Select Home Warranty

We have sent the reimbursement agreement to email address *** at 07/25/04:PMPlease check you spam folderIf you have not received please call mr avi at 855-xmon-fri 9-est and we can send it again

A technician has been hired for the customers claimThe technician will be calling them shortly to schedule an appointmentNo additional funds due at this time

We have already approved the customer for the p[policy limit for these claimThe last we spoke they were going to let us know if they want the reimbursement or to cancel

Select Home Warranty advised the customer that the part is under manufacturer's Warranty, and that is why we would not cover the claim, it is covered by the manufacturer adn therefore we would no be covering the labor, as we warranty repairs on systems not to cover the labor costs if the part
is covered for free

The customer claim was denied due to a Freon issueFreon issue are not covered under the policy. The customer does not have an active policy with usthe customers policy expired in October of

Complaint: ***
I am rejecting this response because: The business contacted me stating they did not handle the situation according to their guidelinesThey also agreed they did not handle my claim
appropriately, However, they could only refund me a reduced amount of $instead of the $
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I contacted Select Home Warranty to follregarding the issueI was never able to speak with someone who knew what to do regarding the issueI was always
promised a call back (which I never received from the persons who were to call me back)I called to cancel the policy and the person I spoke with "started the process" of the cancellationThe representative assured me that someone would call me back in hoursI still have not received a callA rep called my house and spoke with my fatherHe was very upset that I had made a complaint with the Revdex.comHe acknowledged that *** Appliances had not done what they were suppose toI finally got a call from ***'s and I had an appointment scheduled for Tuesday, April 12, I received a follcall from Select saying that they were confirming my service claim on a microwaveWhen I informed the rep that it was a refrigerator and not a microwave, he asked did I put in a claim for bothThe rep offered me an extension of my contract which was already a year plus three free months (and he only had record of a year)He then offered me a free service fee fr my next claimA customer care advocate called to confirm this, but I was alarmed that after all this time this company still is getting mixed up on thingsIt seems like a scam! I received a call on this morning saying that they would not be able to come because the wrong part was sent by SamsungI find this hard to believe and it has been almost a month and my refrigerator is still not repairedI would like a full refund of the amount that I paid for the home warranty through Select and they can cancel this service issueI will get it repaired myself, but I do want a FULL refund of the amount of the contract.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
You can send it to the address on file, *** * *** ** *** ** *** I'm not sure why I didn't get it however I never received it. Thank you for sending it out, and for responding to this. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Select Home Warranty has been in contact with the customer since 7/17/and we are working with them to resolve the claim

Please see attached copy of the customers signed warranty agreementThe customer has been informed that their claim was denied as leaks are not covered under their warranty agreementPlease refer to section on the customers signed warranty agreement: Water HeaterThis Agreement
covers all modules, components and parts of the water heater necessary to the functionality of the water heater(i)Control board (ii) thermostats (iii) gas valves (iv) burner assembly(v) heating elements(vi)pressure switches(vii)thermocouple(viii)ignition module(ix) and igniter Excluded:solar or tankless water heating systems,leaks and pumps.This customer is not eligible for a full refund as refunds are issued within the first days of purchaseif the customer wishes to cancel their agreement we can have their request processed per section No additional funds due at this time

Complaint: ***
I am rejecting this response because: I jave ace not heard from Select Home WarrantyI have not heard from any technicianI tried to call and email to follow up to see if
this had been addressed, and my phone call was unanswered, and my multiple emails have remained unanswered.
Regards,
*** ***

The customer had a dishwasher issueWe did approve the customer for the replacement partsThe customer requested to cancelThe customer is a monthly paying customer so there is no pro rated refund dueHowever as a good will gesture we have refunded the last months payment

We have not received any money or correspondence from the company at allWe are not comfortable saying we are satisfied or ok with closing caseIt is not resolvedCompany did not do what they promised to doIt's exceeded to 7-days

We are understanding of the customers situation however leaks on water heaters are still not a covered itemWe have already gone above the policy terms by refunding the last payment a full refund is not due

Complaint: ***
I am rejecting this response because:I did get refund but I expect compensation as due to cancellation I had to get independent contractor to fix my ice maker problemThat cost me $500, so I expect the home warranty cover some portion of it as they did not do what they supposed to do and rejected my claim with no basis resulting in huge costs for me
Regards,
*** ***

Just want to thank Revdex.comMy complaint has been resolved.Thanks again

A contractor has been assigned to the customers claimThey should be calling shortly to schedule an appointmentBelow is their information: *** ** ***
***

The refund was put through on march the refund was rejected as we no longer take *** and that is what the customer paid withWe are sending a check for the refund amount

Thec utomer placed a calim for a leaking water heaterWater heater leaks are not covered under the terms please see section of the terms This Agreement does NOT cover solar or tankless water heating systems or the components thereofThis Agreement does NOT cover the following list of
modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps We have waived all cancellation fees and credits back a full refund to the customer credit card