Select Home Warranty

Hello, according to our records reimbursement checks were sent to the customer one on 1/and one on 2/We sent them to the address on the reimbursement form that the customer filled outAs of now they haven't been cashedWe have stopped payment on them and issued a credit back to the credit
card she paid with for both claims in the amount of $in order to expedite the situationPlease allow 1-days for the credit to postWe apologize for the inconvenience

The customer requested to cancel their policy therefore we did not send the reimbursement as we are processing the cancellation

We have refunded the customer according to the policy agreementCancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home WarrantyThe breakdown is as follows:Used Months @ $per Month = $250; Add Cancellation Fee of $= $325 ; Subtracted from original payment of $399; Totals a Refund of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Select Home Warranty advised the customer that we request maintenance records and pictures, the customer has yet to provide it, once we receive the requested paperwork, we can move forward with the claim

Select Home Warranty has issued a refund as per the customers request, directly back to their credit card

The customers' check was originally mailed out on Friday, June 12, at this point our relationship has ended with the customer we will make sure they receive their check.The customer was sent two emails one on May that states the refund process can take up to days the second was to state that
the check had been mailed, please acknowledge copies of both

We apologize for this experienceWe have already credit back the customers credit card

We spoke with the customerwe apologize for the bad experienceWe are sending a full refund by check

The customer was informed that water leaks are not covered for water heatersAs a courtesy the customer was offered $towards the repair or replacement which they accepted and advised us where to have the check mailed to

Select Home Warranty is currently looking into the claim, we have contacted the customers technician and have not heard back from him as yet, once we are able to verify the information on the invoice we would be more than happy to honor the customer reimbursement for

Please provide a policy numberWe do not see a policy with this name or email address in our system

The customer has been approved for the policy limit for this repair, they did not provide proper maintenance recordsPlease see section of the terms. You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such
itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $

Complaint: ***
I am rejecting this response because: Although, that is completely defeating the purpose of retaining an insurance company in the first place, I will not argue with the small print that was not up frontHowever, we still need to address the fact that I have not been reimbursed for the mentioned trip fee and the trip fee from last weekcost each time for My select contracted rate is 60.00/visit for on visitsI can not find any contractual language where I am to be denied this moneyI will not close this matter until I receive the owed 60.00/ for service trips.
Regards,
*** ***

We do apologize for this delayA pro rated refund check was already mailed to the customerIf the customer does not receive this check in the next days they may reach out us and we will refund the credit card on file to expedite this

We spoke with the customer and are working to get them a tech

I am rejecting this response because:This is no excuse I find it in responsible that no one is will to help me in that companyThey are not reliable in helping their customerSomeone should have contacted me

We spoke with the customer and resolved the issue

The customer has already canceled and we have mailed a full refund to the customerCheck number ***

The customer purchased the policy on 02/20/with SelectHome Warranty.The customer placed a claim for the Hot Water Heaterinitially on 10/27/2014, we initially secured *** Plumbing Incon10/28/2014. The customer stated that theHot Water Heater pilot light is not staying lit. The
technician diagnosed that the issue wasthat the gas valve needs to be replacedWe did advise the customer that thegas valve is a non-covered itemSee Below: ThisAgreement does not cover any systems or appliances that have had previousrepair or that require repair or replacement as a result of improperinstallation, previous repair, damage caused by any construction activity,improper wiring, inadequate or lack of capacity, power failures, power surges,overloads, missing parts, failure to properly maintain, failure to properlyclean, neglect, misuse, corrosion, rust, sediment and any modification to thesystem or applianceYou are responsible for providing maintenance and cleaningby a licensed technician on covered items to ensure continued coverage on suchitemsSelect reserves the right to request prior years (3) maintenance recordsand/or pictures, without proper maintenance records and pictures the maximumpayout on any system/appliance is up to $For example: heating and a/csystems require periodic cleaning and/or replacement of filters and cleaning ofevaporator and condenser coilsWater heaters require periodic flushingThispolicy covers mechanical breakdowns, it does not cover shelves, door handles,doors, hinges, knobs and buttons, door seals, displays, latches, timers,leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leaksearches, lights, noise, valves, dispensers.Select Home Warranty did discuss the matter with the customerwhom agreed to the terms.The customer had anotherclaim on 10/30/and stated that there was an issue with the breaker, we secured*** *** *** The diagnosisis that volt breakers were installed in a volt spot, this is consideredan improper installation. We havediscussed this with the customer, she stated that she understood and would getthe wortk done and send the invoice in and we would review it to see if wecould assist in any of the repairs.On 11/14/the customer called in and stated that herfriend who is an electrician advised her to cancel her policy as it would bemore cost effective, the customer placed a cancellation request with us and weadvised we would process it as per the Terms & ConditionsSee Below: Cancellation by You.You may cancel this Agreement within thirty (30) days from the Order Date ofthis Agreement, as set forth on the schedule page accompanying this Agreement.In the event you cancel within the thirty (30) day period, the You shall beentitled to a full refund if and only if, no service has been provided underthe contractAfter the thirtieth day, you may receive a refund pro-rated atthe non-discounted annual plan cost.The customer was refunded for months which she will notuse, we deducted only months and waived the cancellation feeThe customerwas refunded on 11/17/2014, directly back to her credit card