SharkNinja

Mrs***,In an effort to resolve the matter we are willing to make a one time exception and allow you to mail a check for the total balance owing on the orderUnfortunately, when providing payment by check we are unable to process the payments in installmentsThe total amount owing on the order is $Otherwise, we will ask you to provide a valid credit card to update the order to allow for the order to continue to bill in installmentsIn this case we can move forward with the discount offer of %on the order which was offered for the inconvenience of having to provide a new credit card.To take advantage of one of these options please feel free to contact me directly at *** ** ***I have also left you a detailed voice mail message explaining the optionsI look forward to working with you and resolving the matter for you.Regards,*** on behalf of SharkNinEscalations Team

Shark / Euro Pro my my how nice of you to offer to walk me through your website no need I have already purchased sharks thru *** and received all tools you promo on your misleading advertisementI will return this one purchased thru u and go back to *** get all tools for less money. Have a blessed Day.Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I realize I said most of this in the previous response, but since the company was kind enough to respond with the same thing they said before, i'll say it again:1) My name is not Mr***I see now why you have so much difficulty solving a simple problem; you can't even get my name right!2) As I had previously advised, i've called more than a dozen times, and have yet to reach a competent human being.3) Anytime you're ready to resolve the issue, you needn't waste my time showing me how challenged you are, you can simply go ahead and send me the replacement disc.See? My way works every time and your waywell, your way doesn't.
Regards,
*** ***

Good Day Ms***,We hope that we can resolve this mater to your satisfactionIn the event you wish to reach us, please do so at 1-***We are available Monday-Friday, 8am-10pm EST and Saturday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry to hear that you are having trouble with your SVShark Cordless Hand VacIn the event we are unable resolve the matter by troubleshooting or with replacement parts we will ask you to send the vacuum in for repair under your warrantyThe shipping is not covered under the warrantyThis is clearly listed in your warranty descriptionWe offer repair or replacement at no charge during the warranty termIf you wish to make the necessary arrangements to send your vacuum in for servicing under your warranty please do not hesitate to contact our escalation team for immediate assistanceRegards,Euro-Pro Escalations Team###-###-####

Ms***,We are sorry to hear that you were missing parts of your orderPlease feel free to contact our Shark consumer services department for immediate assistanceWe would be happy to send you what you are missing from the box. Best Regards,SharkNinEscalations***

Good Day Ms***,We are sorry to hear that you are dissatisfied with the options provided for resolve.We will honor the offer to send a replacement base and water reservoir at no chargeOtherwise, we would be happy to have the NinCoffee Bar returned for repair or replacement under your standard warranty termsIn either case, The $shipping charge would apply.If you wish to move forward with one of the two suggested resolves, please do not hesitate to contact me directly. Best Regards,*** on behalf ofSharkNinEscalations Team*** X***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ms***,We are sorry to hear that you have had this experience with your *** *** ***As discussed by phone today we have issued a new replacement *** *** *** at no chargePlease allow 3-business days to received it via *** groundIf you should require additional assistance please
do not hesitate to contact me directly.We apologize for any inconvenience this matter may have caused you and hope that this resolves this matter for you Regards,*** on behalf ofSharkNinEscalations Team*** ***

Mr***,We are sorry to hear that you are having trouble with your NVShark Navigator Lift Away VacuumIn the event we are unable resolve the matter over the phone by troubleshooting for blockages or filter maintenance we will ask you to send the vacuum in for repair under your warranty
I have attached your warranty terms for your reviewThis information was pulled from page of your owner's manualDue to the Shark Vacuum being purchased at Fingerhut and not through Shark directly via our infomercial or website, a refund of the vacuum is not an optionIf you wish to make the necessary arrangements to send your vacuum in for servicing under your warranty please do not hesitate to contact our escalation team for immediate assistanceRegards,Euro-Pro Escalations Team###-###-####

