Select Home Warranty

Complaint: ***
I am rejecting this response because:they only partially refunded my moneyThey still owe me $
Regards,
*** ***

select Home Warranty explained to the customer that there is a cap on the garage door coverage for the first Days.We advised the customer that the technician we had would charge a trip charge and we would not be able to pay above the 150.00, we gave the customer the option of obtaining a local technician and we would be more than happy to work with them to get the matter resolved.The customer was not willing to resolve the matter and even consider the alternate option that was offered.The customer has signed initialed and agreed to the terms of the policy,at this time we are more than willing to still assist in this repair, if the customer requests to cancel they are not entitled to a full refund as we are more than willing to resolve the matter

We tried reaching out to the customer numerous times , we have not
gotten a responseThe customer may call Mr *** at ###-###-####

The customer requested to cancel their policy on 3/11/2015, and we have issued a refund to the customer on 3/15/as per the Terms of Agreement, directly back to their card

Select Home Warranty has been in contact with the customer and advised that we do not cover re-wiring or wire tracing, the issue was that the outlet behind the fridge went bad and cause a surge of damage all the way to the breaker.The repair would require the wiring to all be replaced due to burning
our, which is outside of the scope of the warranty.Select Home Warranty spoke with the customer on 08/19/to try and resolve the matter, we are waiting on their call back

A technician has been assigned to the customers claimThey should contact them shortly to schedule an apptBelow is their information: *** *** ***###-###-####

We spoke to the customer about this issueWe will be dispatching a technician for his upstairs acWe will be waving the service call feeCustomer is satisfied with this resolution

The customer has already been informed that they were approved for the maximum allowance towards their microwave claim which is $The customers $reimbursement for their A/C claim is being mailed out to them this weekNo additional funds due at this time

THe customer has been contacted by our refund department regarding their refund per the Terms of Agreement The refund should be issued by Friday, August

We did speak with the customer and helped with the reimbursement

Select Home Warranty will review the call again, as we did state it is not our practice to give authorization without an authorization number, as the customer has had other claims that we did provide authorization numbers to the technicians and have followed through The customer does know that we will honor our obligations as we did prove that with the claim for their oven, where we bought the part and shipped it to the customers home The customer is aware that we will follow all guidelines of our policy as we have with the last two claims they have had with us.We will be in contact with the customer directly once the call is reviewed

With respects to the customers A/C claim- claim has been denied as their unit is currently covered under manufacturer warrantyWith respects to the customers pool pump claim they have already been reimbursed the $that they were approved forThe check was mailed out on 7/12/check #***No
additional funds will be provided for that claim

Select Home Warranty is always available to speak with a customer, once the customer requests to speak with a manager a call back is scheduled, this is basic procedure as with any major company.Select Home Warranty offered the customer cash in lieu for the washer repair We offered the amount
of as the repairs were not cost effective, the actual repairs were more than the actual unit is worth.Please review the follow from the Terms of Agreement:(iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or applianceSelect is not responsible for installationThe cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;(iv) Select the manufacturer, make and model of any replacement parts used in the repair of the defective system or appliance; and(v) Obtain a second opinion with regard to the cost of replacement without any additional cost to You.We are more than willing to work out any concerns on the pricing and provide clarification on the cash in lieu procedures and determination.We are currently looking into the calls between the agent and and the customer, we do take our customer service issues very serious as they represent Select Home Warranty and provide the best Customer Care possible I would like to mention that our staff of Customer Service Representative are a very diverse group, we have persons of all cultures that are employed with our company.We do apologize if the customer feels that they were treat differently due to their last name which I can assure you 100%, is not the case

We have been told this same response by this business for over days, I don't see anything different in this response than what they have telling us for over a month now
Have them show you check numbers or tracking numbers and then we will be making progress *** Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Select Home Warranty has already mailed a check to the customer on December 11,for the claim for the amount of

Select Home Warranty has advised the customer that a inner blanket for a Hot Water Heater is not covered under the warranty, it is a replaceable it not a mechanical failure If the customer has any further mechanical issues that need to be repaired regarding the Hot Water Heater we would be
more than happy to assist

Someone from our office spoke with the customer today and informed them that a technician has been assigned to their claimThey should be expecting a phone call from *** *** They can also be reached at ###-###-####

Complaint: ***
I am rejecting this response because: I was told by *** *** in the Billing Dept that a FULL refund of $would be issued I was NEVER told about a $cancellation fee or that I would be charged for one month of service (which would've been my waiting period anyway - thus paying for a month that cannot even be used) This was a policy I could never use after attempting to file two claims Edward Johnson was also EXTREMELY rude when I spoke to him the other day and completely unresponsive to my claim
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I submitted my claims before my policy was expiredI was
also told that my policy was extended until July, so no, my policy is not expired yetYour contract contradicts itself, (it states only the living area is covered, but yet you cover the garage door opener) and like I mentioned that if your contract had been sent to me to be signed like it should have, I would have immediately asked for a refund upon reading.
Regards,
*** ***

The customer has been informed that their claim was deniedThe customers claim was denied per section as leaks are not covered and section failure to properly maintain, failure to properly clean, corrosion, rust and section