Select Home Warranty

The customer wa approved for the parts only for the hard start kit and capacitor, for the total amount of 85.00, the customers responsibility is 100.00.we have a signed reimbursement form and have issued the check to the customer for the amount of

Select Home Warranty has been in touch with the customer and we did advise that we required maintenance records.The customer was offered for not having sufficient maintenance records

Select Home Warranty would like to clear up any confusion, we do apologize for the information you were given from a trainee.Check #*** - was mailed on 11/13/the check was drafted on 11/10/2015, we ask that you please allow -business days to receive in the mail, if you do not have the
check by next Monday,please contact us immediately

Select Home resolved the matter and has even waived the customer's next service call

Complaint: ***
I am rejecting this response because:canceling my policy is not going to come close to addressing my complaintThey even emailed me confirming the
cancellation and I told them I did not want to cancel my policy at this timeI told them to hold their check because I DO NOT WANT TO CANCEL MY POLICY!i am attaching a copy of the maintenance records I've sent on my AC as well as the invoices for replacing the ACI am asking for $of the over $I spent on a replacement system to be sent to me for the AC claim I have submittedNobody has even reached out to me regarding this.Select Home Warranty has taken my complaint and pulled out of it what they wantThat's the kind of fraudulent organization they are runningIf this is not resolved I am going to take my complaint to an attorney and join a much larger lawsuit.
Regards,
*** ***

A technician has been assigned to the customers claimThey should be contacting them shortly to schedule an appointment for today or tomorrowBelow is their contact information: *** ***Tel: ###-###-####

We do owe the customer $, we have reached out to the customer and are waiting for a call backThe customer may call mr avi at *** *** for help with this reimbursement We have already left the customer a few messages and have not heard back

Complaint: ***
I am rejecting this response because:I requested $reimbursement for half the cost of the replacement HVAC systemJermel at SHW ext *** was to
take that offer for consideration as of 4/26/& I received a call from Mr*** 4/27/from SHW, stating the response was only $and said that was all that I was eligible forI disagreed since this the unit had more malfunctions than just the part that they said is not covered under the warrantyThe unit was working when I bought the policyThey never inspected any of the appliances in the home, yet, took my money to warranty the appliances, including the HVAC unitIt needed a complete replacement and they failed to send anyone to repair the unit, I had to take it into my own hands and hire a contractor, and they said I could, & then I would send documentation of the replacement or repair for reimbursementI have done everything I needed to in order to be in compliance with their policy to insure reimbursementIf they don't offer more than $150.00,I will go to the court house & file a law suit next weekI will also cancel my policy & request a full refund since no services were rendered by this companyI will put the word out on social media that they are not the best warranty company that they perceive to beThank you for your assistance & consideration*** ***
Regards,
*** ***

If the customer is still not receiving their reimbursement forms we can have them mailed out to them accordinglyIf the customer would like us to do that please advise and we can have it sent out in the mail right awayIn addition, the customer was sent a reimbursement form on 8/with an updated amount that was agreed to with Mr***If you wish to have this form mailed or provide us with an alternative email please let us knowIf you wish to proceed with cancelling your contract please confirm so that we may process your request

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your helpThe issue has been resolvedSelect home warranty fixed it the next day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me I do not trust this company to refund my contract because they have failed us in any issue we have had What makes us know that this will be fulfilled on their part
Regards,
*** ***

The issue is with the shingles and this is not covered

Check number *** was sent last week

Please make sure to have the contractor contact our office and provide us with a diagnosis prior to completing repairs so that we may review the diagnosis and provide the technician with any additional information

We have gone above the policy cancellation fee for the customerWe have waived the cancellation fee.Please see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty

The customer has already been refunded according to the policy termsWe have even gone above the policy terms with this refund

On 03/26/the customer placed a complaint for their refrigerator,we sent an email to the customer on the same day to state that the phone numberthey provided was not working. The customergot in touch with us on 03/30/to finalize the claim. A technician had already been assigned
on03/26/2015, they could not reach the customer to set up an appointment. We did email the customer the technicianinformation on 03/30/for them to expedite the appointment process as well.The technician did go out to the customers’ home, but, wedid not get the diagnosis from *** Home Improvements until 04/17/ Our protocol is to get the diagnosisand send it to the review department, they did offer the customer whichis the cap on the first days of coverage.Select Home Warranty did advise the customer that we wouldcover that amount they may use the toward a repair or replacement of therefrigerator. See Below:Select’s LiabilityDimensions, Brand and Color, LimitsSelectwill not be responsible for matching a system or appliance’s color, brand, ordimensions and only is responsible for repairing and/or replacing systems orappliances of similar capacity and efficiencyThe following guidelines will beimplemented to provide a repair/replacement allowanceFor heating or coolingequipment(hvac), in the first three months of coverage a $500repair/replacement allowance will be paid to the customerThisrepair/replacement allowance will increase to $after the first threemonths of coverageFor appliances, plumbing and electrical (non-heating orcooling) in the first three months a $repair/replacement allowance will bepaid to the customer. Select Home Warranty has fulfilled its contractualobligation to the customer and have offered the max amount that the customer isentitled to for the claim

We do apologize, We have left the customer a messagethey may call the tech to schedule an appointment

Select Home Warranty has been in contact with the customer and they have agreed to purchase new garbage disposal and submit the invoice for review We are more than willing to workon this matter with the customer and hopefully come to a resolution that they are agree upon within the Terms of
Agreement

"The customer stated that they should have contacted us first before they replaced the unit." I did not admit this statement but I did claim to understand the language in their Policy I lost all heat and hot water and this was an emergency I had a technician service the boiler and start replacing it then contacted the warranty company day (hours) later reporting the problem In an emergency situation like this, we needed to get the problem resolved quickly and based on my previous interactions with Select Home Warranty, I did not have time to call companies and get no answer again
The Customer Service and Management Team at SHW are not accommodating or helpful They are not willing to work with their clients or provide a good service