Mrs***,We sincerely apologize for the delay in receiving your orderThe 64oz processing bowl is currently on back orderIn an effort to resolve the matter for you, we placed an order for a new and complete NinMega Kitchen System at no cost to youPlease allow 3-business days to receive
the order via *** ground serviceWe left you a detailed voice mail message todayIf you have any questions or concerns please do not hesitate to contact us directlyWe hope that this resolves the matter for you and that you continue to enjoy your Ninja!Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Mr***, We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Nincoffee bar includes
a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter would we offer to repair or replace the product at our discretionPlease also note, shipping is a third party charge and is not included in your warrantyIf you should change your mind please do not hesitate to contact us directly for assistance Best Regards, *** on behalf of SharkNinEscalations Team

Mr***,We are surprised to hear that you continue to be dissatisfied with our responsesOur escalations team member *** spoke with you on the phone on 10/06/(yesterday) and offered a replacement product of your choiceIt was confirmed at that time that the claim review request form had also been emailed to youWas this form received? You then asked to discuss the replacement offer with your wife and requested a representative call you back on Saturday, October 8th in the PMIs this still your wish? Have you decided on a replacement model? We will arrange to have an escalation team member to reach out to you immediately for assistanceWe appreciate your time in this matter and look forward to resolving the matter to your satisfaction. Best Regards,*** on behalf ofSharkNinEscalations Team

Mrs***,We are sorry to hear that you have had this experience when placing your order for the Shark Rotator Powered Lift Away via our websiteAs you go through the order process and select the vacuum you are interested in, which comes with the standard accessories you are then offered
additional accessories which you can chose to refuse or acceptOnly once you accept these offers will they be added to your cartShould you require additional assistance with placing your order please feel free to contact us at 1-***We are happy to walk you through the process.We apologize for any inconvenience this may have cause you.Regards,Shark|NinEscalations Team

Mr***,Our sincerest apologies for the delay in shipping your replacement vacuumThis is not the experience we want you to have as customer experience is extremely important to us here at SharkNinjaUpon further review of your file we can confirm that we have offered to substitute your vacuum
with one of equal or greater value in an effort to get a replacement out to you as quickly as possibleYour Shark Rotator Pro Complete Lift-Away vacuum (NV552) shipped on 12/29/and should arrive via *** ground by end of day 01/05/Your Tracking number is ***.We sincerely hope that this matter has been resolved to your satisfactionIf we can be of further assistance, please do not hesitate to contact us directly.Best Regards,*** on behalf ofSharkNinEscalations Team

Mr***,Should you be dissatisfied with the resolve we would be happy to accept the return of your vacuum for review by a technician, under your warrantyPlease contact us by phone to arrange for the returnWe would be happy to take a look at your vacuum and confirm for you that it is in good working orderWe can be reached by phone at *** Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm EST. Regards,*** on behalf ofSharkNinEscalations Team

Mrs***,Thank you for taking the time to contact us directlyPlease forward your customer reference number along with the tracking number for your shipment to ***We look forward to working with you to come to a resolve.Should you have any questions please do not hesitate to contact us at *** Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9AM-6PM est.Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***, We are sorry to hear that you have had a negative experience as customer experience is extremely important to usUnfortunately, we had experienced an unexpected issue with our *** account which caused multiple issues with our billingThat said, our records do in fact
indicate that your orders were paid in fullThe account has been removed from collections and we sincerely apologize for any inconvenience this may have caused youWe hope that this resolves the matter to your satisfactionIf we can be of further assistance please do not hesitate to let us know Best Regards, *** on behalf of SharkNinEscalations Team

Ms***, Our apologies if the payment schedule and or amounts owing on the order have not been communicated efficientlyWe left you a detailed voice mail message today asking that you call us directly to review the payment schedule with you line for lineWe look forward to hearing from you and resolving this for you. Regards,Aimee on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I am not willing to spend another dime on this machineI ask that they send a pick up for the unitOtherwise I will be out in shipping alone, as well as returning their machine that is not satisfactoryI will have the issue of having the original Shark Navigator under warranty that doesn't workI do not feel it my burden to continue paying shipping, when this has not yet been satifactorily resolved.]
Regards,
*** ***