Select Home Warranty

Select Home Warranty is re-evaluating the claim as requested by the customer and will contact them

Please see attached copy of the customers cashed refund checkNo additional funds due at this time

Mr*** purchased his policy with Select Home Warranty on 5/27/we charged the first payment then on a card ending in In June Mr*** updated his card to one ending in***, which is currently on file.Due to the fact that the cards were switched we never charged the
payment in JuneWe took a payment on 7/27/then again on 8/27/2014, there is one more payment due for 9/27/2014.Once we receive payment the policy goes into effect days from that date(add an additional days for credit/debit payments) and we do honor any claim after that time.We would be more than happy to resolve this issue, if Mr*** would send in the statement, we would be more than happy to correct the issue and not charge him in error.I was unable to locate any documentation regarding this matter, I did locate emails from Mr*** regarding his claims and reimbursements, but, not any referring to this situation.Select Home Warranty is ready resolve this matter to ensure a good business relationship with Mr.***

We will processed a pro rated refund for the customer and we will waive the $cancellation feePlease allow 10-days for a check to arrive

The customer is not eligible for a full refundThe customer purchased their contract on April 30, Per the customers signed contract they would only be eligible for a full refund within the first days of purchaseIn addition, regardless of claim outcome the customer did file claims up
until November 20, At this time they are no longer eligible for a full refundIf the customer wishes to cancel their contract we can proceed per section of their signed warranty agreementPlease confirm if you wish to cancel your warranty contract

Complaint: ***
I am rejecting this response because: this explanation has been given to me for past months and have been told more than weeks ago that a new check was issued.They refuse to provide me with a timeline for this
Regards,
*** ***

We did speak to the customer and helped with the reimbursement

Complaint: ***
I am rejecting this response because: It does not indicate the exact amount the company will be refunding to
meI paid for the repair and had requested that amount to be paid to me in my initial complaintI would like to know if their response is to pay the or another amount???
Regards,
*** ***

The customer is not eligible for a full refund as full refunds are processed within the first days of purchasing the contractThe customers warranty has already been cancelled per section of their contract and refund check #*** has been mailed out to the customerNo additional funds are due at this time

Complaint: ***
I am rejecting this response because: It is the information they provided and deductions they took, that caused me to file the complaintAs
you can see in my original complaint, I find their reasons for taking deductions from the refund un ethical
Regards,
*** ***

We have refunded the customer $back to card ending ***This was done on march 3rdIt can take 2-business day for credits to post to the account

We did speak to the customer and explain the policyHeat ex changers are not a covered issuePlease see section of the terms This Agreement does NOT cover solar heating systems or the components thereofThis Agreement does NOT cover any portable heating units or zone systems
or wall units or components thereofThis Agreement does NOT cover fireplaces or heat lamps or the components thereofThis Agreement does NOT cover radiant heating systems built into walls, ceilings or floorsThis Agreement does NOT cover the following list of modules, components and parts relating to the heating system: (i) air cleaners; (ii) humidifiers; ; (iii) clocks and timers; (iv) flues; (v) flue baffles; (vi) damper motors; (vii) wiring; (viii) fire box; (ix) coils; ; (x) heat exchanger; (xi) piping; (xii) geothermal heating/cooling units; (xiii) water piping; (xiv) valves; and (xv) clogged lines

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, we are working towards resolution. Thank you,***

The customer has been refunded according to the policy termsWe have gone above the policy terms and have waived the $cancellation feeBelow is the breakdown. UsedMonths @ $per Month = $389.57; Subtracted from original payment of $424.98; Totals a Refund of $

We have made an attempt to reach the customer via telephone and email to return our call to resolve this issueMr*** left a message for the customer and emailed them

The customer placed and ac claim and was approved for the policy limit for this claimPlease see section of the terms You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right
to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

Select Home Warranty is unable to cover damage due to melted wiring, and will only accept the original receipt that was sent by the customer with all the underlined factors.We ask that the Revdex.com please review the documentation provided by the customer and acknowledge that the information has been changed, the original document was emailed by the customerand underlined by the customer We are unable to move forward due to melt wires, which is not wear & tear per original documentation sent by the customer from his technician

The customer has requested to cancel and Select Home Warranty has agreed to waive the cancellation fee, a check will be mailed on Thursday, February

Complaint: ***
I am rejecting this response because:
I finally got a call from the technician but was not able to san appointment yet. I tried calling him and will try again. I also tried calling Select but could not get through to them for a resolution. I would like a full refund or a full year of service. Thanks for your help
Regards,
Brenda ***

We have tried contacting the customer but the phone number on file is incorrectMr*** has sent an email to the customer asking to return our callCan you please provide us with an updated phone number or contact our office and speak with Mr*** so that we can update our records and help resolve the customers concern