Select Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is just so sad that it had to come to this point before someone decided to respond
Regards,
*** ***

The customer placed a claim for a zoned system heating unitWe explined that zoned systems are not covered Please see section of the terms This Agreement does NOT cover solar heating systems or the components thereofThis Agreement does NOT cover any portable heating units or zone systems
or wall units or components thereofThe customer requested to cancel because of thisIn a effort to retain the customer we offered $towards the non covered claim if the customer did not cancelThe customer decided to cancel We did offer to go above the policy terms for the customerThe customer decided to cancelThere are no funds due at this timeThe customer has already been sent a refund check for the policy

We have reached out to the customer times to assist with his issueWe have not heard backThe customer may call Mr *** at *** *** for help with his claim

The property address is : *** *** *** *** *** ** ***My warranty account number is ***7My ticket number is ***

The customer has already been refunded according to the policy terms

Complaint: ***
I am totally, completely and undeniably rejecting this response because my complaint is not just solely about an isolated incident, it is about a continuous disturbing trend of a company who has designed their policies around giving them a loop hole to refuse to pay for anythingKeep in mind, Select Home Warranty is the same company that months ago first set me up with a Plumber that was no longer in businessThen they subsequently set me up with a plumber that never heard of them nor did business with themThen they went several weeks with no communicationAfter I continued to complain, six weeks later they set me up with a contractor only to tell them the part wasn't coveredThus, this is not only unethical, this is unacceptable; even regarding the heat exchanger they refused to pay forPlease keep in mind that the technician also informed me that I needed an Induced Draft Motor (IDM) which is covered by Select Home WarrantyBut Mr*** who reached out to me on yesterday concerning my complaint told me that it would not make sense for Select Home Warranty to pay for the IDM since they are not paying for the Heat ExchangerHow much since that does make!!! They did the same thing to me months ago when I put in a request to have my shower repaired as well as my septic tank (which I have coverage on both)When they told me that they do not pay for septic tank pumping (which was not the issue I remind you), then they told me they could not pay for the showerWhen I asked why, they said well maybe the shower is not draining because of the septic tankBoth myself and the technician laughed because he said he has never heard anything so ludicrous in his lifeIt is like saying that we will not fix your over because your refrigerator is not workingThis company is such a fraud that they should be put out of businessAnd after Mr*** kindly calls me on yesterday to ask me what I want, the only thing in the final analysis he was willing to offer was approx$refund back from my payments madeThey can keep the $and add it to all the other $$$$ they have cheated and scammed from customersAnd in the final analysis, I hope that they are one day prepared to be left in the cold like they have so proudly and ungraciously left my husband and I literally in the coldI HAVE TOLD YOU ONCE AND I WILL TELL YOU AGAIN, AND AGAIN, AND AGAINDO NOT DO BUSINESS WITH THIS COMPANYIF YOU DO, YOU WILL REGRET IT!!! TRUST ME, I DO!!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the company is assuming work to be done is maintenancePlenum, is ductwork, and our policy DOES cover ductwork.
Per the Terms & Conditions service agreement, section "DuctsThis Agreement covers all ducts from heating and/or cooling unit to the point of attachment at registers or grills. Excluded: (i) crushed ductwork; and (ii) improperly sized ductwork/duct system." Therefore, a broken plenum (ductwork), is covered. We will accept a response in which the company agrees to come out and 'fix the broken ductwork', per their own contract
Regards,
*** ***

The customer was already refunded in fullWe apologize for the negative experience

We will proceed with cancelling the customers contract as requestedThe customers contract will be cancelled per section of their warrantyAs soon as their refund check is issued it will be mailed out

Per the claims determination only $is being approved for the customers claimIf they have any questions regarding that determination they can contact our office and speak with a claims or retention managerNo additional funds due at this time

The
customer has already been refunded according to the policy termsPlease see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty. The breakdown is as follows.Used Months @ $per Month = $237.50; Add Cancellation Fee of $= $Subtracted from original payment of $569.99; Totals a Refund of $257.50.The customer is not due any more funds at this time

Complaint: ***
I am rejecting this response because: No wayIn my opinion Select Home Warranty has
committed fraud by saying that my stand alone freezer is covered for the major mechanical components but not if it is part of a sealed systemWell that is bull because all freezers have a sealed system to be able to contain the refrigerantThey tried to tell me that there are freezers that don't have sealed refrigerant systemsI asked for a brand and model number and they would not provide that information, because this does not existSelect Home Warranty needs to bite the bullet and provide the appliance coverage the originally promised.
Regards,
*** ***

We have made several attempts to contact the customer in regards to this issueWe have not heard backThe customer may call Mr *** ** *** *** for help with this issue

THe customer was emailed and informed that their check was mailed, we did mailed it on 12/11/to the customers address, please allow some time , being that it is the busiest season for all mail carrier providers.Check #*** in the amount of has been mailed, an we ask as soon a s it is received that the customer update the Revdex.com and SHW

The customer has already been informed that they were approved for $towards the replacement unitThat is the maximum approval for their claim

The customer claim has already been approved according to the policy termsThe terms of the agreement does not cover installationPlease see section of the terms "This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals,
displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures."

The customers reimbursement check is being issued and mailed out todayThey should have the check later on this week

We apologize for the bad experience we have put a full refund back to the credit card on file

We have already mailed a check

We went ahead and removed the customer from our systemThey should no longer be receiving any phone calls or emails from us