 dls subcharge for an 8 dls parts plus shipping

Ms***,We understand your concernI have attached the order details for you to reviewOur records indicate that you were charged $This included the priority processing, international surcharge & shippingSince the order was placed we have processed multiple creditsOn 05/we processed a discount on the order in the amount of $and then on 06/we processed the refund of the $international surcharge for a total order credit of $I do not have any records that show you were billed over $for this orderPlease provide a credit card statement or order confirmation showing this.If you should have any questions or concerns related to your billing please feel free to contact me directly.Regards,*** ***
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